Austin Rose Care Home

90 Alvechurch Road, Northfield, Birmingham B31 3QW
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9.9 97 Reviews
  • Austin Rose Care Home, Birmingham
Austin Rose is a modern, purpose-built care home, providing a luxury, stress-free environment designed to support residents’ daily lives, and maximise their quality of life.

Set on Alvechurch Road, Austin Rose offers 80 individual beds and seeks to bring the latest in state-of-the-art care facilities to the Northfield area. Austin Rose offer care such as Residential, Nursing, Dementia and also End of Life Care.

Whilst Austin Rose is very proud to showcase the new facilities, the home believes that it’s people that make a happy home. The care, dedication and professionalism of the team drive what the home does and is ultimately what sets Austin Rose apart.

Show Austin Rose Care Home on the Map

Care Provided by Austin Rose Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Mandisa Hunter (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (80)
    • Single Rooms with ensuite Wet Room (80)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2016

Funding & Fees Guide for Austin Rose Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,250
    • Self-Funded Residential Dementia Care from £1,333
    • Self-Funded Nursing Care from £1,333
    • RESPITE Self-Funded Residential Care from £1,333
    • RESPITE Self-Funded Residential Dementia Care from £1,433
    • RESPITE Self-Funded Nursing Care from £1,433

  • Nursing fees is the cost as quoted plus FNC Sundry items such as hairdressing and beauty therapies, chiropody, dentistry, private prescriptions, dry cleaning, toiletries, etc, are not included in our weekly fee Fees include all personal and nursing care, accommodation, food, drinks, snacks, laundry, bed linen & towels, in-house activities and utilities.
  • (these prices are only a guideline, please contact Austin Rose Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restrictions on visiting times but the home ask that visitors be mindful of lunch and tea times so as residents can enjoy mealtimes without distraction.


  • Parking

  • Ample car parking spaces


Austin Rose Care Home Reviews (97)

Total of 97, showing 21-40
9.9

Austin Rose Care Home has a Review Score of 9.9 (9.862) out of 10, based on 35 reviews in the last 2 years. Over all time Austin Rose Care Home has 97 reviews.

Overall Experience

  • 76
  • 17
  • 3
  • 0
  • 1

Date Published

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Review from Susan S (Sister-in-law of Resident) published on 20 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say what a lovely home Austin Rose Care Home is. Everywhere is beautifully decorated, spotless and feels calm and relaxed. All the staff were very polite and friendly. I stayed several hours and I came away knowing my sister-in-law was being cared for by lovely, caring people. Thank
you to everyone for the hard work you do for the residents and their families.

Reply from Pauline Vernon, Manager at Austin Rose Care Home

Thank you so much for your kind words, it means a lot.


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Review from C S (Son of Resident) published on 13 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home arranged afternoon entertainment from a ukulele band. It was lovely to see the residents singing along, brings back memories.

Reply from Pauline Vernon, Manager at Austin Rose Care Home

Thank you for your kind words. So glad you enjoyed the event.


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Review from Paul S (Son of Resident) published on 12 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved into Austin Rose Care Home in March 2023. He moved from a care home to be closer to us.
What a great move. Dad loves it here. He loves every member of staff and they love him. Everything is 1st class.
Dad fell and broke his hip last October and after spending 3 weeks in hospital he
returned to Austin Rose a shadow of his former self, however, everyone has actively encouraged him in his recovery. He is now nearly back to full health. All thanks to the amazing staff.
We have regular family meetings where we can iron out any issues but in all honesty, there is never anything to cause any concern at all.
If you are looking for a wonderful place for your loved ones to live then look no further. Austin Rose is the place for you.
We always leave with a warm feeling knowing how well every member of staff cares for my dad.
Thank you.

Reply from Pauline Vernon, Manager at Austin Rose Care Home

Thank you for your kind words. Your dad is a pleasure to care for.


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Review from Lyn B (Daughter of Resident) published on 12 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't fault this care home from the minute we went to view it prior to Dad moving in. We were impressed with the decor, cleanliness and facilities. The staff were friendly and the receptionist who showed us around was very informative. Unfortunately, Dad was only a resident for a few days before
he sadly passed away. The care and compassion he received were second to none. If anyone is looking for a care home for a loved one we would definitely recommend Austin Rose.

Reply from Pauline Vernon, Manager at Austin Rose Care Home

Thank you for your kind words at this sad time. We are so sorry for the sad loss of your dad. Take care of each other.


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Review from Joanne H (Power of Attorney of Resident) published on 29 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt for whom I am also Power Of Attorney has been at Austin Rose since October 2023. She has received exceptional care from the moment she arrived. The staff are all so attentive, right down to the manager and reception/office staff who are all welcoming and chatty at all times. Nothing is too much
trouble and we are actively encouraged to let the staff know any changes, wants/dislikes that we want or need for our aunt so they can implement them to make her more happy and more comfortable.
Highly recommend it if you are looking for the best care for your loved ones.

Reply from Pauline Vernon, Manager at Austin Rose Care Home

Thank you so much for your kind words it is so nice to know you are happy.


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Review from Marie C (Niece of Resident) published on 15 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has been a permanent resident on the dementia floor since June 29. He has been treated with exceptional care, support and dignity from all the staff. He really enjoys the activities that are held weekly.
As I do not live locally, it is such peace of mind to know that he is very well looked
after and safe.
Austin Rose is a nursing home I would highly recommend.

Reply from Pauline Vernon, Manager at Austin Rose Care Home

Thank you for your kind words.
Your Uncle is a pleasure to care for.


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Review from Paula D (Daughter of Resident) published on 13 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to Austin Rose on 29/9/23. During this time, my mother has received excellent care. The staff at Austin Rose are very approachable and extremely friendly and have such a professional way about them. Unfortunately, my mother passed away on 31/10/23, but she was treated with such dignity.
Thank you.

Reply from Pauline Vernon, Manager at Austin Rose Care Home

Thank you for your kind words. It was a pleasure to care for your mother.


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Review from Sylvia D (Daughter of Resident) published on 8 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom is a resident at Austin Rose Care Home, she is very happy and loves all the staff from the carers to entertainers, nurses and everyone else.
We had an occasion last week when her elderly brother, sister-in-law and niece came to visit and they very kindly put out some refreshments and snacks
for us all so just want to say a big thank you.

Reply from Steven Kazembe, Manager at Austin Rose Care Home

Thank you for your kind words. I am so glad you had a lovely day. Your mom is a pleasure to care for.


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Review from Sue W (Friend of Resident) published on 2 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my neighbour most weeks and he is well cared for, tells me the food is very good. Staff are very friendly and polite. Rooms are clean and communal areas are regularly decorated.

Reply from Steven Kazembe, Manager at Austin Rose Care Home

Thank you for your kind words, I am glad that you and your neighbour are happy.


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Review from C S (Granddaughter of Resident) published on 19 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother is currently in Austin Care Home. All staff are amazing and looking after her very well. All staff are very chatty and tend to my grandmother's needs.
Knowing she is being looked after so well in a very lovely home is just what she needs to get better. The activities provided are A*,
from pony visits to singers.
Nothing is too much trouble.

Reply from Pauline Vernon, Manager at Austin Rose Care Home

Thank you so much, you grandmother is a pleasure to care for.


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Review from J C (Daughter of Resident) published on 13 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came into your care on the 29/9/23. The nursing care that she has been having is fabulous. The care which my mother receives is excellent, so caring and patient. My mother is 85 years old, and unfortunately, my mother cannot live alone, as recently been diagnosed with brain cancer (this is
terminal).

Reply from Pauline Vernon, Manager at Austin Rose Care Home

Thank you so much for your lovely words; it means a lot to the team.
Your Mother is a lovely lady and a joy to care for.


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Review from R W (Daughter of Resident) published on 14 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom moved into Austin Rose Care Home 3 months ago and I can not praise the home highly enough. From the moment Mom got there everyone has just been amazing.
Smiles and warmth greet you from the moment you step in. The decor and environment is beautiful, light and airy.


As a family, we were

so worried and anxious about moving Mom to a nursing home but I have to say from day one mom has been treated with dignity and respect. Every member of the team has shown mom compassion, understanding and genuine care. I cannot fault them.

Mom's needs are complex and they have dealt with all her needs with professionalism and skill. Every change I have been informed and consulted on. It is such a relief knowing Mom is in amazing hands.


The whole team work so, so hard. I am so grateful to every one of them. Their smiles, warmth and care make all the difference and we couldn't wish for a better place for mom to be. She is happy and content and that make us as a family so happy.


Reply from Lorraine Shannon, Customer Relationship Manager at Austin Rose Care Home

Thank you for taking the time to leave a review and such an amazing and positive one! We are delighted to hear that your experience at Austin Rose has been 5* and this has given you reassurance your mum is in safe hands.


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Review from P G (Friend of Resident) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited Austin Rose on a small number of occasions to see friends. Earlier visits have been upstairs but today and last week, I have been visiting a friend on the ground floor. The ground floor atmosphere seems more relaxed and quiet - a lovely background for those who are not well. The rooms
are beautiful and spacious and the staff seem very attentive and helpful.

Reply from Lorraine Shannon, Customer Relationship Manager at Austin Rose Care Home

Thank you for taking the time to leave a review. It is lovely to read that your visits are positive and your great feedback about the atmosphere and rooms. Thank you!


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Review from Marian G (Wife of Resident) published on 17 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my husband first arrived at Austin Rose Care Home on 6 March 2023 I was so impressed that I wrote a glowing review about the wonderful facilities and staff at this care home.
Sadly on 25 June this year, my husband sadly passed away. In the 15 weeks that he was at Austin Rose he was treated with
great dignity and so much love from everyone that he came into contact with. The nursing staff were wonderful to me, keeping me informed about all aspects of his care, his medication - nothing was too much trouble.
In his last days, all the staff not only cared for him, but were a wonderful support to me and my son and daughter, happy to put their arms around us to give us comfort. They were just like an extended family! I cannot praise them highly enough! If you are thinking about selecting Austin Rose for your loved one - don’t hesitate for a moment. They are all superheroes!

Reply from Steven Kazembe, Manager at Austin Rose Care Home

Thank you so much for your kind words. It was a real pleasure to care for your husband. We are holding you all in our thoughts.


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Review from C A (Mother of Resident) published on 25 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident for nearly two years. She is settled and feels very well in this care home. She always eats the food there and the service is great. She loves to get her hair done.

Reply from Gregory Zhuwao, Manager at Austin Rose Care Home

Thank you very much for taking the time sharing your experience. Very much appreciated.


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Review from Andrew G (Resident) published on 16 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I lived here for nearly a year the time I have been here I have felt good and included I have visitors when ever I can. The food is nice I enjoy the activities especially when we have our concerts. With help I was able to arrange a suprise afternoon tea for my mother for her birthday in the sunny lounge.

Reply from Gregory Zhuwao, Manager at Austin Rose Care Home

Thank you very much for taking your time to write a review on behalf of your mother.


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Review from N J (Mother of Resident) published on 15 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in this care home for 4 years now got a nice room and gets good care. She is happy to be there the staff treat her nice, the rooms are kept nice and clean. She is offered activities to do if she wishes to take part.

Reply from Gregory Zhuwao, Manager at Austin Rose Care Home

Thank you very much for taking the time to share your personal experience.


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Review from Maureen E (Sister of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my brother was born in Birmingham, he moved to live in Bromsgrove when he married, so when his medical condition and behaviour problems became difficult for his sisters to deal with we had to look for a care home. At the time no home in the Birmingham area would accept him so we chose a home
in Barnt Green. It was dreadful! and I cannot believe that he now has a place at Austin Rose. This care home is wonderful and after going to the concert yesterday, excellent.

Reply from Gregory Zhuwao, Manager at Austin Rose Care Home

Thank you very much for taking the time to share your experience. We very much appreciate it.


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Review from Carla G (Daughter of Resident) published on 24 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom was cared for from December to February and we could not have been happier. All of the staff are so friendly and kind, nothing is too much trouble. Always smiley faces and light conversation with every interaction, from the tea round to dinner, to personal care. They all go out of their way to
make you feel welcome and comfortable. My mum was bed bound for most of her stay, but she was never left out of any activity she wanted to be a part of, if possible they would make it happen, even providing a special wedding anniversary lunch so they could be together. Thank you for looking after my mom so well, and for myself and the family.

Reply from Gregory Zhuwao, Manager at Austin Rose Care Home

Thank you very much for taking the time to review.


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Review from C C (Daughter of Resident) published on 16 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been made to feel very welcome since arriving very poorly from hospital. With constant care and monitoring Mum is now much more stable.

Reply from Gregory Zhuwao, Manager at Austin Rose Care Home

Thank you very much for taking time to leave a review.


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Current Review Score: 9.9 (9.862)

Overview of Review Score

The Review Score of 9.9 (9.862) out of 10 for Austin Rose Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.862 for Austin Rose Care Home is calculated as follows: ( (356 Excellents x 5) + (46 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 407 Ratings = 4.862

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Austin Rose Care Home is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 35 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Apr 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

5 Bed Vacancies

posted 10 hours ago

Please enquire directly regarding bed vacancy and to book a tour


Awards / Recognitions (2)

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Meet the Team (7)

Mya

Mya Sharma

Job Title: Customer Relations Executive

Joined: 2024

I have Level 3 qualifications in health and social care and also Business Administration. The past year I have been making my way up from being an Office Manager in a Nursing Home in my home town, Leamington Spa.


My passion is to ensure our loved ones get a loving and healthy home as they reach their elderly days and are no longer able to look after themselves in the way they used to. I am a strong believer that, we should give back to those who once gave to us.


Julie

Julie Shakeshatt

Job Title: Home Administrator

Joined: 2014

I have had the privilege of working with Macc Care for nine years, and it has been a remarkable journey thus far. My journey began at Meadow Rose, another esteemed residence within the Macc Care group. The inherent satisfaction that comes from assisting the elderly and offering them the vital support they require is truly immeasurable.


Austin Rose, the home I am currently based, is truly exceptional. It has a warm and inviting atmosphere, creating a sense of belonging and friendship. The provision of top-quality services, coupled with the unwavering dedication of the staff, sets it apart as an outstanding workplace. I am grateful for the opportunity to be part of this remarkable team.


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Marianne Handley

Job Title: Week day Receptionist

Joined: 2023

Marianne is very passionate about her work, she pulls out all the stops to make everyone’s Day run smoothly, Marianne has a very wide set of skills and loves to help, and get involved. You will always see Marianne in the reception with a smiling face waiting to greet you as you enter our Care Home.


Irene

Irene Carrera

Job Title: Clinical Lead

Joined: 2020

Irene began working at Austin Rose as a nurse and worked her way up to Clinical lead.


On Client Hills Suite. Nothing is too much trouble for Irene as she always goes above and beyond and ensures all residents within her care have their needs met.


Baljinder

Baljinder Shergill

Job Title: Care Supervisor

Joined: 2017

Bal has been an integral part of the Austin Rose team since our inception in 2017. Her unwavering commitment and fervour for her responsibilities within the Macc Care Group have truly set her apart.
Bal is the employer of the year for 2023 as she is a kind, loving and hardworking person.


Aimee dee

Aimee dee Weldon

Job Title: Activities Co-ordinator

Joined: 2019

I have been working at Austin Rose for five years now, and it has been a wonderful journey thus far. We typically engage in two activities per day, which may include playing Bingo, hosting singers, crafting, organizing cinema nights, and celebrating national holidays. Austin Rose has provided me with all the necessary equipment and decorations to successfully conduct these activities. What I enjoy the most is seeing the smiles on the residents' faces while participating in these activities and witnessing their enthusiasm to engage.


Shaunna

Shaunna McConnell

Job Title: Head of Housekeeping

Joined: 2020

Shaunna likes nothing more than to see the home sparklingly clean and maintain the exceptional facilities to the highest standard alongside her team of housekeepers.


Whilst going about her work, she always finds time to stop and spend with our wonderful residents and show them that fabulous smile.