Manor House

1 Amblecote Avenue, Kingstanding, Birmingham B44 9AL
Submit a Review
9.9 99 Reviews
  • Manor House, Birmingham
Rated 'Outstanding' in 3 categories by CQC, The Manor House Care Home offers an ideal environment for those who require care including those who live with the impact of dementia on lives.

The home is purpose-built with thirty-seven bedrooms all well designed to meet the needs of those who might have an issue with mobility.

The Care Quality Commission have rated the staff as offering a very caring service, which is responsive and attentive to all users and believes that the service extremely is well-led, in all other categories Manor House was rated 'Good'.

The versatile care team are talented and hardworking professionals, who respect the privacy and dignity of residents and support everyone to enjoy an active and interesting lifestyle. Located 30 minutes travel from the famous Bullring, transport links to the home are good.

'It’s what’s inside that counts' is true of all Gold Care Homes' and what people love about The Manor House. The Care team and the other support teams are the heart of the business. The Manor House has long-standing staff who are devoted to caring and creating a friendly, fun, home-like atmosphere for their residents. Gold Care Homes invest in their hardworking staff, empowering them to advance in their career and their ideas are heard in order to improve their working environment and their residents home.

Residents also benefit from:

-        Generous en-suite bedrooms
-      Large conservatory facing the garden
-      Garden and patio area
-      Open plan lounge, library and dining room
-      Stair lift and lift to all floors
-        Modern Bedroom Furniture
-        Single or Double sized rooms
-        TV and Telephone points

Show Manor House on the Map

Care Provided by Manor House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 37 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Sarah Harris (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (37)
    • Single Rooms with ensuite Wet Room (19)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 1997

Funding & Fees Guide for Manor House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,200
    • Self-Funded Residential Dementia Care £1,200 – £1,200
    • RESPITE Self-Funded Residential Care £1,200 – £1,200
    • RESPITE Self-Funded Residential Dementia Care £1,200 – £1,200

  • Respite Care Fees are subject to an assessment of an individuals needs.
  • (these prices are only a guideline, please contact Manor House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Anytime, except protected meal times, meal times are:
    13:00-14:00
    17:00-18:00
    Relatives welcomed to dine with residents during meal times.


  • Parking

  • 09 free parking space available


Manor House Reviews (99)

Total of 99, showing 81-99
9.9

Manor House has a Review Score of 9.9 (9.916) out of 10, based on 16 reviews in the last 2 years. Over all time Manor House has 99 reviews.

Overall Experience

  • 82
  • 15
  • 2
  • 0
  • 0

Date Published

99
7
9
16
83

Review from Sarah N (Friend of Resident) published on 31 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Have been to Manor House on numerous occasions to see some of the residents who used to live in the same sheltered accommodation. They all seem very happy with the care there receiving at Manor House. They are enjoying the Summer menu and also enjoying the recent entertainment, they had Gaynor in last
week and have had a chippy supper this week.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Karina S (Great-Niece of Resident) published on 5 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt has recently been in hospital following a fall, then needing 24 hour care, Manor House was highly recommended by an ex member of staff who retired. We followed up the recommendation finding Manor house to be suitable for my aunts needs. We have found the settling in period a stress-free and
comforting experience. We look forward to my aunt enjoying many years here. Thank you to all the staff at Manor House.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael S (Son of Resident) published on 24 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't fault staff especially carers, nothing is too much trouble for them and they are always kind, helpful and caring. The only issue the family has is the one resident who has a problem with personal hygiene.This matter has been brought to the managers attention but unfortunately has not been resolved.
He advises us that they are unable to force the resident to wash, have a bath or change their clothes.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kim P (Granddaughter of Resident) published on 17 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found the home to be excellent in all respects. My nan is well cared for and happy living at The Manor House.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Constance T (Daughter-in-law of Resident) published on 17 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found The Manor House to be excellent in all respects. I know my mother-in-law is happy, safe and well cared for which gives me peace of mind.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Barry S (Son of Resident) published on 17 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Manor House for 5 and a half years and I have no complaints. The staff are excellent and always friendly. They are committed to ensuring my mothers welfare, and as she has recently deteriorated, they have respect and patience to help her. The facilities are excellent and my mother
has always enjoyed the food.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Beryl R (Sister of Resident) published on 13 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am quite pleased with the way my sister is cared for, she can be very awkward but the staff are caring and humour her very well. Whenever I visit I am made welcome and the premises are always clean and tidy. I am kept well informed of all situations.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lynn P (Daughter of Resident) published on 11 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as we entered the Manor House we were impressed. We had been looking for a home for our mother (who has vascular dementia) for some months and this home stood out. It is bright, clean and has a calming atmosphere. The residents appear happy and contented. The staff are very helpful and obviously
well liked by the residents. The management team couldn't have done more to help our mother settle in and they involved us at a time that was difficult for us.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R K (Resident) published on 20 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

General experience has been very positive. My mother, aged 98, has grown to accept and generally enjoy life at Manor House. Carers are respectful and committed staff, at times, appear under greater pressure now than 12 months ago but that could be due to illness (absenteeism) or even just a perception
that is not a true reflection. Staff are excellent overall and, importantly, do not speak to my mother (an intelligent woman) in a disrespectful way. My only main concern is the freedom that the owners possess to increase fees at will. Some 8% in 2015, some 5% this year, which will very soon render my mother's residence impossible to fund. This is my greatest concern.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sylvia D (Resident) published on 4 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very good here and they help me when I need help.
The manager always comes to see how I am.
The food is nice here.
I can participate in planning my care.
I am really happy here.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joyce H (Resident) published on 1 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a new resident and I am happy her. I have met some new friends. The staff are very nice and helpful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jackie R (Daughter of Resident) published on 21 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and helpful. Good food.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from judith r (Daughter of Resident) published on 15 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention given to my mother has been outstanding. The management and staff are excellent and really made my mother feel at home when she went into their care. They gave us all the help we needed in order to move my mother. It was nice to see my mother interacting with other residents,
but still having some independence and also an excellent level of care from the staff. I have no concerns whatsoever of my mother living at The Manor House. I congratulate the on an outstanding home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carol I (Daughter of Resident) published on 21 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot express enough how happy our family are with mum being resident here. I've been in enough of these establishments to recognise the significant difference this establishment provides: residents wearing their own clothes, not just sitting them in front of the TV, interaction between staff and
residents; there's always something going on whenever you drop by to visit - which you're able to anytime (other than mealtimes). Mum has made vast improvement in how she looks - she looks better and brighter, her skin is a lot better, the food is lovely and she's eating well and most importantly - she's happy. Even other relatives that have visited have said what a lovely place she's in and we're all content with that.


I'm currently living overseas and mum moved in about a month before I left. I cannot express enough how helpful the manager has being in helping me communicate with mum via email (and hopefully in the future, Skype). I can email the manager regularly and he prints and passes the messages on to mum and in turn he senst a reply to me with a photograph - this is the sort of service, care, consideration and peace of mind families want and although I miss mum desperately, I am completely comfortable with the care mum is receiving.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David E (Resident) published on 18 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find everything excellent for my own needs. The staff all work hard and are dedicated and committed to the residents. Christmas was excellent, much better than previous years, more families got involved too. I enjoy living at Manor House and I would highly recommend the home and staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Bernard S (Resident) published on 18 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have lived at the Manor House for over a year and a half and I am really happy here. The improvements of the home over the last few months have been great and we are all happy. We have new activities in the home and it's a happy place to live.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Barry S (Son of Resident) published on 18 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom seems content and the family are happy with the service provided.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paul K (Son of Resident) published on 11 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Along with my sisters I led the search for a suitable home for my Mom over a 2 month period in and around the B74 area. I was beginning to run out of hope after being bombarded with jargon, reasons why I could not find what I was looking for, told that I would have to pay fortunes on top of statutory
payments if I wanted to achieve any where near what I was looking for, on top of hope running out so was time as Mom was in a NHS bed in another home so I was under pressure from all sides. I went to see 20 plus homes of varying degrees but if I had gone to this one first then I would not have needed to go to another, so if this is the rough location you are looking for then go here first. Firstly it is a purpose built building rather than a converted [and usually extended] Victorian House. The staff are highly trained not just in looking after the residents, that's obvious, but also looking after Mom or Dads family who have been tasked with making them happy at a more than value for money price. I took the view that if they look after Mom like they looked after me then I wanted her to live there. Firstly someone came out to assess my Mom even though paperwork etc was not complete and treated Mom as if she was her own, then I met with the manager who explained everything I needed to know in plain language, kept me fully informed on where we were at all stages, kept the room open whilst I struggled to make a decision, then someone else got involved who handled the money side of things to tailor a package and then to top it off they all came together stating that they wanted Mom in there and would do all they could to make it happen ,and they did. If you are in the middle of the same search I know how difficult it is to understand the process, find somewhere that is often the last place Mom or Dad will sleep, and find somewhere that will make them happy. One month in I am thinking of reserving a room there for me for 20 years time, call me if you would like more detail.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rita W (Mother of Resident) published on 11 November 2015
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

l would like to thank the manager and all the staff at the Manor House for all their hard work and help last week with the transfer from one flat to another for my daughter. A member of staff painted all the lounge for her and did a wonderful job, also helped me and my brother to move all the furniture
downstairs, her move went well, thank you all again,
Also we now have a new manager at the Manor House and l must say that he listens to all your comments, changes are being made but you can see how the residents are enjoying there time at the Manor House it so relaxed when you walk in and nothing to much trouble and there's a lovely atmosphere.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.916)

Overview of Review Score

The Review Score of 9.9 (9.916) out of 10 for Manor House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.916 for Manor House is calculated as follows: ( (176 Excellents x 5) + (14 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 191 Ratings = 4.916

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Manor House is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Dec 2017

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 13 Mar 2025

We would love to show you how we can help you or a loved one, so for more information or if you would like to arrange a visit, speak to our friendly team today.


Awards / Recognitions (10)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Sarah

Sarah Harris

Job Title: Care Home Manager

Joined: 2012

Sarah is the Home Manager for Manor House Residential Home in Birmingham; she has recently completed her QCF level 5 in Leadership and Management, and recently signed up to complete an online BSL course, closing the gap on communication so that she can provide a great service to all present and future residents.