Madeleine House

60 Manor Road, Stechford, Birmingham B33 8EJ
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9.8 64 Reviews
  • Madeleine House, Birmingham
Anchor’s Madeleine House is located at the centre of the Stechford community in Birmingham. The home provides friendly and comfortable residential and dementia care for up to 41 residents in single ensuite rooms. It continues to welcome new residents, both on a permanent and shorter term basis.

The dedicated care team takes the time to get to know the individual and works with them, and their loved ones, to create detailed care plans to ensure their care needs are continually met.

Anchor provides dementia care and provides on-going training to ensure the team members' approach is best for customers living with dementia. They work hard to get to know customers, build relationships and ensure all aspects of the service they provide are focused on individual and compassionate care.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has 60 years of experience as a not-for-profit provider of services to older people.

The group reinvests into its services and properties to continually raise standards and exceed expectations.

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Care Provided by Madeleine House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Keri Martin (Manager)
  • Admission Criteria
    • Please contact Madeleine House directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (41)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (40)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2005

Funding & Fees Guide for Madeleine House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,010
    • Self-Funded Residential Dementia Care from £1,010

  • Our colleagues at Madeleine House will be happy to discuss our fees and what is included in these.
  • (these prices are only a guideline, please contact Madeleine House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at Madeleine House.


  • Parking

  • Onsite parking is available, including disabled spaces.


Madeleine House Reviews (64)

Total of 64, showing 1-20
9.8

Madeleine House has a Review Score of 9.8 (9.827) out of 10, based on 17 reviews in the last 2 years. Over all time Madeleine House has 64 reviews.

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Review from L H (Daughter of Resident) published on 5 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are overwhelmingly friendly and helpful. Concerns are acted upon.
Being able to eat with my mother is a huge bonus, it's what we would do in her own home, this makes Madeleine House feel more like her 'new' home, which of course it is.

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Review from Andrea S (Daughter of Resident) published on 24 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom is a current resident of this care home. My sister and I and my Mom's long-term partner are very happy with the care that Mom is receiving here. It is a lovely, really well-thought-out environment, specialising in dementia care.
The staff are all friendly, helpful and cheerful. You can feel
the atmosphere of the place when you walk in the door. The decor is stimulating and well thought out and the facilities are excellent. My mom's room is comfortable, warm, clean and a 'blank canvas' to add personal touches to.
We have experienced the management team as professional and compassionate and they actively encourage dialogue and feedback. Having had a previous negative experience at another care home, we are really happy that our mom is living out the rest of her days here. I'd be happy to live here when my time comes!

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Review from Liz S (Daughter of Resident) published on 17 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Madeleine House rocks!
Our mom is a resident and the way they look after her is wonderful. She feels part of a bigger family now and it means we can relax knowing she is cared for so well.
Nothing is too much trouble.
We feel so lucky to have found such a good care home for our mom. Bravo Madeleine
House!

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Review from P W (Brother of Resident) published on 20 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are exactly that, caring. My sister being disturbed when she originally came, is now pleased with her situation. Contact with the home is very easy and any concerns are dealt with.

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Review from Paula H (Friend of Resident) published on 19 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were met by friendly and caring staff. They took us to our friend who they helped to a seat where we could catch up with him. Everywhere looked spotlessly clean as did our friend. He seemed relaxed and happy. It was a lovely visit and put our minds at rest. Already looking forward to our next visit.

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Review from Chris H (Friend of Resident) published on 19 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a day and what a visit. It goes beyond being scanned or emailed. I cannot speak highly enough of the visit to see my friend. The staff from cleaners, caterers, carers and management showed so much care, dedication and devotion. This home in this day and age where we have aa 'don't care attitude'.
Should be held up as a beacon of how it should be run correctly, a wonderful place. Many thanks.

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Review from Julie S (Daughter of Resident) published on 7 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very friendly and safe environment. Carers are very attentive to residents' needs and health issues. Lots of activities to entertain residents. Overall, a very pleasant home to visit. Leave with confidence that mom is getting the very best care.

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Review from S L (Daughter of Resident) published on 26 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom has been at Madeleine House since March. She has settled well. This is due to the excellent care she is receiving from all the lovely staff. Cups of tea and biscuits are plenty, which makes Mom very happy.
Only qualm we have is there could be a bit more entertainment.

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Review from Barry D (Son of Resident) published on 2 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall care and support have been excellent with good communication with updates from staff on a regular basis. Accommodation is always clean and support is provided on a regular basis. Food and facilities are good and regular activities are provided and residents are encouraged to join in.

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Review from K J (Daughter of Resident) published on 15 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am overall happy with the care my mother receives at Madeleine House, if I have any concerns or issues then I am able to speak to staff and manage to quickly address it in a timely fashion.
There is an ongoing matter of my mother's favourite mug going missing from time to time and I understand that
it may end up in someone else's room, but this mug means a lot to her as she enjoys drinking from it as it's a bigger size mug compared to the ones in the home. I would like it to be replaced now.

Reply from Keri Martin, Home Manager at Madeleine House

Thank you for taking the time to review Madeleine House, your feedback is gratefully received. I will ensure your kind comments are passed on to the team. As we have recently discussed, I will ensure your mum's mug is replaced and will monitor this going forward.


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Review from Shirley H (Wife of Resident) published on 4 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband spent almost a year at this care home and was very happy and was looked after very well. The staff and carers were very friendly and kind. Thanks to all who cared for him until he passed a few weeks ago.

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Review from Elaine B (Daughter of Resident) published on 13 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot rate this home enough. They go above and beyond. They genuinely care for the residents and it was definitely the best decision I made for my Mom sending her here. I don't have to worry that she's not being cared for or that she's not safe because they couldn't look after her any better. She
has lovely meals, her room and the whole of the home is spotless and all the care workers are amazing with her. They have lots of entertainment/things to do for them, the garden is kept immaculate too. It is lovely to see the residents sitting outside, enjoying themselves. Mom loves the home and that's the most important thing to me.

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Review from Martin G (Son of Resident) published on 10 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A lovely care home with helpful, kind and attentive staff. Couldn't have hoped for anything better.

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Review from S B (Niece of Resident) published on 4 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been very attentive to my uncle and are very helpful. The facilities are fantastic and everywhere is very clean. I can fully recommend Madeline House to any new resident.

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Review from Maureen B (Daughter of Resident) published on 28 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my mother every week and the staff are always very welcoming and friendly, they always come over and speak to me and keep me informed on any issues with my mother. My mother seems very happy and settled, she enjoys the food and the staff are always very good with her. Overall I would say it
is a lovely home with a very relaxed and friendly atmosphere.

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Review from Anne C (Daughter of Resident) published on 28 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They are very friendly with a good atmosphere. My Mom was welcomed and put at ease straight away. They look after all her medical issues and medication. They involve us with everything they do. The staff make us feel welcome. My Mom is very happy there and I am satisfied with the way she is looked after.

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Review from Liz M (Daughter of Resident) published on 27 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff do an amazing job and are very helpful with anything we need, very good communication and updates on how Dad is doing. Overall a happy and beautiful home with some lovely residents and staff very attentive to each and everyone in there, like a little family.

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Review from S P (Daughter of Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my dad has been here he has been looked after very well, he is always clean and tidy and eats well.

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Review from Marie J (Niece of Resident) published on 23 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My uncle was admitted to Madeleine House last year, and although, the time spent there was only about five months, he really enjoyed it. The staff were always willing to help out and my uncle was very well looked after. We received regular emails about events and photos of him taking part. I would recommend
Madeleine House to everyone looking for their loved one to live in.

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Review from Jill C (Daughter of Resident) published on 7 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mom spent the last three and a half years of her life at Madeleine house, and at all times she was treated with care and compassion.
There is a lot of love and laughter there and we were very thankful when we found it as Mom had previously been in another bigger home and struggled to make connections
because of her loss of language, but the staff at Madeleine House got to know Mom quickly and soon understood and provided for her needs.
There is always plenty for the residents to do and a safe sheltered garden where Mom enjoyed walking and sitting.
The staff are friendly and approachable and communication by phone and email was regular and prompt.
As a family, we were always welcomed and felt comfortable there.

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Current Review Score: 9.8 (9.827)

Overview of Review Score

The Review Score of 9.8 (9.827) out of 10 for Madeleine House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.827 for Madeleine House is calculated as follows: ( (167 Excellents x 5) + (27 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 197 Ratings = 4.827

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Madeleine House is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 03 Mar 2025

We currently have two vacancies for care at Madeleine House. Please contact us directly for further information.


Awards / Recognitions (2)

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Frequently Asked Questions about Madeleine House

What types of Care is Madeleine House registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Madeleine House provide?

Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Madeleine House have?

There are 41 Single Rooms.

What are the Facilities & Services at Madeleine House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Madeleine House to the centre of Birmingham?

3.9 mile(s) as the crow flies, distance by road may be significantly further.