Victoria Gardens Care Home

328 Tile Hill Lane, Tile Hill, Coventry CV4 9DS
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8.5 57 Reviews
  • Victoria Gardens Care Home, Coventry
Victoria Gardens Care Home, situated in the peaceful residential area of Tile Hill, just outside of Coventry, provides person-centre residential, nursing and nursing dementia care to older people.

A small and friendly home, Victoria Garden has a real family feel where every resident is fully supported by the kind and caring team. The choice of sitting rooms and dining areas have been designed to create a warm and homely feel, whilst the large garden is a popular spot for socialising and enjoying visits with friends and family. En suite bedrooms offer a slice of tranquillity for residents, with privacy always respected.

The professional care team at Victoria Gardens take the time to learn about each resident’s individual hobbies and interests, supporting them to lead an active and fulfilling life. In addition to the range of activities available, residents are also supported to take an active role in the Tile Hill community, from building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area.

If you're looking for a welcoming care home with great amenities on the doorstep, get in touch with the team at Victoria Gardens. They'd love to welcome you for a visit and show you all the home has to offer.

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Care Provided by Victoria Gardens Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 28 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Emma Foley (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (28)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Victoria Gardens Care Home Reviews (57)

Total of 57, showing 1-20
8.5

Victoria Gardens Care Home has a Review Score of 8.5 (8.483) out of 10, based on 3 reviews in the last 2 years. Over all time Victoria Gardens Care Home has 57 reviews.

Overall Experience

  • 39
  • 16
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Review from K M (Granddaughter of Resident) published on 22 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely great staff and conditions made my Nan feel so welcome and were amazing with all her needs. Anything she needed the staff supported her to high standards.

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Review from Beryl S (Respite Resident) published on 14 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very good care home. The staff was very helpful and pleasant. Had a wonderful send-off when leaving.

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Review from S W (Daughter of Resident) published on 19 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very pleased with Victoria Gardens. The manager and her team are really lovely, they are so compassionate and are very good to my mum and she loves it there. I myself treat them like family and can ask them anything. Wouldn't want my mum to go anywhere else.

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Review from Dawn C (Daughter of Resident) published on 12 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so happy that Dad is a resident at Victoria Gardens Care Home. From the first time I viewed the home, I could see that the staff are a fantastic team of people who genuinely care about the residents, kindness really does shine through everything they do. Everyone is friendly and helpful and Dad
has formed special relationships with the staff. He is engaged in activities that stimulate and interest him. Dad likes music, singing, dancing, watching movies and artwork, activities that happen daily at the home. Dad has dementia and the home gives him the stable routine that he needs to feel happy and content, he was so stressed out in his own home environment, not knowing when care staff would be coming and going and who the carers would be so this has given me so much peace of mind knowing that Dad is so well cared for and happy. The doctors visit every week so the medical care Dad is getting has been fantastic. I cannot praise and thank the staff enough for the wonderful work they do.

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Review from Linda N (Daughter of Resident) published on 24 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel overwhelmed with the compassion shown towards my dad. I live in Devon and have spent a few days with Dad, who recently moved to Victoria Gardens. The staff have shown compassion and care in understanding Dad's need's, including his dog. I have also been made welcome. All the staff I have met
are wonderful, nothing is too much trouble. I feel happy and content knowing Dad is being well looked after. Thank you all.

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Review from D W (Resident) published on 24 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice and very good. The home is friendly, and the staff are fantastic.

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Review from P A (Resident) published on 17 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I originally came here on the 18th of March 2022, for respite care and installation of eye drops, three types, three times a day for two to three weeks, after cataract surgery. Some discomfort continues but I stayed on because I have a large room with adjourning toilet and shower room, no stairs and
the room is south facing and has double french doors opening onto a patio and lawn. At home, I have an east-facing room with an outside toilet and pantry on one side and neighbour's room extension on the other. The only snag with this place is it's far too expensive.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Victoria Gardens Care Home

Thank you for the review. Relating to your concern in regards to the fees, your social worker has been contacted by the Home Manager and a financial assessment has been arranged and was scheduled to take place on 25th October 2022. You have stated that you are happy to remain at Victoria Gardens and do not wish to return back home. Once the financial assessment has taken place and if the local authority conclude that you are entitled to funding then your fees will be reduced to reflect the Local Authority Weekly Fee. If you wish to discuss further please contact the Home Manager on 02476 466602 and he will be happy to assist you.


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Review from Shirley W (Respite Resident) published on 8 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is so lovely to be back for two weeks respite. This being the second time as came last year. Really it's like coming home. Such a long distance from East Kent, but well worth it. The staff and residents so like family. I really must return in the future for residential care. Thank you everyone for
the love and affection.

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Review from Gordon T (Resident) published on 13 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have pleasure telling folks if they need a care home, they would be happy to be here. The food is good and the entertainment is excellent. So many things are going on every day in Victoria Gardens, in this very friendly home so come and you will be welcome so come see it sometime and see for yourself.
Best wishes. See you soon!

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Review from Jean O (Respite Resident) published on 3 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to the staff for their care and help. The entertainment was excellent. I would go back again. The food was also excellent. I have recommended it to friends.

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Review from Martyn R (Respite Resident) published on 4 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a care home to which I was referred by the local hospital as the finish of my treatment, for which I stayed four weeks, ending tomorrow. My discharge from here is due to the NHS assessment physiotherapy team. The care home is pleasantly staffed and they have been helpful. Some of my walking
problems have improved, the rest has been promised by the neurology clinic.

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Review from Debbie L (Daughter of Resident) published on 27 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum never wanted to move into a care home, but when I could no longer provide the expert care she needed, we were very lucky that she found a place at Victoria Gardens Care Home.
Right from the beginning, Mum was welcomed like one of the family, and has received fantastic support from the team. Despite
a very difficult and stressful 18 months, the care has been consistently excellent, and I have peace of mind knowing she's so well looked after.
All of the the team work well together, everyone is included, and I couldn't be more grateful for the job they all do.
Without them, we wouldn't be able to cope and my Mum wouldn't have much quality of life. I'd like to say a huge thank you!

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Review from Shirley A (Niece of Resident) published on 11 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The ongoing care for my auntie is fabulous. The staff have worked so hard during these difficult times. I have really enjoyed the monthly newsletter sent by email with updates of the activities at Victoria Gardens. Well done to all the staff.

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Review from D H (Friend of Resident) published on 23 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming and friendly team. Welcomed my friend with open arms.

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Review from L H (Niece of Resident) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Victoria Gardens Care Home is a friendly and warm environment, the staff are always happy to help. I feel reassured in knowing my aunty is safe, well and happy. I would recommend this home to anyone who wants their relative to be treated with utter respect.

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Review from Alan C (Son of Resident) published on 29 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Have always found staff friendly and helpful and they always treat my Mum with respect but having fun, at the same time. The home seems to be very well run and I have mentioned your residence to a number of people who have vulnerable parents and might be looking for a place at a later date. Have not
got a bad thing to say really - staff always keep me or my daughter informed if there is anything wrong or if she needs anything. Keep up the good work.

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Review from Ruth P (Resident) assisted by family/friend published on 4 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The food is excellent and I get on very well with the cook. They are very good at providing a diabetic pudding for me.
The staff are great and you never have to ask twice for anything.
I am very pleased to be able to have regular window visits.

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Review from Ruth (Daughter of Resident) published on 29 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We are happy with the care that our mother receives at Victoria Gardens. The staff have worked so hard over the current pandemic to keep all the residents and staff well. It has been very hard not to have visited but we have understood the reasons for this. Our mother has been well cared for and her
hair has been trimmed by staff, as unfortunately, the hairdresser cannot visit at present and her nails have been manicured. We are able to see our mother on Facebook and see that she is joining in the events put on for the residents such as singing, making cakes and cards etc.

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Review from Paul G (Friend of Resident) published on 28 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Good place, good care and high caliber. It's not easy with the current restrictions, but they have handled it well. Communication is open, and I never feel like they're trying to pull the wool over our eyes.

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Review from Patricia C (Relative of Resident) published on 28 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but the highest of praise for the staff at Victoria Gardens. They have managed so well, especially considering the circumstances. My partner is always informed of changes or concerns, and they truly love their patients. I highly recommend them due to this.

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Current Review Score: 8.5 (8.483)

Overview of Review Score

The Review Score of 8.5 (8.483) out of 10 for Victoria Gardens Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.8 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.697 for Victoria Gardens Care Home is calculated as follows: ( (24 Excellents x 5) + (8 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 33 Ratings = 4.697

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.786 Points relating to the number of positive Reviews for Victoria Gardens Care Home is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6. 3 Positive Reviews ÷ 5.6 = 0.536

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (6)

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Frequently Asked Questions about Victoria Gardens Care Home

What types of Care is Victoria Gardens Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Victoria Gardens Care Home provide?

Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Victoria Gardens Care Home have?

There are 28 Single Rooms.

What are the Facilities & Services at Victoria Gardens Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Victoria Gardens Care Home to the centre of Coventry?

2.3 mile(s) as the crow flies, distance by road may be significantly further.