Victoria Mews Care Home

487/493 Binley Road, Binley, Coventry CV3 2DF
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9.6 68 Reviews
  • Victoria Mews Care Home, Coventry
Victoria Mews Care Home, situated in a residential area of Coventry, provides personalised residential dementia care to older people.

This small and friendly purpose-built home offers Residents a good choice of places in which to relax, dine and socialise, including a café, hairdressing salon, treatment room and a room designated for the pursuit of hobbies and interests. The lovely, landscaped garden, which is tended by some green-fingered residents, is a favourite setting for spending time with friends and family.

Victoria Mews boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends. On those sunny summer days, the outdoor spaces are the ideal spot for some alfresco dining. The catering team prides itself on ensuring that each meal is an enjoyable and heart-warming experience for every resident and visitor to the home.

The professional care team at Victoria Mews take the time to learn about each resident’s individual hobbies and interests, supporting everyone to lead an active and fulfilling life. In addition to the range of activities available, residents are also encouraged to take an active role in the Coventry community, from building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area.

Each member of the team is on hand to help you or your loved one settle into life at the home. With a wealth of knowledge and experience in the care sector, the friendly home manager leads the team at Victoria Mews to deliver the kindest possible care to residents, supporting them to lead their best possible life.

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Care Provided by Victoria Mews Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • For a maximum of 30 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Michael David (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (30)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Victoria Mews Care Home Reviews (68)

Total of 68, showing 41-60
9.6

Victoria Mews Care Home has a Review Score of 9.6 (9.617) out of 10, based on 7 reviews in the last 2 years. Over all time Victoria Mews Care Home has 68 reviews.

Overall Experience

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Review from Jacqueline O (Wife of Resident) published on 25 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very clean, staff tidy and caring. Very homely, always made welcome when I visit.

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Review from J S (Daughter of Resident) published on 25 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very satisfactory. Always made to feel welcome when visiting. Significant improvement in my father's condition whilst being resident at Victoria Mews.

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Review from K G B (Husband of Resident) published on 25 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a place of peace and tranquillity, where the people are treated with dignity. The staff are excellent, who care and treat the patients as human beings.

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Review from Henry S (Husband of Resident) published on 25 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly people.

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Review from Georgina L (Granddaughter of Resident) published on 25 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My grandfather has been in the home for 18 months and he has been cared for to a reasonable standard.
The accommodation provided is adequate and meets his needs. Meals are freshly cooked and the menu is varied.
It is possible to join your relative for food if you wish to - which I find is a nice touch.
My
grandfather has more company than when he lived at home. However, maybe not as many residents at the same stage of dementia - therefore speaks to staff.

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Review from Richard (Son of Resident) published on 22 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This was the first time I have had to deal with a care home for my mum and was obviously unsure of how it would turn out. After meeting the manager and discussing my mums needs my mind was quickly put at rest. I was emailed a few pictures of my mum on her first day, taking part in activities and also
had a thorough chat with the deputy who told me my mum was settling in nicely. After mums stay was over it was obvious she had been looked after extremely well as she had nothing but praise to say about all the hard-working, caring staff. I am very grateful to all the staff who looked after my mum so very well and am now hoping to set up recurring respite visits as this experience was such a success. If, like me, you are finding looking for a suitable home quite daunting, just pay Victoria Mews in Coventry a visit and you will know from the moment you enter that the home is a quality care home with the excellently trained and experienced staff.

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Review from Eileen H (Sister of Resident) published on 11 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was extremely well looked after. Every time we visited and the staff were excellent.

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Review from Denise B (Friend of Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is amazing, so friendly and well run.

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Review from Samuel S (Brother of Resident) published on 1 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Most impressed. Care is of the highest order. I would be pleased if she were to become a permanent resident.

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Review from Miriam J (Daughter of Resident) published on 1 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for seven months and has dementia. On my visits, I have been thoroughly impressed with the standard of care and friendliness displayed by the hardworking carers - they treat the residents as 'one of the family'. They are patient, hands-on and warm - activities are a regular
distraction for the residents with plenty of 'fundraising' events.

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Review from Maria M (Daughter of Resident) published on 1 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident here for nearly 18 months and I have always found the majority of staff very friendly, caring and respectful towards my mother even when she has one of her bad moods, I always find the management willing to listen and find solutions to any problems that might arise.

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Review from David F (Son of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the treatment and care.

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Review from Linda W (Daughter of Resident) published on 24 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Looking after residents with varying degrees of dementia is not an easy task. All the residents are known by first names by caring staff who are very prepared to talk, hug, reassure or comfort the elderly occupants. Individual bedrooms have a toilet and wash basin ensuite. They are encouraged to socialise
in either of the lounges or dining room but if a resident prefers to stay in their room or even in bed, then their wishes are complied with. Rooms, bedding and clothing are cleaned daily.
There are regular activities or entertainments throughout the week even though many residents don't really engage with a lot of it.
The new care home manager has introduced changes to try and make the environment more homely such as cake stands for morning or afternoon tea, a feature wallpaper and small tablecloths on the little tables in the lounges. I know in my mother's case, if she had all her mental facilities these are subtleties she would approve of.

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Review from Alison G (Daughter of Resident) published on 12 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had to place my Dad into care in August 2017 and I spent a lot of time going and looking at many different care homes. I knew the moment I stepped into Victoria Mews that this was the place for my Dad The rooms are tastefully decorated, clean and safe. The staff are wonderful and extremely caring
with all the residents. Each and every resident are treated with dignity. This is something I see each time I visit. The Manager is great and hands on. There is nothing he won't turn his hand to. The Home Administrator is the same. My Mom and I couldn't be happier which is very important as this was one of the hardest decisions we ever had to make. Highly recommended (oh and the food is good too).

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Review from G R (Regular Volunteer) published on 30 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As a volunteer, I go into Victoria Mews every month to hold a church service, that is simple for them to understand, with hymns they remember.
The home has a friendly atmosphere and the staff meet the complex challenges of the service users, in a caring and friendly way.

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Review from I W (Wife of Resident) published on 26 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From the time my husband came to Victoria Mews, he has been well cared for. There's a lot of love about.

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Review from Susan E (Daughter of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my mother is receiving. we always receive a friendly greeting and any questions we may have are answered promptly.

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Review from Barbara L (Daughter-in-law of Resident) published on 15 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The resident has been looked after very well and we appreciate it very much.

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Review from Marion S (Daughter of Resident) published on 15 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I used to be a care worker for 24 years and I think this care home is very clean and extremely friendly with loving and caring staff and management. I know my mother is looked after very well which makes me feel at ease and relaxed. My mother is a lot happier being here than what she was at home so
highly recommend this care home.

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Review from Phil W (Son of Resident) published on 15 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was placed in your care while arrangements are being made for care in her own home. I have visited every day and mother has been in fine fettle at all times due to the kind and considerate care by all staff members who have cared for her.

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Current Review Score: 9.6 (9.617)

Overview of Review Score

The Review Score of 9.6 (9.617) out of 10 for Victoria Mews Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.917 for Victoria Mews Care Home is calculated as follows: ( (77 Excellents x 5) + (7 Goods x 4) ) ÷ 84 Ratings = 4.917

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.7 Points relating to the number of positive Reviews for Victoria Mews Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 7 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Michael

Michael David

Job Title: Home Manager

Joined: 2014

Introducing Michael David
Home Manager at Victoria Mews, Coventry
“To me, kind care is care that is truly tailored to each individual, promoting their independence and life history.


As a qualified healthcare professional, Michael has gained a wealth of experience in providing care and nursing
support to elderly people, to enrich their lives. He is a knowledgeable and dedicated leader who is passionate
about delivering the highest standards in care and quality of life for Residents.


Having worked at Victoria Mews since2014, Michael began at HC-One as a care assistant and has worked his way
up to the Home Manager position. He closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. He extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they
gain the most benefit, in a warm and welcoming home.


When asked what he enjoys most about his role, Michael remarked: “Getting to know my residents and working with the team to enhance their skills an knowledge.”


Michael has also achieved much throughout his life, with his proudest achievements being how he has worked
his way up through the company. He started by having no qualifications to hold a level 5 in health in social care.


Outside of work, Michael enjoys reading and visiting his family back in Birkenhead.


If you would like to find out more about Victoria Mews, Michael would be delighted to have an informal discussion
with you over the phone to answer any questions and provide further information.