Victoria Park Care Home has a Review Score of 9.9 (9.864) out of 10, based on 15 reviews in the last 2 years. Over all time Victoria Park Care Home has 63 reviews.
Review from Jennifer L (Resident) published on 15 May 2019
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Overall Experience
5.0 out of 5
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Review from Nathu T (Resident) published on 3 May 2019
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5.0 out of 5
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Review from Denise B (Niece of Resident) published on 28 February 2019
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Overall Experience
4.0 out of 5
Reply from Clare Sheehan, Careline Advisor at Victoria Park Care Home
Thank you for your kind comments regarding the staff at the home, which I will share with the team. We have taken on board your comments regarding your aunt’s time spent in the hoist. At busy times we will encourage your aunt to wait in the comfort and warmth of her room until staff are available to assist her with a shower and therefore avoid any unnecessary waits.
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Review from Safeena S (Friend of Resident) published on 20 September 2018
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5.0 out of 5
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Review from June K (Resident) assisted by family/friend published on 22 June 2018
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4.0 out of 5
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Review from Yvette K (Daughter-in-law of Resident) published on 22 June 2018
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Overall Experience
4.0 out of 5
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Review from Julie M (Daughter of Resident) published on 1 May 2018
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4.0 out of 5
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Review from G B (Resident) published on 10 April 2018
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5.0 out of 5
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Review from David T (Son of Resident) published on 2 March 2018
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4.0 out of 5
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Review from S B (Daughter of Resident) published on 22 February 2018
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4.0 out of 5
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Review from Lyn W (Daughter of Resident) published on 13 February 2018
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Overall Experience
4.0 out of 5
Dad passed away in October, however, we have been back to the home on a number of occasions, as it brings comfort to my mother and we are always made very welcome and told to come and visit whenever we feel the need.
We as a family would like to thank all the staff for their kindness.
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Review from William O (Resident) published on 5 January 2018
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5.0 out of 5
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Review from Maria G (Daughter of Resident) published on 21 December 2017
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5.0 out of 5
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Review from Margaret H (Resident) published on 31 October 2017
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5.0 out of 5
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Review from Paul W (Resident) published on 22 June 2017
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5.0 out of 5
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Review from M M (Granddaughter of Resident) published on 14 March 2017
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4.0 out of 5
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Review from David M (Son-in-law of Resident) published on 14 March 2017
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5.0 out of 5
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Review from Judith A (Daughter of Resident) published on 14 March 2017
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5.0 out of 5
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Review from M M (Resident) published on 14 March 2017
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5.0 out of 5
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Review from S B (Son of Resident) published on 2 February 2017
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Overall Experience
4.0 out of 5
Reply from HC-One, Careline Team at Victoria Park Care Home
Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
We take our recruitment process seriously and endeavour at all times to employ good quality, experienced and enthusiastic staff to work with our Residents in Victoria Park. We have been working hard on our recruitment within the home and will be fully staffed by the end of February 2017. This will reduce the need for the use of agency staff within the home.
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The Review Score of 9.9 (9.864) out of 10 for Victoria Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.864 for Victoria Park Care Home is calculated as follows: ( (155 Excellents x 5) + (18 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 176 Ratings = 4.864
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Victoria Park Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 15 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 7 Jul 2023
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Job Title: Home Manager
Introducing Katie Hollis
Home Manager at Victoria Park, Coventry
What does ‘kindness’ mean to you?
“Ensuring the residents are cared for in a way in which they would like, but also ensuring that the staff are happy and they all have a warm, caring environment to live and work in. Happiness is the key.”
As a dedicated healthcare professional, Katie has gained a wealth of experience in providing care and support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for residents.
Having worked at Victoria Park for many years, Katie closely shares HC-One’s vision in aiming to provide the kindest care for each and every resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to residents in a way that they gain the most benefit, in a warm and welcoming home.
When asked what she enjoys most about her role, Katie remarked:
“Knowing that every day I did my upmost to ensure the residents received kind and person centred care. ”
Katie has also achieved much outside of work, with her proudest achievements being volunteering for the YMCA, working with children and adults with additional needs to help raise money for the YMCA and achieved the top three for volunteer of the year in England.
Outside of work, Katie enjoys spending time with her nieces, nephews and god children and renovating her house.
