Victoria Manor Care Home

31/33 Abbey Road, Whitley, Coventry CV3 4BJ
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9.8 71 Reviews
  • Victoria Manor Care Home, Coventry
Victoria Manor Care Home, situated in the popular residential area of Whitley, sitting on the outskirts of Coventry, is a warm and welcoming setting offer high quality residential and residential dementia care.

A small and welcoming purpose-built home, Victoria Manor offer residents a choice of several sitting rooms and dining areas, all tastefully decorated and furnished for maximum comfort, while the in-house hairdressing salon is very popular. Surrounded by parkland, the enclosed garden provides the perfect setting for spending time in the company of friends and family.

The whole team at Victoria Manor go above and beyond to offer the very best support to every resident. Following carefully designed and bespoke care plans and focusing on quality of life, residents not only benefit from their skilled care services but also an engaging lifestyle created around them and their personal interests.

Whether it's spending time with the local community, engaging with the varied activities programme, enjoying the lovely garden space or relaxing with a coffee during the regular coffee mornings, there is always something going on at Victoria Manor. The team get to know residents so that each day is one to look forward to.

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Care Provided by Victoria Manor Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 30 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Tina Booton (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (30)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Victoria Manor Care Home Reviews (71)

Total of 71, showing 1-20
9.8

Victoria Manor Care Home has a Review Score of 9.8 (9.779) out of 10, based on 20 reviews in the last 2 years. Over all time Victoria Manor Care Home has 71 reviews.

Overall Experience

  • 47
  • 19
  • 5
  • 0
  • 0

Date Published

71
2
8
20
51

Review from K D (Daughter of Resident) published on 27 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Christmas party was great. A great example of staff doing activities with residents. Lots of family came to see lights turned on and staff dealt with it really well. Always kind and caring. Never any issue talking to staff.

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Review from A B (Daughter of Resident) published on 24 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are extremely happy with Victoria Manor Care Home. My Dad is settled and very well looked after. They do lots of activities and outings and try and include my family and friends in these. The staff are very caring and keep us up to date regarding any medical issues or appointments etc. I would have
no hesitation in recommending Victoria Manor.

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Review from Pat D (Daughter of Resident) published on 20 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is getting the care she needs at a level we at home could not do. She always looks clean and tidy, and the home is always immaculate. The staff are very patient and very caring. We could not ask for more.

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Review from Julie C (Daughter of Resident) published on 22 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with all aspects of the care home. Staff look after residents well. My mum is always well dressed and her personal hygiene is attended to. Activities happen on a daily basis. We have just attended an open day held in the lovely garden. Food, drink and entertainment were provided. My
mum and I thoroughly enjoyed the day. Mum has lots of choices in the restaurant and tea and cake is always available. I am happy with all the care given to my mum.

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Review from Louise B (Daughter-in-law of Resident) published on 19 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Attended an Open Day on the 29th of June. It was superb. The attention to detail was very high. Residents were cared for in every way. Was lovely to spend time with other families that have loved ones in this home. Entertainment as always was fun and engaging for all. The staff go above and beyond to
make these days enjoyable. Lovely memories have been made, forever grateful.

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Review from A S (Niece of Resident) published on 16 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home! Staff are amazing, friendly, nothing is too much trouble.
Good facilities, clean, nice meals.
Visitors get offered a cup of tea at break times if you're visiting the residents.


Great get together on June 29th, residents enjoyed themselves. Music, stall, singer, drinks and food were

all laid on. Great day had by all.

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Review from D H (Daughter of Resident) published on 12 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dancing through the decades, organisation of the event was amazing. All residents and family members has an excellent day. The carers went above and beyond to make this day special. Couldn't have found a better care home for my mother. Thank you one and all.

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Review from Diane A (Daughter of Resident) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can honestly say that all the staff at Victoria Manor are friendly, caring and very diligent in all their tasks. They look after all the residents with due care and respect. I could not recommend this nursing home enough. The therapy puppy is an excellent idea for all.

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Review from R O (Son of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although the requirements to use the services of residential care home are not one to be recommended, this facility does provide a very good, safe and secure home for my mother, who is now in the latter stages of dementia.
The staff ensure she is safe, clean and secure which is all I can ask of them
because my mum no longer has capacity to ask for anything herself.

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Review from B C (Sister of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has sadly just passed away. The carers took turns to sit with my brother in his room. He was never on his own to his last breath taken. My brother was really happy and settled at Victoria Manor, where he was treated with dignity, the care that was shown to him was above and beyond. I haven't
got the words to express my gratitude for the care and empathy shown to him. I'm very grateful to all the staff involved.

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Review from L B (Daughter of Resident) published on 23 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff were very professional and thorough. My mum's views and choices were recorded in her care plan.
Mum is very happy living at Victoria Manor. The staff are so warm and welcoming.

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Review from Ben W (Grandson of Resident) published on 28 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly carers.
Supportive, go above and beyond.
Clean facilities.

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Review from D K (Daughter of Resident) published on 22 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Within a couple of days of a temporary admission, my mother, who had always expressed a wish never to go into a 'home', had decided she wanted to stay at Victoria Manor and make it her new home. She tells us she feels safe and well cared for, has made good friends and enjoys all the many activities
offered to her. She tells us the food is excellent and that she loves her room. The philosophy of 'kindness and friendship' is followed through all aspects of care. Staff are amazing and exceptionally friendly. Most of all, we know Mum is happy and settled and we, her family, are confident of her safety.

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Review from Brian L (Husband of Resident) published on 14 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Victoria Manor Care Home is in a quiet and beautiful area. Rooms are kept clean and tidy which they should be. The dining room is ideal, being bright and spacious, allowing the residents to make friends with each other and then they generally sit together talking during the day. There are plenty of
things going on to keep the residents involved, especially at the weekends. However, the one thing that stands out in the sixteen weeks that my wife has been there is that all the staff, doing a difficult job, go about their duties with a smile on their faces,

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Review from Steven T (Son of Resident) published on 11 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very well-trained, polite, friendly and very helpful.

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Review from Lily F (Daughter of Resident) published on 11 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided by the staff has been second to none. My mom has been provided with a safe, nurturing environment. She has been given the opportunity to socialise with others. The facilities provided have renewed her sense of dignity and her ability to keep clean and confident. The high level of attention
and security provided by the entire team has put both my mom's and my family's minds at considerable ease. Food and drink available to her have exceeded our expectations. A clean, caring and supportive home.

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Review from D M (Daughter of Resident) published on 11 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home provides everything needed for Mum, checking medication and weight and that she stays healthy.

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Review from John N (Son of Resident) published on 18 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very tidy, friendly and helpful staff, rooms are very good. Feel at ease knowing my mother is kept safe and in good hands.

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Review from E N (Son of Resident) published on 18 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly staff, attentive and good-humoured.

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Review from Ian M (Grandson of Resident) published on 18 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff. My nan says the food is great. Thanks for looking after her. One member of staff is very polite and very supportive.

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Current Review Score: 9.8 (9.779)

Overview of Review Score

The Review Score of 9.8 (9.779) out of 10 for Victoria Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.779 for Victoria Manor Care Home is calculated as follows: ( (198 Excellents x 5) + (31 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 240 Ratings = 4.779

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Victoria Manor Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Feb 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Tina

Tina Booton

Job Title: Home Manager

What does ‘kindness’ mean to you?


“Kind care is showing that you do care and wearing your heart on your sleeve.”


Having worked in care since she was 17 years old, Tina Booton, has gained a wealth of experience in providing care and support to elderly people, to enrich their lives.


Tina specialises in dementia care and has worked with Dementia Care Matters and the Alzheimer's Society. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Tina closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange activities with nearby schools and clubs and is always keen to include the local community in life at Victoria Manor.


When asked what she enjoys most about her role, Tina remarked:
“Trying to make a difference for the better, for the people and the home.”


Outside of work, Tina enjoys spending her time as a brownie leader and has run the unit for 25 years now.


If you would like to find out more information about Victoria Manor, Tina has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.


Frequently Asked Questions about Victoria Manor Care Home

What types of Care is Victoria Manor Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Victoria Manor Care Home provide?

Palliative Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Victoria Manor Care Home have?

There are 30 Single Rooms.

What are the Facilities & Services at Victoria Manor Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Victoria Manor Care Home to the centre of Coventry?

1.7 mile(s) as the crow flies, distance by road may be significantly further.