Manor House

1 Amblecote Avenue, Kingstanding, Birmingham B44 9AL
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9.9 99 Reviews
  • Manor House, Birmingham
Rated 'Outstanding' in 3 categories by CQC, The Manor House Care Home offers an ideal environment for those who require care including those who live with the impact of dementia on lives.

The home is purpose-built with thirty-seven bedrooms all well designed to meet the needs of those who might have an issue with mobility.

The Care Quality Commission have rated the staff as offering a very caring service, which is responsive and attentive to all users and believes that the service extremely is well-led, in all other categories Manor House was rated 'Good'.

The versatile care team are talented and hardworking professionals, who respect the privacy and dignity of residents and support everyone to enjoy an active and interesting lifestyle. Located 30 minutes travel from the famous Bullring, transport links to the home are good.

'It’s what’s inside that counts' is true of all Gold Care Homes' and what people love about The Manor House. The Care team and the other support teams are the heart of the business. The Manor House has long-standing staff who are devoted to caring and creating a friendly, fun, home-like atmosphere for their residents. Gold Care Homes invest in their hardworking staff, empowering them to advance in their career and their ideas are heard in order to improve their working environment and their residents home.

Residents also benefit from:

-        Generous en-suite bedrooms
-      Large conservatory facing the garden
-      Garden and patio area
-      Open plan lounge, library and dining room
-      Stair lift and lift to all floors
-        Modern Bedroom Furniture
-        Single or Double sized rooms
-        TV and Telephone points

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Care Provided by Manor House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 37 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Sarah Harris (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (37)
    • Single Rooms with ensuite Wet Room (19)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 1997

Funding & Fees Guide for Manor House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,200
    • Self-Funded Residential Dementia Care £1,200 – £1,200
    • RESPITE Self-Funded Residential Care £1,200 – £1,200
    • RESPITE Self-Funded Residential Dementia Care £1,200 – £1,200

  • Respite Care Fees are subject to an assessment of an individuals needs.
  • (these prices are only a guideline, please contact Manor House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Anytime, except protected meal times, meal times are:
    13:00-14:00
    17:00-18:00
    Relatives welcomed to dine with residents during meal times.


  • Parking

  • 09 free parking space available


Manor House Reviews (99)

Total of 99, showing 1-20
9.9

Manor House has a Review Score of 9.9 (9.916) out of 10, based on 16 reviews in the last 2 years. Over all time Manor House has 99 reviews.

Overall Experience

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Review from Liz R (Daughter of Resident) published on 19 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Moving a loved one to a care home is probably the hardest decision to have to make, & even more so, finding the best place for them.
From our initial dealings with Manor House to now, four weeks after mum moved in, we have been very happy with how the move has gone. Mum is as settled as she can be,
given her dementia. The staff in the care home are absolutely wonderful. Every member of staff have shown such wonderful care for my mum, & have taken time to know her as an individual, which is so important. Management staff are visible, have good relationships with the residents, and the door to their office is always open. The activities organised for the residents are fun, plentiful and keep everyone engaged and involved. The activity coordinator is fun, enthusiastic and committed, and I can see the benefit that my mum gets from taking part. The food is great too. The staff have been so supportive of us as a family at the hardest time. We are very thankful we found Manor House for mum.

Reply from Sarah Harris, Home Manager at Manor House

Thank you so much for your kind words about our home and everyone in it! It means a great deal when our residents and their families share their views and experience, so thank you for taking the time. Warm regards, Home manager.


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Review from M D (Friend of Resident) published on 5 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot find any fault with the facilities or staff. The staff are always very friendly and pleasant. The residents always seem very happy and well cared for.

Reply from Sarah Harris, Home Manager at Manor House

Thank you for taking the time to share your views. Warm regards, Sarah


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Review from Sara S (Daughter of Resident) published on 18 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mom, who has vascular dementia and is prone to falls, has been at the Manor House Care Home for 8 weeks now and will be a permanent resident here, she has settled in well and considering these 8 weeks were over Christmas and included a planed hospital admission for cataract I am surprised at how
quickly this has happened. I put this down to the care staff and the accommodation who have taken their time to get to know my mom and what she likes. I was able to personalise her room with photos, memorabilia and small pieces of furniture from her flat so she felt safe and comfortable, I also believe this helps those with dementia as their health can fluctuate greatly if these are not in place. The safe also supports me with organising a new GP and accessing her health care needs from a different location as Mom came from outside of the Birmingham area. If you are looking for a friendly care home with lovely staff you will not be disappointed.

Reply from Sarah Harris, Home Manager at Manor House

Thank you for sharing your personal experience of our home. We're delighted that your mom has settled well and you are happy with the service we provide.


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Review from C I (Daughter of Resident) published on 16 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the last months, Mum has had a good experience so far at Manor House. I have seen a change in Mum's ability to move her arm up and down due to a great active team. Manor House team are very helpful and supportive towards Mum and family. Asked for an afternoon tea for Mum to catch up with her sister,
they had not seen each other for four years. Chef and team prepared a lovely afternoon tea. Keep up the good work Manor House team.

Reply from Sarah Harris, Home Manager at Manor House

Thank you for your review. We will pass on your kind words to all our staff, Sarah.


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Review from S H (Daughter of Resident) published on 5 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has settled in really well at Manor House. He is happy, feels safe, and put on weight. It has a warm and friendly feel and the rooms are spacious, modern, and clean. The staff are wonderful and treat all residents with respect and dignity. The entertainment coordinator is wonderful and works
really hard to make sure residents are engaged and happy. The management team are also fantastic and any concerns or requests are dealt with swiftly. I would have no hesitation in recommending this care home.

Reply from Sarah Harris, Home Manager at Manor House

Thank you for taking the time to share your views and for recommending our wonderful home. Warm wishes.


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Review from Julie C (Daughter of Resident) published on 31 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Manor House is absolutely amazing. From the moment I set foot in the home to view it for my Dad I felt it was the right place for him. Sadly he was only there for 5 weeks before he passed away unexpectedly but the care Dad received was excellent. I cannot praise the staff high enough - absolutely everybody
- nothing is too much trouble for them. Dad had a lovely large room overlooking the garden with an en-suite wet room. There was a sink and work surface where visitors could make hot drinks if they wished to. There was also a fridge in the room. The staff all work extremely hard and there's lots of different activities every day for the residents to join in. The meals are amazing, I have never seen so much food served all day every day. The residents are certainly never hungry and all the food is fresh and cooked on-site, with plenty of variation. Manor House is a really happy place, and it's been a pleasure visiting my Dad there. He loved it, as did I. Thank you for everything.

Reply from Sarah Harris, Home Manager at Manor House

Thank you so much for your wonderful feedback! We're thrilled to hear that both you and your dad felt at home here at Manor House.


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Review from Peter G (Son of Resident) published on 24 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom has settled in well at Manor House and seems content. The staff are very caring and helpful. Nothing seems too much trouble for them. There are plenty of activities for the residents to join in if they wish. I would recommend this care home to anyone.

Reply from Sarah Harris, Home Manager at Manor House

Thank you for these lovely words about our home. We are so pleased your mum has settled in well and seems content in our care. Warm wishes.


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Review from Nick R (Husband of Resident) published on 18 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely bright, clean and caring place. Staff put up with a lot from my wife, whose dementia could at times be challenging. They were all very supportive of her and me. Many thanks for their work.

Reply from Sarah Harris, Home Manager at Manor House

Thank you for this wonderful message. We are delighted to hear that you are happy with your wife's care and the facilities of our home. Best Wishes.


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Review from P S (Husband of Resident) published on 24 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was assigned a very nice room with en suite wet room. All the staff were very pleasant, attentive and professional. No matter what they were assigned to, they all took an interest in each of the residents. The food was very good with varied choices each day. There was plenty of things going
on to stimulate residents if they wanted to be involved. I would highly recommend Manor House to anyone.

Reply from Sarah Harris, Home Manager at Manor House

Thank you so much for your glowing review! We are delighted to hear that your wife is happy.


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Review from J N (Daughter of Resident) published on 16 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Manor House now for nearly 2 years and it's the best thing that happened to her. The staff are brilliant, so caring and all my mom does is smile, so I know she is happy here and looked after.

Reply from Sarah Harris, Home Manager at Manor House

Thank you for sharing your positive experience! We're happy your mother feels so happy and cared for at Manor House!


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Review from Susan H (Daughter of Resident) published on 15 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Manor House was my father’s happy home for around 22 months. In just three weeks of moving to Manor House, my Dad was making friends and enjoying his new surroundings. He started to put on some much-needed weight and got involved with daily activities and games. The wonderful family at Manor House gave
him his best birthday ever when he reached 101, and he thoroughly enjoyed the whole day celebrating.
My father passed away in November 2023 and right to the end he was so truly loved with care and kindness. Manor House is an outstanding nursing home and I’m so pleased that my Dad was surrounded with love in a wonderful safe caring environment.

Reply from Sarah, Home Manager at Manor House

Thank you so much for sharing this with us. It was our absolute pleasure to be stewards of your father's care and to be able to bring him joy during his time as part of the Manor House family.


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Review from Robin P (Son of Resident) published on 6 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent the last seven months of her life at Manor House when she could no longer live an independent life in her residential village. The time she spent at Manor House, though short, allowed her to relax and shed the anxiety she had been experiencing in previous months. She regained calm and
peace because of the expert and kind attention she received from all the staff and the friendliness of the residents who took her into their community with love and affection. The environment at Manor House is welcoming and warm due in no small part to the quiet efficiency and competence of the manager and administrator. Residents are cared for with great tenderness, respect, and gentle encouragement to share in the many activities Manor House puts on throughout the week to foster companionship among them. It is a happy place.

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Review from Jennifer S (Niece of Resident) published on 27 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with Manor House is one of total caring and dignity, with my dear uncle and the communication they constantly updated me with, in regards to his care, right up until the end.
They had many activities for residence to take part in and made you feel part of there wider family. I always
was made welcome on entering this beautiful home.

Reply from Chante Woodley, Marketing Coordinator at Manor House

Thank you for your feedback and for entrusting us with your uncle's care. It's heartwarming to know that you felt welcomed and part of our extended family during your visits. At Gold Care Homes, we strive to provide exceptional service to all our residents. Kind regards.


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Review from Paul F (Son-in-law of Resident) published on 8 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The family are very impressed with the standard of care and the facilities provided at Manor House.
We always feel welcome and comfortable on our regular visits.
Nothing is too much trouble for any of the team members and all of them are very accommodating.
We are always kept up to date with any
developments at the home and actively encouraged to be involved in the care plan for my mother-in-law.
Any concerns that are raised are dealt with efficiently and effectively without delay.
When we leave at the end of our visits we know our loved one is in very safe and above all caring hands.

Reply from Roksana Senanayake, Senior Customer Relations Manager at Manor House

Thank you for taking the time to write this review. It's great to know that you are happy with your loved one's care at Manor House and that the staff are caring and very accommodating. I will pass your kind words on to the care home manager and the team, as I'm sure they'll be pleased to read your review.
Best wishes.


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Review from G L (Friend of Resident) published on 7 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home and the equipment are well maintained. The belongings are secure there.
The staff are very friendly and there is always enough staff on duty who look after the residents.
The residents seemed to enjoy the activities that are organised for them.
My friend always looks happy.
Thank you Manor
House team.

Reply from Roksana Senanayake, Senior Customer Relations Manager West Midlands at Manor House

Thank you very much for your fantastic review of Manor House. It is our pleasure to care for your friend, and we are so glad you are very happy with the way we are looking after our residents. We are so delighted to have you both as part of our Manor House family. We shall ensure all the Manor House team sees your wonderful words of appreciation to them.


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Review from T C (Friend of Resident) published on 29 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my friend who moved to Manor House few months ago early this week. I have to say I was very impressed with Manor House, the staff and how clean the care home was. Everyone was so friendly and the care seemed to be outstanding like on the board outside. I was very happy to see my friend healthy
and glowing. She is very well looked after and loved. Thank you everyone at Manor House for helping my friend to live her last journey happily.

Reply from Roksana Senanayake, Senior Customer Relations Manager West Midlands at Manor House

We appreciate you taking the time to write such a wonderful review of our home. Your compliments about Manor House and how well your friend is settling here are much appreciated. It is wonderful to hear that we are succeeded in making this a home away from home for all of our residents. I will let the entire team know about your kind words.


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Review from T C (Son of Resident) published on 22 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nothing is too much trouble for any of the staff caring for my mother. The food provided is of a high standard and a choice is always available. Mom is always well-presented and uses the hairdresser facility on a weekly basis. The room is always clean and the constant interaction of the staff keeps
Mom alert.

Reply from Roksana Senanayake, Senior Customer Relations Manager at Manor House

Thank you for your lovely comments about our home and the team. We are pleased to hear your mother is happy at the home. The care and services we deliver as a team to our residents and families are extremely important to us.
Your feedback will be shared with the team.


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Review from H M (Daughter of Resident) published on 21 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always willing to help and regularly check on my mom. I am kept informed of her health and appetite. There are a variety of activities each day for mom to be involved in if she wishes.

Reply from Roksana Senanayake, Senior Customer Relations Manager at Manor House

Thank you for kindly taking the time to write a review. We pride ourselves in making a real difference in the lives of our residents and creating a great place to live and it is encouraging for our staff to receive such positive feedback. We will ensure that your comments are passed on to the whole team.


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Review from Riccardo G (Son of Resident) published on 17 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are always so polite and willing to help. They always try to get Mum involved in activities. Management is very good too.
They have all managed to make Mum feel at ease and comfortable.

Reply from Roksana Senanayake, Senior Customer Relations Manager at Manor House

Thank you for taking the time to leave us such a lovely review and for your positive comments about our home and recognition of the team at Manor House. The care and services we deliver as a team to our residents and families is extremely important to us. Your feedback will be shared with the team.


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Review from S S (Son of Resident) published on 17 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough about the level of care and compassion shown by everyone at Manor House.
My mother has lived at Manor House for nearly twelve months and I have been impressed at all aspects of the care since the very first day.
No matter who you speak to you always receive a warm welcome
and all the staff wear smiles.
Where queries/questions have been raised a full timely response is always received.

Reply from Roksana Senanayake, Senior Customer Relations Manager at Manor House

Thank you for taking the time to write your lovely review of Manor House. Our staff takes great care and respect when providing care for our residents and it's so lovely to read such lovely comments, which I shall be sure to share with them.


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Current Review Score: 9.9 (9.916)

Overview of Review Score

The Review Score of 9.9 (9.916) out of 10 for Manor House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.916 for Manor House is calculated as follows: ( (176 Excellents x 5) + (14 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 191 Ratings = 4.916

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Manor House is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Dec 2017

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 13 Mar 2025

We would love to show you how we can help you or a loved one, so for more information or if you would like to arrange a visit, speak to our friendly team today.


Awards / Recognitions (10)

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Meet the Team (1)

Sarah

Sarah Harris

Job Title: Care Home Manager

Joined: 2012

Sarah is the Home Manager for Manor House Residential Home in Birmingham; she has recently completed her QCF level 5 in Leadership and Management, and recently signed up to complete an online BSL course, closing the gap on communication so that she can provide a great service to all present and future residents.


Frequently Asked Questions about Manor House

What types of Care is Manor House registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Manor House provide?

Palliative Care & Own GP if required are other types of care provided.

How many Rooms does Manor House have?

There are 37 Single Rooms.

What are the Facilities & Services at Manor House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Manor House to the centre of Birmingham?

4.8 mile(s) as the crow flies, distance by road may be significantly further.