Victoria Manor Care Home

31/33 Abbey Road, Whitley, Coventry CV3 4BJ
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9.8 71 Reviews
  • Victoria Manor Care Home, Coventry
Victoria Manor Care Home, situated in the popular residential area of Whitley, sitting on the outskirts of Coventry, is a warm and welcoming setting offer high quality residential and residential dementia care.

A small and welcoming purpose-built home, Victoria Manor offer residents a choice of several sitting rooms and dining areas, all tastefully decorated and furnished for maximum comfort, while the in-house hairdressing salon is very popular. Surrounded by parkland, the enclosed garden provides the perfect setting for spending time in the company of friends and family.

The whole team at Victoria Manor go above and beyond to offer the very best support to every resident. Following carefully designed and bespoke care plans and focusing on quality of life, residents not only benefit from their skilled care services but also an engaging lifestyle created around them and their personal interests.

Whether it's spending time with the local community, engaging with the varied activities programme, enjoying the lovely garden space or relaxing with a coffee during the regular coffee mornings, there is always something going on at Victoria Manor. The team get to know residents so that each day is one to look forward to.

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Care Provided by Victoria Manor Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 30 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Tina Booton (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (30)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Victoria Manor Care Home Reviews (71)

Total of 71, showing 21-40
9.8

Victoria Manor Care Home has a Review Score of 9.8 (9.779) out of 10, based on 20 reviews in the last 2 years. Over all time Victoria Manor Care Home has 71 reviews.

Overall Experience

  • 47
  • 19
  • 5
  • 0
  • 0

Date Published

71
2
8
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51

Review from Yvonne B (Daughter of Resident) published on 20 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother seems settled and the staff are available for any questions we ask. She had a fall in the home and broke her hip, which necessitated a spell in hospital. The transition from hospital to the care home was handled in a caring, professional manner. The staff made sure all the necessary equipment
and requirements were catered for. Family and friends occasions happen frequently, which helps with creating a community feel.

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Review from R K (Daughter of Resident) published on 19 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with the care my mum receives. All the staff members are lovely and Mum gets on really well with them.

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Review from Robert M (Son of Resident) published on 8 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful, caring, attentive and friendly feel to the home. Excellent staff. Great meals. Keep residents occupied. Day trips out. Clean clothes and room. We are very happy with her care.

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Review from Michelle M (Daughter of Resident) published on 8 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Many thanks to all at Victoria Manor for your kindness and care in looking after our Dad. His passing has been eased, knowing staff have genuinely been saddened by his loss. The aftercare was also compassionate. Thank You.

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Review from T B (Husband of Resident) published on 25 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is very clean and tidy and the staff are welcoming when visiting. They seem willing to discuss any problems or needs or concerns. The staff seem to treat the residents with care, compassion and dignity. The residents rooms are kept very clean and tidy, with clothes and personal belongings,
well looked after. Personal care and needs are good, including hair/chiropody etc. Activities are arranged to benefit the staff and residents, by creating a togetherness feeling, even when residents just sit and watch, Lounges and meals allow residents to mingle with safety and security. Well catered for.

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Review from Sharon E (Daughter of Resident) published on 9 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in this care home for 3 years. The care and understanding of his dementia is first class. Personal care is amazing, dad had never had a shower in his life before arriving here but the staff were amazing with him and at 89 years old, they won him over. Unfortunately, my father passed
away 5 days ago. I have received the utmost care and support from the home and would recommend Victoria Manor to any family who feels a family member needs a residential care home.

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Review from J T (Daughter of Resident) published on 6 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During lockdown, there have been some challenging moments for the staff and our family. We have considered ourselves to be very lucky that we could still see our mum even though mostly through the window. Mum has been really poorly and the care she has received has been fabulous thanks to the staff.
We now see Mum in her own room which has been beneficial in aiding her recovery. Thank god for the staff here, they should be rewarded.

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Review from Jos (Son of Resident) published on 2 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After 6 months of COVID19 ‘lockdown,’ I was able to visit my parent at Victoria Manor this week. The visit was ‘socially-distanced’ (they were inside, I was outside), but was very well-managed and all staff were very attentive yet discreet.
The property was spotless when I arrived and staff members
I interacted with were firm but humane when explaining and enforcing the protective policies established to maintain the safety of the residents and staff.
This was the first time I had seen my parent in 6 months, and I was delighted to see that they were healthy and happy - very well cared-for and clearly had been encouraged to be a productive and contributing member of the Victoria Manor community.
I am happy and comforted that my parent is being cared for at Victoria Manor with expertise and compassion.

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Review from A W (Daughter of Resident) published on 2 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whilst unable to visit due to lockdown, the staff have made a real effort to keep me informed. Phone calls, newsletters, including personal photos. The home has been great both when I could visit and now.

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Review from Melissa D (Daughter of Resident) published on 2 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My mum seems to be ok and happy in the home, even though this is an extremely difficult time for both my mum and me especially not being able to visit her this is very hard, and I don't know yet when I will be able to see her again. The home sends me photos of mum which is nice but it's not the same
as seeing her. I hope they are keeping them busy as I would like to know more on a day-to-day basis what they do with the residents to keep their mind and bodies active. Do they go outside for fresh air? What do they do with them as they are in isolation in the rooms? More information/updates on the day-to-day activities would be useful to know, as with dementia you have to keep the mind as active as possible. I would hate to think of her sitting in her room for hours and not doing anything. So more communication would be helpful to put my mind at ease from the home to myself.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Victoria Manor Care Home

Thank you for your kind words and also for raising your concerns with us, as this enables us to drive forward improvements. The home has a well-being coordinator who is working hard to provide social stimulation to our residents whilst social distancing. As you have currently raised this with us, the Area Quality Director will visit the home to complete a further review and to assist the home in improving communication.


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Review from Joan H (Daughter of Resident) published on 10 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is lovely. The staff are always very pleasant and helpful. Mum always seems very contented and happy. Even when Mum has been distressed and agitated they have always treated her with care, talking to her and helping her. The home is always clean and tidy, always smells nice. Mum's room is always
aired and bed is always made.

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Review from P W (Son of Resident) published on 10 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have always been impressed ny the competent care that all the staff at Victoria Manor always give.
One Sunday I arrived to find fire engines had just arrived because water had set off the alarm, but the staff has got all residents to the safe zone and were keeping them calm. I collected my mother
to take her to church, the staff got her ready very rapidly. By the time we returned, the alarm company and plumber were finishing work and the atmosphere in the home was back to normal. Such professionalism!

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Review from J H (Daughter of Resident) published on 17 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Visit every week. Very rare to find enough staff to adequately cater for residents. 28/9/19 one staff, 30/9 no drinks for residents in the lounge at 10.30 am. My Dad asked me to get him a drink. I cut my Mum and Dad's nails, they can be left long and jagged. Doesn't appear to be much 'activities' going
on. Don't appear to be able to retain activity coordinators. No recent trips out since the bus has gone.

Reply from Clare Sheehan, Careline Advisor at Victoria Manor Care Home

Thank you for raising your concern as this enables us to drive forward improvements. We regularly review our staffing requirements based on the dependency and clinical need for our residents. As you have currently raised this with us, the Area Quality Director will visit the home to complete a further review. We currently have sickness within the wellbeing team and therefore will review how we can increase the activities within the home during this time. Nail care will be discussed with all our team to ensure this level of care is provided


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Review from D G (Friend of Resident) published on 17 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very friendly but needs more as they are very busy all the time. Need more time to spend with the residents.

Reply from Clare Sheehan, Careline Advisor at Victoria Manor Care Home

Thank you for your kind words and also for raising your concerns with us, as this enables us to drive forward improvements. We regularly review our staffing requirements based on the dependency and clinical need for our residents. As you have currently raised this with us, the Area Quality Director will visit the home to complete a further review.


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Review from M M (Friend of Resident) published on 17 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I have put a tick in excellent for staff as I believe they really do all they can in their workday, they are very caring and hardworking, my only concern is they on many occasions are so busy that there's no one in the lounge.

Reply from Clare Sheehan, Careline Advisor at Victoria Manor Care Home

Thank you for your kind words and also for raising your concern with us, as this enables us to drive forward improvements. We regularly review our staffing requirements based on the dependency and clinical need for our residents. As you have currently raised this with us, the Area Quality Director will visit the home to complete a further review. The home will also review the deployment of the team in relation to having a member of staff in the lounge area.


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Review from K M (Daughter of Resident) published on 12 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Upon entering the care home, I have always been greeted with pleasant, professional staff. They are doing a great job and I give them a lot of credit for the hard work they do as some of the residents can be demanding due to their illness.
My mother is always impeccably taken care of for which I am
always grateful.

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Review from Andrew C (Son of Resident) published on 8 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was a resident at Victoria Manor from late June 2018 through to August 2019 and she was treated with great respect at all times by the staff. She had very specific demands and ideas about what she expected from the home and the staff, in my opinion, did their utmost to meet her needs and keep
her as happy as they could. I would have no hesitation in recommending Victoria Manor at all.

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Review from Rosalind C (Sister of Resident) published on 1 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Victoria Manor shows great care and attention to my brother's needs as he has deteriorated during the three and a half years he has been a resident and I thank them for that.
At times throughout this deterioration, his care needs have changed and he is not always easy to manage.

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Review from Paul S (Son of Resident) published on 14 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The overall care is excellent. Feedback is good and the family visit on a regular basis and are known to the staff. Both parents are in their 90s and have different needs.

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Review from Debra G (Friend of Resident) published on 12 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think it is a lovely place to visit and very homely and the staff are friendly to us and my friend is looked after very well.

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Current Review Score: 9.8 (9.779)

Overview of Review Score

The Review Score of 9.8 (9.779) out of 10 for Victoria Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.779 for Victoria Manor Care Home is calculated as follows: ( (198 Excellents x 5) + (31 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 240 Ratings = 4.779

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Victoria Manor Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Feb 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Tina

Tina Booton

Job Title: Home Manager

What does ‘kindness’ mean to you?


“Kind care is showing that you do care and wearing your heart on your sleeve.”


Having worked in care since she was 17 years old, Tina Booton, has gained a wealth of experience in providing care and support to elderly people, to enrich their lives.


Tina specialises in dementia care and has worked with Dementia Care Matters and the Alzheimer's Society. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Tina closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange activities with nearby schools and clubs and is always keen to include the local community in life at Victoria Manor.


When asked what she enjoys most about her role, Tina remarked:
“Trying to make a difference for the better, for the people and the home.”


Outside of work, Tina enjoys spending her time as a brownie leader and has run the unit for 25 years now.


If you would like to find out more information about Victoria Manor, Tina has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.