Lucton House

8 Long Wood, Bournville, Birmingham B30 1HT
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9.7 106 Reviews
  • Lucton House, Birmingham
Lucton House Care Home offers unique apartment-style living with the added bonus of care on hand, 24 hours a day. If you are looking for an environment where your loved one is supported to maintain their independence, but can access round the clock care and support for residential or dementia care needs, then you can be confident that Lucton House is the right choice.

Unlike many other care homes, Lucton House offers the comfort and privacy of forty-nine self-contained flats featuring a lounge area, a bath or shower room, a stylish bedroom and a small kitchenette, although all meals are catered for by the talented chef and kitchen team.

Residents also benefit from a wide range of daily activities and social events, organised by a dedicated activities coordinator ensuring that each day has plenty to keep your mind and body busy.

Staff at Lucton House are kind and caring, but above all, dedicated. Many of the Lucton House team have worked there for a number of years, providing the reassurance of continuity of care and the opportunity for their residents to truly get to know those around them.

Part of the award-winning Gold Care Homes group, Lucton House offers the best of care, in an environment that feels like home. If you are considering care for yourself or a loved one, call the Home Manager, who will be pleased to support you.

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Care Provided by Lucton House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 51 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Autism/ASD
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Teresa Dukes (Care Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (51)
    • Single Rooms with ensuite Wet Room (27)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Lucton House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,350 – £1,350
    • Self-Funded Residential Dementia Care £1,350 – £1,350
    • RESPITE Self-Funded Residential Care £1,550 – £1,550
    • RESPITE Self-Funded Residential Dementia Care £1,550 – £1,550

  • Fees are subject to an assessment of an individuals needs.
  • (these prices are only a guideline, please contact Lucton House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Parking

  • 12 parking space available


Lucton House Reviews (106)

Total of 106, showing 21-40
9.7

Lucton House has a Review Score of 9.7 (9.728) out of 10, based on 33 reviews in the last 2 years. Over all time Lucton House has 106 reviews.

Overall Experience

  • 73
  • 31
  • 2
  • 0
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Date Published

106
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23
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73

Review from A S (Son-in-law of Resident) published on 13 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very caring and respectful. Sometimes carers don't always do all the tasks required.
On-site management is excellent. Very well-led.
Main organisational finance person/team can try to practice "sharp practice."
However on-site finance very good and helpful.

Reply from Teresa Dukes, Home Manager at Lucton House

Thank you for your feedback. We're glad you find our staff caring and our management excellent.


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Review from F T (Resident) published on 27 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to Lucton House from hospital four months ago, unable to walk and in need of regular medication and visits from district nurses. The transition was kind and welcoming and my care and recovery have remained well-organised. My surroundings have been comfortable and peaceful and all the staff have
been kind, helpful and supportive. The garden would benefit from some beautifying - safe paths and flowers for residents to be able to be out and enjoy the green space.

Reply from Teresa, Home Manager at Lucton House

Thank you for your positive feedback about Lucton House. We're delighted to hear that your transition and recovery have been well-supported by our dedicated team.


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Review from Loraine G (Daughter of Resident) published on 18 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lucton Care Home is now light and airy, pleasant aroma in reception, the staff are very helpful and caring, and the food looks and smells delicious. Which is lovely for people visiting their loved ones. Thank you.

Reply from Teresa, Home Manager at Lucton House

Thank you for your wonderful feedback about Lucton House Care Home! Your kind words mean a lot to us and will be shared with the team.


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Review from G K (Niece of Resident) published on 15 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I have come to visit my auntie I have always been impressed at how kind the staff are and how well cared for she is. The staff seem to genuinely care for her and she is always telling me about the lovely activities they have there for residents. On a previous visit, I sat with her for lunch
and was also impressed at the communication cards used for displaying food options as they were really helpful. Overall I think this is an amazing place and they have really gone above and beyond, providing opportunity for my Auntie to have a better quality of life.

Reply from Teresa Dukes, Home Manager at Lucton House

Thank you for your wonderful feedback! We're thrilled to hear about your positive experiences with our staff and facilities. Your kind words mean a lot to us!


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Review from S C (Daughter of Resident) published on 12 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely friendly care home, staff are excellent, always offered a hot or cold drink and biscuits on arrival. The meals look very appetising and Dad seems to enjoy them. The home is very clean and residents always look smart and clean in appearance. We would highly recommend Lucton House to our family
and friends.

Reply from Teresa, Home Manager at Lucton House

Thank you for your positive review of Lucton House Care Home! Your feedback is greatly appreciated.


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Review from Rosmary I (Wife of Resident) published on 14 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my husband has moved into Lucton House, I feel he has been very well cared for.
No other comments at this current time.

Reply from Teresa Dukes, Home Manager at Lucton House

Thank you for your positive review! We're committed to providing excellent care for your husband. Kind regards.


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Review from Susan K (Daughter of Resident) published on 7 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank the manager, deputy manager and all the care staff at Lucton House. When you walk through the front door, you are met with friendly faces. The manager's door is always open. My father appears to be very happy there. The food looks great, and I know that my father really enjoys
it.
A big thank you to the manager and catering staff.

Reply from Bernadette Cromwell, Head of Marketing at Lucton House

We truly appreciate your thoughtful words and the time you took to share such outstanding feedback with us. Thank you!


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Review from Debbie B (Friend of Resident) published on 12 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I attended a birthday party for a resident during the month of November and I have to say how impressed I was with Lucton House. The staff were extremely attentive to the needs of the residents and visitors alike. The residents were constantly kept engaged with staff encouraging them to join in the
celebrations. The facility was very secure and clean. A lovely buffet was provided for residents and guests alike. I only looked at one room but it was very spacious and had its own kitchen area, bathroom and bedroom. I would absolutely recommend the home.

Reply from Teresa, Home Manager at Lucton House

Thank you so much for sharing your experience of our home. Our team works incredibly hard to ensure our residents' needs are met and we also like to make sure we take the time to enjoy special occasions. Warm regards, Teresa.


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Review from J P (Husband of Resident) published on 29 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lucton House is a wonderful care home in a very quiet setting. The home is very secure keeping all the residents safe and sound. Having my own family member go into a home (April 2020) was such a tough decision to be a party to, and to leave a loved one in the hands of other people fills you with a
lot of anxiety. However the level of care has been and continues to be brilliant, the staff are always pleasant and cheerful. The residents are always occupied every day with a multitude of activities and treated with the greatest respect by all the staff too. The home is very clean and bright and has great facilities for the residents, such as a pub, gardens and a hairdresser. The resident apartments are pleasant and self-contained, they are always checked on regularly by the staff when not in the communal areas. Finally, the management team, have been excellent. They are always approachable, welcoming on visits and always willing to help or answer queries.

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Review from Danielle B (Granddaughter of Resident) published on 29 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend this care home enough. From the moment we viewed this home for my grandfather, we knew that it was where we wanted him to be.
My grandfather is 95 years old and was reluctant to move into a care home after so long living independently. However, after two short weeks in the home,
he has settled amazingly. He has told us how the staff have looked after him and attended to his needs.
He has described the food as ‘delicious’ and has his own self-contained apartment that he has been able to personalise.
As his family, this is all we could have hoped for in what has been a really difficult decision.
Lucton House is a special place, with special people and I would not hesitate to recommend it for anyone looking for care.
Thank you, your support has meant the world

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Review from Anne J (Daughter of Resident) published on 21 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very kind and caring to mom. Always makes our family welcome, mom enjoys having the friendship of the carers and we feel safe knowing Mom is very well looked after. The staff are always respectful of mom's needs and keep us informed of any issues that may arise.

Reply from Roksana Senanayake, Senior Customer Relations Manager at Lucton House

Thank you very much for your fantastic review of Lucton House. It is our pleasure to care for your mother, and we are so glad you are very happy with the way we are looking after her. We are so delighted to have your mother and your family as part of our Lucton House family, and we look forward to seeing you again soon. We shall ensure all the Lucton House team sees your wonderful words of appreciation to them.
Best Wishes.


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Review from Pauline D (Daughter of Resident) published on 11 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom is very happy in Lucton House, staff are always helpful and attention to detail. They always have lovely comments to make about Mom and her health is very good considering the dementia she has had.

Reply from Roksana Senanayake, Senior Customer Relations Manager West Midlands at Lucton House

Thank you for your lovely comments about our home and the team. We are pleased to hear your mother is happy at the home. The care and services we deliver as a team to our residents and families are extremely important to us.
Your feedback will be shared with the team.


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Review from Anthony J (Brother-in-law of Resident) published on 8 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with everything about the home. Can't fault it.

Reply from Roksana Senanayake, Senior Customer Relations Manager at Lucton House

We appreciate you putting your sister-in-law's care in our hands. Our goal is to make sure your sister-in-law has everything she needs to enjoy her time with us to the fullest. Your 5-star rating means a lot to us. In our care, she will always be happy and secure.


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Review from Vass C (Friend of Resident) published on 22 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly friend of 20 years, recently moved to Lucton House. I was really worried when I first learned that he was going into a home. From my first visit, I began to feel at ease and since then I have visited numerous times and have been overwhelmed by the improvement in him as a result of the exceptional
care he has received. All the staff are wonderful, very friendly, helpful and kind. Lucton House is exceptionally clean. The staff always make me feel welcome when I visit. I was fortunate to visit on Valentine's Day when they had arranged for a singer to come in, everyone thoroughly enjoyed themselves. I wouldn’t hesitate to highly recommend this care home to other people.

Reply from Roksana Senanayake, Senior Customer Relations Manager at Lucton House

We appreciate you taking the time to write such a wonderful review of our home. Your compliments about Lucton House and how well your friend is settling here are much appreciated. It is wonderful to hear that we are succeeded in making this a home away from home for all of our residents. I will let the entire team know about your kind words.


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Review from Colin A (Partner of Resident) published on 9 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All members of staff are patient and helpful to all residents, from early morning to late at night, security is excellent as with the care and protection from all members of staff including office staff, I will give you a full 100% for the dedication.

Reply from Roksana Senanayake, Senior Customer Relations Manager at Lucton House

Thank you for taking the time to write this review. It's great to know that you are happy with your partner's care at Lucton House and that the staff are patient and helpful. I will pass your kind words on to the care home manager and the team, as I'm sure they'll be pleased to read your review.
Best wishes.


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Review from Susan C (Daughter of Resident) published on 9 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved my dad up to Lucton House from London, where he had been living on his own. I could not believe the difference in him after just two weeks there. He is happy, has put on weight, looks healthier and has even been up dancing. The staff there are all lovely, caring and helpful. The care he receives
is brilliant. The food is lovely and there is plenty of it. I can honestly say that moving my dad to Lucton House was the best thing I did. Thank you everyone at Lucton House for the loving care you show my dad.

Reply from Roksana Senanayake, Senior Customer Relations Manager at Lucton House

Thank you very much for your fantastic review of Lucton House. It is our pleasure to care for your father, and we are so glad you are very happy with the way we are looking after him. We are so delighted to have you both as part of our Lucton House family. We shall ensure all the Lucton House team sees your wonderful words of appreciation to them.
Best Wishes.


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Review from Jules L (Niece of Resident) published on 9 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely amazing place! So very pleased with the care and attention my uncle is receiving. The staff are friendly towards all residents and having a chat with them about nothing, in particular, is never too much trouble. Every aspect of my uncle's care and needs are not only dealt with promptly but
documented. The accommodation is spacious and homely, and I love the fact that he can have his own belongings there to help him feel more settled. I have no concerns or worries when I leave him, and all residents are clean and well attended to. I would 100% recommend this place.

Reply from Roksana Senanayake, Senior Customer Relations Manager at Lucton House

Thank you for taking the time to write this review. It's great to know that you are happy with your uncle's care at Lucton House and that the staff are friendly and caring. I will pass your kind words on to the care home manager and the team, as I'm sure they'll be pleased to read your review.
Best wishes.


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Review from Julie H (Daughter of Resident) published on 26 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has received the best possible care since moving in, in October 2022.
All staff, including management, are extremely helpful, and nothing is too much trouble.
Residents also appear to look out for one another when in the communal rooms.

Reply from Roksana Senanayake, Senior Customer Relations Manager at Lucton House

Thank you for taking the time to write this review.
We are pleased Mum has settled so well and is enjoying the company. We strive to maintain high standards at all times, and all feedback is valuable to help us achieve this.
Our aim is to continue to offer this standard to all our residents, and the team will be very pleased to know you are happy with everything here.
Thank you for your continued support.


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Review from E L (Resident) published on 13 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The management team is careful when they are choosing their staff members. The staff are caring and friendly. I love my flat, it has a lovely little kitchen and a shower room. I get to have my privacy and I have my own key to lock the door when I want.

Reply from Roksana Senanayake, Senior Customer Relations Manager at Lucton House

We are so pleased to hear how much you are enjoying your stay with us and the flat is to your liking, we shall share your positive comments with the rest of our wonderful team.


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Review from Toni H (Niece of Resident) published on 9 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved our auntie here as we were not happy with the care she was receiving at her previous residential home.
Lucton House is lovely; we can not fault it.
Beautiful home with beautiful rooms and all the staff seem really nice and caring.

Reply from Roksana Senanayake, Senior Customer Relations Manager at Lucton House

Dear Toni, thank you for taking the time to review Lucton House. We are delighted to hear that your aunty is happy/settled living in the loving care community that we create, giving you and your family the peace of mind you deserve. I will be sure to pass on your kind words to the rest of the staff team.
Best wishes.


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Current Review Score: 9.7 (9.728)

Overview of Review Score

The Review Score of 9.7 (9.728) out of 10 for Lucton House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.728 for Lucton House is calculated as follows: ( (304 Excellents x 5) + (59 Goods x 4) + (23 Satisfactorys x 3) ) ÷ 386 Ratings = 4.728

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lucton House is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Nov 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (10)

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Meet the Team (1)

Teresa

Teresa Dukes

Job Title: Acting Care Home Manager

Theresa is passionate about providing residents and their families with the highest standards of person-centred care to ensure Lucton House feels like a home from home.


She strives to achieve excellence, endorsing motivational leadership and positive change to enhance the lives of residents in our care by bringing them joy, happiness and fulfilment.