The Knowles

6 Duggins Lane, Tile Hill Village, Nr Solihull, Coventry CV4 9GN
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9.9 124 Reviews
  • The Knowles, Coventry
The Knowles in Tile Hill village, near Solihull, offers care to people aged 65+, those with physical disabilities and people living with dementia.

The care home accommodates 38 residents.

Dementia care is available thanks to trained, caring staff and facilities such as sensory areas, reminiscence activities and memory boxes.

Residents can pursue hobbies, get involved in gardening in the care home's large grounds or simply relax in the sensory beach-themed garden.

Residents can enjoy delicious, nutritious home cooked meals of their choice.

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Care Provided by The Knowles

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 39 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Knowles Care Home Ltd
  • Person in charge
  • Stephanie McNaney (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (37)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023

Funding & Fees Guide for The Knowles

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £800
    • Self-Funded Residential Dementia Care from £800
    • RESPITE Self-Funded Residential Care from £800
    • RESPITE Self-Funded Residential Dementia Care from £800
  • (these prices are only a guideline, please contact The Knowles to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

The Knowles Reviews (124)

Total of 124, showing 101-120
9.9

The Knowles has a Review Score of 9.9 (9.877) out of 10, based on 54 reviews in the last 2 years. Over all time The Knowles has 124 reviews.

Overall Experience

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Review from J W (Daughter-in-law of Resident) published on 22 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are absolutely amazing in the way they relate to the residents, especially one in particular. My mother-in-law speaks highly of her.

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Review from Malcolm L (Son of Resident) published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since the new manager and staff, replacements have taken place the home has improved beyond recognition.

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Review from Derek M (Son of Resident) published on 17 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely happy with the home and carers who are very helpful. The home is kept very clean and Mother's needs are always met.
Could not be more happy.

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Review from J D (Wife of Resident) published on 14 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As the home is on two floors residents, who have a bedroom on the first floor cannot go to their room during the daytime as there are no staff permanently up there. There is often an unpleasant smell of urine in the lounges. Food is mainly reheated and not prepared from fresh produce and this contributes
to it not looking very appetising. The permanent staff are efficient, caring and capable of looking after the residents well. However, there seems to be a high staff turnover and are depending on agency staff. Overall, The Knowles does a good job of caring for residents.

Reply from Louise Young, Marketing Manager at The Knowles

Thank you for praising the high quality of our care. We always listen and act on concerns to improve. As with most care homes we have to use agency staff to cover sickness. Our meals are supplied by award-winning caterers Appetito. We are proud of the cleanliness of our home but with mainly dementia residents accidents are inevitable.


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Review from J J (Friend of Resident) published on 14 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful friendly staff. Rooms can be personalised. Plenty of activity to keep the residents busy and the food is amazing.
My friend is very happy, content and making lots of new friends.

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Review from Ronald P (Husband of Resident) published on 14 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First attracted to this care home when seeing the number of carers and their interactions with the residents. The carers are very attentive to the needs of the residents and always have time to assist the residents in whatever their needs, always willing to talk to visitors and relatives and discuss
their progress.

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Review from Shirley B (Daughter of Resident) published on 25 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent home could not be happier, staff go out of there way to please, could not be happier knowing my mother is being so well cared for. The new manager thought of my mum's needs and changed her room to enjoy the garden.

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Review from Peter S (Son of Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff, very happy.

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Review from Mary J (Daughter of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Knowles is a lovely homely home - staff are very good and caring.

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Review from Sharon M (Daughter-in-law of Resident) published on 26 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff at The Knowles never cease to amaze me with their care.
We recently took my mother in law out. All the staff had reminded her and encouraged her to feel positive and get ready, even making sure she didn't eat too much before we arrived.
When we returned it was just like going back home.
She was greeted with great humour and asked all about her adventure.
Leaving her in the knowledge that she is safe and happy is a true gift - thank you!

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Review from Keith M (Son of Resident) published on 30 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is a very welcoming, warm and the staff are all very caring, warm-hearted and they all work very hard to keep all the residents happy.
There are lots of activities for the residents, dancing, singing, Jumping Jacques and more. The manager and assistant who run the home are very dedicated
and out the care of the residents 1st in every case.
I give the level of care 10 out of 10.

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Review from K G (Daughter of Resident) published on 26 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very caring staff.
Always approachable and keep me informed of any issues with my dad.

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Review from D C (Daughter of Resident) published on 10 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am absolutely overwhelmed by the support, care and dedication of the staff. Their attention to detail and needs of each resident can be clearly seen, especially the Acting Senior. Staff are dedicated, have a sense of humor and will assist and discuss my mother's care at every opportunity. The residents
are happy and you can clearly see they are safe, secure and cared for.

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Review from Chris T (Son of Resident) published on 3 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We find the home to be warm and inviting and mum's care to be very good. She seems to be happy and contented.

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Review from Jack B (Nephew of Resident) published on 14 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The core of regular full-time staff show their knowledge of the resident's needs and care for them with patience and humour. However, some of the agency staff cannot match this and show they are not so well suited for the job.
All the full-time staff including cleaners, cooks and maintenance staff
show a willingness to help whenever they can.

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Review from Barry E (Partner of Resident) published on 1 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is warm and friendly with lots of carers who are all very attentive, facilities and bedrooms are good.

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Review from J M (Daughter of Resident) published on 22 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is clean and comfortable for its residents. The staff are kind and helpful to residents but the laundry is haphazard and items get lost or are poorly treated. My only concern would be that there is not enough to occupy or stimulate residents during the day. I realise that costs must be taken
into consideration, but leaving residents sat in front of a TV is no good for people with poor eyesight or hearing and is not enough to occupy what minds they have left.

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Review from A C (Daughter-in-law of Resident) published on 31 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly caring staff.

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Review from Susan B (Sister of Resident) published on 12 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are lovely, very caring. My brother is looked after well. The bedrooms are nice, very clean. The staff are always coming around with hot drinks and snacks.

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Review from Margaret June C (Wife of Resident) published on 12 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has only been here for two weeks and everything about the care and home has been first class.

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Current Review Score: 9.9 (9.877)

Overview of Review Score

The Review Score of 9.9 (9.877) out of 10 for The Knowles is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 54 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 54 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.877 for The Knowles is calculated as follows: ( (572 Excellents x 5) + (61 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 642 Ratings = 4.877

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Knowles is based on 54 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 54 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Mar 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (12)

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