Victoria Mews Care Home has a Review Score of 9.6 (9.617) out of 10, based on 7 reviews in the last 2 years. Over all time Victoria Mews Care Home has 68 reviews.
Review from Peggy C (Daughter of Resident) published on 13 February 2019
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Overall Experience
5.0 out of 5
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Review from Diane B (Daughter-in-law of Resident) published on 25 January 2019
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Overall Experience
4.0 out of 5
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Review from Elizabeth P (Wife of Resident) published on 3 January 2019
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5.0 out of 5
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Review from S R (Friend of Resident) published on 19 December 2018
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5.0 out of 5
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Review from David G (Nephew of Resident) published on 27 November 2018
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Overall Experience
3.0 out of 5
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Review from John C (Son of Resident) published on 28 August 2018
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5.0 out of 5
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Review from Lynn S (Daughter of Resident) published on 28 August 2018
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Overall Experience
5.0 out of 5
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Review from Linda J (Daughter of Resident) published on 15 August 2018
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Overall Experience
3.0 out of 5
Reply from Clare Sheehan, Careline Advisor at Victoria Mews Care Home
Thank you for taking the time to write this review. I am sorry to hear you were not satisfied with the care your relative received while they were living in the Home. Whilst it would be inappropriate for us to discuss individual matters, we feel it is important to state that we have discussed the issues that have been raised with all of the relevant people and services. We appreciate this will have been a difficult experience for yourself and your family but do not feel it is representative of the overall quality of care and support provided by our colleagues at the Home. Once again thank you for your review – all feedback helps us continue to improve the service our Residents and relatives receive. If it would be helpful to discuss this in more detail, please contact Operations Support on 01325 351100.
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Review from David H (Relative of Resident) published on 25 June 2018
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Overall Experience
5.0 out of 5
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Review from Mick W (Son-in-law of Resident) published on 25 June 2018
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4.0 out of 5
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Review from Amanda S (Daughter of Resident) published on 25 June 2018
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4.0 out of 5
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Review from Julie H (Daughter of Resident) published on 25 June 2018
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Overall Experience
4.0 out of 5
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Review from J H (Relative of Resident) published on 25 June 2018
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4.0 out of 5
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Review from Joan W (Friend of Resident) published on 25 June 2018
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4.0 out of 5
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Review from J E (Brother of Resident) published on 25 June 2018
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4.0 out of 5
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Review from J H (Friend of Resident) published on 25 June 2018
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5.0 out of 5
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Review from Roy D (Husband of Resident) published on 25 June 2018
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4.0 out of 5
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Review from R C (Niece of Resident) published on 25 June 2018
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Overall Experience
4.0 out of 5
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Review from Victoria O (Daughter of Resident) published on 25 June 2018
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5.0 out of 5
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Review from C G (Granddaughter of Resident) published on 25 June 2018
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Overall Experience
5.0 out of 5
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The Review Score of 9.6 (9.617) out of 10 for Victoria Mews Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.917 for Victoria Mews Care Home is calculated as follows: ( (77 Excellents x 5) + (7 Goods x 4) ) ÷ 84 Ratings = 4.917
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.7 Points relating to the number of positive Reviews for Victoria Mews Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 7 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 8 Feb 2019
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Job Title: Home Manager
Joined: 2014
Introducing Michael David
Home Manager at Victoria Mews, Coventry
“To me, kind care is care that is truly tailored to each individual, promoting their independence and life history.
As a qualified healthcare professional, Michael has gained a wealth of experience in providing care and nursing
support to elderly people, to enrich their lives. He is a knowledgeable and dedicated leader who is passionate
about delivering the highest standards in care and quality of life for Residents.
Having worked at Victoria Mews since2014, Michael began at HC-One as a care assistant and has worked his way
up to the Home Manager position. He closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. He extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they
gain the most benefit, in a warm and welcoming home.
When asked what he enjoys most about his role, Michael remarked: “Getting to know my residents and working with the team to enhance their skills an knowledge.”
Michael has also achieved much throughout his life, with his proudest achievements being how he has worked
his way up through the company. He started by having no qualifications to hold a level 5 in health in social care.
Outside of work, Michael enjoys reading and visiting his family back in Birkenhead.
If you would like to find out more about Victoria Mews, Michael would be delighted to have an informal discussion
with you over the phone to answer any questions and provide further information.
