West Heath House

54 Ivy House Road, West Heath, Birmingham B38 8JW
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1 Review
  • West Heath House, Birmingham
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Care Provided by West Heath House

  • Type of Service
    • Residential Home
  • Voluntary / Not for Profit Owned
  • For a maximum of 24 Service Users
  • Primary Care Categories
  • Physical Disability
  • Younger Adults
  • Care Offered
  • Head/Brain Injury
  • Other Care Provided
  • Independent Living Training
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Paul Higgins (Service Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (24)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
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West Heath House Reviews (1)

Over all time West Heath House has 1 review.

Overall Experience

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Date Published

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Review from J B (Partner of Resident) published on 4 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Our experience of West Heath House was almost entirely during lockdown/out in 2020 March to November. The opportunity for a loved one to be accepted as an ABI was very welcome. At times I was humbled by the care given by and the dedication of some staff. The clinical psychologist was the most professional
person I had met on this journey. However, I was very rarely there to witness West Heath House's daily operation. I see that BIRT refers to itself as a business-to-business outfit; it subcontracts to the NHS. I have the feeling that it rubber stamps NHS clinical decisions. 'Rehabilitation' amounted to the nationally minimum recommended therapy inputs per week. Surely they could dig deeper. I felt my loved one was written off too early, maybe ten weeks after admission. She seems to be progressing in her current placement, a specialist ABI unit, in a way that West Heath House could not countenance. The management I found to be very brittle, unpleasant to deal with. Team leaders showed occasional kindness. The care staff is good and kind.

Reply from Lucy Badnadge, Service Manager at West Heath House

Thank you for taking the time to share your thoughts on your experiences of your relative’s rehabilitation at West Heath House. We appreciate all feedback and review this thoroughly as a team to ensure we optimally care for the people we support and enhance their recovery journeys. We acknowledge that lockdown was a very difficult time for everyone but as a company we had to follow Government guidance around visiting to ensure the safety and well-being of the vulnerable people we support, however, we are sorry to hear that you had some negative experiences whilst your relative was in our care. Since your relative’s stay in our care, we have had significant changes. We have now being rated as good by CQC and receiving positive feedback. We would welcome the opportunity to talk to you further about your experience so as to learn how things could have been more positive for you and your relative – please call 01214590909 if you would be willing to meet with them to talk further.


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Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Frequently Asked Questions about West Heath House

What types of Care is West Heath House registered for?

Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does West Heath House provide?

Physiotherapy, Independent Living Training & Own GP if required are other types of care provided.

How many Rooms does West Heath House have?

There are 24 Single Rooms.

What are the Facilities & Services at West Heath House?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is West Heath House to the centre of Birmingham?

6.2 mile(s) as the crow flies, distance by road may be significantly further.