Holmpark

212 Hagley Road, Edgbaston, Birmingham B16 9PH
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9.3 45 Reviews
  • Holmpark, Birmingham
Anchor’s Holmpark in Edgbaston provides quality care and facilities within a comfortable and friendly environment and continues to welcome new residents. Older people living at Holmpark receive tailored care to suit individual needs and enhance quality of life.

Dementia care is available and Anchor provides on-going dementia training for its care staff to ensure they provide the highest quality of care. Each resident has a detailed care plan, designed by the care team and loved ones, to ensure each individual’s health and care needs are continually met.

Holmpark is part of Anchor who is the largest not-for-profit provider of housing and care to older people in England, with more than 60 years of experience in the sector.

They reinvest the money made into its retirement properties and care homes, to continually raise standards to provide a high-quality service that surpasses customers’ expectations.

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Care Provided by Holmpark

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 39 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Nissy Varughese (Manager)
  • Admission Criteria
    • Please contact Holmpark directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (37)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (1)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Holmpark

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,044
    • Self-Funded Residential Dementia Care from £1,044

  • Colleagues at Holmpark will be happy to discuss our weekly fees with you and what our fees include.
  • (these prices are only a guideline, please contact Holmpark to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at Holmpark.


  • Parking

  • Onsite parking is available, including disabled spaces.


Holmpark Reviews (45)

Total of 45, showing 21-40
9.3

Holmpark has a Review Score of 9.3 (9.332) out of 10, based on 18 reviews in the last 2 years. Over all time Holmpark has 45 reviews.

Overall Experience

  • 26
  • 16
  • 1
  • 1
  • 1

Date Published

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Review from J B (Daughter of Resident) published on 5 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very warm and welcoming staff team who go above and beyond. Dad has settled so well and I have seen a big change in him.
Management always at hand if you need them and respond to any issues or queries I have.

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Review from P G (Son of Resident) published on 12 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I bought my father to Holmpark I was anxious, it's a big step. I was immediately put at ease with the genuine care the staff showed, nothing was too much trouble. His room was clean, modern and personalised. I have seen a change in my father, he is so happy and content. He tells me about the good
food, the entertainment and friends he has made. All management team are very approachable.

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Review from M H (Sister of Resident) published on 15 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has lived at Holmpark for over 2 years, in that time I feel she has been cared for well, all her needs met. Has been comfortable and safe. The staff have always been friendly and the home has been particularly careful during the pandemic. I feel that my sister is living in a home that meets
her needs.

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Review from J W (Daughter of Resident) published on 10 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Holmpark is a pleasant, clean and friendly place where my dad receives good care and support for his needs.

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Review from David M (Friend of Resident) published on 7 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The home has coped well during the pandemic despite a recent outbreak of Covid. Visiting during the Covid restrictions is well organised and we are advised when visits need to be cancelled.
The manager was very prompt in addressing a complaint which we made concerning cleaning of my family friend's
room. The manager/deputy manager are always available, though Covid restrictions have limited this to email during Covid.
The care is excellent and she is exceedingly contented despite her increasing loss of short term memory.
We were greatly impressed at the start of the first lockdown when the manager set up a new television for her.
On the negative side; the cleaner frequently moves the furniture which is not good practice for a resident with dementia; also items of clothing disappear in the laundry from time to time (with random, unknown items appearing).

Reply from Yvonne Jenkins, Home Manager at Holmpark

Thank you for taking the time to review Holmpark and we are pleased that you rate our care and support as excellent. I have discussed your loved one’s laundry with our housekeeping team and Fixon buttons will now be used on garments to help resolve this issue. I have also discussed the moving of furniture with staff, and it has been reiterated that furniture is not moved without prior request.


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Review from Claire R (Daughter of Resident) published on 3 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is very happy here at Holmpark. I cannot fault the welcome from the manager and her team. Her room is spacious, kept clean and organised. Guests are welcomed and looked after too, as they appreciate the difficult decisions we have to make. We are kept fully informed and kept up to date. Phone
calls or video calls enable you to be in touch through any covid closure. Nothing appears too much trouble, even cakes and celebration on her birthday. A really friendly and professional team of carers. Thank you.

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Review from J C (Daughter of Resident) published on 2 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I can say of myself and my family that I am happy for the care that my mother received since she went to Holmpark. The staff and management are wonderful people; they have worked hard to provide care for my mum. She is always been clean, not just she, but all the residents. They have worked hard to
keep them safe. I understand it's not easy, and I thank them all.

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Review from M S (Daughter of Resident) published on 10 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff are very friendly, treat my father with respect and are always prepared to listen to any concerns. Any issues with regard to my father's care have been dealt with in a professional manner and correct procedures adhered to. Prompt response by GP/nurse to any medical problems. Some areas of
the home need updating/refurbishment which I understand the manager is dealing with.

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Review from D P (Daughter of Resident) published on 24 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Breath of fresh air to find a care home that really does "care". Staff are understanding and sympathetic to residents needs. They are well cared for, with plenty of experience and cater for the resident's mental and physical requirements. There is plenty of things to do and always keep Mom occupied
with the opportunity to dance, keep fit classes, cocktail making etc. Recently visited and was quite surprised that Mom's room was spacious, clean and inviting. Great care home.

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Review from S F (Daughter of Resident) published on 18 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother received during her short stay at Holmpark was exemplary. The staff are kind, patient and caring. Mum was treated with dignity at all times. Getting to know mum's likes and dislikes is so important to the staff. Each person is treated as an individual and respected as such. I have
worked in the NHS for 40 years and can honestly say the care and compassion of Holmpark is outstanding.

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Review from R F (Son-in-law of Resident) published on 18 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care at Hompark was, in my mind, outstanding. The care she received was exactly what anyone would want for a close relative.
The staff were kind and considerate and always had time for residents.
Can recommend.

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Review from Donovan B (Great-Nephew of Resident) published on 24 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Grand Aunt stayed here since August 2017 and I must say I don't believe in putting your elders in care homes, but I try to visit once a week and I must stay the staff is exceptional. They put my mind at ease to feel my Grand Aunt is in a good place. So I must say thank you to all the staff and it
is a shame the wages they get paid for care staff, with the kind of work they do for the country.

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Review from Y K (Friend of Resident) published on 24 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited the place together with my friends as their mom was a resident. The facilities were bright and clean, full of sunlight and bright colours. The staff were polite and helpful, showing professional care for their residents. It was lunchtime so I could be present in the dining hall and see what
and how the residents were eating. The food was of a good quality and enough as in quantity.
My friends showed they were really happy to have their mother there.

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Review from Anita N (Friend of Resident) published on 10 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment we arrived, there was an instant warm welcome by the home manager and other staff. The staff were so helpful and friendly. There are so many services the home provides to ensure residents feel comfortable.
Culturally it met the residents' needs. I was with another guest who ate the
food and commented on how delicious it was and it did look amazing.

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Review from Tina R (Daughter of Resident) published on 8 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom has been here for 14 months and she loves it. The staff are all lovely and helpful. The management is very good and always there to help with anything. I would recommend this home to anyone.

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Review from Linda R (Daughter of Resident) published on 20 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was at Holmpark for 4 years, she was looked after with love and kindness and always treated with dignity. My sister and I cannot thank the staff enough for the way they took care of our mother.
She passed away in the hospital on June 24th 2018.

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Review from Lesley S (Daughter of Resident) published on 1 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After 5 years of isolation since the death of my father, my mother was admitted to Holmpark in January 2018. In such a short period of time, my family and I have been totally overwhelmed by the care that has been provided for her.
We have seen my mother flourish more than we believed possible and
the professional approach by all the staff has ensured she is happy, surrounded by people with caring hearts and opportunities we could only dream of her having.
The recent open day allowed the home to show it’s full potential and I was so happy my family were able to attend and experience the Holmpark ethos for themselves.
Every member of staff is committed to the positive care required. My Mum has Alzheimer’s and I live 120 miles away from her, the weight of anxiety that I had when she was isolated and at home has been lifted completely.
I cannot praise the team and it’s leadership enough.

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Review from A M (Friend of Resident) published on 11 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are so friendly and caring. I have visited every day, for the last year, but last month I missed a day because of the snow. My friend was so worried and upset that I had had an accident, but one of the staff phoned to see if I was alright. It is the little things that the staff do without
thinking and makes the client relaxed and happy.

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Review from Garry R (Son of Resident) published on 23 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home provides care in the broadest and fullest sense. The staff change very little and as such know residents extremely well and their needs, and it appears, become genuinely fond of them.
All staff are very approachable at all times. Dad led a very content life here, well fed, comfortable and
safe. As his family, we could not have wished for more.

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Review from Graham A (Son of Resident) published on 4 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service provider. Staff continue to engage at very high levels of care with very complex needs of my mother and others observed.

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Current Review Score: 9.3 (9.332)

Overview of Review Score

The Review Score of 9.3 (9.332) out of 10 for Holmpark is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.332 for Holmpark is calculated as follows: ( (131 Excellents x 5) + (52 Goods x 4) + (15 Satisfactorys x 3) + (3 Poors x 2) + (13 Very Poors x 1) ) ÷ 214 Ratings = 4.332

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Holmpark is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (5)

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