Grove House

215 Tamworth Road, Keresley, Coventry CV7 8JJ
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9.4 21 Reviews
  • Grove House, Coventry
Grove House is a converted Victorian home, set in its own beautiful grounds, providing residential and respite care for the people of Coventry and Warwickshire.

For sitting and relaxing there are two comfy and cosy lounges as well as an attractive conservatory lounge, which offers a quiet and warm space from where you can enjoy views of the extensive gardens.

Bedrooms are individually and tastefully decorated, and you are able to add your own treasured possessions to make your room truly feel like a home from home.

Good home cooked food is an essential part of daily life at Grove House, as well as a full range of interesting activities for you to enjoy.

The home’s experienced staff will only deliver care suited to your own particular needs. Whatever those needs are, the team understand the need to treat you with compassion, dignity and respect at all times.

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Care Provided by Grove House

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 29 Service Users
  • Privately Owned
  • Care Offered
  • Bariatric Care/Obesity
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Speech Impairment
  • Other Care Provided
  • Own GP if required

Good to Know

  • Owner
  • Ratan Care Homes Ltd
  • Person in charge
  • Carol Whelan (Care Manager)
  • Admission Criteria
    • Any
    • Ages 65+
  • Room Information
    • Single Rooms (29)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Grove House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £780 – £999
    • RESPITE Self-Funded Residential Care £780 – £999
  • (these prices are only a guideline, please contact Grove House to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home has an open door policy, visiting any time of the day.


  • Parking

  • Car park located at front of building


Grove House Reviews (21)

Total of 21, showing 1-20
9.4

Grove House has a Review Score of 9.4 (9.373) out of 10, based on 12 reviews in the last 2 years. Over all time Grove House has 21 reviews.

Overall Experience

  • 14
  • 6
  • 0
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  • 1

Date Published

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Review from Jason S (Son of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always caring.
Very clean home. I feel the care for my mother during her stay over the 3.5 years has been done with high care and dignity. The stay are always friendly with the residents.

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Review from Emma C (Daughter of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Grove House for the past 4 years. The care given to Mum has been excellent. Nothing has been too much for them. During Mum's final days, the support and care for us alongside Mum has been amazing. Not sure how we would have coped without everyone at Grove House. Mum has always been
spotless. Cannot thank them enough.

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Review from J B (Son of Resident) published on 25 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I needed to get my mother into a home in March 2020, covid lockdown! I know about Grove House and they agreed to help on a respite basis, this turned into long-term until her death there in November 2023.
My main concern was her care and I can say the staff are fantastic and she got great care there.
The home itself shows signs of wear but is neglected in the price. A positive experience and no corporate rubbish.

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Review from B N (Daughter of Resident) published on 13 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really professional and friendly home, my mother has thrived there, lovely family atmosphere, and staff are amazing with my mum, she has a lovely story to tell me about her day every time we come in.

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Review from Kim M (Daughter of Resident) published on 1 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a care home, staff give 100% care, as a family of a service user we look upon the team as an extended family.
Our dad passed away June 13th after 16 months in Grove House. We've spent many hours within the home and will continue to do so. We always recommend Grove House to anybody looking to place
a family member.
We have zero faults with Grove House.

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Review from Paul W (Brother of Resident) published on 16 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the whole experience. My brother was treated with kindness and care during his 10-week stay. Nothing appeared to be too much trouble for the staff in making him feel at home. He left with happy memories of his time here.

Reply from Carol Whelan, Registered manager at Grove House

Thank you so much for such a kind review. We loved looking after your brother and hope he is well. Please do get in touch if there is anything we can do to help the family in the future. Best wishes.


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Review from N H (Son of Resident) published on 17 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been a resident at Grove House for over 2 years and the care she has received is little short of exemplary. They have looked after Mum with complete dignity. Nothing is too much trouble. They have given me information quickly regarding any health issues and carried out both her and our
wishes at all times. Unfortunately, she passed away on March 3rd. But every member of staff went beyond what was expected and made the experience easier to bear. Thanks to everyone at Grove House.

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Review from Joyce W (Resident) published on 2 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After a fall, with a broken limb, the care given to me was very good. I felt safe and gradually able to reclaim my independence, to return to my assisted living flat, which was my goal. The meals were excellent and definitely helped my recuperation.

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Review from Christopher N (Son of Resident) published on 16 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Just a wonderful environment whenever I call to see Mum. Staff are always cheerful and helpful.

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Review from Karen N (Daughter of Resident) published on 22 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came here in May this year for six weeks of respite care. She arrived feeling very scared and didn't want to leave her room. All the staff made her feel really welcome and encouraged her to come down to the lounge. She now spends all her time downstairs and loves all the staff, joining in
all the activities provided. The gardens are lovely and we enjoy taking her outside on a warm day to look at the flowers and trees. Mum loves the food and cakes are always there at tea time. Hopefully mum will stay on to enjoy the rest of her years. Couldn't ask for more - well done!

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Review from Alan C (Nephew of Resident) published on 5 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Grove House is a lovely home for its residents. My auntie was welcomed into the Grove House family by staff and other residents. She never stopped telling us about how caring the staff were and how good the food was. My auntie also enjoyed the lovely gardens. Our thanks to the whole team.

Reply from Chris Tarry, Director at Grove House

Hello Alan, thank you for such a nice review. We always try and deliver the very best care for our residents in a warm, welcoming and happy environment.


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Review from S S (Son of Resident) published on 22 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Care home not fit for purpose. Very dirty and very dated management will ban you if you complain. I have reported them to CQC about excrement in my mother's fingernails and mouldy food under her bed and when I raised concerns they email me and said I was not welcome to visit my mother any more as they
will not accept criticism. Place smells of urine. I have requested my mother's transfer from this inadequate care facility as I fear for her welfare. Untrained inexperienced staff. Irregular meal times. Not meeting dietary requirements. Patient neglect. No safeguarding in place. Random people walking around without signing in or ID checks prior to entry. 1 star is generous, but no star is not an option. Should be closed down.

Reply from Tina Aurora, Nominated Person at Grove House

We are sorry to hear that you had a negative experience at Grove House. As an organisation we are committed to providing the highest quality of care, to make a real and lasting difference for everyone we support. Please be assured that we take any concerns seriously and always seek to address any issues raised to us.


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Review from B A (Son of Resident) published on 23 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In the 12-months my mum was a resident in the home, she was happy and well cared for. Due to Covid-19, I was unable to go inside the home - I had outside visits. I did get to go inside the home and see my mums rooms at the end.

Reply from Elizabeth Madarasz, Manager at Grove House

Thank you for your review and kind words.
It was a pleasure having your mum living with us at Grove House, she will be missed.
Take care and keep safe.
Wishing you all the best.
Kind Regards,
Elizabeth


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Review from Paul V (Son of Resident) published on 2 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Was always willing to help. Keep us informed on all to do with mum, happy to help us with anything we needed to know. Staff were happy and helpful. Very nice home.

Reply from Elizabeth Madarasz, Manager at Grove House

Thank you so much for your lovely review on behalf of all the staff at Grove House.
Take care and keep safe.


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Review from Hester F (Daughter of Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was accepted into Grove House initially for three weeks respite care after a stay in hospital and subsequent return home. Her general fitness was poor and management of her medication erratic. During her stay, she put on weight, regained her mental capacity and her fitness improved, her stay
was extended by a further two weeks. We found the staff to be diligent, caring and helpful. My mother was well treated, respected and looked after in a way that meant what had been sole responsibility was now shared with people we trusted.

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Review from Kevan O (Son of Resident) published on 11 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident for 11 months. She settled in very well. We are more than happy with her placement at Grove House.

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Review from Janet B (Daughter of Resident) published on 10 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been a resident for 18 months and the care she receives is very good. She is treated with dignity at all times. The meals they receive are cooked on site and offer choices every day. It's not her 'home' but is as near as one could get.

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Review from Chris R (Son of Resident) published on 10 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When my mum came down from County Durham when she could no longer look after herself, I tried to find somewhere comfortable and homely.
Grove nursing home does all of that and more.
Really good staff who are well managed.
Keep up the good work. Thank you all.

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Review from Jean M (Daughter of Resident) published on 10 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

First impressions a year ago, when I urgently needed respite for my mother as I was going on holiday were correct...
Homely, fresh smelling, lovely day rooms, two overlooking a lovely, large garden.
I spoke to a resident there who said that the food was good - and it is!
The staff could not be more
pleasant and helpful. Value for money is excellent.
Mum looks on it as a holiday (respite).
I get a break, Mum T.L.C. too - great!

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Review from Sandra H (Niece of Resident) published on 25 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Uncle was discharged from hospital for respite care. On arrival he was unable to walk following a hip fracture, his condition was poor, and he'd been discharged with bedsores. The Manager clearly leads her team by example. They have been caring, supportive and helpful both to my Uncle and I. As a
result he is now able to walk a little distance, (though at 95 it is unlikely he will ever walk unsupported). His skin is now in a better condition, and he looks so much more like his "old self!" This definitely is due to the care he has been given at Grove House.

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Current Review Score: 9.4 (9.373)

Overview of Review Score

The Review Score of 9.4 (9.373) out of 10 for Grove House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.373 for Grove House is calculated as follows: ( (97 Excellents x 5) + (25 Goods x 4) + (7 Satisfactorys x 3) + (2 Poors x 2) + (11 Very Poors x 1) ) ÷ 142 Ratings = 4.373

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Grove House is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Aug 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Grove House

What types of Care is Grove House registered for?

Older Person Care, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Grove House provide?

Own GP if required is an additional type of care provided.

How many Rooms does Grove House have?

There are 29 Single Rooms.

What are the Facilities & Services at Grove House?

Own Furniture if required, Pet Friendly (or by arrangement), Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Grove House to the centre of Coventry?

3.5 mile(s) as the crow flies, distance by road may be significantly further.