Victoria Manor Care Home

31/33 Abbey Road, Whitley, Coventry CV3 4BJ
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9.8 71 Reviews
  • Victoria Manor Care Home, Coventry
Victoria Manor Care Home, situated in the popular residential area of Whitley, sitting on the outskirts of Coventry, is a warm and welcoming setting offer high quality residential and residential dementia care.

A small and welcoming purpose-built home, Victoria Manor offer residents a choice of several sitting rooms and dining areas, all tastefully decorated and furnished for maximum comfort, while the in-house hairdressing salon is very popular. Surrounded by parkland, the enclosed garden provides the perfect setting for spending time in the company of friends and family.

The whole team at Victoria Manor go above and beyond to offer the very best support to every resident. Following carefully designed and bespoke care plans and focusing on quality of life, residents not only benefit from their skilled care services but also an engaging lifestyle created around them and their personal interests.

Whether it's spending time with the local community, engaging with the varied activities programme, enjoying the lovely garden space or relaxing with a coffee during the regular coffee mornings, there is always something going on at Victoria Manor. The team get to know residents so that each day is one to look forward to.

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Care Provided by Victoria Manor Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 30 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Tina Booton (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (30)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Victoria Manor Care Home Reviews (71)

Total of 71, showing 41-60
9.8

Victoria Manor Care Home has a Review Score of 9.8 (9.779) out of 10, based on 20 reviews in the last 2 years. Over all time Victoria Manor Care Home has 71 reviews.

Overall Experience

  • 47
  • 19
  • 5
  • 0
  • 0

Date Published

71
2
8
20
51

Review from Amanda G (Daughter of Resident) published on 25 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It gives us comfort that he is safe here.
Use of pressure pads was one factor that helped us to choose this home because of my father's instability and likelihood to fall.
In previous homes, there were serious issues of my father being unclean, in dirty clothes and clothes being destroyed in the laundry.
Here, his clothes are very well cared for.

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Review from C T (Son of Resident) published on 25 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff here are very engaging and personable.
They call mum by her name which is important.
Mum has settled well and we believe this is down to the professional staff engaging with her.

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Review from Angela C (Daughter of Resident) published on 16 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always friendly, helpful and kind. Questions are always answered. If you are worried about relatives' illness or what care is needed, everything is explained. This home is welcoming and a very happy place to live in and visit.

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Review from Catherine J (Daughter of Resident) published on 5 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can only go on my experience and have to say since my mum has been here, she looks like a different person. Prior to her coming here, she was very ill. Not eating, not getting proper care, and she wasn’t safe. I think the staff are very caring, even when they’re busy! They’ve always treated us with
respect.


They put on lots of different events, and try different ways to make money, to pay for extras for the residents. Thank you to all of you!


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Review from Lyn D (Daughter of Resident) published on 1 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Victoria Manor is immaculate and Mum is very well cared for. We are always made to feel very welcome whenever we visit and it is reassuring to see that the residents are happy and safe.

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Review from S D (Relative of Resident) published on 15 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Impressed by the organisation to take residents on a picnic. More than one trip required involving boarding and disboarding individuals many who may be in wheelchairs must be quite a task.

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Review from R C (Husband of Resident) published on 12 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A BIG improvement in my wife's condition since she arrived one week ago.


I could not review all options as it has only been one week.


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Review from Mitch B (Partner of Resident) published on 8 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An extremely clean and well-kept care home. All staff are polite consistent and hard working.


Staff are always making sure the time for the residents at the home is fun, safe and welcoming with activities and events.


Would highly recommend the home!


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Review from Derick J (Son of Resident) published on 10 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our whole experience of Victoria Manor has been superb from our first visit to our Mum going into care. We feel it is a very well managed home. The staff are all very polite, caring and welcoming as well as being extremely helpful on all points. Mother has settled in very well, which we weren't expecting.
We feel this is all due to the staff and the very happy atmosphere within the home.

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Review from A B (Niece of Resident) published on 9 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Highly excellent standard of care and communication with residents and relatives kept informed.
Excellent food. My aunt always looks smart and tidy in appearance. She looks very healthy in appearance since being at Victoria Manor.

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Review from Andrew P (Son of Resident) published on 2 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff, always clean, environment and trips out for the residents appreciated.

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Review from Joyce W (Cousin of Resident) published on 31 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I find the staff helpful and friendly.
I also find the atmosphere relaxed.

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Review from Simon P (Son of Resident) published on 26 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that my mother needs is always carried out with dignity, kindness and always with a smile from all staff. The team is led by very efficient and able (continually) management team with a view by improving and developing the residents' experience.
Care plans are always updated and shared with
me on behalf of my mother. I could not wish for a better plan for her.

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Review from Anne H (Daughter of Resident) published on 19 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have shown exceptional patience with Mum and we are all very pleased with the care she has received.

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Review from John W (Son of Resident) published on 22 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot believe the difference both physically and mentally in my mother since entering the home. From being hardly able to walk she now will nearly 'run' up and down the corridor and seems to keep leaving her frame as she has become so confident on her feet. Although suffering from dementia she seems
far more alert and at least recognises me.... more than happened before she entered the home.


This is all down to the considerable care and attention she has been given but also the never-ending food she eats. From breakfast on the first morning she arrived from hospital she hasn't stopped eating. As a family, we couldn't be more impressed with what the home has done for her.


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Review from J E (Daughter-in-law of Resident) published on 4 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Caring staff and management who respond to family wishes.

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Review from Isabelle M (Daughter of Resident) published on 14 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I always find staff and management helpful, especially with concerns. Any problems that I have arisen are dealt with efficiently with care.

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Review from Dorothy B (Daughter of Resident) published on 2 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Victoria Manor for several months now. The staff are amazing and really care for the residents, nothing is too much trouble and they really try hard to give the residents a good life. The staff regularly take the residents out sometimes just over to the local cafe for a coffee but
also days out like Blackpool. The home is well run and spotlessly clean and well kept. The food is freshly cooked and of a very high standard. I have nothing but praise for this home as all the staff go over and above their roles. Dementia is a horrible disease but this is a happy home where I feel that mum is well looked after and cared for, which in turn makes it a bit more bearable for the family.

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Review from Michael A (Son of Resident) published on 24 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were impressed with the care given to my mother from the very start. Compassionate staff were on hand and were always helpful. It was a pleasure to visit Victoria Manor and we would recommend it.

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Review from Denise B (Daughter of Resident) published on 9 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very pleasant with a calming atmosphere. The staff are very caring and always put the residents at their ease. My father is very happy here. As I live in Cornwall, I am happy in the knowledge that he will be looked after.

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Current Review Score: 9.8 (9.779)

Overview of Review Score

The Review Score of 9.8 (9.779) out of 10 for Victoria Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.779 for Victoria Manor Care Home is calculated as follows: ( (198 Excellents x 5) + (31 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 240 Ratings = 4.779

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Victoria Manor Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Feb 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Tina

Tina Booton

Job Title: Home Manager

What does ‘kindness’ mean to you?


“Kind care is showing that you do care and wearing your heart on your sleeve.”


Having worked in care since she was 17 years old, Tina Booton, has gained a wealth of experience in providing care and support to elderly people, to enrich their lives.


Tina specialises in dementia care and has worked with Dementia Care Matters and the Alzheimer's Society. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Tina closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange activities with nearby schools and clubs and is always keen to include the local community in life at Victoria Manor.


When asked what she enjoys most about her role, Tina remarked:
“Trying to make a difference for the better, for the people and the home.”


Outside of work, Tina enjoys spending her time as a brownie leader and has run the unit for 25 years now.


If you would like to find out more information about Victoria Manor, Tina has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.