Austin Rose Care Home

90 Alvechurch Road, Northfield, Birmingham B31 3QW
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9.9 95 Reviews
  • Austin Rose Care Home, Birmingham
Austin Rose is a modern, purpose-built care home, providing a luxury, stress-free environment designed to support residents’ daily lives, and maximise their quality of life.

Set on Alvechurch Road, Austin Rose offers 80 individual beds and seeks to bring the latest in state-of-the-art care facilities to the Northfield area. Austin Rose offer care such as Residential, Nursing, Dementia and also End of Life Care.

Whilst Austin Rose is very proud to showcase the new facilities, the home believes that it’s people that make a happy home. The care, dedication and professionalism of the team drive what the home does and is ultimately what sets Austin Rose apart.

Care Provided by Austin Rose Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Mandisa Hunter (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (80)
    • Single Rooms with ensuite Wet Room (80)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2016

Funding & Fees Guide for Austin Rose Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,250
    • Self-Funded Residential Dementia Care from £1,333
    • Self-Funded Nursing Care from £1,333
    • RESPITE Self-Funded Residential Care from £1,333
    • RESPITE Self-Funded Residential Dementia Care from £1,433
    • RESPITE Self-Funded Nursing Care from £1,433
  • Nursing fees is the cost as quoted plus FNC Sundry items such as hairdressing and beauty therapies, chiropody, dentistry, private prescriptions, dry cleaning, toiletries, etc, are not included in our weekly fee Fees include all personal and nursing care, accommodation, food, drinks, snacks, laundry, bed linen & towels, in-house activities and utilities.


  • (these prices are only a guideline, please contact Austin Rose Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting
  • No restrictions on visiting times but the home ask that visitors be mindful of lunch and tea times so as residents can enjoy mealtimes without distraction.


  • Parking
  • Ample car parking spaces


Total of 95, showing 1-20
9.9

Austin Rose Care Home has a Review Score of 9.9 (9.875) out of 10, based on 33 reviews in the last 2 years. Over all time Austin Rose Care Home has 95 reviews.

Overall Experience

  • 75
  • 16
  • 3
  • 0
  • 1

Date Published

95
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Overall Experience  Overall Experience 5.0 out of 5

My mom was moved into Austin Rose when it became clear that after four years, we could no longer care for her at home. Having had previous good experience with Meadow Rose and knowing that Austin Rose has specialist dementia facilities, we decided Mom would be comfortable here. Right from our initial
meeting with the staff and then from Mom's move, it is clear we have made the right choice. She has settled well, is now far more active than she has been in months, and enjoying life again. Thank you to all at Austin Rose.

Reply from Mya Sharma, Customer Relations Executive at Austin Rose Care Home

Thank you for your lovely review. We are so pleased to have Mom here at Austin Rose and are able to improve her quality of life. We hope to continue this in the future


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Overall Experience  Overall Experience 5.0 out of 5

My mom has recently moved into Austin Rose. From day one the staff there have been so supportive and kind to Mom and us, her family. The care mom is receiving is amazing and nothing is too much trouble for the staff. The food is really good and mom's room is lovely and comfy and she has all of her things
from home in there. We cannot fault the home or the staff in any way and are so grateful to them.

Reply from Mya Sharma, Customer Relations Executive at Austin Rose Care Home

Thank you for your kind words. We are so pleased mom has settled in and can finally call Austin Rose, home.


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Overall Experience  Overall Experience 5.0 out of 5

My nan has recently moved into Austin Rose. I cannot rate this home highly enough, the staff are absolutely amazing from the nurses, to the cleaners, to the activities team and all the maintenance team. They have all made my nan and all the family welcome. She is joining in with activities that are
going on, to which there are so many on a daily basis. A special mention to the Relations manager, who is outstanding at what she does and has gone above and beyond for my nan and all the family. The home is beautifully presented and absolutely spotlessly clean. The food menu that is on display is a fantastic mixture of variety and we hear it tastes good as well! We can all sleep at night now knowing that Nan is not only safe but is having the time of her life!

Reply from Mya Sharma, Customer Relations Executive at Austin Rose Care Home

Thank you so much for your kind words, I will ensure I pass your lovely review onto all the staff at Austin Rose Nursing Home. We hope we can continue making your Nan happy and comfortable with us.


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Overall Experience  Overall Experience 5.0 out of 5

Mom arrived at Austin Rose on Friday 24 January 2025, to such a warm and friendly welcome, we particularly want to thank the relations manager and all the staff for making sure Mom settled in well, thank you all for keeping us informed and putting our minds at rest.

Reply from Mya Sharma, Customer Relations Executive at Austin Rose Care Home

Thank you for your kind words Maria, we hope to continue providing Mum with the best care possible!


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Overall Experience  Overall Experience 5.0 out of 5

Following an extended period in hospital, it became obvious that as a family we would not be able to manage the needs of my uncle following his discharge. With this in mind, we set about searching for an appropriate care facility for my uncle who as well as general old age issues suffers from Vascular
Dementia. Based upon several glowing recommendations, we shortlisted the Austin Rose Care Home as a new home for my uncle. From my initial contact with Austin Rose through to every point of interaction, I could not find any cause for concern. I had no doubts whatsoever that all of the staff at Austin Rose were committed to providing the very best home as well as experience for those in their care, including relatives of their patients. All of the colleagues at Austin Rose made our experience as excellent as it was, however, it was obvious that the care home's way of working was being driven by their organisation. Our contact was everything that anyone could wish for. Thank you.

Reply from Mya Sharma, Customer Relations Executive at Austin Rose Care Home

Hi Nitin, thank you so much for your kind words. It was such a pleasure to have met you and your family! I will also pass your kind words on to the staff at Austin Rose. We wish you and your family all the best!


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Overall Experience  Overall Experience 4.0 out of 5

Everyone has been very supportive and understanding after the loss of our mother. My brother is a current resident. The staff are very friendly and take time to get to know the residents by chatting with them. They always try to encourage residents to participate in activities and engage with others.

Reply from Mya Sharma, Customer Relations Executive at Austin Rose Care Home

Thank you for your kinds words Nishma, I will ensure this is passed onto our team!


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Overall Experience  Overall Experience 5.0 out of 5

My 95-year-old dad has been in Austin Rose Home since 2019, and it is due to their care and attention that he is able to remain a mentally fit, happy and alert resident. The care and nursing staff look after him and seem fond of him and he certainly is of them. He loves the musical entertainers that
come into the home and is looking forward to the full range of events on offer in the run-up to Christmas. I visit weekly but am confident that staff keep me informed of any events or changes of medications etc. So If I am away I can relax knowing I will be kept informed if necessary. The home is beautifully decorated and furnished and always looks sparkling and clean and always looks gorgeous when decorated for events. Looking forward to the Christmas Market next Saturday!

Reply from Mya Sharma, Customer Relations Executive at Austin Rose Care Home

Thank you so much for your kind words, it is always great to hear that both residents and relatives are happy and impressed with the home. We really hope you were able to enjoy the Christmas Fair, we look forward to seeing you at any future events we hold.


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Overall Experience  Overall Experience 5.0 out of 5

Excellent help and support from a very friendly team at this challenging transition for mum. The staff have been exceptionally kind, supportive and caring both before mum arrived and during her time settling in. The access to an on-site Nurse and local GP has been outstanding. All staff from reception,
care teams, cook and the handy man have been excellent.

Reply from Mya Sharma, Customer Relations Executive at Austin Rose Care Home

Thank you for your kind words. We are pleased to hear mum is enjoying her stay with us. We hope she continues to enjoy her stay at Austin Rose Care Home.


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Overall Experience  Overall Experience 5.0 out of 5

My sister moved into Austin Rose in March 2024, after being at another home for six months which was not suitable for her needs and she became very withdrawn and difficult. Since being at Austin Rose she has become much calmer and more settled. She is mostly bed-bound but the staff are trying to get
her accustomed to spending time in the lounge and mixing with other residents. The staff are friendly and supportive towards her and treat her with respect and understanding at all times.
Austin Rose reception area is welcoming and is always decorated for the appropriate season or celebration and is often used for residents and family entertainment.
I would recommend Austin Rose Care Home to anyone looking for excellent care for a loved one.

Reply from Mya Sharma, Customer Relations Executive at Austin Rose Care Home

Hi Keith, thank you for your lovely words, I will be sure to pass this on to all staff. I am so pleased to hear your sister has settled in well and enjoying her stay with us! We always try our best to provide the best for all residents and also give a big warm welcome to everyone who comes through our doors!


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Overall Experience  Overall Experience 5.0 out of 5

Mum moved to Austin Rose earlier this year. It's made a huge difference to her quality of life. She is very well cared for both medically and socially and this is visibly apparent.
Austin Rose has a nurse on each floor. This means that Mum has appropriate and timely care when required, which has dramatically
reduced drawn-out hospital admissions. The nursing staff monitor Mum's daily condition and liaise with any concerns.
Mum goes to activities and concerts and has made friends. She feels safe at Austin Rose. There are both seasonal and creative activities and residents are encouraged to attend and participate.
The kindness and consideration shown by both the nursing, caring and administrative staff is outstanding. Staff are polite, helpful and resident-focused. They are very supportive towards families. It's a huge relief to see Mum so well cared for.
The home is spotlessly clean, tidy and well-appointed. A visit is recommended.

Reply from Mya Sharma, Customer Relations Executive at Austin Rose Care Home

Thank you for your very kind review of Austin Rose and we are very pleased to hear that your mum's move has been a positive experience. All of our teams work hard to make Austin Rose a pleasant and caring environment and we are happy to hear that you feel confident that your mum is in our care. We will pass on your lovely review to our teams who will be pleased to hear this.


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Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Austin Rose originally for some respite care in September, to the present day. She has been so well cared for that she has decided to stay permanently. Her health has improved and she has put weight on, due to the good food and is much brighter. The excellent team at Austin Rose
have given her back her dignity. She is loving the daily activities, especially a trip to the nature centre yesterday. Myself and my family are extremely grateful to the whole team at Austin Rose as our lives have also improved and returned to some normality. Please keep up the good work. It is much appreciated.

Reply from Mya Sharma, Customer Relations Executive at Austin Rose Care Home

Thank you for your really kind words Rose, we are pleased to have Mum stay with us. I will pass your kind words on to the team.


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Overall Experience  Overall Experience 4.0 out of 5

My Mother had a terrible experience in hospital and wanted to give up. She needed 24-hour care. The change in her in the last 6 weeks of her life was remarkable. She was showered, had her hair done, and her nails painted, and opticians, and a chiropodist. Although she was in a wheelchair, joined in
and enjoyed some of the activities and had company. She had a lovely room she made her own. With her own personal bits. Lovely meals, she was treated with dignity and care second to none, even though we were made to feel so welcome. It was like leaving an extended family, we'll miss them.

Reply from Mya Sharma, Customer Relations Executive at Austin Rose Care Home

Thank you for your kind words. We are pleased to hear Mum enjoyed her last weeks at Austin Rose Care Home. We strive to ensure we give the best care to all our residents. We hope to see you again at one of our events.


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Overall Experience  Overall Experience 5.0 out of 5

I have never felt so reassured or happy since Dad was welcomed to Austin Rose last January.
Everyone is so kind and caring. They give Dad dignity care and respect. They will laugh along with him and I am always greeted with a warmth whenever I pop through the door.
Dad feels safe. He eats great food
and has the very best care you could ever wish for.
Thank you to all the team at Austin Rose. You are brilliant.

Reply from Pauline Vernon, Manager at Austin Rose Care Home

It's a great pleasure to care for your dad. Thank you for your kind words.


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Overall Experience  Overall Experience 5.0 out of 5

The staff at Austin Rose have been outstanding with their help and support to enable my mom to move into the home and although very short stay, they were absolutely golden when she passed.

Reply from belisa dushku, Customer relationship assistant at Austin Rose Care Home

Thank you so much for your kind words. We are grateful for your appreciation and are glad we could provide support and care for your mom during her time with us.


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Overall Experience  Overall Experience 5.0 out of 5

A huge thank you to everyone that looked after my dad in his short time at Austin Rose. He was treated with great dignity and respect. The support, care and compassion shown to us as a family was outstanding.
Myself, my brothers and our family were able to be with Dad 24/7 in his final days. Your staff
looked after us and it was much appreciated.
As my dad would say... "First class!"

Reply from Pauline Vernon, Manager at Austin Rose Care Home

Thank you for your kind words. Your dad was a pleasure to care for.


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Overall Experience  Overall Experience 5.0 out of 5

I would just like to say a big thank you to all the carers who looked after my dad. I have never witnessed such a lovely load of people who would do anything for you, didn't matter what time of day or night. They didn't just look after our dad they looked after us with food and drinks it was unbelievable.
To you people at the top need to recognise the little lady who I can't name, she is a legend. She keeps them all in check amazing lady.

Reply from Pauline Vernon, Manager at Austin Rose Care Home

Thank you so much for your kind words. It was a pleasure to care for your dad. You also are a lovely family.


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Overall Experience  Overall Experience 5.0 out of 5

As my late dad would say, first class everything you would want and need at a terrible time, the full team of carers and nurses were fantastic, not only to my dad but to me and my brother and sister. They all looked after us as well. I cannot rate the service they have provided to us highly enough.
We as a family are so grateful that Dad spent his last 10 days of his life in such a wonderful place as Austin Rose. Many many thanks to all the team.

Reply from Pauline Vernon, Manager at Austin Rose Care Home

Thank you for your kind words it was a pleasure to care for your dad and look after you all.


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Overall Experience  Overall Experience 4.0 out of 5

As a regular visitor (about once a week) I have found Austin Rose to be a very good facility. Staff are friendly and helpful and my friend who's staying there is well looked after. Food and room seem very good and he feels he is well looked after as well.
I enjoy my visits and speak to the staff and
have a good rapport with them.

Reply from Pauline Vernon, Manager at Austin Rose Care Home

Thank you for your kind words we are glad you enjoy your visits with your friend.


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Overall Experience  Overall Experience 5.0 out of 5

I would like to say what a lovely home Austin Rose Care Home is. Everywhere is beautifully decorated, spotless and feels calm and relaxed. All the staff were very polite and friendly. I stayed several hours and I came away knowing my sister-in-law was being cared for by lovely, caring people. Thank
you to everyone for the hard work you do for the residents and their families.

Reply from Pauline Vernon, Manager at Austin Rose Care Home

Thank you so much for your kind words, it means a lot.


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Overall Experience  Overall Experience 5.0 out of 5

The home arranged afternoon entertainment from a ukulele band. It was lovely to see the residents singing along, brings back memories.

Reply from Pauline Vernon, Manager at Austin Rose Care Home

Thank you for your kind words. So glad you enjoyed the event.


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Current Review Score: 9.9 (9.875)

Overview of Review Score

The Review Score of 9.9 (9.875) out of 10 for Austin Rose Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.875 for Austin Rose Care Home is calculated as follows: ( (341 Excellents x 5) + (38 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 384 Ratings = 4.875

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Austin Rose Care Home is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Apr 2023

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

5 Bed Vacancies

posted 18 Mar 2025

Please enquire directly regarding bed vacancy and to book a tour


Awards / Recognitions (2)

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Meet the Team (7)

Mya

Mya Sharma

Job Title: Customer Relations Executive

Joined: 2024

I have Level 3 qualifications in health and social care and also Business Administration. The past year I have been making my way up from being an Office Manager in a Nursing Home in my home town, Leamington Spa.


My passion is to ensure our loved ones get a loving and healthy home as they reach their elderly days and are no longer able to look after themselves in the way they used to. I am a strong believer that, we should give back to those who once gave to us.


Julie

Julie Shakeshatt

Job Title: Home Administrator

Joined: 2014

I have had the privilege of working with Macc Care for nine years, and it has been a remarkable journey thus far. My journey began at Meadow Rose, another esteemed residence within the Macc Care group. The inherent satisfaction that comes from assisting the elderly and offering them the vital support they require is truly immeasurable.


Austin Rose, the home I am currently based, is truly exceptional. It has a warm and inviting atmosphere, creating a sense of belonging and friendship. The provision of top-quality services, coupled with the unwavering dedication of the staff, sets it apart as an outstanding workplace. I am grateful for the opportunity to be part of this remarkable team.


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Marianne Handley

Job Title: Week day Receptionist

Joined: 2023

Marianne is very passionate about her work, she pulls out all the stops to make everyone’s Day run smoothly, Marianne has a very wide set of skills and loves to help, and get involved. You will always see Marianne in the reception with a smiling face waiting to greet you as you enter our Care Home.


Irene

Irene Carrera

Job Title: Clinical Lead

Joined: 2020

Irene began working at Austin Rose as a nurse and worked her way up to Clinical lead.


On Client Hills Suite. Nothing is too much trouble for Irene as she always goes above and beyond and ensures all residents within her care have their needs met.


Baljinder

Baljinder Shergill

Job Title: Care Supervisor

Joined: 2017

Bal has been an integral part of the Austin Rose team since our inception in 2017. Her unwavering commitment and fervour for her responsibilities within the Macc Care Group have truly set her apart.
Bal is the employer of the year for 2023 as she is a kind, loving and hardworking person.


Aimee dee

Aimee dee Weldon

Job Title: Activities Co-ordinator

Joined: 2019

I have been working at Austin Rose for five years now, and it has been a wonderful journey thus far. We typically engage in two activities per day, which may include playing Bingo, hosting singers, crafting, organizing cinema nights, and celebrating national holidays. Austin Rose has provided me with all the necessary equipment and decorations to successfully conduct these activities. What I enjoy the most is seeing the smiles on the residents' faces while participating in these activities and witnessing their enthusiasm to engage.


Shaunna

Shaunna McConnell

Job Title: Head of Housekeeping

Joined: 2020

Shaunna likes nothing more than to see the home sparklingly clean and maintain the exceptional facilities to the highest standard alongside her team of housekeepers.


Whilst going about her work, she always finds time to stop and spend with our wonderful residents and show them that fabulous smile.


Frequently Asked Questions about Austin Rose Care Home

What types of Care is Austin Rose Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Austin Rose Care Home provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Austin Rose Care Home have?

There are 80 Single Rooms.

What are the Facilities & Services at Austin Rose Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Austin Rose Care Home to the centre of Birmingham?

6.3 mile(s) as the crow flies, distance by road may be significantly further.