Lucton House

8 Long Wood, Bournville, Birmingham B30 1HT
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9.8 102 Reviews
  • Lucton House, Birmingham
Lucton House Care Home offers unique apartment-style living with the added bonus of care on hand, 24 hours a day. If you are looking for an environment where your loved one is supported to maintain their independence, but can access round the clock care and support for residential or dementia care needs, then you can be confident that Lucton House is the right choice.

Unlike many other care homes, Lucton House offers the comfort and privacy of forty-nine self-contained flats featuring a lounge area, a bath or shower room, a stylish bedroom and a small kitchenette, although all meals are catered for by the talented chef and kitchen team.

Residents also benefit from a wide range of daily activities and social events, organised by a dedicated activities coordinator ensuring that each day has plenty to keep your mind and body busy.

Staff at Lucton House are kind and caring, but above all, dedicated. Many of the Lucton House team have worked there for a number of years, providing the reassurance of continuity of care and the opportunity for their residents to truly get to know those around them.

Part of the award-winning Gold Care Homes group, Lucton House offers the best of care, in an environment that feels like home. If you are considering care for yourself or a loved one, call the Home Manager, who will be pleased to support you.

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Care Provided by Lucton House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 51 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Autism/ASD
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Teresa Dukes (Care Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (51)
    • Single Rooms with ensuite Wet Room (27)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Lucton House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £950 – £950
    • Self-Funded Residential Dementia Care £950 – £950
    • RESPITE Self-Funded Residential Care £950 – £950
    • RESPITE Self-Funded Residential Dementia Care £950 – £950

  • Respite Care Fees are subject to an assessment of an individuals needs.
  • (these prices are only a guideline, please contact Lucton House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Parking

  • 12 parking space available


Lucton House Reviews (102)

Total of 102, showing 81-100
9.8

Lucton House has a Review Score of 9.8 (9.765) out of 10, based on 30 reviews in the last 2 years. Over all time Lucton House has 102 reviews.

Overall Experience

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  • 31
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Review from T M (Relative of Resident) published on 16 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The welcome into Lucton is genuine from all staff. The choice of food is so appreciated by your residents. I enjoy seeing respect given to my own relative by staff. The approach to residents has sincerity. I have valued the different activities planned for all; difficult with such a mixed group of some
able and some disabled. Keep up the good work with care and energy. Thank you.

Reply from Dalbir Jangra, Head of Marketing and Communications at Lucton House

Thank you for your review. Happy to hear your thoughts on any improvements you can recommend. Best.


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Review from William H (Son of Resident) published on 24 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In a very short period of time, two weeks to be precise, my mum has become very happy, relaxed and at ease. Mum has dementia and gets confused very quickly especially in surroundings that are unfamiliar, so I had many worries about leaving her to begin with. Mum began to show signs of happiness within
a couple of days. The staff are all angels and the management first class, they all show a massive degree of understanding, patience and care. I can't thank them all enough for making mum smile.

Reply from Alek Radko, Customer Relationship Manager at Lucton House

Dear William,


Thank you for your kind words. Placing loved ones in care homes is always difficult, but you can rest assured we will try our best to ensure your Mum has a pleasant stay with us at Lucton House.


Best.


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Review from J W (Friend of Resident) published on 18 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since visiting a friend in Lucton House I have found all the staff very friendly and helpful.
The staff are very responsive to requests for care and attention.
The friend I visit has settled very well into this caring environment.
Highly recommended.

Reply from Dalbir Jangra, Head of Marketing and Communications at Lucton House

Dear Reviewer,


Thank you for your kind words. Your comments are appreciated by the staff at Lucton House.


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Review from David S (Son of Resident) published on 18 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall we are happy with the care received and she is very happy living here. More recently the atmosphere of the home has seemed more positive amongst the staff. One new member has been particularly considerate and caring. The food is always commented on favourably. Room cleanliness could sometimes
be better in all areas.

Reply from Dalbir Jangra, Head of Marketing and Communications at Lucton House

Hi David,


Thank you for taking the time to write a review. I will raise your comments regarding the maintenance of the rooms with the Care Home Manager. Glad to hear you’re happy with our service.


Best


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Review from Karen B (Daughter of Resident) published on 12 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum stayed at Lucton House for two years, she thought of it as her home and didn't want to leave but her health deteriorated and required nursing care. The care staff are lovely and often go above and beyond, if mum gets better I would love to bring mum back home to Lucton House.

Reply from Dalbir Jangra, Head of Marketing and Communications at Lucton House

Dear Karen,


Thank you for your kind review. It was a pleasure looking after your Mum at Lucton, we would gladly welcome her back!


Best.


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Review from Linda J (Daughter of Resident) published on 9 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum had a trial week to see if she was ready for a care home. She though the care staff were fabulous, very natural and caring. However, shes's not quite ready for permanent care and is looking forward to being back in her own home, but is well rested and has enjoyed the experience.

Reply from Dalbir Jangra, Head of Marketing and Communications at Lucton House

Hi Linda,


Thank you for trialling our care home and your kind words. Should the needs of your mum ever change, please feel free to contact the care manager at Lucton House.


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Review from Carole H (Daughter of Resident) published on 8 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has needed a great deal of care since coming here. The staff, without exception, have been caring, attentive and professional. Mother considers it home here and doesn't want to ever leave and as family members, we feel she couldn't get better care anywhere else.

Reply from Dalbir Jangra, Head of Marketing and Communications at Lucton House

Hi Carole,


Thank you for your kind review. The team at Lucton House are extremely proud of the quality of care they provide.


Happy to discuss any improvement recommendations you may have.


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Review from Carol N (Daughter of Resident) published on 7 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very happy with the care my mother has received over the last year. She settled in very easily and always comments on how kind everyone is.
The atmosphere is always warm, homely and upbeat and the staff are all friendly and welcoming. I hope the home will continue to operate in the same
way and keep those qualities which makes this care home stand out from so many others.

Reply from Dalbir Jangra, Head of Marketing and Communications at Lucton House

Hi Carol,


Thank you for your kind review.


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Review from Gary T (Son of Resident) published on 7 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has now been in care for the best part of 3 months and the change has been nothing more than amazing. Both my sister in law and I couldn't be more pleased with the care and attention she receives. I have got to know most of the staff and they all go about their tasks in a thorough and professional
manner.

Reply from Dalbir Jangra, Head of Marketing and Communications at Lucton House

Hi Gary,


Thank you for your kind review.


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Review from Linda H (Daughter of Resident) published on 2 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent three weeks in respite at Lucton House. He was not keen to leave his home and not happy to go into respite whilst I was on holiday. It turned out to be a very enjoyable experience for him, the staff and atmosphere of the care home was extremely friendly, could not find fault in anything.


Since

my father has been back in his home, he has felt lonely and insecure and is asking for a full-time place in Lucton house. Hopefully, we will be able to fulfil his wishes and he will be able to spend the last years of his life where he is happy and extremely well looked after.

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Review from Ruth D (Cousin of Resident) published on 24 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm really pleased with the level of care. Residents needs we consider first and foremost. Staff are consistent. They are friendly, open and hard working.
Always feel welcome.
The home never smells unhygienic.

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Review from Julie G (Daughter of Resident) published on 12 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My first impression of Lucton House was very positive. The staff are so friendly and always willing to help. I was most impressed with my mother's living accommodation. The staff do activities on a daily basis and I find they treat the residents with care and compassion. I don't think there could be
anywhere else that compares. I'm very happy that my mother is fortunate enough to have been allocated Lucton House. Such a lovely atmosphere and residents are treated really well.

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Review from Sandra M (Daughter of Resident) published on 28 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother finally began to admit to needing help and company, which we had been aware of for some time. Lucton House was ideal for her as the residents have their own faltlet which means an element of individuality, independence and privacy is maintained whilst the cleaning, washing and cooking responsibility
is removed. The staff are very friendly, the food is excellent and after 3 weeks we saw a more relaxed attitude in her. There has been a gentle encouragement to join in activities and gradually this is happening. The staff are very approachable and reassuring so it is easy to discuss any problems which naturally arises as this is as much a new experience for family as well as mum.

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Review from Barbara S (Daughter of Resident) published on 1 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a resident at Lucton House, whenever I visit him I get a warm welcome from all the staff from domestic cleaners to management. Lucton House is warm and friendly. My father is well looked after with good food, kept warm and bathed. Everyone works very hard to keep all the residents happy
and entertained. I am happy for my father to be at Lucton House in his final years.

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Review from Eileen S (Daughter of Resident) published on 23 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall very good quality care, patient and encouraging towards my Mum who has very limited mobility and vascular dementia. Knowing that Mum is safe and well looked after puts my mind at rest. This has relieved the stress I was experiencing when she was living at home without 24-hour care. Most of the
staff are pleasant, kind and dedicated to caring for the residents.

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Review from Ray D (Son of Resident) published on 21 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and service my mother receives is first class. Nothing is too much trouble, the staff are very friendly. The room and home are kept to a very high standard.

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Review from Susan Y (Daughter of Resident) published on 7 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall very pleased. Staff are always pleasant and helpful. Very clean care home and recently refurbished. Always can see a district nurse, optician, hearing aid specialist when needed. Plenty to eat and drink.

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Review from Kim E (Niece of Resident) published on 7 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am overall happy with the situation, however, I would like to be informed if my uncle has a visit from a nurse or doctor that I haven't organised. It would be nice for my uncle to get more exercise, help with walking daily. I think, would make him stronger to be able to walk on his own with a zimmer,
he is lazy and needs persuading which makes it more difficult at times. A separate phone number for the carers office would be helpful at the weekends, it's very difficult to get through?

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Review from J D (Daughter of Resident) published on 1 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Most of the time staff are approachable and friendly, however there have been occasions when we have not been acknowledged and the staff have not appeared to be pro-activity engaging with residents.
We have felt able to raise concerns with senior staff who have responded appropriately. My mother loves
her room and the food. We would welcome staff providing more encouragement to my mother to engage more with other residents especially when her mood is low.

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Review from Stephen F (Son of Resident) published on 16 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is warm, comfortable, safe and friendly. Like one big happy family nothing is too much trouble and good. Communication with everyone. Altogether one very excellent home.

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Current Review Score: 9.8 (9.765)

Overview of Review Score

The Review Score of 9.8 (9.765) out of 10 for Lucton House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.765 for Lucton House is calculated as follows: ( (281 Excellents x 5) + (54 Goods x 4) + (14 Satisfactorys x 3) ) ÷ 349 Ratings = 4.765

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lucton House is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Nov 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 13 Mar 2025

We would love to show you how we can help you or a loved one, so for more information or if you would like to arrange a visit, speak to our friendly team today.


Awards / Recognitions (10)

Top 20 Care Homes West Midlands 2024

Recipient: Lucton House

Date: Wednesday 31 Jan 2024 More details

Top 20 Large Care Home Groups 2020

Recipient: Gold Care Homes

Date: Friday 28 Feb 2020 More details

The Most Outstanding Residential Care Management Team in the UK Award 2019

Recipient: Gold Care Homes

Date: Tuesday 03 Dec 2019 More details

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Meet the Team (1)

Teresa

Teresa Dukes

Job Title: Acting Care Home Manager

Theresa is passionate about providing residents and their families with the highest standards of person-centred care to ensure Lucton House feels like a home from home.


She strives to achieve excellence, endorsing motivational leadership and positive change to enhance the lives of residents in our care by bringing them joy, happiness and fulfilment.