Tudor House has a Review Score of 8.8 (8.766) out of 10, based on 4 reviews in the last 2 years. Over all time Tudor House has 14 reviews.
Review from Margaret M (Niece of Resident) published on 29 August 2024
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Reply from Michelle Essex, Manager at Tudor House
It was a pleasure to have been part of your aunt's care and treatment. Her presence is missed by all the staff. She was loved by the team. Thank you for your kind words. Best Wishes, all the staff and management at Tudor House.
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Review from Rich P (Son of Resident) published on 11 July 2024
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Review from C J (Daughter of Resident) published on 13 May 2024
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Review from Neil C (Son of Resident) published on 26 May 2023
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Review from P B (Daughter of Resident) published on 23 October 2019
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Review from Catherine M (Daughter of Resident) published on 5 September 2019
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Reply from Michelle Essex, Manager at Tudor House
Thank you Catherine for your review. We are pleased that you are happy with the care your dad receives. Thanks again from all the staff at Tudor House.
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Review from C E (Daughter of Resident) published on 4 September 2019
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Reply from Tony Wilson, Manager at Tudor House
Thank you so much for taking the time to comment on the care service your mom receives. Feedback is very important to us as our aim is person-centred care. Ensuring family and friends are happy and welcomed is also a high priority of Tudor House. Thank you from all the Staff.
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Review from Kym W (Daughter of Resident) published on 28 August 2019
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Reply from Tony Wilson, Manager at Tudor House
Thank you for taking the time to complete a review. We are pleased we were able to meet your mom's care needs. It was a pleasure to be part of her life even though it was for a short time.
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Review from Tracey K (Daughter of Resident) published on 15 November 2018
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Review from L T (Niece of Resident) published on 25 July 2018
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Review from Ruth A (Daughter of Resident) published on 8 May 2018
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Review from David S (Son of Resident) published on 30 March 2018
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Review from Kathryn E (Daughter of Resident) published on 6 March 2018
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Reply from Michelle Essex, Care Home Manager at Tudor House
Thank you for taking the time to complete this review. We are pleased that you feel your mother is getting the care she rightly deserves.
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Review from Mike B (Son of Resident) published on 23 January 2018
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The Review Score of 8.8 (8.766) out of 10 for Tudor House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 4 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.2 out of 5 from 4 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.521 for Tudor House is calculated as follows: ( (26 Excellents x 5) + (21 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 48 Ratings = 4.521
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.245 Points relating to the number of positive Reviews for Tudor House is based on 4 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 23 registered maximum number of service users is 4.6. 4 Positive Reviews ÷ 4.6 = 0.87
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 24 Mar 2022
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Job Title: General Manager
Joined: 2003
I have 25 years of care experience and have been in Management for the past 17 years at Magna Care. As General Manager, it is my duty to oversee all of the homes in Magna Care Group and make sure the high standards are upheld. Having been a registered manager myself for 15 years, I have a broad understanding of the elderly and their individual needs. I’m passionate about working with the managers to ensure our residents have the best standard of care possible and daily quality of life.