Lucton House

8 Long Wood, Bournville, Birmingham B30 1HT
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9.8 102 Reviews
  • Lucton House, Birmingham
Lucton House Care Home offers unique apartment-style living with the added bonus of care on hand, 24 hours a day. If you are looking for an environment where your loved one is supported to maintain their independence, but can access round the clock care and support for residential or dementia care needs, then you can be confident that Lucton House is the right choice.

Unlike many other care homes, Lucton House offers the comfort and privacy of forty-nine self-contained flats featuring a lounge area, a bath or shower room, a stylish bedroom and a small kitchenette, although all meals are catered for by the talented chef and kitchen team.

Residents also benefit from a wide range of daily activities and social events, organised by a dedicated activities coordinator ensuring that each day has plenty to keep your mind and body busy.

Staff at Lucton House are kind and caring, but above all, dedicated. Many of the Lucton House team have worked there for a number of years, providing the reassurance of continuity of care and the opportunity for their residents to truly get to know those around them.

Part of the award-winning Gold Care Homes group, Lucton House offers the best of care, in an environment that feels like home. If you are considering care for yourself or a loved one, call the Home Manager, who will be pleased to support you.

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Care Provided by Lucton House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 51 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Autism/ASD
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Teresa Dukes (Care Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (51)
    • Single Rooms with ensuite Wet Room (27)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Lucton House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £950 – £950
    • Self-Funded Residential Dementia Care £950 – £950
    • RESPITE Self-Funded Residential Care £950 – £950
    • RESPITE Self-Funded Residential Dementia Care £950 – £950

  • Respite Care Fees are subject to an assessment of an individuals needs.
  • (these prices are only a guideline, please contact Lucton House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Parking

  • 12 parking space available


Lucton House Reviews (102)

Total of 102, showing 61-80
9.8

Lucton House has a Review Score of 9.8 (9.765) out of 10, based on 30 reviews in the last 2 years. Over all time Lucton House has 102 reviews.

Overall Experience

  • 70
  • 31
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Date Published

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Review from Denise R (Daughter-in-law of Resident) published on 22 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lucton House is a friendly care home with a fantastic atmosphere and fabulous service, its like a home from home. They have made mum feel very welcome and comfortable and always go the extra mile. Mum feels safe and secure as her eyesight is poor and she loves the food. Mum just feels that more entertainment
could go on but believes this is in place.

Reply from Melissa Lawerence, Marketing Coordintaor at Lucton House

Thank you for your excellent and most kind review. We're humbled that you would say 'home from home', as that is exactly how we want everyone to see our care home - Many thanks.


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Review from Karen R (Niece of Resident) published on 6 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident at Lucton House for over 2 years. I am extremely happy with the care she receives. I would highly recommend Lucton House.

Reply from Melissa Lawerence, Marketing Coordintaor at Lucton House

Hello Karen, we welcome your very kind feedback, many thanks.


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Review from J D (Sister of Resident) published on 12 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Early days, my sister seems to be safe and happy at Lucton House. The staff are really dedicated and always ready to help with smiles on their faces.

Reply from Melissa Lawerence, Marketing Coordintaor at Lucton House

Wonderful, thank you very much for your kind, warm review.


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Review from C H (Wife of Resident) published on 20 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have seen a wonderful transformation in my husband. He is far more talkative and seems a changed man. So pleased and hope to bring him for another holiday break in a few months time. Thanks to your wonderful carers.

Reply from Melissa Lawerence, Marketing Coordintaor at Lucton House

Wonderful comment, many thanks!


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Review from Terry W (Son-in-law of Resident) published on 24 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father in law has been looked after very well, even in sometimes very trying circumstances (he can be difficult at times).

Reply from Melissa Lawerence, Marketing Coordintaor at Lucton House

We're glad that Dad is settling well at the home. Thank you for your kind comment - Best Regards


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Review from Sandra M (Daughter of Resident) published on 24 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mom is very happy at Lucton House.
Thank you all for taking such excellent care of her.
You are all wonderful, caring people.

Reply from Melissa Lawerence, Marketing Coordintaor at Lucton House

Excellent, it is a pleasure. Thank you for your kind review - Best regards


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Review from Julie Z (Daughter of Resident) published on 24 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mom has been a resident at Lucton House for almost 2 years, during this time many changes have been implemented which are having a positive impact on the home and residents.
The change in management has made a massive improvement in the overall running of the home.
The majority of staff are extremely
friendly and caring, they treat my mom with kindness and dignity at all times.
They do a fabulous job which I appreciate can be both difficult and challenging at times.
I would like to thank them for making mom smile and for taking the time to make her feel special.
It is rewarding to see her face light up.

Reply from Melissa Lawerence, Marketing Coordintaor at Lucton House

Wonderful comment, I'm really glad the new management has exceeded yours and your mother's expectations. Thank you for your kind comment. The staff should all be very proud. Best regards.


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Review from Vickie G (Daughter of Resident) published on 6 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since moving into Lucton House we seem to have more of Mum back to her normal self as much as she can be. Lucton House is a very safe, happy and comfortable place for our loved ones to be. Food and accommodation is amazing and the staff are absolutely fabulous. I'll put my name on the list now!

Reply from Melissa Lawerence, Marketing Coordintaor at Lucton House

Great review! Thank you - Kind regards.


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Review from Lynn C (Daughter-in-law of Resident) published on 20 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the care my mother in law receives. Everyone is so friendly and nothing is too much trouble. Personally, I think the care has improved significantly over the last 6 months. I shall be booking my place.

Reply from Melissa Lawerence, Marketing Coordintaor at Lucton House

Wonderful! Thank you for your review.


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Review from Jenny K (Daughter of Resident) published on 19 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, caring, treated with dignity throughout the home/staff.
Interaction is first class.

Reply from Melissa Lawerence, Marketing Coordintaor at Lucton House

Thank you for your kind comments.


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Review from Kathleen M (Daughter of Resident) published on 19 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lucton House has a lovely, homely feel. The staff are always pleasant, always keep me informed if anything is wrong with Mom. Great food, good activities programme. Although my mom likes to stay in her flat, everyone knows her very well.


I feel Mom is well looked after, and I leave knowing she is

being well cared for and safe. Lovely room.

Reply from Melissa Lawerence, Marketing Coordintaor at Lucton House

Thank you for your kind comments.


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Review from H K (Daughter of Resident) published on 19 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everyone in the home seems very happy. There is always a lovely friendly atmosphere when we go to visit. The staff are very caring and helpful.

Reply from Melissa Lawerence, Marketing Coordintaor at Lucton House

Thank you for your feedback.


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Review from S W (Daughter of Resident) published on 19 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are friendly and welcoming on arrival. They speak compassionately to the residents and do a good job in what can be difficult and upsetting circumstances. Unfortunately, there have been occasions when Mum's belongings have gone missing and not recovered - glasses, clothing, towels (all labelled),
however, we do realise that this can happen in all care homes.

Reply from Melissa Lawerence, Marketing Coordintaor at Lucton House

Thank you for your feedback, it is appreciated. We advise not only to contact management but also the key-carer, just in case the belongings can be recovered and we are sorry for the inconvenience.


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Review from Allison F (Granddaughter of Resident) published on 19 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend Lucton House to any of my family that need care. The staff are great and do their best to keep the residents happy. I would be happy to live here myself so save me a place!

Reply from Melissa Lawerence, Marketing Coordintaor at Lucton House

Thank you for your very kind feedback, it is much appreciated.


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Review from Pamela O (Daughter of Resident) published on 19 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mom has been a resident at Lucton House for about 18 months and she is very happy here, so if she is happy then we, her family, are happy too. There is always plenty of entertainment going on at the home, and bingo is Mom's favourite pastime.


The carers are kind and helpful and is a well-run home.


Reply from Melissa Lawerence, Marketing Coordintaor at Lucton House

Fantastic, we are really glad to hear. If you have any ideas or concerns we would love to know. Please keep in touch with management.


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Review from Christine C (Daughter of Resident) published on 19 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mom feels happy and content here. She is well cared for by all the staff. They are very approachable and helpful. I am satisfied with the care she receives.

Reply from Melissa Lawerence, Marketing Coordintaor at Lucton House

Great Christine, thank you for your excellent feedback. we're glad that you and your mother are happy with the service that we provide.


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Review from J M (Great-grandson of Resident) published on 18 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly, kind and considerate. Caring and always uphold the dignity to our loved ones.

Reply from Melissa Lawerence, Marketing Coordintaor at Lucton House

Fantastic feedback, thank you.


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Review from Trudi H (Daughter of Resident) published on 10 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was so nervous about my Dad going into a permanent care home. However, within days I knew that we had made exactly the right decision and my fears and worries disappeared! My Dad is so well looked after and cared for at Lucton House. He is treated with dignity and as an individual and he has told
me he feels safe and happy. There are days now when I can see a glimmer of Dad before dementia and this makes me so happy. Thank you to everyone at Lucton House.

Reply from Dalbir Jangra, Head of Marketing and Communications at Lucton House

Dear Trudi,


Thank you for your wonderful review.


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Review from Joan R (Wife of Resident) published on 13 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is very supportive including management.
During a difficult situation of moving my husband from another home, the management at Lucton House has been fantastic.

Reply from Melissa Lawerence, Marketing Coordintaor at Lucton House

Hello & Thank you for your feedback. We're very pleased to hear that you believe our service is excellent and glad you found us helpful during a difficult situation.


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Review from Susan E (Daughter of Resident) published on 23 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have to say that all changes that have been implemented by the management, who have led to a massive improvement to Lucton House. It is a lovely place to visit, all the care staff are very friendly and willing to help with any needs of the residents. I have no concerns, only praise for the Lucton
House team.

Reply from Dalbir Jangra, Head of Marketing and Communications at Lucton House

Dear Susan,


Thank you for your kind review. The change was needed at Lucton House and we are happy you are seeing the difference.


Best wishes.


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Current Review Score: 9.8 (9.765)

Overview of Review Score

The Review Score of 9.8 (9.765) out of 10 for Lucton House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.765 for Lucton House is calculated as follows: ( (281 Excellents x 5) + (54 Goods x 4) + (14 Satisfactorys x 3) ) ÷ 349 Ratings = 4.765

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lucton House is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Nov 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 13 Mar 2025

We would love to show you how we can help you or a loved one, so for more information or if you would like to arrange a visit, speak to our friendly team today.


Awards / Recognitions (10)

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Meet the Team (1)

Teresa

Teresa Dukes

Job Title: Acting Care Home Manager

Theresa is passionate about providing residents and their families with the highest standards of person-centred care to ensure Lucton House feels like a home from home.


She strives to achieve excellence, endorsing motivational leadership and positive change to enhance the lives of residents in our care by bringing them joy, happiness and fulfilment.