Lucton House

8 Long Wood, Bournville, Birmingham B30 1HT
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9.7 106 Reviews
Lucton House Care Home offers unique apartment-style living with the added bonus of care on hand, 24 hours a day. If you are looking for an environment where your loved one is supported to maintain their independence, but can access round the clock care and support for residential or dementia care needs, then you can be confident that Lucton House is the right choice.

Unlike many other care homes, Lucton House offers the comfort and privacy of forty-nine self-contained flats featuring a lounge area, a bath or shower room, a stylish bedroom and a small kitchenette, although all meals are catered for by the talented chef and kitchen team.

Residents also benefit from a wide range of daily activities and social events, organised by a dedicated activities coordinator ensuring that each day has plenty to keep your mind and body busy.

Staff at Lucton House are kind and caring, but above all, dedicated. Many of the Lucton House team have worked there for a number of years, providing the reassurance of continuity of care and the opportunity for their residents to truly get to know those around them.

Part of the award-winning Gold Care Homes group, Lucton House offers the best of care, in an environment that feels like home. If you are considering care for yourself or a loved one, call the Home Manager, who will be pleased to support you.
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Care Provided by Lucton House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 51 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Autism/ASD
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Teresa Dukes (Care Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (51)
    • Single Rooms with ensuite Wet Room (27)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Lucton House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,350 – £1,350
    • Self-Funded Residential Dementia Care £1,350 – £1,350
    • RESPITE Self-Funded Residential Care £1,550 – £1,550
    • RESPITE Self-Funded Residential Dementia Care £1,550 – £1,550

  • Fees are subject to an assessment of an individuals needs.
  • (these prices are only a guideline, please contact Lucton House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Parking

  • 12 parking space available


Lucton House Reviews (106)

Total of 106, showing 41-60
9.7

Lucton House has a Review Score of 9.7 (9.728) out of 10, based on 33 reviews in the last 2 years. Over all time Lucton House has 106 reviews.

Overall Experience

  • 73
  • 31
  • 2
  • 0
  • 0

Date Published

106
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73

Review from Cornell G (Grandson of Resident) published on 15 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional staff, always on hand, polite and helpful. Nice comfortable environment. Good size dining area and well-maintained rooms. Would definitely recommend this care home. Was advised from start to finish how everything would work. Was all done very smoothly and in a timely manner.

Reply from Roksana Senanayake, Senior Customer Relations Manager at Lucton House

Dear Cornell,
Thank you so much for your fantastic feedback about Lucton House. It is our pleasure to care for your Grandfather and provide him with a level of support to help him live his best life with us. We really appreciate your kind comments about our wonderful team and our beautiful care home. We shall ensure he stays happy and safe in our care. We shall share your wonderful words with the team who are looking after him.


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Review from Martin C (Son of Resident) published on 12 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was transferred from his local hospital in London to Lucton House care home. The transfer was traumatic for my father but the care, patience and professionalism with which all the members of the care home team engaged with my father was key to enabling him to come to terms with the move. I
would like to particularly mention the senior staff, directors and nursing, that spent time reassuring me as they made their way through the process. Their ability to spot my concerns apparently before I could even articulate them and reassure me was invaluable and evidence of the team's experience and professionalism yet again.
Thanks.

Reply from Roksana Senanayake, Senior Customer Relations Manager at Lucton House

Thank you so much for trusting us with your father's care, we understand just how difficult the decision process regarding care can be. I will pass this on to the team who I know will appreciate the recognition for their hard work. It is a pleasure to have your father at Lucton House and for the support you give.


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Review from Lynette H (Daughter of Resident) published on 21 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All members of staff are very polite and friendly. Even the service users are really nice and friendly too. Mom has a good few friends in Lucton House and has only been residing there for a month. Mom loves where she is as there's so much to do and different people to talk to. Mom has her hair done
every Friday (Mom loves looking nice ). Mom has also had her feet pedicured. So grateful to you Lucton House for taking excellent care of my Mom.

Reply from Roksana Senanayake, Senior Customer Relations Manager at Lucton House

Thank you so much for taking the time to leave us such a lovely review, we really appreciate your comments and are so pleased that you feel so comfortable with your Mother here with us. Fridays are everyone's favorite day as we have the hairdresser coming in and there's fish and chips. I will share your comments with the team. Thank you again from all the staff here at Lucton House.


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Review from K T (Resident) published on 27 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been living at Lucton House for the last ten years. They have been very good to me and they keep me content. I have asked for the flooring to be changed as I did not like the carpet anymore, they have put me very nice and bright flooring down and I am very thankful. The food at Luton House is
very good and delicious, they always listen to our feedback and what we want.
I like living at Lucton House and it is home from home.

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Review from S W (Son of Resident) published on 1 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very pleased with the way that mum is cared for by the home's staff. She has been there for a year and is well settled. Any time she has had an issue (only ever minor) it has been dealt with quickly and to mum's satisfaction. Her needs and limitations are so well known by the staff that they
take every opportunity to ensure she is provided with what she likes and is made to feel that she can take part in activities. We are so pleased that mum made the decision to move to Lucton.

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Review from Debbie B (Daughter of Resident) published on 3 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We're delighted with the care being provided for mum at Lucton House. The staff could not be more helpful and are extremely kind. Mum has settled in well since arriving in late December. The management team are professional, hard-working, and friendly, which sets the tone for the warm and supportive
environment which is fostered there. It's obvious to me, having watched the managers and carers interact with residents, that they genuinely care about and have a strong bond with the people who live there. It’s lovely to see, making the decision to move mum to residential care so much easier. Mum has her own flat, with lounge, kitchen, and bedroom, which is clean, spacious, and relaxing. The facilities are excellent: there’s a dining room, lounge, hairdressing salon, and bar, with activities every day. Mum’s loving the food, despite eating little at home! When I say goodbye, it’s like leaving her with family. What greater compliment can you pay a care home? Thanks, Lucton House, for everything!

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Review from Margaret H (Wife of Resident) published on 6 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole very pleased. A bit disappointed with the nursing as my husband came home and his catheter was not in correctly, and he was in a great deal of pain until it was corrected by our nurse.

Reply from Jemar Legister, Marketing Associate at Lucton House

Thank you for taking the time out to leave a review. We are sorry to hear that your husband experienced discomfort upon returning home. We are aware of this situation and have contacted the management of the district nurses as they had provided the nursing care for your husband. We will now ensure this issue does not reoccur again. The wellbeing of our residents is fundamental, and providing exceptional quality of care is at the heart of everything we do. Thank you again, and stay safe.


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Review from Lorraine W (Daughter of Resident) published on 1 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On collecting my mum after 2 weeks respite, she's like a new woman. I'm over the moon with the care she has received and how well she looks.

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Review from Rozmina S (Sister of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been treated and well looked after. Facebook says it all that she is happy and enjoying all the activities.

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Review from K N (Friend of Resident) published on 21 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find that your staff and both managers are excellent with how, from my view, the residents are cared for. Any queries I have, they do their utmost to assist.
My thanks to them.

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Review from H O (Daughter of Resident) published on 28 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support that all the staff have shown my mum has been amazing, even when she has been aggressive. I cannot thank them enough for all they do for her and us as a family. All staff are incredible, kind and a great team.

Reply from Jemar Legister, Marketing Associate at Lucton House

Thank you for taking the time to leave a review. The staff at Lucton House are always extremely supportive and well trained, allowing them to handle any unforeseen situation. Also, the team at Lucton House ensures all of our residents are well cared for at all times. Thank you, and stay safe.


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Review from J R (Daughter of Resident) published on 28 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Lucton House deal with the current situation very efficiently. I just find it so sad to have only one visit per week to my mother, as I think it has had a detrimental effect on her dementia, but realise it has to be within the rules! I think the whole situation as regards residential homes should
have been dealt with much more empathy by the Government.

Reply from Jemar Legister, Marketing Associate at Lucton House

Thank you for taking the time out to leave such an insightful review. We are extremely thrilled to hear that you are happy with how Lucton House handles COVID-19. We have had to ensure our guidelines adhere to the government regulations in order to maintain the safety of all of our residents. The use of technological devices within our homes has increased, allowing for more frequent communication between residents and their loved ones who are unable to visit. Thanks, and stay safe.


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Review from Rhona A (Daughter of Resident) published on 28 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My first impressions of Lucton was reassuring being greeted by staff who were positive, pleasant and helpful when we needed that most. It was upsetting that the lockdown happened when Mum had been in Lucton for just 2 weeks, but we had good advice and positive feedback when we were so needing it. The
staff are just how you would like them to be and have been so positive throughout these challenging times.

Reply from Jemar Legister, Marketing Associate at Lucton House

Thank you for leaving a positive review. Our team always makes a positive and long-lasting first impression as we want to reassure all family members that their loved ones are in good hands. We are happy to hear that you are satisfied with the quality of care provided at Lucton House as we strive to ensure all of our residents are well cared for and made to feel at home. Thank you, and stay safe.


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Review from L P (Daughter of Resident) published on 8 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lucton House has been wonderful in their care and attention to residents needs. They provide a lot of activities and try to make Lucton a home from home. They listen to the residents and do their best to accommodate their wishes. I'm more than happy with the care my mother receives and it's a relief
to know she is happy and well cared for.

Reply from Jemar Legister, Marketing Associate at Lucton House

Thank you for leaving such a positive review. We create carefully planned activities to ensure the mental and physical wellbeing of each resident. We are thrilled to know that you feel so positive about the level of care we provide for your mother, as she deserves nothing less. Thank you and stay safe.


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Review from Helen D (Daughter of Resident) published on 16 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Throughout the time my mother has been at Lucton House, the care has been excellent. It has been hard for Mum to adjust, but the staff have been extremely kind to her and me. They have obviously had a very hard time lately with the pandemic, and I think they have coped amazingly well.

Reply from Sym Jaj, Senior Marketing Executive at Lucton House

Thank you for such a wonderful review. It's lovely to hear that you are more than satisfied with the quality of care that your mother is receiving. Moving can be a difficult process and adjustment for anyone, but hopefully, with the continued kindness and reassurance from our tremendous team, your mum will settle in comfortably and enjoy the wonderful activities and spaces that the home has to offer.
Thank you again, and stay safe.


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Review from Pam H (Niece of Resident) published on 27 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As my uncle has only been at Lucton House just over one week, it is difficult to give a balanced view of the home. So far I feel it's a good environment even though my uncle is having difficulties adapting to care home life.

Reply from Alison Foreman, Director of Sales and Marketing at Lucton House

Thank you very much for reviewing Lucton House. I really appreciate that it is still early days for you to form a full view of the home. Everyone needs a 'settling in period' and I am sure that it won't be long before the team have your uncle feeling like he is perfectly at ease with them and in his new home. Kind regards


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Review from S S (Daughter-in-law of Resident) published on 17 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been so pleased with the way that Lucton House has dealt with the covid19 situation. Mom has been kept safe and well throughout this time. There have been plenty of activities for her, and she is happy. Regular photos have been put on Facebook so that we can see what she is doing and that all
is well. We have not worried about her at all and are grateful for the love and care that has been shown to her.

Reply from Alison Foreman, Director of Sales and Marketing at Lucton House

Thank you for your wonderful review. I agree the team at Lucton House have done a wonderful job during this very challenging and worrying time. Gold Care Homes are proud to say that Lucton House remained COVID 19 free throughout the lockdown period and remains free, to this date, of the virus. James and the team have certainly 'pulled out all the stops' to ensure the home remained a safe and secure place to be and the number and variety of activities at the home has certainly not lessened during this time. The home remains as vibrant and fun-filled as ever. The team will be really grateful for your positive feedback. Kind regards.


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Review from J P (Sister of Resident) published on 30 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and my sister are happy with the care Lucton House staff give to my sister. I feel I can approach staff with any worries we have both had with recent times. Lucton House are meeting all my sister's needs with regards to her personal hygiene and mental needs.

Reply from Alison Foreman, Director of Sales and Marketing at Lucton House

Thank you for your 5-star review. I am so pleased to know that all is well with your sister's care and you feel that you are able to speak to the team in the home, as appropriate for you. The Lucton House team do work very hard to ensure that both residents and families have the very best attention, at all times. Kind regards.


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Review from C W (Daughter of Resident) published on 30 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic home! Mom is happy here. We are too knowing she is safe and well cared for. Staff are very friendly and caring, couldn't ask for a better home. Well done Lucton House team!

Reply from Alison Foreman, Director of Sales and Marketing at Lucton House

Thank you for your review. Well done Lucton House Team, I echo your comments. Kind regards.


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Review from S S (Daughter of Resident) published on 30 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Have been very impressed with mom's care during the lockdown which continues now we can visit weekly. Fortunately, my mother seems ignorant to the circumstances at times and is happy most times we visit. Keep up the good work.

Reply from Alison Foreman, Director of Sales and Marketing at Lucton House

Thank you for your review and your thanks, both are much appreciated. Kind regards.


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Current Review Score: 9.7 (9.728)

Overview of Review Score

The Review Score of 9.7 (9.728) out of 10 for Lucton House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.728 for Lucton House is calculated as follows: ( (304 Excellents x 5) + (59 Goods x 4) + (23 Satisfactorys x 3) ) ÷ 386 Ratings = 4.728

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lucton House is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Nov 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (10)

Top 20 Care Homes West Midlands 2024

Recipient: Lucton House

Date: Wednesday 31 Jan 2024 More details

Top 20 Large Care Home Groups 2020

Recipient: Gold Care Homes

Date: Friday 28 Feb 2020 More details

The Most Outstanding Residential Care Management Team in the UK Award 2019

Recipient: Gold Care Homes

Date: Tuesday 03 Dec 2019 More details

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Meet the Team (1)

Teresa

Teresa Dukes

Job Title: Acting Care Home Manager

Theresa is passionate about providing residents and their families with the highest standards of person-centred care to ensure Lucton House feels like a home from home.

She strives to achieve excellence, endorsing motivational leadership and positive change to enhance the lives of residents in our care by bringing them joy, happiness and fulfilment.

... Read more