Nursing fees is the cost as quoted plus FNC Sundry items such as hairdressing and beauty therapies, chiropody, dentistry, private prescriptions, dry cleaning, toiletries, etc, are not included in our weekly fee Fees include all personal and nursing care, accommodation, food, drinks, snacks, laundry, bed linen & towels, in-house activities and utilities.
No restrictions on visiting times but the home ask that visitors be mindful of lunch and tea times so as residents can enjoy mealtimes without distraction.
Ample car parking spaces
Austin Rose Care Home has a Review Score of 9.9 (9.875) out of 10, based on 33 reviews in the last 2 years. Over all time Austin Rose Care Home has 95 reviews.
Review from M S (Son of Resident) published on 21 February 2025
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Reply from Mya Sharma, Customer Relations Executive at Austin Rose Care Home
Thank you for your lovely review. We are so pleased to have Mom here at Austin Rose and are able to improve her quality of life. We hope to continue this in the future
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Review from Teresa D (Daughter of Resident) published on 19 February 2025
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Reply from Mya Sharma, Customer Relations Executive at Austin Rose Care Home
Thank you for your kind words. We are so pleased mom has settled in and can finally call Austin Rose, home.
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Review from Christina H (Granddaughter of Resident) published on 18 February 2025
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Reply from Mya Sharma, Customer Relations Executive at Austin Rose Care Home
Thank you so much for your kind words, I will ensure I pass your lovely review onto all the staff at Austin Rose Nursing Home. We hope we can continue making your Nan happy and comfortable with us.
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Review from Maria B (Daughter of Resident) published on 18 February 2025
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Reply from Mya Sharma, Customer Relations Executive at Austin Rose Care Home
Thank you for your kind words Maria, we hope to continue providing Mum with the best care possible!
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Review from Nitin B (Nephew of Resident) published on 17 January 2025
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Reply from Mya Sharma, Customer Relations Executive at Austin Rose Care Home
Hi Nitin, thank you so much for your kind words. It was such a pleasure to have met you and your family! I will also pass your kind words on to the staff at Austin Rose. We wish you and your family all the best!
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Review from N P (Sister of Resident) published on 10 January 2025
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Reply from Mya Sharma, Customer Relations Executive at Austin Rose Care Home
Thank you for your kinds words Nishma, I will ensure this is passed onto our team!
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Review from Barbara B (Daughter of Resident) published on 12 December 2024
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Reply from Mya Sharma, Customer Relations Executive at Austin Rose Care Home
Thank you so much for your kind words, it is always great to hear that both residents and relatives are happy and impressed with the home. We really hope you were able to enjoy the Christmas Fair, we look forward to seeing you at any future events we hold.
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Review from Rob C (Son of Resident) published on 5 December 2024
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Reply from Mya Sharma, Customer Relations Executive at Austin Rose Care Home
Thank you for your kind words. We are pleased to hear mum is enjoying her stay with us. We hope she continues to enjoy her stay at Austin Rose Care Home.
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Review from Keith K (Brother of Resident) published on 2 December 2024
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Reply from Mya Sharma, Customer Relations Executive at Austin Rose Care Home
Hi Keith, thank you for your lovely words, I will be sure to pass this on to all staff. I am so pleased to hear your sister has settled in well and enjoying her stay with us! We always try our best to provide the best for all residents and also give a big warm welcome to everyone who comes through our doors!
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Review from Jasmine G (Daughter of Resident) published on 6 November 2024
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Reply from Mya Sharma, Customer Relations Executive at Austin Rose Care Home
Thank you for your very kind review of Austin Rose and we are very pleased to hear that your mum's move has been a positive experience. All of our teams work hard to make Austin Rose a pleasant and caring environment and we are happy to hear that you feel confident that your mum is in our care. We will pass on your lovely review to our teams who will be pleased to hear this.
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Review from R S (Daughter of Resident) published on 25 October 2024
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Reply from Mya Sharma, Customer Relations Executive at Austin Rose Care Home
Thank you for your really kind words Rose, we are pleased to have Mum stay with us. I will pass your kind words on to the team.
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Review from S R (Daughter of Resident) published on 24 September 2024
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Reply from Mya Sharma, Customer Relations Executive at Austin Rose Care Home
Thank you for your kind words. We are pleased to hear Mum enjoyed her last weeks at Austin Rose Care Home. We strive to ensure we give the best care to all our residents. We hope to see you again at one of our events.
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Review from Phillip O (Son of Resident) published on 22 July 2024
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Reply from Pauline Vernon, Manager at Austin Rose Care Home
It's a great pleasure to care for your dad. Thank you for your kind words.
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Review from Sheila F (Daughter of Resident) published on 15 July 2024
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Reply from belisa dushku, Customer relationship assistant at Austin Rose Care Home
Thank you so much for your kind words. We are grateful for your appreciation and are glad we could provide support and care for your mom during her time with us.
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Review from Karen H (Daughter of Resident) published on 4 June 2024
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Reply from Pauline Vernon, Manager at Austin Rose Care Home
Thank you for your kind words. Your dad was a pleasure to care for.
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Review from Alan J (Son of Resident) published on 13 May 2024
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Reply from Pauline Vernon, Manager at Austin Rose Care Home
Thank you so much for your kind words. It was a pleasure to care for your dad. You also are a lovely family.
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Review from Steven J (Son of Resident) published on 13 May 2024
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Reply from Pauline Vernon, Manager at Austin Rose Care Home
Thank you for your kind words it was a pleasure to care for your dad and look after you all.
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Review from N S (Friend of Resident) published on 15 April 2024
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Reply from Pauline Vernon, Manager at Austin Rose Care Home
Thank you for your kind words we are glad you enjoy your visits with your friend.
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Review from Susan S (Sister-in-law of Resident) published on 20 March 2024
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Reply from Pauline Vernon, Manager at Austin Rose Care Home
Thank you so much for your kind words, it means a lot.
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Review from C S (Son of Resident) published on 13 March 2024
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Reply from Pauline Vernon, Manager at Austin Rose Care Home
Thank you for your kind words. So glad you enjoyed the event.
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The Review Score of 9.9 (9.875) out of 10 for Austin Rose Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 33 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.875 for Austin Rose Care Home is calculated as follows: ( (341 Excellents x 5) + (38 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 384 Ratings = 4.875
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Austin Rose Care Home is based on 33 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 33 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 4 Apr 2023
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 18 Mar 2025
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Job Title: Customer Relations Executive
Joined: 2024
I have Level 3 qualifications in health and social care and also Business Administration. The past year I have been making my way up from being an Office Manager in a Nursing Home in my home town, Leamington Spa.
My passion is to ensure our loved ones get a loving and healthy home as they reach their elderly days and are no longer able to look after themselves in the way they used to. I am a strong believer that, we should give back to those who once gave to us.
Job Title: Home Administrator
Joined: 2014
I have had the privilege of working with Macc Care for nine years, and it has been a remarkable journey thus far. My journey began at Meadow Rose, another esteemed residence within the Macc Care group. The inherent satisfaction that comes from assisting the elderly and offering them the vital support they require is truly immeasurable.
Austin Rose, the home I am currently based, is truly exceptional. It has a warm and inviting atmosphere, creating a sense of belonging and friendship. The provision of top-quality services, coupled with the unwavering dedication of the staff, sets it apart as an outstanding workplace. I am grateful for the opportunity to be part of this remarkable team.
Job Title: Week day Receptionist
Joined: 2023
Marianne is very passionate about her work, she pulls out all the stops to make everyone’s Day run smoothly, Marianne has a very wide set of skills and loves to help, and get involved. You will always see Marianne in the reception with a smiling face waiting to greet you as you enter our Care Home.
Job Title: Clinical Lead
Joined: 2020
Irene began working at Austin Rose as a nurse and worked her way up to Clinical lead.
On Client Hills Suite. Nothing is too much trouble for Irene as she always goes above and beyond and ensures all residents within her care have their needs met.
Job Title: Care Supervisor
Joined: 2017
Bal has been an integral part of the Austin Rose team since our inception in 2017. Her unwavering commitment and fervour for her responsibilities within the Macc Care Group have truly set her apart.
Bal is the employer of the year for 2023 as she is a kind, loving and hardworking person.
Job Title: Activities Co-ordinator
Joined: 2019
I have been working at Austin Rose for five years now, and it has been a wonderful journey thus far. We typically engage in two activities per day, which may include playing Bingo, hosting singers, crafting, organizing cinema nights, and celebrating national holidays. Austin Rose has provided me with all the necessary equipment and decorations to successfully conduct these activities. What I enjoy the most is seeing the smiles on the residents' faces while participating in these activities and witnessing their enthusiasm to engage.
Job Title: Head of Housekeeping
Joined: 2020
Shaunna likes nothing more than to see the home sparklingly clean and maintain the exceptional facilities to the highest standard alongside her team of housekeepers.
Whilst going about her work, she always finds time to stop and spend with our wonderful residents and show them that fabulous smile.