Lucton House

8 Long Wood, Bournville, Birmingham B30 1HT
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9.7 106 Reviews
  • Lucton House, Birmingham
Lucton House Care Home offers unique apartment-style living with the added bonus of care on hand, 24 hours a day. If you are looking for an environment where your loved one is supported to maintain their independence, but can access round the clock care and support for residential or dementia care needs, then you can be confident that Lucton House is the right choice.

Unlike many other care homes, Lucton House offers the comfort and privacy of forty-nine self-contained flats featuring a lounge area, a bath or shower room, a stylish bedroom and a small kitchenette, although all meals are catered for by the talented chef and kitchen team.

Residents also benefit from a wide range of daily activities and social events, organised by a dedicated activities coordinator ensuring that each day has plenty to keep your mind and body busy.

Staff at Lucton House are kind and caring, but above all, dedicated. Many of the Lucton House team have worked there for a number of years, providing the reassurance of continuity of care and the opportunity for their residents to truly get to know those around them.

Part of the award-winning Gold Care Homes group, Lucton House offers the best of care, in an environment that feels like home. If you are considering care for yourself or a loved one, call the Home Manager, who will be pleased to support you.

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Care Provided by Lucton House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 51 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Autism/ASD
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Teresa Dukes (Care Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (51)
    • Single Rooms with ensuite Wet Room (27)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Lucton House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,350 – £1,350
    • Self-Funded Residential Dementia Care £1,350 – £1,350
    • RESPITE Self-Funded Residential Care £1,550 – £1,550
    • RESPITE Self-Funded Residential Dementia Care £1,550 – £1,550

  • Fees are subject to an assessment of an individuals needs.
  • (these prices are only a guideline, please contact Lucton House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Parking

  • 12 parking space available


Lucton House Reviews (106)

Total of 106, showing 1-20
9.7

Lucton House has a Review Score of 9.7 (9.728) out of 10, based on 33 reviews in the last 2 years. Over all time Lucton House has 106 reviews.

Overall Experience

  • 73
  • 31
  • 2
  • 0
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Date Published

106
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24
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73

Review from J M (Son of Resident) published on 31 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom continues to be well cared for and stimulated, not only by the activities but by the simple day to day interactions she has with staff and other residents.
It may seem a little thing but the use of her name, asking for her choices from options & explaining things to her are big plus points when
it would be so easy not to do them.
Testimony to the staff & the ethos of the organisation

Reply from Teresa Dukes, Home Manager at Lucton House

Thank you so much for your kind words and for sharing your personal experience of our home.


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Review from Janine J (Daughter of Resident) published on 28 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great care home, staff are brilliant and friendly. Couldn't wish for anything better for dad, he has thoroughly enjoyed his time here and has loved the food. Having spent seven weeks on respite here we would definitely be happy for dad to stay permanently if his circumstances change.

Reply from Teresa, Home Manager at Lucton House

Thank you for such kind comments! It has been our pleasure to support your dad during this time.


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Review from Julie R (Daughter of Resident) published on 28 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has recently gone to Lucton house. She has found the staff to be very kind and polite to her. She is making new friends and is enjoying all aspects of the care she is having. From going to view Lucton house to settling my Mother in her apartment the support received from all the staff has
been appreciated.

Reply from Teresa Dukes, Home Manager at Lucton House

Thank you for your sharing your experience at Lucton House! It is our pleasure to care for all our residents.


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Review from T H (Niece of Resident) published on 28 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Lucton House is a comfortable, homely building .
When our loved one first moved into Lucton House a couple of years ago , we couldn't fault the place . Unfortunately the last 12 months the place has gone down hill.
There is such a high turnover of staff & I think this needs to be looked into why
this is happening.
Something we are disappointed with is our loved one being dressed in clothes that don't belong to them. I think it's really important to respect a persons identity & by dressing them in other people's clothes /shoes is not respectful at all. All clothes are labelled and each residents clothes should be washed individually to prevent cross contamination & clothes getting lost /mixed up.
On a few occasions the bathroom in our loved one's room has been left dirty & messy , with dirty pads thrown in the bath & clean pads hanging over the bathroom door!
Our loved one seems comfortable there , it's just a shame things of changed .

Reply from Teresa Dukes, Home Manager at Lucton House

Thank you taking the time to write this review, which I am aware is based on feedback you gave to me in 2024 and has since been rectified. Whilst staff recruitment can certainly be an issue in the sector, at Lucton House we have an incredibly strong retention rate, with many of our staff having worked here for many years. We are also very proud to have 0% agency use as well, something not many care homes are able to boast. I am unsure where your observation on staff leaving comes from, but I would be happy to chat to you and show you why this is not the case. As the issues you have spoken about here were fully addressed when you brought them to my attention last year and you have not raised them since, I assume the matter has been concluded to your satisfaction but as always, I operate an open door policy and a culture of open feedback should you wish to speak with me at any time. Warmest regards, Home manager


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Review from R D (Sister of Resident) published on 18 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Visits to my sister are not getting easier because of her Alzheimer's disease. However, I was surprised to find, when I arrived at 12.30pm that her bed didn't look fully made and there was a smell of urine in the room. I went in to the bathroom and found a pile of dirty clothes ready for washing.

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Review from Mandy N (Regular Volunteer) published on 12 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank one staff member in particular for her organisation and enthusiasm for our church service today Friendly, helpful, welcoming.

Reply from Teresa Dukes, Care Home Manager at Lucton House

Thank you for your kind words, it was our pleasure.


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Review from S M (Daughter of Resident) published on 15 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has lived here for over a year now. I was worried about the transition from living in her own home to being in residential care, but the staff have made her so very welcome and have a genuine affection for Mum, so my worries have eased. Mum says that she feels lucky to be here. She has a pleasant
flat which is kept clean and fresh. Food is cooked on the premises with great care and attention. If issues arise staff listen and make changes. There have been some lovely variety of activities and events this December to make Christmas special.

Reply from Teresa Dukes, Care Home Manager at Lucton House

Thank you for sharing! We're delighted your mum feels at home. Regards, Teresa


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Review from Sonia C (Daughter of Resident) published on 15 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very happy today 25th December 2024 the 2 young men who looked after Dad today had a warm smile and I felt very happy leaving him in their care, these 2 young men had a smile, a warmth not just doing a job but seemed to enjoy looking after the ones in their care. I felt comfortable leaving my
dad today even though I am sad to do this but him being looked after is our main concern that he is treated with respect and dignity. It is not a 9 to 5 but a genuine care and love for those they look after. I love the way they talk to him, giving him the respect due. I felt a bit of joy today as I saw the way they handled our dad showing that they enjoy what they do. Sometimes it's hard to judge at face value but I felt in myself that they cared for him. Even though we left I felt that they enjoyed looking after their patients with a smile and laughter, which was not false
To be made sure he is treated as though he is their family as well. It's just not a job but a vocation of love.

Reply from Teresa, Home Manager at Lucton House

Thank you for your heartfelt review. Your kind words are greatly appreciated. With warmest regards, Teresa


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Review from Jackie G (Friend of Resident) published on 8 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting a good friend for the last number of months. I am very impressed by how comfortable and homely I find it at Lucton House. The flat is really lovely and my friend is very happy living here. I have seen a great improvement in her wellbeing and I know she enjoys the food provided.
She is all in all much better living here in such lovely surroundings after leaving her lovely home. The staff are always very helpful also.

Reply from Teresa Dukes, Home Manager at Lucton House

Thank you for your review, we look forward to seeing you on your next visit.


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Review from J F (Daughter of Resident) published on 20 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just want to thank the staff at Lucton House who have gone above and beyond to help me maintain my relationship with my mum who is a resident at Lucton House, even though I live in another time zone across the world.
All the staff know my mum and are friendly and kind. It is lovely to Mum is being
cared for and I love the photos, that show involved in activities. Can't thank you enough.

Reply from Teresa Dukes, Care Home Manager at Lucton House

Thank you so much for your kind words and for taking the time to share your experience. We're delighted to hear that we've been able to support. I will be sure to pass your kind words on to the team! Regards, Teresa


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Review from A T (Son of Resident) published on 16 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Unfortunately, I visit my mother only once a month so it is difficult to be totally objective. However, I am helped by relatives and friends who have visited. I continue to be amazed at the dedication and care provided by staff at Lucton House. They di go above and beyond. It is a great environment
and I always feel comfortable leaving my mother in their capable hands. I just think more inventions could help activities.

Reply from Teresa Dukes, Home Manager at Lucton House

Thank you for your review. We will pass on your kind words to all our staff, Teresa.


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Review from M C (Friend of Resident) published on 27 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Generally, the environment and the residents are very well cared for. I do not see meals as I am not visiting then but drinks and snacks served between are good. My friend has never complained about the food. I do not have any concerns with management and I am not involved in funding so I cannot comment
on this. I have visited a number of homes over the years and would rate Lucton House as one of the best.

Reply from Teresa Dukes, Home Manager at Lucton House

Thank you for leaving us a 5-star review and for sharing your experience. Warm regards, Teresa.


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Review from C C (Daughter of Resident) published on 21 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom has been here since April 2024, she was a bit apprehensive at first but managed to settle after a couple of weeks.
To date Mom is now very happy, she loves the food, activities and company.
The staff are a credit to Lucton House. Mom is very fond of them all.
Overall we are happy with the care
she receives which is one less worry for us.

Reply from Teresa Dukes, Home Manager at Lucton House

Thank you for taking the time to leave this positive review. I am so pleased to hear that your Mom is happy and loving our activities and staff. Best wishes, Teresa


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Review from Andrew C (Grandson of Resident) published on 18 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff, great facilities. My nan is very happy here. Everything is always clean and staff are very friendly.
It's nice for our whole family to have the peace of mind that my nan is well cared for.

Reply from Teresa Dukes, Home Manager at Lucton House

It is our pleasure to care for your Grandmother - thank you for leaving a 5-star review!


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Review from I S (Sister of Resident) published on 18 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has been in the home for 9 weeks. Up to now, all seems fine and pleased with my sister's care.

Reply from Teresa Dukes, Home Manager at Lucton House

Thank you for sharing your review of our home - we're delighted you chose Lucton House and are pleased with the care being provided to your sister. Best wishes, Teresa


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Review from A S (Wife of Resident) published on 15 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Following an accident, Lucton House has welcomed my husband and has provided comfortable accommodation and nutritious food. The home is well managed and runs in a friendly manner. Caring staff are helpful and available!

Reply from Teresa Dukes, Home Manager at Lucton House

Thank you for taking the time to share your experience of our home!


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Review from Julie P (Daughter of Resident) published on 31 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Dad has been at Lucton House he is a changed man. He is doing things that he has never done before, like colouring, painting, participating in the general activities. I don't know how the staff manage to get him to agree! Because I can't. Dad is looked after very well and I know that if anything
was wrong, I would always get a call from one of the staff. They are all very pleasant and there is always someone around should you need help. They have even helped me when I was struggling with everything that was going on, which I am so grateful for. They are like my second family. Keep it up! and thank you.

Reply from Teresa Dukes, Home Manager at Lucton House

Thank you so much for your feedback! Your kind words truly mean the world to us - we'll be sure to share them with the entire team.


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Review from K F (Friend of Resident) published on 30 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my friend on a regular basis and she is always happy and in good spirits. She has no complaints about the home. She says the food is good. She enjoys spending most of her time in the common room, as she likes being in company. She gets on well with all the staff.

Reply from Teresa Dukes, Home Manager at Lucton House

Thank you for your kind words! We're delighted to hear that your friend is happy and enjoying her time at the home and your feedback means a lot to us.


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Review from Valerie H (Wife of Resident) published on 13 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is content at Lucton House. Everything possible is done for him. Staff are very supportive.

Reply from Teresa Dukes, Home Manager at Lucton House

Thank you for your review. We're pleased your husband feels content and well supported.


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Review from Jim L (Friend of Resident) published on 13 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A care home with very attentive and caring staff who make visitors very welcome. A pleasant garden for residents to enjoy. A lounge for residents to relax in. TVs in each room. Hospitality to visitors.

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Current Review Score: 9.7 (9.728)

Overview of Review Score

The Review Score of 9.7 (9.728) out of 10 for Lucton House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.728 for Lucton House is calculated as follows: ( (304 Excellents x 5) + (59 Goods x 4) + (23 Satisfactorys x 3) ) ÷ 386 Ratings = 4.728

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lucton House is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Nov 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (10)

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Meet the Team (1)

Teresa

Teresa Dukes

Job Title: Acting Care Home Manager

Theresa is passionate about providing residents and their families with the highest standards of person-centred care to ensure Lucton House feels like a home from home.


She strives to achieve excellence, endorsing motivational leadership and positive change to enhance the lives of residents in our care by bringing them joy, happiness and fulfilment.


Frequently Asked Questions about Lucton House

What types of Care is Lucton House registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Lucton House provide?

Palliative Care, Day Care, Convalescent Care, Independent Living Training, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Lucton House have?

There are 51 Single Rooms.

What are the Facilities & Services at Lucton House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Lucton House to the centre of Birmingham?

4.4 mile(s) as the crow flies, distance by road may be significantly further.