Charnwood House

77a Beake Avenue, Radford, Coventry CV6 3AQ
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9.7 79 Reviews
  • Charnwood House, Coventry
Located on the outskirts of Coventry and only a short distance away from the city centre, MHA Charnwood House provides dedicated residential dementia care for 65 residents. Specifically designed for dementia care, the home features advanced safety measures and flexible kitchen spaces to provide comfort and security. Located near Jubilee Crescent and local amenities, the home offers a blend of peace and convenience.

The gardens at Charnwood House are vibrant extensions of the home, offering both tranquility and connection. Residents can enjoy scenic pathways, sunny patios, and secure, well-maintained grounds where they can spend time with loved ones. Raised flower beds allow for gardening, while peaceful seating areas provide spaces for reflection or socialising.

The home is ideally located near local amenities, including the Memorial Park for peaceful picnics, and the Wallace pub for a relaxed lunch. For those who prefer staying in, there’s always something happening, from Elvis impersonator shows to lively Pub Nights filled with games, music, and a vibrant social atmosphere. The diverse activity schedule includes baking, crafting, gardening, and music therapy, with personalised one-on-one activities to ensure every resident feels supported and engaged.

Its easy to understand why mealtimes are so important at Charnwood House. Like everything here the residents are at the heart of everything, and they play an active role in shaping the menus, ensuring meals reflect their tastes, preferences, and traditions.

Charnwood House provides a reassuringly familiar and homely setting where residents feel connected, comfortable, and cared for every day. Whether you’re searching for yourself or a loved one, for short stays or residential dementia care, the team at Charnwood House are here to help.

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Care Provided by Charnwood House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • For a maximum of 65 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (65)
    • Single Rooms with ensuite Wet Room (65)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2015
    • Number of floors: 1

Funding & Fees Guide for Charnwood House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care £1,242 – £1,276
  • (these prices are only a guideline, please contact Charnwood House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Ground Floor Accommodation only
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room

Charnwood House Reviews (79)

Total of 79, showing 21-40
9.7

Charnwood House has a Review Score of 9.7 (9.697) out of 10, based on 17 reviews in the last 2 years. Over all time Charnwood House has 79 reviews.

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Review from J B (Daughter of Resident) published on 7 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff throughout are happy, pleasant, welcoming and helpful. They do a fantastic job caring, supporting, engaging and entertaining with all their clients. They are all very well looked after in an amazing large, clean environment. The food is good, and their needs are met during the hot weather
with lots of cold top-ups, drinks, ice, etc. The activities meet the needs of each individual clean, with something to engage in most days. Excellent throughout. So glad we chose Charnwood House for our mum. Thank you.

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Review from Sharon E (Daughter of Resident) published on 31 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been in Charnwood House Care Home for a year now, took her a while to settle in but she is doing great. Staff are very good. Mum is a lot happier now, seeing her with staff laughing and joking is great. Charnwood House is a very nice place, everyone is looked after really well.

Reply from Dawn Hancox, Home Manager at Charnwood House

It is a pleasure having your mum here at Charnwood. It is great to hear the laughter in the home as it helps others and certainly brings up the spirits of other residents and staff.


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Review from Sam H (Daughter-in-law of Resident) published on 11 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum-in-law has lived at Charnwood House since February 2019. It was one of the hardest decisions we have ever made and we did not find those first few months easy. The staff however helped us all to feel confident in the care and support she was receiving. Whenever we had a query or concern staff
were (and still are) happy to discuss it with us. They also communicate with us if there is information to pass on or my MIL is unwell. My mum in law is treated with dignity and respect. We have no hesitation in recommending Charnwood.

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Review from Deborah C (Daughter of Resident) published on 26 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Charnwood House Care Home is clean, bright and airy but, more importantly, the staff are incredibly kind and patient. I know my mum is receiving good care in terms of activities, personal care and food etc. but I also see the kindness and dignity afforded to her by all staff I have encountered. Living
overseas, this is a great comfort to me.

Reply from Dawn Hancox, Home Manager at Charnwood House

Staff are in appreciation of the kind comments. It is a pleasure to be recognised for the hard work the team do to support the home.


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Review from J T (Wife of Resident) published on 12 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was diagnosed with server Alzheimer's and was admitted to Charnwood in July 2019. He is very happy there. The staff (kitchen, cleaners, charges, management) are always ready to talk.

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Review from Linda B (Daughter of Resident) published on 21 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After two years of lockdown, we as a family are grateful to all staff for looking after Dad, keeping him clean, well-fed and, most of all, happy.
The atmosphere in the home is welcoming and pleasant. All the staff are friendly and helpful. It makes our visits pleasant and helps us to cope with the
difficulty of dementia.

Reply from Dawn Hancox, Home Manager at Charnwood House

It is a pleasure to care for your dad and many thanks for your kind review.


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Review from Linda G (Daughter of Resident) published on 1 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad moved into Charnwood House Care Home nine months ago, it was the hardest but best decision we have made. He is so happy here having people around him all day long, people who are bright, sunny and caring, who try to stimulate and encourage Dad with things he used to enjoy, singing and playing the
mouth organ (which he hadn't wanted to do for some considerable time) and to join in with group activities. Due to the pandemic, things are far more difficult for the staff with restricted visiting whilst keeping residents safe and protected but, without exception, they have been totally professional. They are helpful to us as a family, trying to accommodate our wishes to see Dad but keeping within the safeguarding rules. As a family, we really couldn't hope for anything better for Dad and can't recommend Charnwood highly enough.

Reply from Dawn Hancox, Home Manager at Charnwood House

Thank you for your review. It is so nice to hear the staff are doing well and it will certainly boost their morale. Your dad has given us all a lot of pleasure.


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Review from Joanne D (Daughter of Resident) published on 5 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has just been given a place at Charnwood House Care Home and I have been so impressed with the way Mum has been looked after and has been treated. Also, the cleanliness of the home and Mum is amazing, not to mention the amazing, friendly staff I have encountered in a really hard time for our
family. Thank you.

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Review from Angela H (Daughter-in-law of Resident) published on 29 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Charnwood House Care Home is a wonderful, clean, friendly home. My father-in-law has really settled in well with the help of your wonderful staff. He's gained weight, clean and happy. Management always has time for you and all staff always have a smile on their face. I can't think of a better place
for him to see out his days. I sleep easy knowing he is safe and cared for. Thank you.

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Review from Graham H (Son of Resident) published on 29 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in Charnwood House Care Home since January and I haven't seen him look so well for a long time. All the staff and management are wonderful people doing an amazing job.

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Review from Joanne C (Daughter of Resident) published on 13 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all the staff for the excellent way they cared for my mother for her respite break. My mother said all the staff were very kind and helpful, the food was lovely and she is looking forward to her next visit. My mother has health and mobility issues so it is a relief to know as her
carer that we can both have a break and I know she is safe and happy while in the care of Charnwood House Care Home staff.
Thanks.

Reply from Dawn Hancox, Home Manager at Charnwood House

Thank you for your kind comments, it was a pleasure having your mum stay with us and look forward to looking after her in the future.


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Review from Michael B (Nephew of Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie has received very professional and personal care throughout her time at Charnwood. My view is that generally the care home can be considered a centre of excellence. End of life care was exceptional and very caring for my aunt plus relatives.

Reply from Dawn Hancox, Home Manager at Charnwood House

Thank you for your kind words. It was a pleasure to have your auntie with us, as she was a well-known character throughout the unit and will be sadly missed by us.


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Review from J B (Wife of Resident) published on 9 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This has been a very difficult time during the COVID-19 pandemic, but Charnwood House has dealt with the situation admirably. All management and staff have been extremely caring and thoughtful, keeping us informed of our loved ones under these very distressing times. Although the residents have had
to be kept in isolation for most of the time, carers have tried to keep them stimulated as much as possible, without the usual joint activities. Charnwood House runs like a well-oiled machine and I would recommend it to anyone.

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Review from Daryl L (Son of Resident) published on 21 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother died in this care home and I can't believe how uncaring the home was towards my mother's death. They didn't even send a with sympathy card to my family, proving they're only interested in your money, I mean how much would a card have cost them. Once gone forgotten.

Reply from Dawn Hancox, Home Manager at Charnwood House

Please accept our sincere apologies for this oversight. It is always our intention to contact relatives and send a condolence card, but this was clearly an oversight. Our Chaplain usually helps us with this but, during this pandemic, we have had fewer colleagues available in the home. We are truly sorry for the distress this has clearly caused but please be assured that all of our residents and relatives are special to us. You and your mother are not forgotten.


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Review from T S (Daughter of Resident) published on 12 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am hugely grateful to all the staff at Charnwood House for supporting me and my mum with her move to Charnwood. The management and office staff have been kind, efficient and understanding in meeting our needs. Throughout the lockdown period, all staff have been thoughtful, caring and supportive to
my mum and my family. The carers at Charnwood are wonderful and have supported my mum so brilliantly. My mum has made a fantastic bond with her second family - thank you.

Reply from Dawn Hancox, Home Manager at Charnwood House

Thank you for your kind comments. We are delighted that you are happy with the staff team and that you feel we have supported your mum so brilliantly.


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Review from Andrew C (Nephew of Resident) published on 18 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was truly fortunate to reside at Charnwood for the last years of her life. She was immediately welcomed by the staff who she became very fond of. We were surprised that over a period of time her conversation became better and she was more engaged with everything that was going on, despite her
dementia. This was down to the care, good food and companionship at Charnwood House. We were pleased to find that she was accompanied to hospital by a member of staff who also stayed with her until she was admitted. Looking back, the family are pleased that she was able to get into Charnwood House. Many thanks to all the staff involved in her care and the team on 'Beech'.

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Review from Zoe K (Daughter of Resident) published on 20 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Charnwood House for 5 years. She was very, very poorly when she arrived but staff supported her wonderfully and nurtured her back to good physical health. We are so happy with all the activities Mum had the opportunity to take part in every week. She particularly enjoyed the singing
group but also completed artwork in the craft group and seemed to have a lot of fun with the staff and the other residents. My mum was a Welsh dragon for sure, yet the staff accepted her for who she was and worked sensitively to meet her needs and keep her happy. My family are full of gratitude to the staff for the love and laughter which my mum was surrounded by during the precious last years of her life.

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Review from Catherine W (Daughter of Resident) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided for our mother over the last 3 years has been worth every penny. The best decision we made was to bring her to live in safety at Charnwood House. The comfortable surroundings, excellent food and a high level of care and support have all contributed to her well-being.
The carers are
experienced and understand well the needs of the individual residents and go above and beyond to make their lives content and settled emotionally.

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Review from Braiden P (Grandson of Resident) published on 13 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Charnwood House is a lovely care home. When my Grandmother moved there, I had my reservations as she had been in the hospital a month before and everything was done for her to stay at home for as long as possible. I must say Charnwood House has exceeded my expectations. For me, activities and giving
the residents something to do every day is very important to me. It would be a very long day if all they did was sit in a chair all day, and this isn’t the case every day. There is an activity every day of the week, to suit any needs. From Church service, knitting morning and the music therapy, there is something for everyone.
The standard of care is amazing. The staff have a friendly approach to the residents and having worked in the care industry I know how much patience you need when working with dementia patients.
The meals on offer are very good, and you can tell it is good quality food. The meals look delicious.

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Review from L S (Daughter of Resident) published on 2 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is safe and happy and very well cared for and I feel very lucky that we found Charnwood. Activities are inclusive and well thought through, providing stimulation in a fun way. Staff and management are solution focussed if any problems occur. Mum does have her 'favourites' but all the staff are caring
and always make us welcome. Keep up the good work.

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Current Review Score: 9.7 (9.697)

Overview of Review Score

The Review Score of 9.7 (9.697) out of 10 for Charnwood House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.697 for Charnwood House is calculated as follows: ( (148 Excellents x 5) + (46 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 201 Ratings = 4.697

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Charnwood House is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Jun 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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