The Knowles

6 Duggins Lane, Tile Hill Village, Nr Solihull, Coventry CV4 9GN
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9.9 124 Reviews
  • The Knowles, Coventry
The Knowles in Tile Hill village, near Solihull, offers care to people aged 65+, those with physical disabilities and people living with dementia.

The care home accommodates 38 residents.

Dementia care is available thanks to trained, caring staff and facilities such as sensory areas, reminiscence activities and memory boxes.

Residents can pursue hobbies, get involved in gardening in the care home's large grounds or simply relax in the sensory beach-themed garden.

Residents can enjoy delicious, nutritious home cooked meals of their choice.

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Care Provided by The Knowles

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 39 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Knowles Care Home Ltd
  • Person in charge
  • Stephanie McNaney (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (37)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023

Funding & Fees Guide for The Knowles

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £800
    • Self-Funded Residential Dementia Care from £800
    • RESPITE Self-Funded Residential Care from £800
    • RESPITE Self-Funded Residential Dementia Care from £800
  • (these prices are only a guideline, please contact The Knowles to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

The Knowles Reviews (124)

Total of 124, showing 61-80
9.9

The Knowles has a Review Score of 9.9 (9.877) out of 10, based on 54 reviews in the last 2 years. Over all time The Knowles has 124 reviews.

Overall Experience

  • 107
  • 17
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Date Published

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Review from Stuart B (Son of Resident) published on 22 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't praise the staff enough. They are always there looking after my dad's needs. They are very conscious of Covid and everyone's well-being. They keep us up to date with Dad's well-being. They have also been fantastic in the way they dealt with the passing of my mum over the last few days. Once
again, I can't thank them enough.

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Review from Alice L (Daughter of Resident) published on 18 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has settled really well at The Knowles and that is because the staff and management are very nice and do an excellent job of caring for my mum. Very clean and her room is very good.

Reply from Maree Leadbeater, Marketing Manager at The Knowles

Thank you for taking the time to leave a review. We are so pleased to hear your mum has settled in really well at the Knowles and that you are happy with the level of care and service she is receiving.


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Review from C G (Daughter of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with Mom's care. The staff are always happy and look after Mom extremely well, and she is very happy as well and says that she couldn't be looked after any better.

Reply from Maree Leadbeater, Marketing Manager at The Knowles

Thank you for taking the time to leave a review. We are so pleased to hear that your mum is happy in her life at The Knowles and the level of care she is receiving. We take feedback seriously and are always looking for ways to improve our service; we would be grateful to hear how you feel we could improve our facilities and management rating. If you would be happy to speak to us, please speak with the home manager on your next visit.


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Review from A L (Son of Resident) published on 22 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff very friendly and helpful. There are plenty of activities for the residents to do if they choose to. My mum loves the food and all the staff help her with all her needs. Great to get back to some sort of normality with trips having started again.

Reply from Maree Leadbeater, Marketing Manager at The Knowles

Thank you for taking the time to leave us a review. We are so pleased to hear that your mum is enjoying the food and activities at the Knowles and that you find our team very helpful. We are so happy that our residents are once again able to enjoy day trips. Thank you.


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Review from A B (Daughter of Resident) published on 20 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came into this home during the first lockdown, so unfortunately I was unable to view it. that said I've always found the staff helpful and courteous through my phone calls and emails.
Since being able to go into the home I have found a warm and welcoming environment and staff who take the time
to listen to ensure Mum is cared for in the way I would like and expect. Any concerns I have are dealt with promptly and professionally. Mum is very happy here.

Reply from Maree Leadbeater, Marketing Manager at The Knowles

Thank you for taking the time to leave us a review. We are so pleased to hear that your mum is enjoying her time here at The Knowles and that our team have been helpful and courteous. We are so pleased to finally be able to welcome you into our home and that our level of service is meeting your expectations in a prompt and professional manner. Thank you.


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Review from Kay D (Daughter of Resident) published on 18 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a daughter, my experience here at The Knowles has been exceptional. I can't fault anything. The staff are so understanding of the needs of my parents. I know when I leave after a visit my parents are content, happy and safe which makes me happy. Also, the activities (music etc) have made such a difference
to them both.

Reply from Maree Leadbeater, Marketing Manager at The Knowles

Thank you for taking the time to leave us a review. We are so pleased to hear your experience has been exceptional and that your parents are enjoying life at The Knowles. Thank you.


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Review from John D (Son of Resident) published on 8 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at The Knowles for some 10 months now. I am wholly confident that her needs are met all the time. She often tells me so too. The staff are very friendly, helpful and always answer fully any questions I may have. Mum is very happy there and as a family, that gives us a great deal of
peace of mind. Nothing is too much trouble.

Reply from Maree Leadbeater, Marketing Manager at The Knowles

Thank you for taking the time to leave us a review. We are so pleased to hear that your mum is happy with her life at The Knowles and that it has brought your family peace of mind. Thank you.


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Review from Kim R (Daughter of Resident) published on 4 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Would like to thank the Deputy Manager for the fantastic set-up she did for my parents on their anniversary. My dad was so happy and surprised. Mom has been at The Knowles less than a year, so it has been hard for him to adjust. It is expected she has the care and treated with dignity with dementia
as she lived when without dementia. Mom is settled although there were a few hiccups with other matters but this is slowly getting better. The Knowle would be lost without the Deputy Manager as you can always count on her.

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Review from Catherine L (Daughter of Resident) published on 7 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say a massive thank you to the deputy manager and all the staff that put so much effort into Mother’s Day. The home was decorated beautifully - the tables in the dining rooms were decorated with balloons, flowers and beautiful table clothes - it was a credit to the deputy manager and
all the staff. The residents all seemed very happy, chatting and listening to relaxing music. This is our Mum's first Mother’s Day at the Knowles and the deputy manager and her team made it so, so lovely for my sister and I to join Mum for lunch - the food was excellent. Thank you to everyone involved.

Reply from Maree Leadbeater, Marketing Manager at The Knowles

Thank you for taking the time to leave us a review. It was our pleasure to make this year's Mother's Day special for all our residents to celebrate with their children. We are so pleased to hear that your mum enjoyed the day along with the food and that you and your sister were able to join us for lunch. Thank you.


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Review from Margaret P (Daughter of Resident) published on 6 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just wanted to acknowledge the time, effort and thought the Knowles staff put in to creating such a very special Mother’s Day for all of the residents. It was clear to see they had all worked really hard to make the day very special for all - the dining tables looked absolutely beautiful - with so
much attention to detail and the atmosphere with everyone sitting down to lunch was vibrant, with lots of happy chatter and lovely background music. Mother’s Day is always very tough but the day was so special for so many - cannot thank you all enough.

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Review from Sonja R (Daughter of Resident) published on 20 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Both of my parents became residents of The Knowles approximately 2 1/2 years ago and very quickly adjusted to residential living. They were very content with this change in their living conditions and adapted quickly. I have never heard my mother say anything negative about her day-to-day living and
she is in a much happier and contented frame of mind than I have witnessed in a long time. From what I have observed I would certainly recommend The Knowles.

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Review from Adrienne G (Daughter of Resident) published on 13 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents have been residents, sadly my father passed away. The care and compassion shown to my mother and the family have been excellent. The staff has supported my mum every step of the way. They have always ensured I am aware of any concerns they may have. During the last year during COVID,
they have where possible ensured visits are possible.

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Review from C T (Husband of Resident) published on 5 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am pleased to comment on my wife care at The Knowles. The manager and all her staff are excellent. Nothing is too much trouble for them. This is a tremendous fie life for me, as I know my wife care and needs are met by a wonderful caring team who treat her with respect and dignity. I would recommend
The Knowles to anyone; it's such a lovely place.

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Review from Debbie T (Daughter of Resident) published on 19 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A massive thank you to the manager and staff who made my mums and other residents Mothers Day extra special. It has been a difficult year, so knowing my mum is looked after and cared for means so much. The room and table decorations were done lovely. I couldn't have done it better myself. The food looked
amazing, and my mum really enjoyed it. She had a laugh and a sing-along with the staff and other residents. Mothers Day is special, and that's exactly what you all made it; thank you.
I really like the use of the pod. Thank you all so much for your hard work and everything you all do.

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Review from V T (Resident) published on 3 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love it here. I have lots of new friends. The food is lovely, and the staff are wonderful.

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Review from K H (Resident) published on 3 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A great place to live.
I am very happy here.

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Review from Jo-Anne W (Daughter of Resident) published on 19 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is amazing. My mum now has a new lease of life and the staff are wonderful, happy and get her up doing stuff whereas before she would sit in a chair every day doing nothing. It was her birthday and they did good, got cake and got dressed up and had music. She does the cooking, knitting
club and arts and crafts. Mum is so much happier now. The staff go above and beyond.
I’d rate this home 10/10, it’s really lovely. Keep up the good work, the manager and her team make this home so special. Well done everyone!

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Review from G B (Son-in-law of Resident) published on 5 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall care has been extremely good. The carers are consistently sympathetic to the needs of residents and are good-natured whilst carrying out their duties.

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Review from Caroline B (Daughter of Resident) published on 5 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely pleased with the care my parents are receiving. The staff, including the care home manager, are fantastic, very conscientious, hardworking and kind. They are very attentive to the resident's needs. I have no regrets and am very happy that my parents are resident in this home. The staff
show exceptional kindness to the residents and are always pleasant and cheerful to residents and relatives. I have nothing but praise and gratitude for all the staff.

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Review from Shirley L (Daughter of Resident) published on 27 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has only been at the home for a short time so have had a lot of questions to ask.
I have found the manager and all the staff lovely and however busy they are they always had time to talk to me and reassure me.
There is a lovely atmosphere around the place and I am happy I can come away knowing
they are doing their best for Mum and she is looked after.

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Current Review Score: 9.9 (9.877)

Overview of Review Score

The Review Score of 9.9 (9.877) out of 10 for The Knowles is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 54 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 54 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.877 for The Knowles is calculated as follows: ( (572 Excellents x 5) + (61 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 642 Ratings = 4.877

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Knowles is based on 54 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 54 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Mar 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (12)

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