Greville House

40 Streetly Lane, Four Oaks, Sutton Coldfield B74 4TU
Submit a Review
9.8 47 Reviews
  • Greville House, Sutton Coldfield
Greville House is registered with the CQC for older residents, offering an environment that is ideal for older people and is located in Sutton Coldfield opposite the Sutton Park. The home has been designed to support dignity and individuality, and employs a committed well trained team of staff who are available round-the-clock.

Residents are welcome to personalise the interior, with many of the bedrooms en-suite, an attractive dining room and choice of pleasant lounge areas. Alongside a professional care service, there is a strong focus on supporting an active and interesting lifestyle, while occupational therapists, physiotherapists and chiropodists regularly visit the home.

Show Greville House on the Map

Care Provided by Greville House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 25 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Huntington's Disease
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required

Good to Know

  • Owner
  • Greville House Care Home Ltd
  • Person in charge
  • Debbie Regan (Registered Manager)
  • Admission Criteria
    • Self Referral, NHS, Private
    • Ages 65+
  • Room Information
    • Single Rooms (25)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Greville House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £950 – £975
    • RESPITE Self-Funded Residential Care £950 – £975

  • Fees include fully Furnished Room, all meals, washing and laundry, personal care, TV licencing and telephone services.
    Hairdressing and chiropody is charged privately to the resident , excluded from fees
  • (these prices are only a guideline, please contact Greville House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home encourage regular visiting 7 days a week - No time restrictions
    Covid visiting policies will be adhered to where required


  • Parking

  • On site free car park, on the front of the property


Greville House Reviews (47)

Total of 47, showing 41-47
9.8

Greville House has a Review Score of 9.8 (9.847) out of 10, based on 17 reviews in the last 2 years. Over all time Greville House has 47 reviews.

Overall Experience

  • 45
  • 2
  • 0
  • 0
  • 0

Date Published

47
3
11
17
30

Review from Mark S (Son of Resident) published on 19 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had to extract my mother from Spain in an emergency. Greville House was available at short notice. On arrival, the staff were faultless and soon had my mother treated, cleaned and fed. As the days progressed it became clear that this home is outstanding in every detail.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sophie V (Granddaughter of Resident) published on 30 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother has been at Greville house for a year and in that time has begun to flourish. The Staff are exceptional and deal effortlessly with her complex and numerous medications and conditions. She is assisted discretely with washing and dressing, always being treated with dignity and care. There
are many new care homes in the market but what makes Greville House stand out from them all, is not the shiny new facilities but the deep understanding and support of the Staff that work there. There is a low Staff turnover, allowing staff to really get to know residents as individuals, and truly making Greville house their home
Entertainments are also very good, with a broad range of activities. My Grandmother particularly enjoyed the visit from the Alpacas! Food is straightforward but of a good quality. Rooms are on the small side but this has encouraged my nan to mix and make friends
Greville house Staff treat my Grandmother as if she were in their own family, with love and kindness.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andrea G (Daughter-in-law of Resident) published on 25 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home is fabulous, food fabulous, staff amazing. I can't speak too highly of Greville House. They have made my mother-in-laws last years a pleasure.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L FT (Daughter of Resident) published on 19 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

You are always greeted with a smile. The atmosphere, once in the home, feels relaxed and calm. The layout of the home is roomy and well organised giving a pleasant spacious ambience. The staff appear very attentive to the resident's needs and nothing seems too much trouble. Time is allowed for the individuality
with both residents and their families. There is a diverse range of appropriate activities to engage and stimulate the participating residents. The preparation and quality of the food served to the resident is of a high standard.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R A (Resident) assisted by family/friend published on 8 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy to be here with staff who look after us very well. Looking forward to summer in the garden.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M C (Resident) published on 7 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am satisfied and I do not want to live anywhere else unless my health gets worse.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C R (Daughter of Resident) published on 6 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Greville House is a lovely homely caring place. Staff are approachable and helpful. My mum is treated with dignity and respect. Food is brilliant - especially the home-made cakes! Visitors always made welcome. I am delighted we found mum such a great place to live and she has settled in well.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.847)

Overview of Review Score

The Review Score of 9.8 (9.847) out of 10 for Greville House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.847 for Greville House is calculated as follows: ( (172 Excellents x 5) + (29 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 202 Ratings = 4.847

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Greville House is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (4)

No image found

Debbie Regan

Job Title: Registered Home Manager

Joined: 2022

Debbie joined the Greville House family in May 2022 as Compliance Manager and further Registered as the home Manager early 2024. With Debbie having vast experience within the NHS and health and social care her 16+ years experience will provide efficient knowledge and training for our care team and service users. Kind, caring, professional and a lot of Fun!


No image found

Kulvinder Kaur

Job Title: Deputy Manager

Joined: 2003

Kulvinder is an essential figure within Greville House. Kulvinder started as a care assistant back in 2003 and has worked her way up to the position of Deputy Manager in 2020.
Kulvinder knows all there is to know about our Greville house family and the house itself.
Being trained in all aspects of care and management having her NVQ 2 and 3 in care and NVQ 3 and 5 in management she is a real asset to Greville House with not only her vast knowledge but loving, selfless individuality.


No image found

Cora Bierwolf

Job Title: Team Leader

Joined: 2012

Everyone needs a Cora! Cora is the glue of the care team here at Greville House.
Cora began her career here in 2012 and we have never looked back.
As a team leader Cora is responsible for the employees mandatory training, ensuring all is kept up to date and in accordance with the guidelines.
Cora is a fantastic carer with knowledge and compassion being the lady we all can call upon at any hour of any day without any hesitation.
Cora is trained in both her NVQ 2 and 3 in care and makes it her priority to know all that is needed to know with the ever changing care industry ensuring all staff have any and every training course available.


No image found

Laviza Masih

Job Title: Head Chef

Joined: 2005

Laviza is a force to be reckoned with in the kitchen!


Laviza has been at Greville house since 2005 and keep's a well run and organised kitchen - never failing to provide freshly prepared meals meeting and catering for all dietary and nutritional requirement's.


laviza creates and produces an era of well balanced, fresh and nutritious meals and menu options for our residents and will even bake a fresh cake or 2 a day!


Laviza has a care background and was just as much a fantastic care assistant as she is a chef!
Our food is definitely made with love and enjoyed thoroughly by all residents at Greville House.


No expense is spared with our menus and only fresh produce is prepared by Laviza.