The Knowles

6 Duggins Lane, Tile Hill Village, Nr Solihull, Coventry CV4 9GN
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9.9 124 Reviews
  • The Knowles, Coventry
The Knowles in Tile Hill village, near Solihull, offers care to people aged 65+, those with physical disabilities and people living with dementia.

The care home accommodates 38 residents.

Dementia care is available thanks to trained, caring staff and facilities such as sensory areas, reminiscence activities and memory boxes.

Residents can pursue hobbies, get involved in gardening in the care home's large grounds or simply relax in the sensory beach-themed garden.

Residents can enjoy delicious, nutritious home cooked meals of their choice.

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Care Provided by The Knowles

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 39 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Knowles Care Home Ltd
  • Person in charge
  • Stephanie McNaney (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (37)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023

Funding & Fees Guide for The Knowles

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £800
    • Self-Funded Residential Dementia Care from £800
    • RESPITE Self-Funded Residential Care from £800
    • RESPITE Self-Funded Residential Dementia Care from £800
  • (these prices are only a guideline, please contact The Knowles to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

The Knowles Reviews (124)

Total of 124, showing 1-20
9.9

The Knowles has a Review Score of 9.9 (9.877) out of 10, based on 54 reviews in the last 2 years. Over all time The Knowles has 124 reviews.

Overall Experience

  • 107
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Date Published

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Review from J L (Daughter of Resident) published on 29 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just wanted to say a big thank you to Knowles Care Home for looking after Mum after her stay in hospital. All of the staff are lovely and kind to Mum, they give her lots of love and support. A special thank you to one staff member in particular, Mum adores her. Also a big thank you to three other
specific staff members, can't thank you all enough, you are all an asset to the caring profession.

Reply from Abbas Nurmohamed, Director at The Knowles

Thank you for your outstanding review and and leaving us such positive feedback. We appreciate you recognising our staff and we are touched by your comments. We will share the above with our team.


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Review from K M (Daughter-in-law of Resident) published on 1 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Knowles is a warm, caring place to live. The staff are very kind, loving and attentive to the needs of the residents. Some of the residents are very challenging and the staff are working extremely hard attending to their various needs. The home is clean and the rooms despite their age are neat and
tidy.

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Review from L D (Friend of Resident) published on 7 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been here for a couple of weeks. The staff are friendly and helpful. The home is clean with lots to do.

Reply from Abbas Nurmohamed, Director at The Knowles

Thank you for your review and feedback. We appreciate you recognising the friendliness and helpfulness of our staff, we will share the above with the team who will be delighted to read your feedback.


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Review from S J (Friend of Resident) published on 7 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very helpful, kind and caring. The home offers lots of activities and my friend is always happy and the staff have a laugh with her.

Reply from Abbas Nurmohamed, Director at The Knowles

Thank you for your review and your feedback, it is great to read that you feel the staff are helpful, kind and caring. We will share the above with the team.


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Review from Elaine H (Daughter of Resident) published on 7 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum arrived here after 2 weeks of convalescence, she was unhappy and not well. After only a few days here she is a different person, back to her old self. She can't praise the staff enough. She is happy, well fed and looked after. Thank you.

Reply from Abbas Nurmohamed, Director at The Knowles

Thank you for your review. It is reassuring to read your Mother has bounced back to her normal self while at The Knowles and it is great to read that your Mother is happy while residing with ourselves. Your review is highly appreciated.


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Review from Carol C (Daughter of Resident) published on 7 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I liked the home after being shown around by the manager. Safety was paramount as my mother walked around at night. I liked the fact she couldn't get up and down the stairs. The care is very good and all the carers have a positive outlook. My mother has settled in very well and seems content.

Reply from Abbas Nurmohamed, Director at The Knowles

Thank you for your review and feedback. Safety is certainly paramount to ourselves at The Knowles and we appreciate your recognising the high quality of care delivered to our resident, it is also great to read your Mother has settled in very well with ourselves.


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Review from C J (Friend of Resident) published on 7 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Went to see my friend and had questions about how she had been since I was not able to see her for a few weeks. All the staff, including the manager, took the time to explain properly. I am now confident and feel more at ease knowing that my friend is being supported and being taken care of regarding
all her physical, financial and well-being.

Reply from Abbas Nurmohamed, Director at The Knowles

Thank you for your review and feedback. It is great to read you have confidence in The Knowles and you are at ease while your friend resides with ourselves. We appreciate your feedback and we will share the review with our team.


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Review from G M (Great-Nephew of Resident) published on 7 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle always looks really happy when I visit. The staff are so kind and are always so happy to assist with anything needed. Staff have recently supported him with shopping and it is really heartwarming to see. He always has the footy on and I'm sure that's where he loves most! Overall my uncle is
more than happy to call The Knowles home and I am too.

Reply from Abbas Nurmohamed, Director at The Knowles

Thank you for your review and feedback. It is great to read that your Uncle is really happy at The Knowles along with recognition of our staff team who are our greatest asset. We will pass your feedback onto the team, many thanks.


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Review from A T (Resident) published on 7 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely welcome on reception. Made to feel at home immediately, made like a welcome to a family home.

Reply from Abbas Nurmohamed, Director at The Knowles

Thank you for your review, it is great to read that you have received great hospitality at The Knowles. We appreciate your feedback.


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Review from S F (Sister-in-law of Resident) published on 12 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good care, senior carer was very good and friendly. Atmosphere is ok and it is overall ok.

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Review from S S (Stepdaughter of Resident) published on 4 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My stepfather is very happy to be staying at The Knowles and would dearly love to stay here after his assessment. We hope he can as this is my stepfather's 'happy place'.

Reply from Abbas Nurmohamed, Director at The Knowles

Thank you for your review, it is great to read your feedback and very reassuring to hear The Knowles is your Stepfather's "Happy Place". We appreciate your feedback once again.


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Review from Charlotte P (Relative of Resident) published on 4 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really pleased with the care and support given to my stepgrandad. He has really settled well and doesn't want to leave. He has lots of compliments for the staff, how kind the staff are to him and the fact he is treated with dignity and respect.

Reply from Abbas Nurmohamed, Director at The Knowles

Thank you for your review and for your feedback. We will share the above with our team who will be delighted to read the above.


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Review from Elizabeth M (Daughter of Resident) published on 4 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has settled in here very well. She says that the staff are friendly and smiling all the time and that she feels that they are her friends. She has had bad experiences in previous homes, so it is lovely to see her so happy and settled here. From a visitor's point of view, we always feel welcome and
can see that the staff have a caring and respectful attitude towards all of the residents.

Reply from Abbas Nurmohamed, Director at The Knowles

Thank you for your review and your positive feedback. It is great to read your Mother is settled at The Knowles and thank you for recognising our staff - we will pass your feedback onto our team.


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Review from Nora H (Daughter of Resident) published on 28 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The most beautiful thing about this home is the smiles and kindness from each and every one of the staff. My mum wanted to go home on day one, by day four she doesn't want to leave. The food is great, Mum loves it. I've just asked Mum about she feels and she says 'I love it here', it's the best place
she's ever been. Thanks to this home, God bless all of them who work here.

Reply from Abbas Nurmohamed, Director at The Knowles

Thank you for your review and for the recognition of our staff. It is great to read such positive feedback, we will share the above with our staff.


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Review from Steve P (Son-in-law of Resident) published on 28 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been resident at The Knowles for about two years. The staff were wonderful then and are wonderful now. The building and facilities were tired but have been subject to a great update. My mother-in-law is happy and content and so are we.

Reply from Abbas Nurmohamed, Director at The Knowles

Thank you for your review and your great feedback. We appreciate you recognising our staff team and it is great to read your Mother-in-law is happy and content at The Knowles, we will share the above with our Team.


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Review from S J (Son of Resident) published on 19 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming, very clean. Mum doesn't seem to mix well but everyone is trying to include her.

Reply from Abbas Nurmohamed, Director at The Knowles

Thank you for your review and the great feedback you have left us. It is our priority to ensure our residents lead rich and fulfilling lives at The Knowles, and we will continue to encourage your mother to ensure she takes part in the activities which are meaningful to her.


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Review from Jacqueline M (Daughter of Resident) published on 22 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A particular member of staff here at The Knowles is number one, excellent service! She shows so much care for my dad.

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Review from Jade M (Granddaughter of Resident) published on 22 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say how amazing a particular staff member is in The Knowles. She is very caring, and helpful and has my grandad's best interests at heart.

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Review from D W (Friend of Resident) published on 22 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always welcoming and friendly. The home decor is very refreshing. My friend has a good relationship with all the staff and is always smiling.

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Review from L W (Friend of Resident) published on 22 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I try to visit my family friend as often as I can, when visiting the home is always welcoming. The staff are friendly and helpful.

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Current Review Score: 9.9 (9.877)

Overview of Review Score

The Review Score of 9.9 (9.877) out of 10 for The Knowles is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 54 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 54 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.877 for The Knowles is calculated as follows: ( (572 Excellents x 5) + (61 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 642 Ratings = 4.877

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Knowles is based on 54 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 54 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Mar 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Frequently Asked Questions about The Knowles

What types of Care is The Knowles registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Knowles provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does The Knowles have?

There are 37 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at The Knowles?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Knowles to the centre of Coventry?

3.9 mile(s) as the crow flies, distance by road may be significantly further.