Victoria Park Care Home

75/83 Brays Lane, Stoke, Coventry CV2 4DS
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9.9 63 Reviews
  • Victoria Park Care Home, Coventry
Set in a leafy, residential area in Stoke, close to all local amenities, Victoria Park Care Home provides personalised residential care to older people.

Purpose-built and carefully designed, Victoria Park is a home-from-home setting complete with two two sitting rooms and two dining areas where residents can enjoy meals created by the fantastic catering team. The pretty, enclosed garden is cared for by some residents at the home and provides the perfect spot for catching up with friends and family, whilst the hairdressing salon is available for residents looking for some TLC.

The team at Victoria Park spend time getting to know residents, creating care plans that not only cover physical health needs but also social and emotional wellbeing. Socialisation in the home is promoted and the varied activities programme ensures there is something to suit every person's hobbies and interests.

The friendly home manager leads the team at Victoria Park to deliver the kindest possible care to residents, supporting them to lead their best possible life.

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Care Provided by Victoria Park Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 32 Service Users
  • Privately Owned
  • Care Offered
  • Anorexia/Bulimia/Self Harming
  • Bipolar/Manic Depression
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Katie Hollis (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (32)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Victoria Park Care Home Reviews (63)

Total of 63, showing 21-40
9.9

Victoria Park Care Home has a Review Score of 9.9 (9.864) out of 10, based on 15 reviews in the last 2 years. Over all time Victoria Park Care Home has 63 reviews.

Overall Experience

  • 45
  • 17
  • 1
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Date Published

63
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48

Review from Martin G (Partner of Resident) published on 18 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting Victoria Park for, now, nearly four months and have always found the staff to be friendly, very helpful and cheerful. It does not matter what time of day or night I visit, sometimes 10pm, I am always met with a smile. I have noticed a great improvement in my partner, since she has
been at Victoria Park. I put this down to the existence of the staff, in their high standard of care and professionalism. I am very pleased.

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Review from Antony R (Son of Resident) published on 9 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mum arrived, she has had excellent support. From the moment I walked into Victoria Park, I knew it was the right place. The support and staff are excellent and treat my mum as if she was at home. Words cannot say my gratitude. As I live many miles away, my mind is at rest as I know she will
be loved and fully supported.

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Review from Paula W (Daughter of Resident) published on 10 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were excellent. They treated my mum with care and dignity. They understood the importance of human contact and were very flexible and welcoming to my dad (whose wife of 63 years, who he had been caring for the past 7 years had just moved into a home). They allowed him to visit every day for
as long as he liked. I can't thank them enough.

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Review from K M (Resident) published on 30 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good. Staff are always attentive.

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Review from B W (Resident) published on 30 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the home friendly and helpful.
I like the food here and I enjoy playing bingo and reading.

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Review from P G (Resident) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a lovely home. The staff are really helpful and help with anything. Nothing is too much trouble.

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Review from Oliver S (Resident) published on 4 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like the people and staff. The food is really good and healthy. I like reminiscing with the well-being about my past times. The staff are helpful and maintain their wellbeing.

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Review from Derek W (Resident) published on 19 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Rooms, TV lounge and dining room are very homely - the lounge has a nice coal fire. In fact, it's a five-star hotel. Staff are fantastic and friendly. I am very lazy and untidy but the staff motivate me, cook and cater for my Asian taste and veggie menu but ice cream is cold. My wellbeing is better
after my illness and hopefully, I will have the confidence to face post covid.

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Review from Elizabeth R (Daughter-in-law of Resident) published on 10 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been very happy in the home since day one. He has been well looked after, respected and the staff have helped him a lot. He has loved all the meals he has been served and enjoyed the company. He has never complained about anything to us. He will be going back to his own home shortly, but I know
that, not only will the staff miss him, but he will miss them too. Thanks to all for looking after Dad and putting our minds at rest.

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Review from Diana T (Resident) published on 1 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like living here at Victoria Park.
The staff are friendly here.
I like the food here.

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Review from B R (Resident) published on 23 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful.

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Review from J M (Resident) published on 23 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I like it here at Victoria Park.
The staff are friendly.

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Review from M G (Resident) published on 24 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved to Victoria Park and I really like it here.

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Review from Paul C (Son of Resident) published on 24 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum seems to be well looked after and her general health and moods seem to have survived these difficult times. It is frustrating not to meet inside, but hopefully that will change soon.
Mum is getting fussier about food, so some options which she would feel more likely to eat heartily could be good
- it might help or maybe that's just how she is now.

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Review from V S (Daughter of Resident) published on 14 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has been in Victoria Park for over 12 months and myself, my family and Dad's friends love visiting as we are always greeted with a smile and friendly member of staff welcoming us into Dad's home. He is always happy and smiling and I am never disappointed in his appearance. He likes to be clean-shaven
and clean and the carers and staff work hard to give this dignity. The bedrooms are fantastic! Thank you and well done Victoria Park.

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Review from Gina M (Daughter of Resident) published on 17 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum spent two years in two other care homes and her health and wellbeing dropped considerably. Since being at victoria Park having lots of issues. From day one the staff were brilliant and after four weeks social worker couldn't believe the difference. The staff notice every little thing and act on
it. They are friendly, welcoming and helpful. It is like visiting friends and family. For the first time in years, I feel happy and content to leave my Mum. I don't know where Mum and I would be if it wasn't for the staff at Victoria Park!

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Review from S K (Resident) assisted by family/friend published on 7 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like how friendly all the staff are. The food is really good and I enjoy it very much. I am very happy where I live and would not want to live anywhere else.

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Review from C D (Son of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very happy with all the care mum has received so far and is continuing to receive. Thank you.

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Review from Annie K (Resident) published on 19 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Coming here for respite care for 2 broken arms. I have nothing but praise for the excellent care and kindness I have received here. Unable to feed of care for myself I was treated with every kindness and made very quick progress in my healing. ALl my medication was managed with accuracy and professionalism.
My hospital appointments were arranged carefully and the encouragement of staff helped me gain in confidence. I thank them all profoundly.

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Review from Paul C (Son of Resident) published on 27 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent only a short 3 months at Victoria Park which she called home but I would have to have gone a long way to find a more professional and caring staff. From day one I was overwhelmed with attention given and the tender attitude continued to visitors as well.
Always clean and tidy, always
welcoming. I will miss the visits. I fully endorsed Victoria Park and would recommend Victoria Park to anyone. Many many thanks.

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Current Review Score: 9.9 (9.864)

Overview of Review Score

The Review Score of 9.9 (9.864) out of 10 for Victoria Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.864 for Victoria Park Care Home is calculated as follows: ( (155 Excellents x 5) + (18 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 176 Ratings = 4.864

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Victoria Park Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Jul 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (8)

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Meet the Team (1)

Katie

Katie Hollis

Job Title: Home Manager

Introducing Katie Hollis
Home Manager at Victoria Park, Coventry
What does ‘kindness’ mean to you?


“Ensuring the residents are cared for in a way in which they would like, but also ensuring that the staff are happy and they all have a warm, caring environment to live and work in. Happiness is the key.”


As a dedicated healthcare professional, Katie has gained a wealth of experience in providing care and support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for residents.


Having worked at Victoria Park for many years, Katie closely shares HC-One’s vision in aiming to provide the kindest care for each and every resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Katie remarked:


“Knowing that every day I did my upmost to ensure the residents received kind and person centred care. ”


Katie has also achieved much outside of work, with her proudest achievements being volunteering for the YMCA, working with children and adults with additional needs to help raise money for the YMCA and achieved the top three for volunteer of the year in England.


Outside of work, Katie enjoys spending time with her nieces, nephews and god children and renovating her house.