Arden Park

101 Armscott Road, Wyken, Coventry CV2 3AQ
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8.9 17 Reviews
  • Arden Park, Coventry
Arden Park offers first class accommodation and 24-hour care in a luxurious setting, combining a whole host of equipment and modern facilities designed specifically to meet the needs of elderly adults.

The home is ideally placed to enjoy the benefits of a safe and tranquil location close to all amenities, whilst being easily accessible to the M6 motorway, with Coventry City Centre being only a short drive away.

Arden Park offers accommodation for 31 residents in 29 single rooms and three twin rooms, many of which are equipped with en-suite facilities.

Every room is equipped with an emergency call system and the home is fully equipped with appropriate facilities for the disabled.

Friendly caring staff are committed to providing professional care to make life as comfortable as possible for all residents.

There is a registered care manager together with their care staff and auxiliary staff to ensure the smooth running of the home.

Arden Park Care Home provides an open visiting policy for friends and relatives and, subject to availability, the home is able to provide accommodation to visitors travelling long distances.

The home has a wide selection of single and companion en-suite rooms, all of which have been decorated to provide the highest standards in comfort and care. The bedrooms offer TV and internet access and a telephone socket can be installed for a private telephone if required.

Arden Park Care Home encourages residents to bring any special personal items such as paintings and ornaments, to help the residents feel more at home. Every room is fitted with a nurse call system for safety.

Meal times at Arden Park are a real pleasure, the resident chef creates an interesting and varied choice of dishes designed to appeal to all tastes, using local produce where possible. Meals can be taken with other residents in the dining room or in the privacy of the resident's own room.

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Care Provided by Arden Park

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 31 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Nicola Hambridge (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (29)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1985
    • Last Refurbishment: 2024
    • Number of floors: 1

Funding & Fees Guide for Arden Park

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £795 – £1,000
  • (these prices are only a guideline, please contact Arden Park to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Arden Park Reviews (17)

8.9

Arden Park has a Review Score of 8.9 (8.860) out of 10, based on 9 reviews in the last 2 years. Over all time Arden Park has 17 reviews.

Overall Experience

  • 9
  • 6
  • 1
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  • 0

Date Published

17
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Review from Debbie G (Daughter of Resident) published on 6 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a bad fall my Mum left hospital on a Discharge-to-Assess basis. We had no input to where she might be placed so I feel we were very lucky that Arden Park was home to Mum for 10 weeks. I struggled with the idea that Mum was in a specialist dementia care home as most of the residents were clearly
much further down their dementia journey. But I needn't have worried as the care team were absolutely brilliant. Everyone was hardworking, compassionate and caring, not just in dealing with my Mum but also in providing reassurance to our family. There is a lovely atmosphere in the home and it feels calm and welcoming. The staff are attentive and formed a lovely relationship with my Mum. There was often laughter between the carers and Mum which really helped her to settle.
I also must mention the food provided, what a great chef they have. Lovely meals and frequent tea and cake/biscuits throughout the day. Thank you to everyone at Arden Park for all you support and kindness.

Reply from Nicola Hambridge, Home Manager at Arden Park

We are so glad to hear that you was happy with your mums stay at Arden Park. She was a pleasure to look after and we do hope that she is doing well.


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Review from Kath P (Sister of Resident) published on 12 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On my first visit, I was very emotional but realised it was because a lot of the residents were visibly very poorly, time has shown how the staff are kind, caring and hard-working. I would like to thank all the staff who have looked after my sister so nicely, I also think the food and kitchen facilities
are excellent.

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Review from Gillian E (Sister of Resident) published on 17 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I would like to see more done in the garden i.e. open it up to make it more accessible with some nice flower beds and seating etc. in different areas as I do think it is important for the residents to be able to walk outside into the fresh air.

Reply from Nicola Hambridge, Home Manager at Arden Park

Thank you for your review. Hopefully the weather starts to pick up so we can start getting the residents outside


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Review from Michael W (Son of Resident) published on 11 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly caring staff and good homely facilities.

Reply from Nicola Hambridge, Home Manager at Arden Park

Thank you for your positive review. Here at Arden Park we strive on hard work and dedication to our residents ensuring all residents feel at home, safe and secure.


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Review from C F (Son of Resident) published on 22 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff is always pleasant, approachable, helpful and knowledgeable. Queries dealt with very quickly. In the short time my mother has been there I am very satisfied with the care she has received.

Reply from Nicola Hambridge, Home Manager at Arden Park

Here at Arden Park, we are very happy to hear that you are very satisfied with the care your mother is receiving.


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Review from M J (Daughter of Resident) published on 16 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to Arden Park Care Home via hospital, initially for a six-week assessment period.
I had resigned myself to having to struggle with her to remain in Arden Park as she is a fiercely independent lady who had continually said she wanted to go back to her own home.
My brother and I were
absolutely astounded when, at the end of the six weeks, she decided she didn’t want to leave Arden Park.
I can put my hand on my heart and say I cannot fault the staff for the care and attention they give my mother and whilst visiting her I always see the “girls” chatting to all the other residents, simple conversation goes a long way!
The food at mealtimes smells amazing and the menu is varied.
The manager is lovely, there’s always a smile on her face and nothing is ever any trouble.
Wonderful home that may not suit everyone but nor do all hotels, we are all different but this home suits my mother.

Reply from Nicola Hambridge, Care Home Manager at Arden Park

Thank you very much for your kind words regarding your mother's care at the home. She is a pleasure to care for and I am so pleased to hear she is enjoying being at the home. I am very proud of my team of hardworking, dedicated staff and I am pleased that you have noticed their hard work on your visits.


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Review from L S (Daughter of Resident) published on 8 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

When my mum first came to this home in 2022 I found it welcoming and plenty of staff there to help. The rooms are lovely with plenty of light, they seemed to have activities for them to participate in if they wished to do so and if not it was fine. I have however found in the past six months or so seen
it go downhill, hardly any staff about no activities whatsoever are in place, and staff don’t seem to listen to the residents about what they need or want. I have noticed a lot of the residents including my mum go downhill fast as there is nothing for them to do, they stick on the radio and telly even if they want it on or not and let them amuse themselves, it’s so sad to see as this was a lovely home and we were very happy. I hate seeing my mum like this and other residents. I do understand it’s a very hard job and a thankless job and they are all underpaid and overworked but this is still no excuse for the leaves of care and kindness.

Reply from Deborah Hambridge, Care Home Manager at Arden Park

We were sorry to hear of your recent experience in relation to activities at Arden Park. Unfortunately, our activities member of staff has been away from work for some time. While we have made an effort to cover these hours, this has not always been possible. We hope, however, you will witness a return to your previous experience regarding a full provision of activities in the near future.


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Review from Beverley E (Daughter of Resident) published on 25 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Arden Park always has a very calm, family, friendly atmosphere. My mother has been warmly welcomed and enabled to settle into her new home very quickly. The staff are very courteous, consistently kind and very caring. They got to know my mum very quickly. Her holistic needs are verin met at a high standard.
The staff are able to answer any of my questions due to their in-depth knowledge of my mother.

Reply from Deborah Hambridge, Care Home Manager at Arden Park

Thank you very much for the comments that you have made on the home. I am very pleased that your mother has settled well into the home and is making herself some new friends in the home. I have seen that your mother is enjoying spending time in the communal lounge and interacting with everyone, staff included. Staff have informed me that your mother is a joy to care for and is always very grateful for the care provided to her.


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Review from P G (Son of Resident) published on 13 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Arden Park since September 2022 and although not in good health, she has been extremely well cared for. All the staff are friendly and approachable and always have my mother's best interest at heart.

Reply from Deborah Hambridge, Care Home Manager at Arden Park

We really appreciate the comments made. The care of our residents at Arden Park is paramount. The manager has an open-door policy at the home where residents or their families can visit the office at any time.


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Review from Mick R (Friend of Resident) published on 18 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited Arden Park today and was very impressed with the staff in regard to safeguarding the residents from covid however I am disabled and find it hard to stand up for very long and in Arden Park, there is no room for a chair to sit down (awaiting the covid test result). I think the porch needs to
be extended so people with a problem standing could sit down. That is the only moan. You can be very pleased with the people who work there.

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Review from Tom M (Son of Resident) published on 16 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Takes good care of our mum. The staff interact with the residents on a regular basis and all always friendly. Knowing the way they are gives us all peace of mind.

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Review from Mike M (Son of Resident) published on 2 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff and facilities.
The manager and carers are great and look after our mum and give 100 percent care.
Thank you.

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Review from Marion K (Sister of Resident) published on 21 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team are very friendly. I am very pleased with the way they treat my sister and myself at all times. The home is very clean and the food is excellent. She is very well looked after.

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Review from Dennis F (Son of Resident) published on 13 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother entered the home following hospital treatment. She was made to feel very welcome in the home and was treated with a great deal of kindness which was so important at a very anxious time for her. I also felt very confident form the start that she was in good and caring hands. My mother has now
been in the home for 17 months and has been looked after really well during that time.

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Review from Patricia P (Wife of Resident) published on 26 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found most of the staff to be extremely friendly and caring. The atmosphere of the home is very welcoming and the menu is very varied. The manager is always willing to talk to me if any problems occur and I am always offered a drink if I want one. There are activities and entertainment.

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Review from Kenneth S (Son of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been so happy with everything at Arden Park, very caring and informative.
My mother in law was also here and received the same wonderful care and comfort until her death. I cannot fault it in any way!

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Review from Carol H (Daughter of Resident) published on 22 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was in Arden Park for a number of years. She was always treated with respect and cared for by care staff and management who made her as happy as they could. Any health problems were dealt with without delay and I was always contacted if there were any issues. Her final days were made as good
as was possible with loving care and consideration.
I was always made welcome at any time and all staff were very kind and helpful to me. I couldn't have managed without them.

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Current Review Score: 8.9 (8.860)

Overview of Review Score

The Review Score of 8.9 (8.860) out of 10 for Arden Park is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.160 for Arden Park is calculated as follows: ( (49 Excellents x 5) + (35 Goods x 4) + (15 Satisfactorys x 3) + (4 Poors x 2) + (3 Very Poors x 1) ) ÷ 106 Ratings = 4.16

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.7 Points relating to the number of positive Reviews for Arden Park is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 7 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

No image found

Nicola Hambridge

Job Title: Home Manager

Joined: 2023

Nicola has recently joined us again as the Home Manager having previously worked in Care at Arden Park.


Frequently Asked Questions about Arden Park

What types of Care is Arden Park registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Arden Park provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Arden Park have?

There are 29 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Arden Park?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Arden Park to the centre of Coventry?

2.1 mile(s) as the crow flies, distance by road may be significantly further.