Victoria Manor Care Home

31/33 Abbey Road, Whitley, Coventry CV3 4BJ
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9.8 71 Reviews
  • Victoria Manor Care Home, Coventry
Victoria Manor Care Home, situated in the popular residential area of Whitley, sitting on the outskirts of Coventry, is a warm and welcoming setting offer high quality residential and residential dementia care.

A small and welcoming purpose-built home, Victoria Manor offer residents a choice of several sitting rooms and dining areas, all tastefully decorated and furnished for maximum comfort, while the in-house hairdressing salon is very popular. Surrounded by parkland, the enclosed garden provides the perfect setting for spending time in the company of friends and family.

The whole team at Victoria Manor go above and beyond to offer the very best support to every resident. Following carefully designed and bespoke care plans and focusing on quality of life, residents not only benefit from their skilled care services but also an engaging lifestyle created around them and their personal interests.

Whether it's spending time with the local community, engaging with the varied activities programme, enjoying the lovely garden space or relaxing with a coffee during the regular coffee mornings, there is always something going on at Victoria Manor. The team get to know residents so that each day is one to look forward to.

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Care Provided by Victoria Manor Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 30 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Tina Booton (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (30)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Victoria Manor Care Home Reviews (71)

Total of 71, showing 61-71
9.8

Victoria Manor Care Home has a Review Score of 9.8 (9.779) out of 10, based on 20 reviews in the last 2 years. Over all time Victoria Manor Care Home has 71 reviews.

Overall Experience

  • 47
  • 19
  • 5
  • 0
  • 0

Date Published

71
2
8
20
51

Review from N T (Son of Resident) published on 9 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

While dad was here all be it only a short time due to him going into hospital I/we found all the staff to be kind nothing was too much of an issue or a problem. Dad's care was very good he was always clean and well fed.
The house was always warm and clean.

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Review from William D (Husband of Resident) published on 8 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife entered care with you in October 2016. To date, all is well and she is very happy. My only concern would be that at times she dresses a little scruffy, as a proud woman this would upset her. My suggestion would be to ensure all soiled clothing is removed from her room ASAP, a minor point I know
but ti would improve her self-esteem.

Reply from HC-One, Careline Team at Victoria Manor Care Home

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
When Residents are very independent and still able to choose their own daily outfits which in most cases is their favourite it is difficult to launder them in a short turnaround time. We do try different approaches dependent on the Resident such as laundering on an evening when they are in their night time attire and always strive to ensure all Residents are smart and clean.
The Home Manager operates an open door policy, please feel free to call in and discuss any concerns.


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Review from Carole S (Daughter of Resident) published on 7 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Regarding Gala Night October 2016 -
What a wonderful evening, everyone was happy and relaxed. It was a pleasure to spend social time with the management and staff. My relative really enjoyed the evening, as did I.

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Review from Jane W (Daughter-in-law of Resident) published on 1 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very concerned about moving my mother in law from her care home, but with the wonderful support of the manager, the transfer went very well. We have found the staff extremely friendly and very kind. Good welcome on arrival at the home. My mother in law was settled very well and seems happier
than when she was in her last home. It has only been a short time but we are very happy with everything so far. Thank you.

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Review from Janet T (Daughter of Resident) published on 4 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't fault this Home. The care my Mum receives is second to none. I would highly reccommend this home.
The home's staff are wonderful and they really look after Mum going out of their way to ensure she is happy. Mum goes to over 60's Zumba every week on the minibus and is much happier at the home.

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Review from Carole S (Daughter of Resident) published on 24 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the quality of care and understanding shown at Victoria Manor.
Nothing is too much trouble and any queries or concerns are dealt with promptly.
The manager is very approachable as are the staff. There is an activity and outing plan which gives such a lot of happy stimulation in
a happy and safe environment.

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Review from Sheila T (Daughter of Resident) published on 15 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself, brothers and sisters always said to Mum we would never put her in a Home but unfortunately her galloping Vascular Dementia had other ideas. My sister and I trailed round several homes *on spec* but on arrival at Victoria Manor we were greeted warmly, shown around the Home, given every courtesy
and came away armed with information. We knew as soon as we entered the building that this was the place for our beloved Mum. The place was immaculate, there were no lingering smells and the staff were oh so welcoming. The residents looked well cared for and happy and the food choices menu, everything is cooked fresh in the Home's own kitchen, looked and tasted delicious and nourishing.
The day Mum was admitted was a difficult one for us all but the Staff and Management made the transition as comfortable as possible. We cannot fault the Home in any way. It has become a Home from Home for us all and kindness and friendliness are always in abundance. Thank you Victoria Manor.

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Review from Alyson S (Daughter of Resident) published on 14 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly supportive staff to both mum and myself. Kept up to date on a regular basis of mums needs, how she has been. Improvements have been made to enrich the lives of the residents.

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Review from Gerri B (Daughter of Resident) published on 6 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has only been a resident for a short while. We looked at three homes in the group and this was our favourite, it smelled so clean and looked the cleanest. Early concerns, the call bell was in the wrong place leaving a trailing wire, this was dealt with and a rubber edge placed over it, ideally
there should be two points in each room. The staff are very kind and have taken the trouble to get to know mum, they are approachable and have answered all our questions/concerns.

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Review from Jo D (Daughter of Resident) published on 3 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Usually visit once per week. Care staff (as always) courteous, welcoming and up to date on mum's current state. She'd had a lie in and missed breakfast but was tucking into a mid morning snack. Staff immediately available to help with toilet requirements. I found her to be calm and settled and well
cared for.

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Review from Steve D (Son of Resident) published on 3 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Great staff, mum is very happy.

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Current Review Score: 9.8 (9.779)

Overview of Review Score

The Review Score of 9.8 (9.779) out of 10 for Victoria Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.779 for Victoria Manor Care Home is calculated as follows: ( (198 Excellents x 5) + (31 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 240 Ratings = 4.779

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Victoria Manor Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Feb 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Tina

Tina Booton

Job Title: Home Manager

What does ‘kindness’ mean to you?


“Kind care is showing that you do care and wearing your heart on your sleeve.”


Having worked in care since she was 17 years old, Tina Booton, has gained a wealth of experience in providing care and support to elderly people, to enrich their lives.


Tina specialises in dementia care and has worked with Dementia Care Matters and the Alzheimer's Society. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Tina closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange activities with nearby schools and clubs and is always keen to include the local community in life at Victoria Manor.


When asked what she enjoys most about her role, Tina remarked:
“Trying to make a difference for the better, for the people and the home.”


Outside of work, Tina enjoys spending her time as a brownie leader and has run the unit for 25 years now.


If you would like to find out more information about Victoria Manor, Tina has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.