The Knowles

6 Duggins Lane, Tile Hill Village, Nr Solihull, Coventry CV4 9GN
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9.8 128 Reviews
  • The Knowles, Coventry
The Knowles in Tile Hill village, near Solihull, offers care to people aged 65+, those with physical disabilities and people living with dementia.

The care home accommodates 38 residents.

Dementia care is available thanks to trained, caring staff and facilities such as sensory areas, reminiscence activities and memory boxes.

Residents can pursue hobbies, get involved in gardening in the care home's large grounds or simply relax in the sensory beach-themed garden.

Residents can enjoy delicious, nutritious home cooked meals of their choice.

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Care Provided by The Knowles

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 39 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Knowles Care Home Ltd
  • Person in charge
  • Stephanie McNaney (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (37)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023

Funding & Fees Guide for The Knowles

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £800
    • Self-Funded Residential Dementia Care from £800
    • RESPITE Self-Funded Residential Care from £800
    • RESPITE Self-Funded Residential Dementia Care from £800
  • (these prices are only a guideline, please contact The Knowles to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

The Knowles Reviews (128)

Total of 128, showing 41-60
9.8

The Knowles has a Review Score of 9.8 (9.785) out of 10, based on 57 reviews in the last 2 years. Over all time The Knowles has 128 reviews.

Overall Experience

  • 108
  • 19
  • 0
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  • 1

Date Published

128
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57
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Review from K L (Son-in-law of Resident) published on 19 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Knowles have been looking after my mother-in-law for a few years now and have been excellent with her. Caring for all her needs. All the staff are caring and professional in every aspect. I and my family are very grateful for all they do regarding our family member plus all the other residents.

Reply from Abbas Nurmohamed, Director at The Knowles

Thank you for your review, it is great to read that you feel the staff are caring and professional in their approach. It is a pleasure caring for your mother-in-law, we will share your review with our team.


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Review from S L (Daughter of Resident) published on 19 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in The Knowles for over 3 years and the care, support and communication have been exceptional. She feels so at home and comfortable here. The management and staff have always been so kind, caring and professional. Thank you so much for the care and support you give to not only my mother
but all the other residents too.

Reply from Abbas Nurmohamed, Director at The Knowles

Thank you for your review. We appreciate you leaving such great feedback about The Knowles, it is a pleasure caring for your mother and all of our resident's, and we will share your review with the team.


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Review from M J (Son of Resident) published on 19 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the service my mother is receiving from the whole team who are all very friendly and helpful.

Reply from Abbas Nurmohamed, Director at The Knowles

Thank you for your review. It is great to read you are very happy with the service your mother receives at The Knowles and for commending our staff team. We will pass your feedback on to our staff.


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Review from S C (Son of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Following on from the loss of my father in September 2022 I moved my mother close to my home and chose The Knowles Care Home. After being made to feel very welcome from the start she adjusted quickly to her new life and routine and now calls this her home which is very reassuring to me. My mother has
made friends with other residents. The staff are excellent in their care for her and communicate well with her and me. The facilities are kept in good order and all the staff and managment are always there to answer my questions regarding her health and ability. More activities are being introduced which she very much enjoys taking part in. Meal times are a big favourite she loves the food and all of this gives me peace of mind with her care.

Reply from Abbas Nurmohamed, Director at The Knowles

Thank you for your review and for taking the time to leave such positive feedback. It is great to read that your mother now calls The Knowles home and how well your Mother has settled in. Thank you for recognising our staff, we will share your feedback with the team who will be delighted to read your comments!


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Review from O R (Friend of Resident) published on 29 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They are really good with all the residents and can't fault the amount of hard work they do for my boyfriend's nan and all the other residents.

Reply from Abbas Nurmohamed, Director at The Knowles

Thank you for your review and for recognising the hard work of our staff team. Your feedback is highly appreciated.


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Review from M B (Grandson of Resident) published on 14 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent facilities and care. Since moving here my grandad has been a lot more settled happy and more lively. All the staff from management down very polite, friendly and nothing is too much trouble. Myself and my mum are a lot more relaxed and do not worry anymore.

Reply from Abbas Nurmohamed, Director at The Knowles

Thank you for your review and for your outstanding feedback. It is great to read your grandad is a lot more settled, happy and more lively since residing at The Knowles. Thank you for recognising our staff and management, we will share your feedback with our team.


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Review from C H (Wife of Resident) published on 14 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly. The manager is very approachable and helpful. Senior staff is always happy to help. My husband has settled in very well and is so happy here.

Reply from Abbas Nurmohamed, Director at The Knowles

Thank you for your review and acknowledging our staffing and management team. It is great to read your husband is very settled and happy at The Knowles. We appreciate your feedback.


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Review from Karen C (Daughter of Resident) published on 13 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been here for 3 weeks now and I am very happy with everything. Dad has a great room with his own toilet and big space. The facilities are all good, the day rooms, toilets and dining room. Staff are great, one staff member in particular has been amazing and goes above and beyond to help us.
A secure building which is great as it reassures no one is getting out.

Reply from Abbas Nurmohamed, Director at The Knowles

Thank you for your review. It is great to read you are happy with the services provided at The Knowles and for the outstanding feedback. We will share your review with our team, and thank you once again.


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Review from M B (Son of Resident) published on 9 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into The Knowles on 13/09/2023 and since being here has received first-class service whilst settling into her new surroundings. The staff are very helpful and extremely friendly to all residents and visitors.

Reply from Abbas Nurmohamed, Director at The Knowles

Thank you for your positive review and for recognising the friendliness and helpfulness of our staff. We will share your review with the team.


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Review from D W (Grandson of Resident) published on 9 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, kind, respectful.

Reply from Abbas Nurmohamed, Director at The Knowles

Thank you for your positive review and outstanding feedback. We will share your review with our team


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Review from M W (Daughter of Resident) published on 2 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional and reassuring.
Given lots of information.
Friendly home with lots of good vibes.
Staff are very helpful.

Reply from Abbas Nurmohamed, Director at The Knowles

Thank you for your review and recognising the professionalism, friendliness and helpfulness of our staff. We will share your review with our team.


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Review from Judy C (Wife of Resident) published on 17 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter and I cannot express our gratitude and praise for The Knowles care home. The manager and carers are so kind and compassionate. My husband was so well looked after by them all and to us during our everyday visits. The care home is outstanding in every way, second to none.

Reply from Abbas Nurmohamed, Director at The Knowles

Thank you for your review and kind words. It is great to read the Management and staffing team were both kind and compassionate and you felt your husband was well looked after, it was a pleasure caring for your husband we wish you and your family all the very best.


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Review from Sue T (Daughter of Resident) published on 11 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad spent the last weeks of his life at The Knowles care home and I can say that his care was second to none. The care and compassion he was shown were heartwarming and nothing was too much trouble for the wonderful staff and manager! They made us feel incredibly welcome and I would highly recommend
this dementia care home.

Reply from Abbas Nurmohamed, Director at The Knowles

Thank you for your positive review and recognising our staff and management team along with recommending The Knowles. Your review is highly appreciated and we will share it with our team.


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Review from L B (Daughter of Resident) published on 24 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After new decorating throughout the home, the feeling of organisation, the staff, as have always been, are caring and patient. I've seen them stop whatever they are doing to take people to the toilet (which can be a long job) and changing clothes sometimes. If we have any questions they are always answered.
The cleaner, laundry girl, young men and women and older staff are genuinely caring. We are at peace knowing our mother is protected.

Reply from Abbas Nurmohamed, Director at The Knowles

Thank you for your review and positive feedback and it is great to read you are at peace knowing your mother is protected. Thank you, once again, for your review and we will share it with the team.


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Review from Marion B (Daughter of Resident) published on 22 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at The Knowles are very patient and trust the resident with great respect.
My mum has been at The Knowles for a long time and is doing very well thanks to their care. If there's anything she needs, they see to it. When we visit her, they offer us dinner as well. Great care home.

Reply from Abbas Nurmohamed, Director at The Knowles

Thank you for your review and recognising the patience of our staff team, we will share your review with the team and thank you once again.


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Review from Carol M (Friend of Resident) published on 23 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, I find the home very pleasant. The staff are all very polite and good to the service users. I like that the service users have always got or get drinks, perhaps encouragement to drink would help. The curtains/bed linen could do with updating and perhaps a shelf in the room for personal possessions.
I did mention to the manager that I thought the carpets could do with being replaced with vinyl flooring as it is more hygienic, he assured me that they have started to update the upstairs and will include getting rid of carpets. Bigger TV would be a good idea in the lounge. I always get offered a hot drink.

Reply from Abbas Nurmohamed, Director at The Knowles

Thank you for your review and commending our staff team. We have noted your suggestions for improvement with regard to the environment and works are currently underway. One wing of the home is fully complete while the second is due to be complete by 26/05/2023, we are happy to give you a tour of the extensive improvements made to The Knowles and upgrade of the environment. Thank you once again for your review and your suggestions, which have been included in our "continuous improvement plan".


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Review from Daniel M (Grandson of Resident) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff to be very helpful and friendly, the management really seems to care for the residents. I could not ask for a better care home for my grandad.

Reply from Abbas Nurmohamed, Director at The Knowles

Thank you for such a positive review and commending our staff and management team, we will share your review with the staff who will be delighted to read your feedback.


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Review from J D (Resident) published on 21 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, great home to come to. Management is very good, 10/10. The food is superb, really good, great cooks. The staff are very good to all the people. You would be hard-pressed to find one better. Great home to come to.

Reply from Abbas Nurmohamed, Director at The Knowles

Thank you for your outstanding review and for recognising the great work our staff do, we will share your review with the team.


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Review from J M (Grandson of Resident) published on 2 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They look after my grandad very well with his Parkinson's.

Reply from Abbas Nurmohamed, Director at The Knowles

Thank you for reviewing The Knowles care home, we are pleased to read the team at The Knowles look after your grandad very well and will share your review with the team.


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Review from Pauline S (Friend of Resident) published on 2 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All round excellent experience.

Reply from Abbas Nurmohamed, Director at The Knowles

Thank you for such a positive review and commending The Knowles for an "All round excellent experience". Your review is highly appreciated.


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Current Review Score: 9.8 (9.785)

Overview of Review Score

The Review Score of 9.8 (9.785) out of 10 for The Knowles is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 57 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 56 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.785 for The Knowles is calculated as follows: ( (572 Excellents x 5) + (79 Goods x 4) + (11 Satisfactorys x 3) + (11 Very Poors x 1) ) ÷ 673 Ratings = 4.785

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Knowles is based on 56 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 56 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Mar 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (12)

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