Austin Rose Care Home

90 Alvechurch Road, Northfield, Birmingham B31 3QW

9.9 97 Reviews

Funding & Fees Guide for Austin Rose Care Home

Funding Types Accepted

Self funding (Private)

Local Authority with Top-Up

Local Authority

NHS Continuing Healthcare (CHC) Funding

Weekly Charges per Person

Self-Funded Residential Care from £1,250
Self-Funded Residential Dementia Care from £1,333
Self-Funded Nursing Care from £1,333
RESPITE Self-Funded Residential Care from £1,333
RESPITE Self-Funded Residential Dementia Care from £1,433
RESPITE Self-Funded Nursing Care from £1,433

Nursing fees is the cost as quoted plus FNC Sundry items such as hairdressing and beauty therapies, chiropody, dentistry, private prescriptions, dry cleaning, toiletries, etc, are not included in our weekly fee Fees include all personal and nursing care, accommodation, food, drinks, snacks, laundry, bed linen & towels, in-house activities and utilities.

(these prices are only a guideline, please contact Austin Rose Care Home to find out the exact price for your requirements)

Facilities

Bar/Café

Close to Local shops

Gardens

Lift

Near Public Transport

Own Furniture if required

Pet Friendly (or by arrangement)

Phone Point in own room

Residents Internet Access

Residents Kitchenette

Television point in own room

Wheelchair Access

Order by:

Review from Delma B (Daughter of Resident) published on 19 October 2020
Submitted via Website • Report

Overall Experience

My Mum was taken to care in Austin Rose 2nd floor for nearly 3 years. The care given was amazing, the staff and nursing staff could not do enough for Mum. Knowing she was cared for in the manner she was for me as her daughter was priceless. In fact with Mum's medical history, without the care provided

she would not have lived as long as she did. My heartfelt thanks go to the staff for the love and care they provided to Mum. Even at the end of her life, the support they provided to her family was wonderful.

Reply from Gregory Zhuwao, Manager at Austin Rose Care Home

Thank you very much Delma for taking your time to write us a wonderful review. No doubt our staff will be happy to read it.

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Review from Louise K (Granddaughter of Resident) published on 15 October 2020
Submitted via Website • Report

Overall Experience

Went to see my nan today after many months apart due to covid.
Excellent facilities for seeing loved ones, plastic screen divide keeping everyone safe. Cleaning facilities and hand gel available.
Lovely friendly staff taking care of our loved ones during this horrible time.

Reply from Gregory Zhuwao, Manager at Austin Rose Care Home

Hi Louise
Seeing you, your dog and reaction from your nan was a picture-perfect moment!!
Thank you very much for the visit, making your nan happy and for taking time to share your experience.

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Review from J S (Daughter of Resident) published on 21 September 2020
Submitted via Postal Card • Report

Overall Experience

My experience during the pandemic at the home was very good. The staff were very helpful in caring for my elderly mother. They were very good at relaying how she was when we called them. I think they all did a wonderful job.

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Review from M C (Son of Resident) published on 21 September 2020
Submitted via Postal Card • Report

Overall Experience

I found the receptionist very helpful in my visits to my father.

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Review from J H (Son of Resident) published on 9 September 2020
Submitted via Postal Card • Report

Overall Experience

The care given has been very good. We have always been kept informed. My mother celebrated her 90th Birthday and the home helped to make her day special.

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Review from M D (Daughter of Resident) published on 26 August 2020
Submitted via Postal Card • Report

Overall Experience

My mother has been a resident at Austin Rose for nearly 18-months. During that time, her health and wellbeing have become more stable due to the complete care and attention they afford her. The staff are completely excellent and treat residents with love, care and understanding - almost as if they were

family. I feel relaxed now about my mother, as I know she couldn't be looked after any better.

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Review from Susan B (Niece of Resident) published on 5 August 2020
Submitted via Website • Report

Overall Experience

During Covid-19, reception and ground floor staff, have done their best to ensure I can stay in contact with my Aunt, by, passing my messages on, she has known I am trying to contact her on her mobile phone. They have also helped her receive my calls or engaged in a conversation with me to assure me

of her well being.
My Aunt has constantly said pre covid, and during, just how caring and wonderful all the staff have been. It has been a hard time, but the staff have proved to be caring, informative and professional. Many, many thanks.

Reply from Gregory Zhuwao, Manager at Austin Rose Care Home

Thank you very much, Susan, for taking the time to write the review and your support.

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Review from A B (Son of Resident) published on 10 December 2019
Submitted via Postal Card • Report

Overall Experience

My father was well looked after. The staff were very kind to him and us during the 7 months he was there.

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Review from G B (Stepson of Resident) published on 26 November 2019
Submitted via Postal Card • Report

Overall Experience

She is always treated with dignity and respect by all staff who are always helpful, caring and friendly. There is a good program of activities which she seems to enjoy.

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Review from Wendy N (Daughter of Resident) published on 8 November 2019
Submitted via Postal Card • Report

Overall Experience

My father has spent the last few months of his life in comfort being cared for and loved by the most amazing team. Everything is geared up to make the resident feel valued, always treated with dignity but almost like a member of the carers own family. I feel so lucky my dad spent his time on 1st floor

at Austin Rose.
In addition, the kindness given to myself and my family was really touching. Thank you so much all the team on the 1st floor. "You're the best."

Reply from Gregory Zhuwao, Manager at Austin Rose Care Home

Thank you Wendy for taking the time to share your positive experience. Staff team on the 1st floor will be thrilled to read what you wrote, it reaffirms the hard work they put in.

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Review from Lynne (Daughter of Resident) published on 14 October 2019
Submitted via Website • Report

Overall Experience

My Mother moved into Austin Rose Care Home 16 months ago with multiple health issues which deteriorated over her stay. I and my family found the quality care and support she received excellent. The entertainment was varied and excellent thanks to the hard work of the activities lady providing a full

programme weekly. Staff always greeted me with a welcome smile and nothing was too much trouble for them to make my mother comfortable during her stay.
I have nothing but praise to all the staff who provided excellent care, support and kindness shown towards my mother, myself and my family in her final weeks with us.

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Review from Anne (Daughter of Resident) published on 9 September 2019
Submitted via Website • Report

Overall Experience

Mum has been living at Austin Rose for over a year now and my family and I have been very impressed with the quality of care and support she has received. The staff are always pleasant and willing to help whether they work in the front line care team or in the support teams. Entertainment is varied

and interesting and the care and consideration from nurses and carers in dealing with Mum’s multiple health issues is wonderful.
The food is good and varied; thank-you to the catering staff for providing the excellent food for Mum’s birthday celebrations in August and to the entertainments co-ordinator for organising her party.
You all do a great job. Well done.

Reply from Navjot Hanspal, Executive asistant at Austin Rose Care Home

Thank you for your lovely feedback, at Austin Rose we value our residents and their family and friends.

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Review from Lindsey H (Daughter of Resident) published on 30 August 2019
Submitted via Postal Card • Report

Overall Experience

My elderly father spent the final two months of his precious life in nursing care at Austin Rose.
Following three years of illness, he had complex health needs but thankfully retained complete clarity of mind. From the moment that close family had a look (unannounced visits) at Austin Rose to the day

he died, we have nothing but praise for the high quality of nursing care for him which my father could endorse. The family were made very welcome and well supported during this sad time. The staff of Austin Rose in all aspects of roles and responsibilities are professional warm people.

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Review from Manjula P (Daughter-in-law of Resident) published on 26 August 2019
Submitted via Postal Card • Report

Overall Experience

Nice place, caring staff.
Not somewhere that we could have afforded ordinarily as costs high.
Room sometimes messy with food on the floor.
Put into bed and nightwear too early sometimes (2pm)

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Review from David F (Son of Resident) published on 15 August 2019
Submitted via Postal Card • Report

Overall Experience

My mother was a resident at the home on a temporary basis, whilst her health care needs were assessed.
I could not fault the care, compassion and support that the staff provided for my mother during her short stay.
They were a credit to their profession.

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Review from Rajendra P (Son of Resident) published on 22 March 2019
Submitted via Website • Report

Overall Experience

My Mum was in care at this Care Home.
She was very well looked after.
Staff were extremely friendly and helpful and made you feel welcome.
Although they did not cook typical Indian food, they did try providing curry food.
My mum could not take solid food and they did puree the food and made sure

she had something to eat.
Due to the geographical location, they could not provide my mum's needs in the following area: Religiously, Spiritually and Culturally. They did provide other in house entertainment.

Reply from Pauline Vernon, Manager at Austin Rose Care Home

Thank you for your comments, we have taken on-board your feedback. The home does have a quiet room which we use as a multi-faith room, we will raise this with staff and ensure that all new residents are made aware. Thank you for raising this with us.

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Review from Jamie O (Son of Resident) published on 22 March 2019
Submitted via Postal Card • Report

Overall Experience

Very happy with the service carried out. Mum is also very happy.

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Review from Nigel M (Son of Resident) published on 9 November 2018
Submitted via Website • Report

Overall Experience

A big, big thanks to all the super staff at Austin Rose who made my dad’s last few months very happy. Today was a very sad day but we knew he loved being there and he was in a safe, comfortable environment; he really enjoyed the banter with all of the staff, let alone the many bourbon biscuits. Thanks

for everything you have done to support him, especially over the last weeks.

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Review from Brian J (Son of Resident) published on 2 November 2018
Submitted via Postal Card • Report

Overall Experience

Austin Rose is a wonderful care home, always bright, warm, clean and welcoming.
Lots of staff around, feel we can ask questions and get updates any time.
Staff are always friendly, we feel the best possible care is provided at all times.

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Review from Susan S (Friend of Resident) published on 30 October 2018
Submitted via Website • Report

Overall Experience

The home has been open now for twelve months and like all new establishments it has had its teething troubles but any concerns that I have had have always been sorted out by the manager and her lovely team and carers by listening and taking the appropriate action to make life as pleasant and comfortable

as possible for the residents. They are made to feel special and loved which in my opinion is the most important aspect of their care. The activities were slow to start but with an enthusiastic and hard-working activities lady, things are improving weekly and we are looking forward to a full and lively programme on the run-up to Christmas. The home has a warm and friendly feel to it, it's not perfect but then no care home is with having to try and please everyone but it is the best one that I have encountered by far and I have no issues with it.

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Austin Rose Care Home

Care Provided by Austin Rose Care Home

Good to Know

Funding & Fees Guide for Austin Rose Care Home

Facilities