Godiva Lodge

Heath Crescent, Stoke Heath, Coventry CV2 4PR
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9.8 40 Reviews
  • Godiva Lodge, Coventry
Anchor’s Godiva Lodge in Coventry is a purpose-built care home, providing quality care and facilities within a comfortable and relaxing environment. The home continues to welcome new residents and it is located near Stoke Heath with good road and public transport links.

The home provides residential care which is personally tailored to meet the individual needs of customers and enhance their quality of life. The care team works with customers and their loved ones to create detailed care plans to ensure each individual’s health and care needs are continually met.

Anchor provides dementia care and offers on-going training to care staff to ensure their approach always reflects best practice.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has more than 60 years of experience as a not-for-profit provider of services to older people.

Anchor reinvests the money made into their retirement properties and care homes to continually raise standards and to provide a high-quality service to surpass customers' expectations.

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Care Provided by Godiva Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's

Good to Know

  • Person in charge
  • Ciara Monaghan (Manager)
  • Admission Criteria
    • Godiva Lodge accepts referrals from our Local Authority.
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (40)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2008

Funding & Fees Guide for Godiva Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at Godiva Lodge.


  • Parking

  • There is onsite parking, including disabled spaces.


Godiva Lodge Reviews (40)

Total of 40, showing 21-40
9.8

Godiva Lodge has a Review Score of 9.8 (9.761) out of 10, based on 12 reviews in the last 2 years. Over all time Godiva Lodge has 40 reviews.

Overall Experience

  • 29
  • 9
  • 1
  • 1
  • 0

Date Published

40
1
9
12
28

Review from Jane M (Wife of Resident) published on 5 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband went to Godiva for respite in November 2021, however as he was waiting for a permanent place this was able to be continued from December. He was so unsettled at home, and I was worried that he’d struggle to cope. How wrong was I! He was made to feel at home straight away, the staff all take
an interest in the person, not the disease! I was pleasantly surprised by how well he settled even though there were a few hiccups on the way. It was difficult during December with Covid restrictions, but the staff were amazing keeping the residents entertained and were always there on the end of the phone regardless. It’s such a relief to know how well he’s looked after and that he engages with the staff and the other residents and takes part in the activities he wants. Never seen him looking so physically well for years and that’s all credit to the staff, worth their weight in gold!

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Review from Karen P (Daughter of Resident) published on 7 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum went to live at Godiva Lodge at the beginning of lockdown in 2020.
As you can imagine, as for many, this has been a very tough couple of years. The staff at Godiva have done a wonderful job of looking after Mum and keeping everyone safe. We know she is well cared for and loved.
It was her
90th birthday on the 4th of February and what can I say but what a fantastic response from Godiva. They cleaned and decorated a room which our family could enter without entering the home itself, further efforts to keep other residents safe, they provided food and a cake and gave Mum a gift of flowers.
We cannot say how much we appreciate their kindness, generosity and flexibility during these ongoing difficult times. Thank you so much to everyone there, we have memories to treasure on our mum's milestone birthday! Words seem a bit inadequate but we are so very grateful.

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Review from Helen C (Daughter of Resident) published on 5 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Godiva Lodge since 27th September 2021, when her previous care home closed down. After looking at several care homes I chose Godiva Lodge and I'm so glad I did. She has a lovely, spacious room with her own private facilities, where the care staff help her with her personal
needs i.e. showering. Each time I see her she is smartly dressed - the staff have helped her choose colour coordinated clothes. Mum has gained weight since being at Godiva Lodge, which I'm not surprised at, as the food always looks lovely. Mum is very particular about her hair and has a weekly appointment at the hair salon within the home. There are regular activities, which the residents are encouraged to join in with. When I visit I am always made welcome and you never have to look for a care assistant. They are very "on the ball" and if there are any concerns, they don't wait for my next visit. They call me straight away. Well done to all at Godiva Lodge.

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Review from Anne S (Daughter of Resident) published on 15 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has blossomed since coming to Godiva Lodge in October. She has made friends, joined in activities and has socialised more and her daily interactions have increased. Her memory is still poor but she appears to be more alert and lively with a better positive outlook. She enjoys the food and always
looks clean and well-groomed. I now have more peace of mind knowing that she is safe and well cared for, thank you.

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Review from Debbie C (Daughter of Resident) published on 23 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Such an amazing place. My Mum had to be moved there during the COVID outbreak, we were not allowed to settle her in, but the staff have all been amazing and brilliant in their care of our Mum. She is really happy and put on weight, so good to see her like this, after a very upsetting time. A massive
thank you to all the staff at Godiva, you do an amazing, caring job!

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Review from T R (Daughter of Resident) published on 12 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum has been cared for in Godiva Lodge for three years. She is so settled and she has a wonderful relationship with the Godiva staff, who bring a smile to her face. I know we feel reassured that she is well cared for and I know she definitely enjoys the food. During these strange times we are currently
living in I know we, like many of the other families, appreciate the hard work and dedicated care the team are providing. By putting the photo's/video's on of the activities that are going on in the home we can see our Mum, as well as the other residents who we have come to know over the years Mum has been there. The team continue to entertain with their videos with the Queen one just before VE day being an absolute legend. The residents look to really enjoy being part of these events. A big thank you to you all and thank you for putting things on social media so that we have that contact until we do get to see our loved ones again.

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Review from P O (Partner of Resident) published on 20 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Godiva Lodge is warm, welcoming and bright to enter. The staff are caring and treat residents with kindness and understanding. As a partner of a resident, it did not take long for me to realise he was in a very good place. All his needs are seen to by very caring staff. I feel lucky that, what can be
a traumatic experience, has turned out to be very reaffirming event.

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Review from G D (Daughter of Resident) published on 3 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been here for one year and this time last year was extremely stressful
I now have full confidence that my mum is well looked after.
Although her Dementia is slowly getting worse, her walking has improved a great deal. I am very pleased that despite what my mum may say to staff, they still
give her respect and meet her needs.

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Review from A W (Son of Resident) published on 4 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The number and frequency of activities have improved over the last year (the resident has been here for over three years).
Communication with family could be improved. For example, receiving a phone call from the hospital to say parent was ok and ready for collection which was the first I knew of the
fall?
The frequent changes of staff are confusing for us let alone the residents and causes inconsistencies.
The building is kept clean and tidy. The menu is varied and looks/smells tempting. Personally I object to the term 'customer' being used to describe residents it's very impersonal.

Reply from Tracy Manzi, District Manager at Godiva Lodge

Thank you for your feedback, we are sorry that our colleague changes have had a negative impact on communication and consistency, please be reassured as part of our robust recruitment programme the Manager will be working with all colleagues to address your concerns and welcomes your feedback.


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Review from V G (Wife of Resident) published on 1 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in care for 13 months in that time he has excellent care by all the staff, carers and everyone that works in Godiva Lodge. They always show care and support for my husband's needs.
They are always friendly towards me on visits and available to discuss his care.
I often have meals
with my husband it's lovely to have a time of normality together at this stressful time. They are always supportive of my husband's needs.

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Review from D J (Wife of Resident) published on 1 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff go out of their way to be helpful and always have cheerful smile for residents, their family and friends.
The kitchen staff are always willing to meet any dietary needs and will explain any concerns that we may have regarding these.
My husband really enjoys the Friday music sessions
as do all the other residents by the look on their faces.
Would appreciate a weekly church service but know it is difficult to find people with the time to do this.

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Review from Susan M (Daughter of Resident) published on 14 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

January 2019 I raised a number of concerns with Godiva Lodge. This was acknowledged in February and treated as a complaint by Anchor with a full response promised within 10 days. None has been received as at 17 July. Care has improved but is basic. She is fed, kept clean and safe. However, fundamentals
i.e. spectacles/hearing aids are rarely fitted when I visit. Three pairs of named spectacles and hearing aids went missing within 4 weeks of living there as well as other articles. There appears to be no lost property box. There is always a smell in her room. The sitting room is often unstaffed when I arrive or if staffed, they are fully immersed writing notes in a care plan rather than usefully interacting with the residents, though in the last few weeks there appears to be more organised activities. Woollen garments are stretched out of proportion in the laundry. I find the office/admin staff unapproachable when trying to find information. There is no liaison between staff and next of kin and I am not made aware of Mum's health or when a doctor has been called out to her. Entering and leaving the premises is unsatisfactory.

Reply from Tracy Manzi, District Manager at Godiva Lodge

Thank you for taking the time to review Godiva Lodge and we are pleased that you rate our facilities as good. Our home manager provided you with a response to your complaint in February which covered the issues that you have raised. We are aware of the issues and are looking to address these. We invited you to arrange a meeting to discuss your concerns in more detail, which we would like the opportunity to do at a mutually convenient time.


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Review from Sally C (Niece of Resident) published on 1 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding care consistently over the 6 years my aunt has been there. Genuine kindness and thoughtfulness from the staff. They have always been sensitive to my aunt's likes and dislikes, and have made her so happy. She genuinely thinks of the staff as her family. I'm so grateful that she is in this
care home. As a retired staff nurse, I have seen a huge range of care homes, but never anywhere as good as this.

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Review from Stephanie E (Granddaughter of Resident) published on 31 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely caring home, take care of my Grandad, they really made sure he was well looked after he is always happy here! The home is well looked after and is always clean and tidy

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Review from Sally (Daughter-in-law of Resident) published on 6 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic home, always feel reassured that the best possible care is provided, staff and management are amazing! The home is currently undergoing some improvements which have made a massive difference - well done all!

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Review from Maggie O (Daughter of Resident) published on 20 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Godiva Lodge feels like 'home' for my mum. She is treated with dignity and is very well cared for. Staff and new manager are amazing. Improvements made recently enhance the feelings of homeliness. Well done everyone.

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Review from Ritu B (Daughter of Resident) published on 25 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are highly trained to deal with varying forms of dementia. All staff are kind, compassionate, professional and understanding of our needs. When issues arise, the Deputy manages, has always dealt and helped resolved problems.
My mum is in a safe, clean, caring environment. We feel the pressure
has been lifted off our shoulders. The kindness and care will never be forgotten. Where we were unable to cope, you have all taken over and helped. There are no words to express how grateful we are. Thank you dearly.

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Review from Shirlee A (Daughter of Resident) published on 23 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother stayed here three times this year and she loves it. The staff are really nice. Great place to stay for respite.

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Review from Marilyn K (Friend of Resident) published on 23 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend seems happy here.


Staff seem very friendly.


Rooms and corridors very clean.


I cannot tell you about meals etc.


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Review from Danny B (Son of Resident) published on 29 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Godiva Lodge for some time now. I could not be happier with her care.
I go to sleep at night content knowing my mum is in safe hands.
I know all the staff by their first names and when you don't see them for a while you hope they haven't left.
We are like one happy family if my
mums not feeling it one day I'll sit with somebody else's mum or dad and keep them company.
Thank you.

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Current Review Score: 9.8 (9.761)

Overview of Review Score

The Review Score of 9.8 (9.761) out of 10 for Godiva Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.761 for Godiva Lodge is calculated as follows: ( (106 Excellents x 5) + (31 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 138 Ratings = 4.761

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Godiva Lodge is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Sep 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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