Review from Edward G (Friend of Resident) published on 19 August 2020
Submitted via Website • Report

Overall Experience

Its been hard with all that's going on, but the workers at Victoria Gardens always make sure I'm able to speak and video chat with my loved one and let me know how they're doing. I was worried, but for no reason. I may not be able to come in but I can do window visits and still feel connected. Right

bunch there.

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Review from Mel M (Friend of Resident) published on 29 July 2020
Submitted via Website • Report

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Lovely place, lovely vibe. The staff are so caring and friendly and the residents always seem so happy. Even with all of this going on, there is still joy to be had there. I cannot say enough about how wonderful they are.

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Review from A T (Daughter of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience

Staff are kind and very caring, working in a professional manner.
Mum is very well looked after and treated with dignity and respect.

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Review from J C (Daughter of Resident) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience

So far our experience of this care home has been very satisfactory. Always someone about to ask how my father is, and help with his needs.

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Review from D M (Nephew of Resident) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience

The manager and her staff could not have been more understanding and caring for their residents. Genuinely friendly and cheerful, making sometimes difficult situations bearable. I cannot thank them enough. The atmosphere at Victoria Gardens is more of a family home than a care home, very well done to

all who work there, it's surely more than just a job.

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Review from P B (Daughter of Resident) published on 13 November 2019
Submitted via Postal Card • Report

Overall Experience

Very good. Very helpful and friendly, nothing is too much trouble. Mum very happy there. Good food.

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Review from K R (Daughter of Resident) published on 5 September 2019
Submitted via Postal Card • Report

Overall Experience

From the moment you walk through the door, the place is welcoming and homely. The staff will go the extra mile for the residents to make them comfortable. A few things could be improved, mainly the improvement of activities out of the home and the decoration but things are gradually being improved from

that respect. I am glad we chose here for my mum.

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Review from Teresa P (Daughter of Resident) published on 21 March 2019
Submitted via Postal Card • Report

Overall Experience

Mother has resided in Victoria Gardens for the last couple of years and was always very happy to be here and had no complaints - it felt like she was part of a family.

In the last couple of weeks, Mother's health deteriorated and the care that has been delivered is exceptional, also with true sympathy

and dignity towards my mother.

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Review from P B (Daughter of Resident) published on 31 January 2019
Submitted via Postal Card • Report

Overall Experience

My mother had to go in there in an emergency due to my illness, and the fact that I am no longer able to care full time for her at home. My mum is 91 and a very strong minded particular person (91 years, still mobile, slight dementia, short term memory loss).

She has settled in very well, the staff

are pleasant to me, any visitors that come to see her.

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Review from Trevor R (Nephew of Resident) published on 19 December 2018
Submitted via Postal Card • Report

Overall Experience

Excellent home. Very well run by all the staff and residents well looked after. Had a lovely visit with my aunty who is very happy.

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Review from Leigh A (Relative of Resident) published on 5 November 2018
Submitted via Postal Card • Report

Overall Experience

Every time I come here everyone is having fun and friendly and smiling. Very welcoming environment. Lovely activities on and comfortable. My Nan says she is happy here and the people/staff are caring. They always come quickly when needed.

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Review from M T (Daughter of Resident) published on 2 October 2018
Submitted via Postal Card • Report

Overall Experience

I have found Victoria Gardens to be suitable for my father. The staff are attentive and caring. The only negative I have is that I believe there should be a lot more outings for the residents and also more stimulating activities for the residents that have memory issues. And more notice should be taken

knowing that certain foods are not eaten but given to the resident.

Reply from Clare Sheehan, Careline Advisor at Victoria Gardens Care Home

Thank you for your comments. We have recently welcomed on-board a new wellbeing coordinator who has been planning a new activities programme for our Home and tailoring for each individual Resident’s needs. We have reviewed our diet notifications to ensure they reflect our Residents personal choice and dietary requirements. Our Chef is aware of these dietary requirements and will ensure the meals provided are of the Resident’s preferred choices. We value your feedback, thank you for taking the time to complete this review for us.

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Review from J W (Sister of Resident) published on 27 September 2018
Submitted via Postal Card • Report

Overall Experience

I have noticed a marked improvement in the last few weeks since she became involved in the new activities sessions.
A relaxed atmosphere in the home and nothing seems too much trouble for the staff.
Visitors are invited to become involved and no restrictions on visits.

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Review from Kerrie M (Granddaughter of Resident) published on 22 June 2018
Submitted via Postal Card • Report

Overall Experience

Well, what can I say....except for wonderful. My Nan cam here from another care home and from the moment she arrived here she has been shown nothing but care, dignity and love. The staff are excellent, always happy with the residents and they know every individual's needs. They push my Nan to have a

good quality of life - even when she is sometimes reluctant to leave her room. They carefully encourage her and care of her always.

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Review from B B (Son of Resident) published on 11 June 2018
Submitted via Postal Card • Report

Overall Experience

All the staff are extremely nice and they all have mum a lovely warm welcome when she arrived and made her feel at home and helped mum settle in really quick.
Mum is really happy.

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Review from Mollie W (Daughter of Resident) published on 23 March 2018
Submitted via Postal Card • Report

Overall Experience

Mum stayed in respite care while I was on a long holiday. She thoroughly enjoyed her stay. Her health and well-being has vastly improved in the short time she has been at Victoria Gardens. It has been a joy to arrive home to see her so alert, well and happy. I cannot praise the staff enough. They are

very friendly and can't do enough for mum. Always receptive to her care needs and personal wishes.
The care home is well run/managed. The manager is very approachable and communications excellent. Nothing I can find fault with.

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Review from A B (Niece of Resident) published on 14 December 2017
Submitted via Postal Card • Report

Overall Experience

Every aspect of present care and future was discussed at the meeting. The physical and mental condition was covered. Any concerns were discussed and the helpfulness of all the staff towards my uncle and his family discussed, both were excellent.

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Review from Martin L (Relative of Resident) published on 19 October 2017
Submitted via Website • Report

Overall Experience

We selected Victoria Gardens for respite care because it was local to where we live.

We found the staff extremely friendly whilst being professional at all times.

The facilities are adequate and the food is good.

We will be using this care home again for respite care in early 2018.

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Review from J I (Niece of Resident) published on 4 September 2017
Submitted via Postal Card • Report

Overall Experience

This is the second time my uncle has had respite in this care home and we would recommend it and should this be required in the future, would not hesitate to return.

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Review from S A (Resident) assisted by family/friend published on 14 August 2017
Submitted via Postal Card • Report

Overall Experience

A shower unit would be nice.
Activities poor - largely due to the other residents who wish to sit and watch TV all day.

Reply from HC-One, Careline Team at Victoria Gardens Care Home

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
Our wellbeing coordinator has spoken to all of our residents to ask them what activities they would like to do. We strive to ensure that we can meet all of residents needs by group activities or private one to one time, arts and crafts, trips out or watching the television.
We ask each resident if they would like to join in the activities and we always respect choices to join in or not as the case may be.
Our rooms do not have en-suite showers, however, we do have a walk in shower for residents to use in the home and we do point this out to prospective residents when they visit us to look round the home.

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Victoria Gardens Care Home

Care Provided by Victoria Gardens Care Home

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