Austin Rose Care Home

90 Alvechurch Road, Northfield, Birmingham B31 3QW
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9.9 97 Reviews
  • Austin Rose Care Home, Birmingham
Austin Rose is a modern, purpose-built care home, providing a luxury, stress-free environment designed to support residents’ daily lives, and maximise their quality of life.

Set on Alvechurch Road, Austin Rose offers 80 individual beds and seeks to bring the latest in state-of-the-art care facilities to the Northfield area. Austin Rose offer care such as Residential, Nursing, Dementia and also End of Life Care.

Whilst Austin Rose is very proud to showcase the new facilities, the home believes that it’s people that make a happy home. The care, dedication and professionalism of the team drive what the home does and is ultimately what sets Austin Rose apart.

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Care Provided by Austin Rose Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Mandisa Hunter (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (80)
    • Single Rooms with ensuite Wet Room (80)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2016

Funding & Fees Guide for Austin Rose Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,250
    • Self-Funded Residential Dementia Care from £1,333
    • Self-Funded Nursing Care from £1,333
    • RESPITE Self-Funded Residential Care from £1,333
    • RESPITE Self-Funded Residential Dementia Care from £1,433
    • RESPITE Self-Funded Nursing Care from £1,433

  • Nursing fees is the cost as quoted plus FNC Sundry items such as hairdressing and beauty therapies, chiropody, dentistry, private prescriptions, dry cleaning, toiletries, etc, are not included in our weekly fee Fees include all personal and nursing care, accommodation, food, drinks, snacks, laundry, bed linen & towels, in-house activities and utilities.
  • (these prices are only a guideline, please contact Austin Rose Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restrictions on visiting times but the home ask that visitors be mindful of lunch and tea times so as residents can enjoy mealtimes without distraction.


  • Parking

  • Ample car parking spaces


Austin Rose Care Home Reviews (97)

Total of 97, showing 41-60
9.9

Austin Rose Care Home has a Review Score of 9.9 (9.862) out of 10, based on 35 reviews in the last 2 years. Over all time Austin Rose Care Home has 97 reviews.

Overall Experience

  • 76
  • 17
  • 3
  • 0
  • 1

Date Published

97
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20
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Review from Jen B (Daughter of Resident) published on 16 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My review does not relate to Feb 23 but is an ongoing review and observations since my mum arrived here Nov 22. Every single one of you has worked so hard to make what has been a terrible tragedy in our life, so much better. Your positivity, can-do approach, warmth and welcome is just spot on. You take
pride in your surroundings and always have smiles on your faces. I recognise that this must be really hard at times, with the challenging work you are faced with. But you need to know what impact this has, not just on the residents but also the wider community and families. We chose Austin Rose for a reason; you should all be so proud. There are suggestions we have made, but communication is excellent and everything we could possibly want or ask for is not deemed a problem. I feel you work with us and listen well. We are the voice of my mum and I'm so glad that we are heard. We are treated as individuals and not part of the system, which is incredibly stuck at times. Thank you.

Reply from Gregory Zhuwao, Manager at Austin Rose Care Home

Thank you very much for your heartfelt review. It means a lot to us.


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Review from Michael J (Son of Resident) published on 9 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel that mom is looked after with great care and dignity. The staff are welcoming and friendly. I am always kept well-informed regarding mom's well-being. Mom is kept well entertained with the activities arranged. The live entertainment is fabulous. I feel that the selection of meals could be more
varied and tailored towards the requests of the residents and family members for their loved ones. I do see a lot of waste as not always suitable for some residents.

Reply from Gregory Zhuwao, Manager at Austin Rose Care Home

Thank you very much for taking your time to write a review. Your comments mean a lot to us. We are currently reviewing our dining room experience.


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Review from A M (Daughter of Resident) published on 2 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home, very clean, lovely staff. My mother is well looked after, she's clean, well fed, and always got different clothes on each day.

Reply from Lorraine Shannon, Customer Relationship Manager at Austin Rose Care Home

Thank you for taking the time to leave a review. We are delighted that your mother is well looked after by our dedicated team and your 5-star rating.


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Review from A E (Daughter of Resident) published on 31 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment that my Dad arrived, he has been treated with kindness, care and compassion by all members of staff. He arrived in a very distressed and agitated state following an extended stay in hospital. Very quickly, he was put at ease and got to know familiar faces who have gone above and beyond
to ensure that they know and understand Dad, inside out. Dad regularly talks about how wonderful the staff are, how happy he is and he now feels at peace. The rooms are incredibly comfortable, quiet, clean and tidy, as are the communal areas. I have nothing but praise for Austin Rose and hope that my Dad is able to have his wish granted of spending his final weeks and days in a place that he feels safe.

Reply from Gregory Zhuwao, Manager at Austin Rose Care Home

Thank you very much for taking the time to share your experience.


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Review from C M (Daughter of Resident) published on 24 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On my father's admission, I was greeted by all staff in a polite and friendly manner. I am so far very impressed by the care my father is receiving. Staff respond to his requests really quickly and when he uses his call bell, staff attend immediately. They take care of all my dad's personal needs and
nothing seems too much trouble. The surroundings and rooms are all beautifully presented. My dad is very precious to me and I am happy to go home after my visit knowing he is looked after. Thank you Austin Rose!

Reply from Gregory Zhuwao, Manager at Austin Rose Care Home

Thank you very much for taking the time to write a review. This means a lot to the staff.


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Review from T H (Next of Kin) published on 19 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing, wonderful home staff from reception to management. All went the extra mile to ensure the final months of life were met with dignity, care and compassion. I have had dealings with other care homes in the past, and this one is head and shoulders above any I have come across. I would highly recommend.

Reply from Gregory Zhuwao, Manager at Austin Rose Care Home

Thank you very much for taking the time to share your experience.


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Review from Debbie B (Daughter of Resident) published on 17 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was looked after at Austin Rose Care Home for nearly 10 weeks in an EAB. The Clinical Lead and her team did the most amazing job of caring for her during this time. It was the first time that Mum had managed to stay out of hospital for more than 2-3 weeks in the past year. This achievement was
due to the first-class care that was given to my Mum and also due to the fact that Austin Rose was prepared to take on full responsibility for her (when other settings would have 'passed the buck' and sent her straight to A&E). My mum became increasingly difficult to manage over this period of time, but the staff always rose to the challenge, were friendly and supportive towards her, met all of her needs and were excellent at communicating with me. I would have been more than happy for mum to have stayed here as a permanent resident, but in the end her care needs were too great. I cannot thank the Clinical Lead and her team, and the Manager of the Home enough.

Reply from Gregory Zhuwao, Manager at Austin Rose Care Home

Thank you very much for your review. We are glad that you had a good experience.


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Review from Sharon L (Relative of Resident) published on 5 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative was very poorly and upset after moving through several hospitals when she arrived at Austin Rose Care Home. Everyone was so kind and helpful that she has gradually settled and she is so much better than she was, all thanks to their care and support. I am so grateful that she is being so
well looked after.

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Review from Joanne V (Daughter of Resident) published on 5 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to thank the staff for the wonderful care you gave to my mother in her final days. Although she was only in your home for a few days I felt the staff were always attentive and in her final hours, they gave me and my family the comfort and space to watch her pass away with dignity.
I would strongly recommend Austin Rose to anyone who is looking for a care home.

Reply from Gregory Zhuwao, Manager at Austin Rose Care Home

Thank you very much for taking the time to write a review.


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Review from Philip E (Nephew of Resident) published on 5 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Austin Rose looked after my uncle in the final three months of his life. The care was excellent. He was treated with care and respect, the staff were engaged. He was well fed when he could eat. He was always clean and in clean clothes. I can only thank Austin Rose staff for their excellent care.

Reply from Gregory Zhuwao, Manager at Austin Rose Care Home

Thank you very much Philip for your honest review.


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Review from A K (Husband of Resident) published on 25 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Austin Rose Care Home is set in an idyllic location within the conurbation of the City of Birmingham, having easy access for ambulances, taxis for wheelchairs, GP services, chiropody, and other health professionals services. The home itself provides a comfortable environment for residents and visitors.
It is run with a good management team ensuring residents' care needs are diverse and delivered to a good quality level. Care plans are reviewed in consultations with relatives where appropriate. Staff undergo ongoing training. For safety and security, the home is protected by CCTV cameras.

Reply from Gregory Zhuwao, Manager at Austin Rose Care Home

Thank you very much for taking the time to share your experience.


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Review from M O (Power of Attorney of Resident) published on 5 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The person for whom I am attorney is extremely strong-willed and can be very challenging. The staff at Austin Rose have showed nothing but kindness compassion and professionalism in the way they have cared for my friend over the last two years and I have no hesitation in recommending Austin Rose to
anyone considering care for a loved one.

Reply from Gregory Zhuwao, Manager at Austin Rose Care Home

Thank you very much for taking the time to write this review.


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Review from Marie A (Daughter of Resident) published on 31 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mom only stayed there for three days and by the third, she was at end of life. They did not read the care plan that the hospital had put in place for her which they admitted to. My mom drank the smallest amount of fluids in the three days instead of the amount the hospital stated in the care plan.
They knew mom was prone to UTI's and had had many. They did not check on my mom every half hour as they said they did with every resident. I know this because on the day they called 999 my mom's sat's and blood pressure was extremely low. Her stats on the second day was 73% and they did not send her back to the hospital (red flag). My mom was bed-bound and had dementia. She was in good health until she arrived there. They did not document notes for her so we never found out what happened on that fateful Sunday afternoon. Had a meeting with them and no answers to our findings.  Reported to CQC. After mom died we had a meeting and the manager couldn't be bothered to attend.

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Review from Graham C (Son of Resident) published on 19 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is well-appointed. Finished to a high standard. The staff and management are very friendly, professional and kind. They look after my mum.

Reply from Gregory Zhuwao, Manager at Austin Rose Care Home

Thank you very much, Graham, for your feedback. We really appreciate you taking the time to do this.


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Review from J M (Resident) published on 24 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Marvellously friendly and helpful staff. Generally, a very happy stay only let down by the main meals - the chef seemed to be emptying the whole spice rack into the food and the meat was usually dried out and difficult to swallow. That, however, is my sole criticism.

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Review from I C (Son of Resident) published on 24 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly staff to visitors. Extremely kind and professional care for my mother. She died with dignity and wonderful care.

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Review from Michael B (Son of Resident) published on 2 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

How is it possible that there are currently 20 residents have tested positive for Covid 19. Why are staff still not wearing masks in their day to day roles? Why are you allowing staff who have not been vaccinated to attend to the needs of residents?

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Review from K B (Son of Resident) published on 9 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very kind, caring and professional. The home always appears clean and tidy and always smells fresh. We can't fault the standard of care towards mum, she always appears well cared for and we would recommend Austin Rose to any family.

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Review from A R (Daughter-in-law of Resident) published on 21 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our Mother was a resident in the Austin Rose for the last 10 weeks of her life. She was cared for with kindness and respect by the staff of nurses and carers and in the last few days, she and the family were shown great consideration and sensitivity.

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Review from Graham M (Son of Resident) published on 19 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been here for just under 18 months, and we were uncertain about moving her to a care home but had no choice. We really feel we chose one of the best. Our main concern was that she would be well looked after by the staff, and that is certainly the case, all the staff we have encountered
have been caring and thoughtful. Although mum would prefer to be in her own home, she knows she can't, and this is a very good alternative. COVID restrictions have been difficult, but the staff have done really well to keep the residents entertained and have kept in touch with us. Not sure mum is keen on the food, but she eats it.

Reply from Gregory Zhuwao, Manager at Austin Rose Care Home

On behalf of Austin Rose staff, I would like to thank you for taking the time to write this review. Very much appreciated.


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Current Review Score: 9.9 (9.862)

Overview of Review Score

The Review Score of 9.9 (9.862) out of 10 for Austin Rose Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.862 for Austin Rose Care Home is calculated as follows: ( (356 Excellents x 5) + (46 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 407 Ratings = 4.862

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Austin Rose Care Home is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 35 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Apr 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

5 Bed Vacancies

posted 10 hours ago

Please enquire directly regarding bed vacancy and to book a tour


Awards / Recognitions (2)

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Meet the Team (7)

Mya

Mya Sharma

Job Title: Customer Relations Executive

Joined: 2024

I have Level 3 qualifications in health and social care and also Business Administration. The past year I have been making my way up from being an Office Manager in a Nursing Home in my home town, Leamington Spa.


My passion is to ensure our loved ones get a loving and healthy home as they reach their elderly days and are no longer able to look after themselves in the way they used to. I am a strong believer that, we should give back to those who once gave to us.


Julie

Julie Shakeshatt

Job Title: Home Administrator

Joined: 2014

I have had the privilege of working with Macc Care for nine years, and it has been a remarkable journey thus far. My journey began at Meadow Rose, another esteemed residence within the Macc Care group. The inherent satisfaction that comes from assisting the elderly and offering them the vital support they require is truly immeasurable.


Austin Rose, the home I am currently based, is truly exceptional. It has a warm and inviting atmosphere, creating a sense of belonging and friendship. The provision of top-quality services, coupled with the unwavering dedication of the staff, sets it apart as an outstanding workplace. I am grateful for the opportunity to be part of this remarkable team.


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Marianne Handley

Job Title: Week day Receptionist

Joined: 2023

Marianne is very passionate about her work, she pulls out all the stops to make everyone’s Day run smoothly, Marianne has a very wide set of skills and loves to help, and get involved. You will always see Marianne in the reception with a smiling face waiting to greet you as you enter our Care Home.


Irene

Irene Carrera

Job Title: Clinical Lead

Joined: 2020

Irene began working at Austin Rose as a nurse and worked her way up to Clinical lead.


On Client Hills Suite. Nothing is too much trouble for Irene as she always goes above and beyond and ensures all residents within her care have their needs met.


Baljinder

Baljinder Shergill

Job Title: Care Supervisor

Joined: 2017

Bal has been an integral part of the Austin Rose team since our inception in 2017. Her unwavering commitment and fervour for her responsibilities within the Macc Care Group have truly set her apart.
Bal is the employer of the year for 2023 as she is a kind, loving and hardworking person.


Aimee dee

Aimee dee Weldon

Job Title: Activities Co-ordinator

Joined: 2019

I have been working at Austin Rose for five years now, and it has been a wonderful journey thus far. We typically engage in two activities per day, which may include playing Bingo, hosting singers, crafting, organizing cinema nights, and celebrating national holidays. Austin Rose has provided me with all the necessary equipment and decorations to successfully conduct these activities. What I enjoy the most is seeing the smiles on the residents' faces while participating in these activities and witnessing their enthusiasm to engage.


Shaunna

Shaunna McConnell

Job Title: Head of Housekeeping

Joined: 2020

Shaunna likes nothing more than to see the home sparklingly clean and maintain the exceptional facilities to the highest standard alongside her team of housekeepers.


Whilst going about her work, she always finds time to stop and spend with our wonderful residents and show them that fabulous smile.