The Hawthorns

29 Rotton Park Road, Edgbaston, Birmingham B16 9JH
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8.8 14 Reviews
  • The Hawthorns, Birmingham
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Care Provided by The Hawthorns

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 22 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required

Good to Know

  • Owner
  • Hawthorns Care Home Ltd
  • Person in charge
  • Paula Newman (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (18)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2022
    • Number of floors: 1

Funding & Fees Guide for The Hawthorns

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £700 – £850
    • RESPITE Self-Funded Residential Care £700 – £850

  • Fees include accommodation, all meals, and 24/7 personal care (no nursing).


    Additional services such as hairdresser, podiatrist, beautician are available but not included in the fees
  • (these prices are only a guideline, please contact The Hawthorns to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home does not have restrictions on visiting times. Relatives/friends are always offered refreshments and meals can be arranged.


  • Parking

  • Parking on site is available.


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The Hawthorns Reviews (14)

8.8

The Hawthorns has a Review Score of 8.8 (8.826) out of 10, based on 4 reviews in the last 2 years. Over all time The Hawthorns has 14 reviews.

Overall Experience

  • 9
  • 4
  • 1
  • 0
  • 0

Date Published

14
0
1
4
10

Review from Dawn B (Daughter of Resident) published on 18 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was with The Hawthorns till March 23rd when he was taken into hospital. As his cancer had got worse and he could not breathe, he died in hospital on the 24th. The home were great with him. I can't thank them enough, all the staff were friendly and helpful. They looked after my dad very well.
He loved it there. The meals are good. I can't say thank you enough for how they looked after him. I will miss them all, they became like family to us.

Reply from Paula Newman, Registered Manager at The Hawthorns

Dear Dawn, thank you so much for your kind words. We were all incredibly fond of your father here at the Hawthorns. We hope you and your family are keeping well during this difficult time. Please do keep in touch. Best wishes, Registered Manager.


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Review from N M (Brother of Resident) published on 5 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and staff are all very friendly and in my opinion do an excellent job. Since June this year, my brother has been a resident and he is very happy with the care he receives. I call to see him on a regular basis and I am always made very welcome by the management and the staff. Management
is always available to discuss anything you may wish to. Overall the service is very good. Thank you.

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Review from G M (Resident) published on 18 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have only been at the home for a short period but I have been treated very well.

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Review from Peter C (Resident) published on 29 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like the food, staff and management - excellent.

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Review from M B (Friend of Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I know my friend rates this home and its facilities very highly. When I visited my friend he always seemed very happy and contented. He is very complimentary about the staff and the food and because he has friends and relatives visiting he has a constant supply of books to entertain him. Things have
now settled down after his initial confusion caused by his illness and he is content to be here and complimentary about his surroundings.

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Review from Eleen H (Friend of Resident) published on 17 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Hawthorns appears to have a happy friendly atmosphere, staff are tolerant to my friend's bad behaviour. The place is clean and homely.
She seems to be happy, my concern was not being able to visit her in her room and I've not seen any activities taking place. I do not know what the food is like. The
conservatory where I was allowed to visit her was often cold, I have since been told that I can visit her in her room, but I have never been shown her room - I am allowed to visit her in the day room which is better. I am satisfied now!

Reply from Paula Newman, Registered Manager at The Hawthorns

Hi Eleen, thank you for your feedback. You are allowed to go into the bedroom for visits if you prefer. We also have a new program of daily activities as well as external entertainers coming in regularly. Our menus are on display if you want to see the food we have on offer.


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Review from Ellen P (Daughter of Resident) published on 4 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at The Hawthorns for many years. During Covid, isolation and lockdown, the staff and owners have shown my family huge support and understanding. My mother's care is outstanding, and although bedridden now, her skin has remained intact, and she is very well looked after.
Excellent care.
I would recommend The Hawthorns to anyone in the same position as ourselves and looking for a well-run and caring home.
We can't thank them enough for looking after our special mum.

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Review from A B (Son of Resident) published on 4 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, good all-round.
Nice staff and nice management.

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Review from Carol W (Niece of Resident) published on 10 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After visiting many homes, the moment I stepped into The Hawthorns, I knew it was the place that my Aunt would be happy in. A real 'home from home' and the staff always go that extra mile to make all the residents comfortable, relaxed and above all happy. My Aunt has been very happy here. She is encouraged
to join in all the activities, but at the same time, her privacy has been respected. The care is second to none.

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Review from C R T N (Friend of Resident) published on 10 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff know the residents by name, character and some of their history. (They know me by name too). The staff are attentive, available, friendly and mostly smiling. The Hawthorns offers a range of food and activities but I don't think my friend the resident, responds to these. She is left to sit
and doze. The house is clean and (unlike other homes we have visited) never smelly.

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Review from Peter R (Resident) published on 21 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Must be Birmingham's best kept secret. A real home from home. Would not want to change anything.

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Review from Graham J (Resident) published on 7 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Spacious room. Cleaned daily. Warm and airy. Excellent food. Generous portions. Varied menu. Management and staff are efficient, caring and respectful and friendly.

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Review from Edna P (Resident) assisted by family/friend published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy and contented. I feel very relaxed.

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Review from Julie L (Daughter of Resident) published on 17 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My stepdad has been at this care home for just over two years. He has very bad dementia. When he arrived he was very underweight as I was unaware he had not been eating properly.
Since being in the care home he has put on a healthy amount of weight. He seems happy in himself although he doesn’t know
where he is. The staff are always friendly. The home is clean and the rooms are fresh with regular linen changes.
My dad is always clean and looks respectable.
Visiting is welcomed and refreshments offered.
Entertainment is put on occasionally and photos are shown of how the service users are enjoying themselves.
I have been well informed if accidents (falls) happen and they take appropriate action where needed.
The manager is very approachable and is available most days to answer questions.

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Current Review Score: 8.8 (8.826)

Overview of Review Score

The Review Score of 8.8 (8.826) out of 10 for The Hawthorns is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.542 for The Hawthorns is calculated as follows: ( (29 Excellents x 5) + (16 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 48 Ratings = 4.542

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.284 Points relating to the number of positive Reviews for The Hawthorns is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 22 registered maximum number of service users is 4.4. 4 Positive Reviews ÷ 4.4 = 0.909

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Frequently Asked Questions about The Hawthorns

What types of Care is The Hawthorns registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Hawthorns provide?

Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does The Hawthorns have?

There are 18 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at The Hawthorns?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Stairlift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Hawthorns to the centre of Birmingham?

2.0 mile(s) as the crow flies, distance by road may be significantly further.