Terms & Conditions are shared before admission, to ensure total transparency of fees and costings.
Homecroft welcomes viewings by appointment. It is understood that on occasions appointments maybe difficult to arrange. In this case, the home ask visitors to ring 1 hour before possible viewing. This is to avoid disappointment and to not take staff away from caring for current residents.
Parking is available at the main entrance to the home. Should the spaces be taken, parking available next door at the Butlers Arms Pub & Restaurant.
Homecroft Residential Home has a Review Score of 7.7 (7.717) out of 10, based on 1 reviews in the last 2 years. Over all time Homecroft Residential Home has 1 review.
Review from C W (Son of Resident) published on 17 January 2025
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Guy Murch, Director at Homecroft Residential Home
Thank you so much for your kind words and for taking the time to share your experience. We're delighted to hear that your mother feels supported and well cared for at Homecroft Residential Home. Creating a warm, social, and engaging atmosphere is at the heart of what we do, so it's wonderful to know she enjoys the activities and events we offer. We also appreciate your feedback regarding room size. To better meet the needs of our residents, we are currently building an extension that will feature larger rooms of 27+ square meters (with ensuite). This will allow us to provide even more comfort while maintaining a range of options to suit different needs and budgets. Thank you again for your support and for trusting us with your mother's care. If there's anything more we can do, please don't hesitate to reach out.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
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Management
Safety / Security
Rooms
Value for Money
The Review Score of 7.7 (7.717) out of 10 for Homecroft Residential Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.500 for Homecroft Residential Home is calculated as follows: ( (7 Excellents x 5) + (4 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 12 Ratings = 4.5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.217 Points relating to the number of positive Reviews for Homecroft Residential Home is based on 1 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 23 registered maximum number of service users is 4.6. 1 Positive Reviews ÷ 4.6 = 0.217
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 21 Jan 2022
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Registered Manager
Joined: 2003
I’ve worked at Homecroft Residential Home since 2003. I have seen a lot of change in the industry over this time. I'm proud to serve as the Home Manager of Homecroft, where it's an honour getting to meet our wonderful residents and hear their remarkable life stories. Together with a talented team, my goal is to ensure each person at our home enjoys a truly enriching experience - one filled with quality care and support.
Job Title: Care Provider
Joined: 2004
We are a family business and have been from the start. My mother started Homecroft in 2001 and previously worked as a District Nurse in Sutton Coldfield for over 25 years.
To this day, we strive to maintain the same high standards and support our residents to live fulfilling life.
Job Title: HR Manager
Joined: 2016
I’ve been with Homecroft since 2016. Developing the skills of our Carers has been amazing and I’m excited to see our provision of care develop and support our residents.
