Victoria Mews Care Home

487/493 Binley Road, Binley, Coventry CV3 2DF
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9.6 68 Reviews
  • Victoria Mews Care Home, Coventry
Victoria Mews Care Home, situated in a residential area of Coventry, provides personalised residential dementia care to older people.

This small and friendly purpose-built home offers Residents a good choice of places in which to relax, dine and socialise, including a café, hairdressing salon, treatment room and a room designated for the pursuit of hobbies and interests. The lovely, landscaped garden, which is tended by some green-fingered residents, is a favourite setting for spending time with friends and family.

Victoria Mews boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends. On those sunny summer days, the outdoor spaces are the ideal spot for some alfresco dining. The catering team prides itself on ensuring that each meal is an enjoyable and heart-warming experience for every resident and visitor to the home.

The professional care team at Victoria Mews take the time to learn about each resident’s individual hobbies and interests, supporting everyone to lead an active and fulfilling life. In addition to the range of activities available, residents are also encouraged to take an active role in the Coventry community, from building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area.

Each member of the team is on hand to help you or your loved one settle into life at the home. With a wealth of knowledge and experience in the care sector, the friendly home manager leads the team at Victoria Mews to deliver the kindest possible care to residents, supporting them to lead their best possible life.

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Care Provided by Victoria Mews Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • For a maximum of 30 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Michael David (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (30)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Victoria Mews Care Home Reviews (68)

Total of 68, showing 1-20
9.6

Victoria Mews Care Home has a Review Score of 9.6 (9.617) out of 10, based on 7 reviews in the last 2 years. Over all time Victoria Mews Care Home has 68 reviews.

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Review from J N (Daughter of Resident) published on 2 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Rooms have been refurbished to a good standard, but the bathroom is smaller, it would be improved with a concertina door. The shared toilets (2) are far apart, users can't always get there on time. However, they have en-suite rooms. The Centre would benefit from a second full-time cleaner as it's too
big of a job for one person, who has other roles. Physical activities could be improved with physio, ball throwing, boccia, balloons to improve and engage residents and help to improve their social skills and well-being. Value for money good compared to other facilities. Staff are so kind, caring and hardworking. A lovely team, friendly and receiving, all working towards the wellbeing of the residents. Victoria Mews Care Home has a lovely feeling of family and belonging. The new refurbishment has improved the feel of the home. Always a pleasure to visit, staff can't do enough and share information. The staff are exemplary, they all feel like family.

Reply from Clare Sheehan, Careline Advisor at Victoria Mews Care Home

Thank you for your review and for your kind words, we value all feedback as this helps us to make improvements where required. Unfortunately, due to our ongoing refurbishment, we have had to tailor back on our wellbeing program to fit around the on-going works within the home. We are confident our activities will return to normal upon completion. We do have 5 communal bathrooms around the home however, with the refurbishment not all have been accessible, and we apologise for any inconvenience this has caused.


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Review from C M (Son of Resident) published on 18 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum entered Victoria Mews in September 2023 so has spent almost a year now with the team. I would like to put on record how pleased I and the family are with the experience provided for my mum. Staff at all levels could not be kinder or more helpful and nothing is too much trouble. It is clear that
care of residents is at the heart of what staff do on a daily basis. My mum is known and respected as an individual and her many needs - often emotional as well as physical - are being met despite some difficult times. Staff have kept me informed of everything and I feel I know them well as I am a regular visitor.

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Review from B S (Ex Family Member) published on 23 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my ex-husband has been in this home, he is so settled and happy. The staff and manager are excellent caregivers. I am very glad as I live away now and I know he is well looked after.

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Review from Martyn W (Son of Resident) published on 18 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we were very happy with the care provided by Victoria Mews.

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Review from Penny E (Daughter of Resident) published on 18 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Victoria Mews for nearly two years now where she is part of their caring, professional and kind family. All staff are wonderful and well led by an amazing dedicated manager and senior team. Mum's journey is obviously changing, with all her needs met with kindness and great communication.
Nothing is too much trouble. Thank you Victoria Mews.

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Review from J B (Daughter of Resident) published on 26 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident at Victoria Mews for 5 and a half years until her death in February 2024. She spent her final years here very happily and was well cared for, with lots of activities to keep her occupied. The staff are all friendly, dedicated and helpful. They really get to know the residents and
their families and made us feel welcome. During Mum's final days they looked after us with drinks and sandwiches and their care for Mum was exemplary. The amazing staff make this a great care home. Thanks for everything.

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Review from David D (Son of Resident) published on 17 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Victoria Mews Care Home in Coventry for over five years. She suffers from dementia. When she arrived she was very confused and anxious. The staff have worked hard to make her feel at home and she is now as content as she could be. We have had some good visits recently
and the staff appear to work well as a team, taking the time to talk with her and explain things so that she understands better. There appears to be genuine affection towards her. We live some distance away, so this assures us that she is well looked after.

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Review from Mandy B (Daughter of Resident) published on 4 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Victoria Mews for almost three years. The staff always go above and beyond with any issues. Mum seems happy and content most of the time given she has ongoing health problems. The staff always make you feel welcome and there is always a happy atmosphere and great entertainment, which
Mum enjoys a lot. Mum's room has been made to look homely by the staff, so thank you for that. Always kept up to date with any problems. Keep up the good work and our family thank you all so very much for looking after our mum.

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Review from Mary F (Daughter of Resident) published on 26 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum appears to be happy and feels safe. Her general mood and response has improved since she came here to stay. The staff I have met all seem lovely and caring. She seems to be interacting well with other residents and enjoys the entertainment provider from outside the home.

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Review from Catherine B (Daughter of Resident) published on 26 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very friendly. Mum seems happy and contented. I have definitely seen an improvement in my mum since she has been in the care home. I was surprised to hear that she has been socialising with other residents as she was never social when she was at home.

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Review from C L (Wife of Resident) published on 5 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been at Victoria Mews for over 5 years. He's very happy there. Calls his room his flat and he loves it.
He's very settled and loves the food and loves the staff. I feel content he's being looked after and cared for so well.
Thank you all

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Review from S R (Daughter of Resident) published on 23 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been living happily at Victoria Mews for many years. The home is warm and welcoming, nicely decorated and well-maintained. There are communal lounges for socialising, but also some lovely quiet and cosy corners as an alternative. The meals are varied and look appetising. Mum always leaves an
empty plate! But most importantly, it is the staff at Victoria Mews (manager, care teams and support staff), that really make it a home from home. Despite a difficult and challenging job, I have always known them to treat those they care for with kindness, compassion and respect. It gives us real peace of mind to know that Mum is happy, settled and so well cared for.

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Review from Karen S (Daughter of Resident) published on 8 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I will start by saying how very good Victoria Mews is, for me, having both parents in there. Staff are friendly, caring and so respectful of both parents. I feel very relaxed, knowing they are so very well cared for. I would recommend Victoria to everybody that's looking for somewhere to place their
parents. Five stars from me. Every single staff member is all golden and the manager does a great job.

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Review from J M (Husband of Resident) published on 7 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly. The facilities are very good.

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Review from Wendy S (Daughter of Resident) published on 18 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is wonderful. All of the staff are really friendly, approachable and helpful. My mother loves them all including the cleaners and other staff. She loves the meals and is well cared for and very happy. What more could you want in a home. Highly recommend.

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Review from I S (Partner of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My partner has been in Victorian Mews Care Home for many years now and in all that time I have had no worries about her being well looked after. The staff have always been most helpful during the present virus problems.

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Review from Robert R (Son of Resident) published on 10 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident for a number of years, and in all that time, I have found the home and it's staff to be sympathetic and helpful to all her needs. Nothing is too much trouble, and they will always go that extra mile to ensure satisfaction.

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Review from A C (Daughter of Resident) published on 6 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care given to my mum for two and a half years. Lovely compassionate and caring people, kind and considerate and respectful. My mum passed away recently and she was treated with so much love by staff. The care home is like a home from home, it's been made cosy with fireplaces, pictures, corners
to sit in etc. Wonderful.

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Review from H P L (Son of Resident) published on 24 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all amazing and so patient.

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Review from Colin S (Son of Resident) published on 13 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The room was lovely and the staff were equally lovely for all the time my mother was in their care. Everybody was so helpful.

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Current Review Score: 9.6 (9.617)

Overview of Review Score

The Review Score of 9.6 (9.617) out of 10 for Victoria Mews Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.917 for Victoria Mews Care Home is calculated as follows: ( (77 Excellents x 5) + (7 Goods x 4) ) ÷ 84 Ratings = 4.917

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.7 Points relating to the number of positive Reviews for Victoria Mews Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 7 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Michael

Michael David

Job Title: Home Manager

Joined: 2014

Introducing Michael David
Home Manager at Victoria Mews, Coventry
“To me, kind care is care that is truly tailored to each individual, promoting their independence and life history.


As a qualified healthcare professional, Michael has gained a wealth of experience in providing care and nursing
support to elderly people, to enrich their lives. He is a knowledgeable and dedicated leader who is passionate
about delivering the highest standards in care and quality of life for Residents.


Having worked at Victoria Mews since2014, Michael began at HC-One as a care assistant and has worked his way
up to the Home Manager position. He closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. He extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they
gain the most benefit, in a warm and welcoming home.


When asked what he enjoys most about his role, Michael remarked: “Getting to know my residents and working with the team to enhance their skills an knowledge.”


Michael has also achieved much throughout his life, with his proudest achievements being how he has worked
his way up through the company. He started by having no qualifications to hold a level 5 in health in social care.


Outside of work, Michael enjoys reading and visiting his family back in Birkenhead.


If you would like to find out more about Victoria Mews, Michael would be delighted to have an informal discussion
with you over the phone to answer any questions and provide further information.


Frequently Asked Questions about Victoria Mews Care Home

What types of Care is Victoria Mews Care Home registered for?

Older Person Care, Dementia, Respite Care & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Victoria Mews Care Home provide?

Palliative Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Victoria Mews Care Home have?

There are 30 Single Rooms.

What are the Facilities & Services at Victoria Mews Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Victoria Mews Care Home to the centre of Coventry?

2.2 mile(s) as the crow flies, distance by road may be significantly further.