Review from Sheila F (Daughter of Resident) published on 15 July 2024
Submitted via Postal Card • Report

Overall Experience

The staff at Austin Rose have been outstanding with their help and support to enable my mom to move into the home and although very short stay, they were absolutely golden when she passed.

Reply from belisa dushku, Customer relationship assistant at Austin Rose Care Home

Thank you so much for your kind words. We are grateful for your appreciation and are glad we could provide support and care for your mom during her time with us.

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Review from Karen H (Daughter of Resident) published on 4 June 2024
Submitted via Postal Card • Report

Overall Experience

A huge thank you to everyone that looked after my dad in his short time at Austin Rose. He was treated with great dignity and respect. The support, care and compassion shown to us as a family was outstanding.
Myself, my brothers and our family were able to be with Dad 24/7 in his final days. Your staff

looked after us and it was much appreciated.
As my dad would say... "First class!"

Reply from Pauline Vernon, Manager at Austin Rose Care Home

Thank you for your kind words. Your dad was a pleasure to care for.

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Review from Alan J (Son of Resident) published on 13 May 2024
Submitted via Postal Card • Report

Overall Experience

I would just like to say a big thank you to all the carers who looked after my dad. I have never witnessed such a lovely load of people who would do anything for you, didn't matter what time of day or night. They didn't just look after our dad they looked after us with food and drinks it was unbelievable.

To you people at the top need to recognise the little lady who I can't name, she is a legend. She keeps them all in check amazing lady.

Reply from Pauline Vernon, Manager at Austin Rose Care Home

Thank you so much for your kind words. It was a pleasure to care for your dad. You also are a lovely family.

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Review from Steven J (Son of Resident) published on 13 May 2024
Submitted via Postal Card • Report

Overall Experience

As my late dad would say, first class everything you would want and need at a terrible time, the full team of carers and nurses were fantastic, not only to my dad but to me and my brother and sister. They all looked after us as well. I cannot rate the service they have provided to us highly enough.

We as a family are so grateful that Dad spent his last 10 days of his life in such a wonderful place as Austin Rose. Many many thanks to all the team.

Reply from Pauline Vernon, Manager at Austin Rose Care Home

Thank you for your kind words it was a pleasure to care for your dad and look after you all.

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Review from N S (Friend of Resident) published on 15 April 2024
Submitted via Postal Card • Report

Overall Experience

As a regular visitor (about once a week) I have found Austin Rose to be a very good facility. Staff are friendly and helpful and my friend who's staying there is well looked after. Food and room seem very good and he feels he is well looked after as well.
I enjoy my visits and speak to the staff and

have a good rapport with them.

Reply from Pauline Vernon, Manager at Austin Rose Care Home

Thank you for your kind words we are glad you enjoy your visits with your friend.

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Review from Susan S (Sister-in-law of Resident) published on 20 March 2024
Submitted via Postal Card • Report

Overall Experience

I would like to say what a lovely home Austin Rose Care Home is. Everywhere is beautifully decorated, spotless and feels calm and relaxed. All the staff were very polite and friendly. I stayed several hours and I came away knowing my sister-in-law was being cared for by lovely, caring people. Thank

you to everyone for the hard work you do for the residents and their families.

Reply from Pauline Vernon, Manager at Austin Rose Care Home

Thank you so much for your kind words, it means a lot.

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Review from C S (Son of Resident) published on 13 March 2024
Submitted via Postal Card • Report

Overall Experience

The home arranged afternoon entertainment from a ukulele band. It was lovely to see the residents singing along, brings back memories.

Reply from Pauline Vernon, Manager at Austin Rose Care Home

Thank you for your kind words. So glad you enjoyed the event.

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Review from Paul S (Son of Resident) published on 12 February 2024
Submitted via Website • Report

Overall Experience

My dad moved into Austin Rose Care Home in March 2023. He moved from a care home to be closer to us.
What a great move. Dad loves it here. He loves every member of staff and they love him. Everything is 1st class.
Dad fell and broke his hip last October and after spending 3 weeks in hospital he

returned to Austin Rose a shadow of his former self, however, everyone has actively encouraged him in his recovery. He is now nearly back to full health. All thanks to the amazing staff.
We have regular family meetings where we can iron out any issues but in all honesty, there is never anything to cause any concern at all.
If you are looking for a wonderful place for your loved ones to live then look no further. Austin Rose is the place for you.
We always leave with a warm feeling knowing how well every member of staff cares for my dad.
Thank you.

Reply from Pauline Vernon, Manager at Austin Rose Care Home

Thank you for your kind words. Your dad is a pleasure to care for.

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Review from Lyn B (Daughter of Resident) published on 12 February 2024
Submitted via Postal Card • Report

Overall Experience

I couldn't fault this care home from the minute we went to view it prior to Dad moving in. We were impressed with the decor, cleanliness and facilities. The staff were friendly and the receptionist who showed us around was very informative. Unfortunately, Dad was only a resident for a few days before

he sadly passed away. The care and compassion he received were second to none. If anyone is looking for a care home for a loved one we would definitely recommend Austin Rose.

Reply from Pauline Vernon, Manager at Austin Rose Care Home

Thank you for your kind words at this sad time. We are so sorry for the sad loss of your dad. Take care of each other.

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Review from Joanne H (Power of Attorney of Resident) published on 29 January 2024
Submitted via Website • Report

Overall Experience

My aunt for whom I am also Power Of Attorney has been at Austin Rose since October 2023. She has received exceptional care from the moment she arrived. The staff are all so attentive, right down to the manager and reception/office staff who are all welcoming and chatty at all times. Nothing is too much

trouble and we are actively encouraged to let the staff know any changes, wants/dislikes that we want or need for our aunt so they can implement them to make her more happy and more comfortable.
Highly recommend it if you are looking for the best care for your loved ones.

Reply from Pauline Vernon, Manager at Austin Rose Care Home

Thank you so much for your kind words it is so nice to know you are happy.

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Review from Marie C (Niece of Resident) published on 15 November 2023
Submitted via Postal Card • Report

Overall Experience

My uncle has been a permanent resident on the dementia floor since June 29. He has been treated with exceptional care, support and dignity from all the staff. He really enjoys the activities that are held weekly.
As I do not live locally, it is such peace of mind to know that he is very well looked

after and safe.
Austin Rose is a nursing home I would highly recommend.

Reply from Pauline Vernon, Manager at Austin Rose Care Home

Thank you for your kind words.
Your Uncle is a pleasure to care for.

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Review from Paula D (Daughter of Resident) published on 13 November 2023
Submitted via Postal Card • Report

Overall Experience

My mother came to Austin Rose on 29/9/23. During this time, my mother has received excellent care. The staff at Austin Rose are very approachable and extremely friendly and have such a professional way about them. Unfortunately, my mother passed away on 31/10/23, but she was treated with such dignity.

Thank you.

Reply from Pauline Vernon, Manager at Austin Rose Care Home

Thank you for your kind words. It was a pleasure to care for your mother.

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Review from Sylvia D (Daughter of Resident) published on 8 November 2023
Submitted via Website • Report

Overall Experience

My mom is a resident at Austin Rose Care Home, she is very happy and loves all the staff from the carers to entertainers, nurses and everyone else.
We had an occasion last week when her elderly brother, sister-in-law and niece came to visit and they very kindly put out some refreshments and snacks

for us all so just want to say a big thank you.

Reply from Steven Kazembe, Manager at Austin Rose Care Home

Thank you for your kind words. I am so glad you had a lovely day. Your mom is a pleasure to care for.

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Review from Sue W (Friend of Resident) published on 2 November 2023
Submitted via Postal Card • Report

Overall Experience

I visit my neighbour most weeks and he is well cared for, tells me the food is very good. Staff are very friendly and polite. Rooms are clean and communal areas are regularly decorated.

Reply from Steven Kazembe, Manager at Austin Rose Care Home

Thank you for your kind words, I am glad that you and your neighbour are happy.

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Review from C S (Granddaughter of Resident) published on 19 October 2023
Submitted via Postal Card • Report

Overall Experience

My grandmother is currently in Austin Care Home. All staff are amazing and looking after her very well. All staff are very chatty and tend to my grandmother's needs.
Knowing she is being looked after so well in a very lovely home is just what she needs to get better. The activities provided are A*,

from pony visits to singers.
Nothing is too much trouble.

Reply from Pauline Vernon, Manager at Austin Rose Care Home

Thank you so much, you grandmother is a pleasure to care for.

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Review from J C (Daughter of Resident) published on 13 October 2023
Submitted via Postal Card • Report

Overall Experience

My mother came into your care on the 29/9/23. The nursing care that she has been having is fabulous. The care which my mother receives is excellent, so caring and patient. My mother is 85 years old, and unfortunately, my mother cannot live alone, as recently been diagnosed with brain cancer (this is

terminal).

Reply from Pauline Vernon, Manager at Austin Rose Care Home

Thank you so much for your lovely words; it means a lot to the team.
Your Mother is a lovely lady and a joy to care for.

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Review from R W (Daughter of Resident) published on 14 September 2023
Submitted via Website • Report

Overall Experience

My mom moved into Austin Rose Care Home 3 months ago and I can not praise the home highly enough. From the moment Mom got there everyone has just been amazing.
Smiles and warmth greet you from the moment you step in. The decor and environment is beautiful, light and airy.

As a family, we were

so worried and anxious about moving Mom to a nursing home but I have to say from day one mom has been treated with dignity and respect. Every member of the team has shown mom compassion, understanding and genuine care. I cannot fault them.

Mom's needs are complex and they have dealt with all her needs with professionalism and skill. Every change I have been informed and consulted on. It is such a relief knowing Mom is in amazing hands.

The whole team work so, so hard. I am so grateful to every one of them. Their smiles, warmth and care make all the difference and we couldn't wish for a better place for mom to be. She is happy and content and that make us as a family so happy.

Reply from Lorraine Shannon, Customer Relationship Manager at Austin Rose Care Home

Thank you for taking the time to leave a review and such an amazing and positive one! We are delighted to hear that your experience at Austin Rose has been 5* and this has given you reassurance your mum is in safe hands.

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Review from P G (Friend of Resident) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience

I have visited Austin Rose on a small number of occasions to see friends. Earlier visits have been upstairs but today and last week, I have been visiting a friend on the ground floor. The ground floor atmosphere seems more relaxed and quiet - a lovely background for those who are not well. The rooms

are beautiful and spacious and the staff seem very attentive and helpful.

Reply from Lorraine Shannon, Customer Relationship Manager at Austin Rose Care Home

Thank you for taking the time to leave a review. It is lovely to read that your visits are positive and your great feedback about the atmosphere and rooms. Thank you!

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Review from Marian G (Wife of Resident) published on 17 July 2023
Submitted via Website • Report

Overall Experience

When my husband first arrived at Austin Rose Care Home on 6 March 2023 I was so impressed that I wrote a glowing review about the wonderful facilities and staff at this care home.
Sadly on 25 June this year, my husband sadly passed away. In the 15 weeks that he was at Austin Rose he was treated with

great dignity and so much love from everyone that he came into contact with. The nursing staff were wonderful to me, keeping me informed about all aspects of his care, his medication - nothing was too much trouble.
In his last days, all the staff not only cared for him, but were a wonderful support to me and my son and daughter, happy to put their arms around us to give us comfort. They were just like an extended family! I cannot praise them highly enough! If you are thinking about selecting Austin Rose for your loved one - don’t hesitate for a moment. They are all superheroes!

Reply from Steven Kazembe, Manager at Austin Rose Care Home

Thank you so much for your kind words. It was a real pleasure to care for your husband. We are holding you all in our thoughts.

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Review from C A (Mother of Resident) published on 25 April 2023
Submitted via Website • Report

Overall Experience

My mum has been a resident for nearly two years. She is settled and feels very well in this care home. She always eats the food there and the service is great. She loves to get her hair done.

Reply from Gregory Zhuwao, Manager at Austin Rose Care Home

Thank you very much for taking the time sharing your experience. Very much appreciated.

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