The Knowles

6 Duggins Lane, Tile Hill Village, Nr Solihull, Coventry CV4 9GN
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9.9 124 Reviews
  • The Knowles, Coventry
The Knowles in Tile Hill village, near Solihull, offers care to people aged 65+, those with physical disabilities and people living with dementia.

The care home accommodates 38 residents.

Dementia care is available thanks to trained, caring staff and facilities such as sensory areas, reminiscence activities and memory boxes.

Residents can pursue hobbies, get involved in gardening in the care home's large grounds or simply relax in the sensory beach-themed garden.

Residents can enjoy delicious, nutritious home cooked meals of their choice.

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Care Provided by The Knowles

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 39 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Knowles Care Home Ltd
  • Person in charge
  • Stephanie McNaney (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (37)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023

Funding & Fees Guide for The Knowles

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £800
    • Self-Funded Residential Dementia Care from £800
    • RESPITE Self-Funded Residential Care from £800
    • RESPITE Self-Funded Residential Dementia Care from £800
  • (these prices are only a guideline, please contact The Knowles to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

The Knowles Reviews (124)

Total of 124, showing 21-40
9.9

The Knowles has a Review Score of 9.9 (9.877) out of 10, based on 54 reviews in the last 2 years. Over all time The Knowles has 124 reviews.

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  • 107
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Date Published

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Review from D M (Friend of Resident) published on 20 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall very good.

Reply from Abbas Nurmohamed, Director at The Knowles

Thank you for your review, it is highly appreciated.


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Review from Rodney S (Friend of Resident) published on 20 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good here, all staff very helpful and friendly.

Reply from Abbas Nurmohamed, Director at The Knowles

Thank you for your feedback, we appreciate you taking the time to leave this review and for recognising the helpfulness and friendliness of our staff team.


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Review from Doreen S (Friend of Resident) published on 20 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the home very pleasant and friendly staff.

Reply from Abbas Nurmohamed, Director at The Knowles

Thank you for your review and for recognising the friendliness of our staff team, it is highly appreciated. We will pass your feedback on.


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Review from L C (Son of Resident) published on 16 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have made my dad very welcome and look after him in an excellent way. As a family, our overall experience has been 1st class.

Reply from Abbas Nurmohamed, Director at The Knowles

Thank you for your review, it is great to read that the staff have made your father very welcome at The Knowles and that look after him in an excellent way. It is also great to read that your overall experience with The Knowles is first class, we will pass your feedback onto the team. Thank you once again.


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Review from Matthew C (Son of Resident) published on 16 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff, excellent food and care.

Reply from Abbas Nurmohamed, Director at The Knowles

Thank you for your review. It is great to read that you feel the staff are friendly and the meals and care provided are excellent. We will share your review with the team, thank you once again.


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Review from A M (Resident) published on 16 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, helpful and easygoing.

Reply from Abbas Nurmohamed, Director at The Knowles

Thank you for taking the time to leave us a review, it is great to see you have given us outstanding feedback - your review is much appreciated. Thank you.


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Review from Margaret R (Friend of Resident) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are wonderful and helpful and my friend is full of praise, especially for the food!

Reply from Abbas Nurmohamed, Director at The Knowles

Thank you for your review and the fantastic feedback you have left for The Knowles Care Home. We will pass this on to our staff including our kitchen team, thank you once again, your review is highly appreciated.


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Review from H D (Daughter of Resident) published on 18 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family were very worried about Dad's transition to your home. One of the staff members, in particular, has been so caring with us explaining how everything works she is an asset to you and an excellent member of your staff.

Reply from Abbas Nurmohamed, Director at The Knowles

Thank you for taking the time to leave The Knowles Care Home a review. We appreciate your feedback and it is great to read our staff has been caring with yourselves and eased the transition for your father.


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Review from M I (Brother of Resident) published on 18 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum has been at The Knowles for almost 4 years and we are so happy with the care, support and activities put on not only for Mum but all the residents. Such a lovely place to live and work. You are all amazing!

Reply from Abbas Nurmohamed, Director at The Knowles

Thank you for your outstanding feedback. It is great to read that you feel The Knowles is a lovely place to live and work along with your recognition of our amazing team! We will pass your feedback on to the staff.


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Review from A P (Son of Resident) published on 18 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very friendly, everywhere is clean and tidy.

Reply from Abbas Nurmohamed, Director at The Knowles

Thank you for your review, it is great to read that you feel our staff are friendly. We appreciate your feedback.


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Review from P L (Son-in-law of Resident) published on 17 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is such a pleasant home, where all the staff care and the owner attends regularly attending to all needs.

Reply from Abbas Nurmohamed, Director at The Knowles

Thank you for your review and your excellent feedback. We appreciate you recognising the caring nature of our staff, we will share your review with our team.


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Review from Mary J (Wife of Resident) published on 17 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From what I have seen so far it's very clean and the carers are very pleasant and helpful.

Reply from Abbas Nurmohamed, Director at The Knowles

Thank you for your review, it is great to read your excellent feedback and the acknowledgement of our staff team.


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Review from C L (Daughter of Resident) published on 16 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care home staff are lovely and have a good friendly relationship with residents. The care home arranges parties for the residents and relatives with food and entertainment at Christmas and Easter. The atmosphere and care is excellent. Highly recommend The Knowles care home.

Reply from Abbas Nurmohamed, Director at The Knowles

Thank you for your review and great feedback. It is great to read that you feel the atmosphere and care at The Knowles is excellent and we appreciate your recommendation of The Knowles Care Home to prospective care seekers.


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Review from Mary J (Daughter of Resident) published on 16 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited to see my mum. The staff were very friendly and helpful. They are very caring to my mum. They treat my mum with dignity and respect. All the staff know my mum's name and will always say hello to her and ask her how she is when they walk passed her. The staff are very patient, my mum requires
care 24/7, she needs help with personal care, mobility and eating and drinking. The home and staff provide a nice safe environment for my mum and all the other residents.

Reply from Abbas Nurmohamed, Director at The Knowles

Thank you for your review and for acknowledging our staff team. It is a pleasure caring for your Mother at The Knowles and we will share your feedback with the team.


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Review from T W (Daughter of Resident) published on 29 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are great, polite, and friendly - recommend this care home to anybody.

Reply from Abbas Nurmohamed, Director at The Knowles

Thank you for taking the time to leave us such a positive review and for recognising our staff team. We appreciate your recommendation to prospective care seekers.


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Review from J K (Respite Resident) published on 29 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are helpful and friendly always willing to help.

Reply from Abbas Nurmohamed, Director at The Knowles

Thank you for your review and for leaving us such positive feedback. We appreciate you recognising the helpfulness and friendliness of our staff, and we will share your review with the team.


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Review from K L (Son-in-law of Resident) published on 19 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Knowles have been looking after my mother-in-law for a few years now and have been excellent with her. Caring for all her needs. All the staff are caring and professional in every aspect. I and my family are very grateful for all they do regarding our family member plus all the other residents.

Reply from Abbas Nurmohamed, Director at The Knowles

Thank you for your review, it is great to read that you feel the staff are caring and professional in their approach. It is a pleasure caring for your mother-in-law, we will share your review with our team.


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Review from S L (Daughter of Resident) published on 19 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in The Knowles for over 3 years and the care, support and communication have been exceptional. She feels so at home and comfortable here. The management and staff have always been so kind, caring and professional. Thank you so much for the care and support you give to not only my mother
but all the other residents too.

Reply from Abbas Nurmohamed, Director at The Knowles

Thank you for your review. We appreciate you leaving such great feedback about The Knowles, it is a pleasure caring for your mother and all of our resident's, and we will share your review with the team.


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Review from M J (Son of Resident) published on 19 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the service my mother is receiving from the whole team who are all very friendly and helpful.

Reply from Abbas Nurmohamed, Director at The Knowles

Thank you for your review. It is great to read you are very happy with the service your mother receives at The Knowles and for commending our staff team. We will pass your feedback on to our staff.


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Review from S C (Son of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Following on from the loss of my father in September 2022 I moved my mother close to my home and chose The Knowles Care Home. After being made to feel very welcome from the start she adjusted quickly to her new life and routine and now calls this her home which is very reassuring to me. My mother has
made friends with other residents. The staff are excellent in their care for her and communicate well with her and me. The facilities are kept in good order and all the staff and managment are always there to answer my questions regarding her health and ability. More activities are being introduced which she very much enjoys taking part in. Meal times are a big favourite she loves the food and all of this gives me peace of mind with her care.

Reply from Abbas Nurmohamed, Director at The Knowles

Thank you for your review and for taking the time to leave such positive feedback. It is great to read that your mother now calls The Knowles home and how well your Mother has settled in. Thank you for recognising our staff, we will share your feedback with the team who will be delighted to read your comments!


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Current Review Score: 9.9 (9.877)

Overview of Review Score

The Review Score of 9.9 (9.877) out of 10 for The Knowles is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 54 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 54 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.877 for The Knowles is calculated as follows: ( (572 Excellents x 5) + (61 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 642 Ratings = 4.877

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Knowles is based on 54 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 54 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Mar 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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