The weekly fee is based upon the needs of the service user alongside the room chosen (size, en-suite facilities, etc.)
All visitors must adhere to the visiting policy.
Clarendon House has free carpark space available for all visitors.
Clarendon House Care Home has a Review Score of 10 (9.966) out of 10, based on 65 reviews in the last 2 years. Over all time Clarendon House Care Home has 89 reviews.
Review from E G (Granddaughter of Resident) published on 6 October 2023
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Reply from Abbas Nurmohamed, Director at Clarendon House Care Home
Thank you for your review and leaving such positive feedback for Clarendon House. We will share this review with our team.
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Review from Caroline V (Daughter of Resident) published on 6 October 2023
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Reply from Abbas Nurmohamed, Director at Clarendon House Care Home
Thank you for your review and your kind words. It is a pleasure caring for your mother, we will share this review with our staffing team.
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Review from Inger M (Daughter-in-law of Resident) published on 25 August 2023
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Reply from Abbas Nurmohamed, Director at Clarendon House Care Home
Hi Inger, thank you for such positive feedback and recognition of the staffing team. It was a pleasure caring for your mother-in-law and she is dearly missed by all.
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Review from Marion A (Daughter-in-law of Resident) published on 20 July 2023
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Reply from Abbas Nurmohamed, Director at Clarendon House Care Home
Thank you for your review and it is great to read your father-in-law "feels at home" at Clarendon House. It is reassuring to read you would be happy to recommend Clarendon House to prospective care seekers. We will share your review with our team and thank you for your review once again.
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Review from Wendy R (Daughter of Resident) published on 6 May 2023
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Reply from Abbas Nurmohamed, Director at Clarendon House Care Home
Thank you for your positive review and recommending Clarendon House to prospective care seekers. We will share your review with our team who will be delighted to read your feedback. Thank you once again.
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Review from Louise W (Daughter of Resident) published on 27 February 2023
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Reply from Abbas Nurmohamed, Director at Clarendon House Care Home
Thank you for leaving us a positive review. It is great to read the staff make the time in your Father's life a happy one and we will certainly share your review with the entire team. Thank you once again and it is a pleasure caring for your Father.
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Review from Jeanette A (Niece of Resident) published on 3 February 2023
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Reply from Abbas Nurmohamed, Director at Clarendon House Care Home
Thank you for your review and for leaving us such positive feedback. We are pleased to read the care your uncle receives is phenomenal and for recommending Clarendon House to prospective care seekers. We will share your review with our team.
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Review from Christina G (Daughter of Resident) published on 2 December 2022
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Reply from Abbas Nurmohamed, Director at Clarendon House Care Home
Thank you for such a positive review of Clarendon House Care Home. We are pleased to read you feel your mother is well cared for and your acknowledgement of our staff team. We will share this review with the team, it is a pleasure caring for your mother.
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Review from P C (Son of Resident) published on 30 September 2022
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Reply from Abbas Nurmohamed, Director at Clarendon House Care Home
Thank you for your review, it is highly appreciated. We are happy to read your experience has been better with Clarendon House than the previous care home your parents resided in. We will share your review with the staff team and thank you once again.
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Review from Jo W (Sister-in-law of Resident) published on 5 September 2022
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Reply from Abbas Nurmohamed, Director at Clarendon House Care Home
Thank you for such a positive review of Clarendon House. It is reassuring to read the staff and care being delivered gives you peace of mind, we will share this review with the staff team. Thank you once again.
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Review from Royston O (Son of Resident) published on 5 May 2022
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Reply from Abbas Nurmohamed, Director at Clarendon House Care Home
Thank you for your review, we have noted your comments regarding the aesthetics of Clarendon House and it needing re-decoration. Yearly Clarendon House has all lounges, corridors, dining areas and communal areas painted and decorated with colour schemes and designs picked by residents. Should there be a requirement for the decorations to take place earlier it is actioned with immediate effect as we understand the importance of maintaining a presentable and homely environment and its effect on the well-being of our residents. In this instance, we apologise if we could not meet standards and your comments have been noted in our continuous improvement plan. On the other hand, thank you for commending our staff and acknowledging the excellent care they deliver. Wishing your mother and family all the very best.
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Review from H W (Daughter of Resident) published on 7 March 2022
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Reply from Abbas Nurmohamed, Director at Clarendon House Care Home
Thank you for your review and acknowledging the person-centred care given to your mother during her stay at Clarendon House, it was a pleasure caring for your mother and she is missed dearly by all.
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Review from Helen G (Daughter of Resident) published on 21 January 2022
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Reply from Abbas Nurmohamed, Director at Clarendon House Care Home
Thank you for such a positive review. We are pleased to hear the staff were helpful and accommodating when visiting your Mother. Your review is highly appreciated.
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Review from Jane G (Daughter of Resident) published on 18 January 2022
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Reply from Abbas Nurmohamed, Director at Clarendon House Care Home
Thank you for leaving such a positive review for Clarendon House Care Home and recognising the excellent work carried out by our staff. Your review is highly appreciated.
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Review from Liz M (Daughter of Resident) published on 13 January 2022
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Reply from Abbas Nurmohamed, Director at Clarendon House Care Home
Thank you for such a positive review, it was a pleasure getting to know your father and caring for him at Clarendon House. Your positive review motivates us to keep on providing high-quality care to our residents and making their stay with us as enjoyable as possible.
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Review from Peter P (Husband of Resident) published on 24 August 2021
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Reply from Abbas Nurmohamed, Director at Clarendon House Care Home
Thank you for your feedback and review. Dignity and respect towards our residents are of priority enabling our Resident's to have a positive experience of care in addition to being a member of the Dignity in Care Network.
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Review from Renae B (Daughter of Resident) published on 5 August 2021
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Reply from Abbas Nurmohamed, Director at Clarendon House Care Home
Thank you for your positive feedback. Our staff are our greatest asset in our home and we strive to ensure the best care is delivered for our residents.
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Review from Cherryl B (Daughter of Resident) published on 7 July 2021
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Reply from Abbas Nurmohamed, Director at Clarendon House Care Home
Thank you for your review; we are pleased to hear our staff make your mother feel happy and secure within Clarendon House. We have also noted your review of Activities within Clarendon House, and we will work towards improving in this area.
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Review from Kayleigh C (Granddaughter of Resident) published on 7 July 2021
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Reply from Abbas Nurmohamed, Director at Clarendon House Care Home
Thank you for your review and the feedback above. We have noted that "Activities" require attention in your opinion, and the home will work towards improving in this area.
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Review from Valerie A (Wife of Resident) published on 14 May 2021
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Reply from Abbas Nurmohamed, Director at Clarendon House Care Home
Thank you for such positive feedback, our staff are our greatest asset and they put our residents at the centre of all they do. Thank you once again.
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The Review Score of 10 (9.966) out of 10 for Clarendon House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 65 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 65 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.966 for Clarendon House Care Home is calculated as follows: ( (750 Excellents x 5) + (24 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 775 Ratings = 4.966
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Clarendon House Care Home is based on 65 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 23 registered maximum number of service users is 4.6, which has been reached with 65 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 3 Jul 2021
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