The Kenrick Centre

Mill Farm Road, Harborne, Birmingham B17 0QX
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7.9 5 Reviews
  • The Kenrick Centre, Birmingham
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Care Provided by The Kenrick Centre

  • Type of Service
    • Residential Home
  • Local Authority Owned
  • For a maximum of 64 Service Users
  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care

Good to Know

  • Person in charge
  • Delroy Bonnitto (Service Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (64)
  • Care Home Design/Build
    • Last Refurbishment: 2008

Facilities

  • Gardens
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
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The Kenrick Centre Reviews (5)

7.9

The Kenrick Centre has a Review Score of 7.9 (7.896) out of 10, based on 3 reviews in the last 2 years. Over all time The Kenrick Centre has 5 reviews.

Overall Experience

  • 4
  • 1
  • 0
  • 0
  • 0

Date Published

5
1
2
3
2

Review from B D (Niece of Resident) published on 8 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident here for approximately four years. She is very well cared for.
The staff are always welcoming to visitors and the place is always very very clean.
My aunt is encouraged to mobilise with her zimmer frame. She has oedema in her ankles and feet and her skin is very delicate.
The
staff have managed to prevent leg ulcers by applying cream to the area every day.
My Aunt enjoys the meals and is encouraged to drink plenty of fluids. She has a lovely en suite room.
She enjoys socialising with the staff and other residents and she tells me that she is happier now than when she was young!

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Review from S H (Daughter of Resident) published on 5 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care was great but when she fell in Kendrick House and was sent to hospital staff was vile. l have mental health problems and the manger said she would not have my mum back because of me and said l was rude, not having my mum's best interest at heart. l said l would not visit then, other than a
p2 bed, said the manager had spoken to them regarding to my mum and because of me don't take her, my mum soul is destroyed and staff on reception taking personal calls and doing scratch cards.

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Review from Gordon K (Brother of Resident) published on 11 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was transferred from Hospital to Kendrick Centre, without informing me that they were going to transfer her, and I believe that Kendrick Centre hadn’t been informed that she was arriving.
Everyone at the centre were so kind and helpful, they couldn’t do enough to make my sister feel comfortable
and at home. During the time she was there, I noticed a difference in my sister, she had put on a little weight, and looked better in herself, although she is 93 and I don’t expect miracles, She was so unsteady on her feet, in fact, she couldn’t stand up alone when she was in Good Hope Hospital, but she did manage to walk with her frame with the nurse close by.
So I would just like to thank everyone at Kendrick Centre for what they have done to help my sister.

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Review from P N (Resident) published on 9 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Stayed on the 2nd floor for 8 weeks. The staff were all kind to me and helped me get through one of the hardest times of my life. I was diagnosed wrongly in hospital and sent there; so was a bit of a shock when I arrived as I had no idea I'd been diagnosed with dementia and Addison's disease. I'm not
going to mention names as everyone played their part in my recovery. I've no doubt in my mind I'd be a dead person by now. So if you are worried about a family member staying there, I can tell you wholeheartedly they will be looked after very well. Once again, special thanks to all the people who helped me.

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Review from J W (Resident) published on 11 September 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, lovely staff, location very nice. Was looked after well. Food was good, though sometimes had to wait 20 mins for it to be dished out, saying that it was warm when served. Select activity groups provided per weekday, was nice to get involved and encouraged by staff to meet new people
and try new things out.

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Current Review Score: 7.9 (7.896)

Overview of Review Score

The Review Score of 7.9 (7.896) out of 10 for The Kenrick Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.412 for The Kenrick Centre is calculated as follows: ( (25 Excellents x 5) + (4 Goods x 4) + (2 Satisfactorys x 3) + (3 Very Poors x 1) ) ÷ 34 Ratings = 4.412

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.484 Points relating to the number of positive Reviews for The Kenrick Centre is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8. 3 Positive Reviews ÷ 12.8 = 0.234

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Dec 2019

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about The Kenrick Centre

What types of Care is The Kenrick Centre registered for?

Older Person Care, Dementia, Learning Disability, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Kenrick Centre provide?

Day Care is an additional type of care provided.

How many Rooms does The Kenrick Centre have?

There are 64 Single Rooms.

What are the Facilities & Services at The Kenrick Centre?

Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is The Kenrick Centre to the centre of Birmingham?

3.2 mile(s) as the crow flies, distance by road may be significantly further.