Victoria Mews Care Home

487/493 Binley Road, Binley, Coventry CV3 2DF
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9.6 68 Reviews
  • Victoria Mews Care Home, Coventry
Victoria Mews Care Home, situated in a residential area of Coventry, provides personalised residential dementia care to older people.

This small and friendly purpose-built home offers Residents a good choice of places in which to relax, dine and socialise, including a café, hairdressing salon, treatment room and a room designated for the pursuit of hobbies and interests. The lovely, landscaped garden, which is tended by some green-fingered residents, is a favourite setting for spending time with friends and family.

Victoria Mews boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends. On those sunny summer days, the outdoor spaces are the ideal spot for some alfresco dining. The catering team prides itself on ensuring that each meal is an enjoyable and heart-warming experience for every resident and visitor to the home.

The professional care team at Victoria Mews take the time to learn about each resident’s individual hobbies and interests, supporting everyone to lead an active and fulfilling life. In addition to the range of activities available, residents are also encouraged to take an active role in the Coventry community, from building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area.

Each member of the team is on hand to help you or your loved one settle into life at the home. With a wealth of knowledge and experience in the care sector, the friendly home manager leads the team at Victoria Mews to deliver the kindest possible care to residents, supporting them to lead their best possible life.

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Care Provided by Victoria Mews Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • For a maximum of 30 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Michael David (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (30)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Victoria Mews Care Home Reviews (68)

Total of 68, showing 61-68
9.6

Victoria Mews Care Home has a Review Score of 9.6 (9.617) out of 10, based on 7 reviews in the last 2 years. Over all time Victoria Mews Care Home has 68 reviews.

Overall Experience

  • 40
  • 25
  • 3
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Date Published

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Review from H M (Daughter of Resident) published on 1 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good nice place. Very kind and helpful. Thank you to everyone - keep up the good job you do.

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Review from L U (Resident) assisted by family/friend published on 6 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I always find the staff friendly and always happy to help. I am happy overall with the care that is provided. Always courteous, nice and friendly.

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Review from Paul B (Grandson of Resident) published on 12 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Where to begin, this home was an excellent decision when choosing a home for my Nan. There are so many places out that and trust me, I certainly looked very hard to find the perfect one. Unfortunately, there is no place like home but when the situation requires immediate action this home was the best
choice in my eyes.
I use the past tense as unfortunately my Nan passed away in the home and I could not have asked more from the staff who made sure she was comfortable and we had everything that we needed.
Choosing a care home is so difficult but take a look around this one, once you have been in a few it's easier to choose. The place was always very clean including her room. Although the place can be very busy at times (as I spent a lot of my time in there with my Nan) if you need anything, the staff are always very close and attentive. Take it from me, it's a very good choice.

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Review from Richard M (Son of Resident) published on 9 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Victoria Mews are very caring and helpful to both the residents and family. Nothing seems too much for them to make the residents comfortable and feel important.

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Review from C S (Daughter of Resident) published on 15 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Victoria Mews Care Home since January 2016. She has mixed dementia and other health issues. After an initial settling in period, she has been very happy at Victoria Mews Care Home. She has a nice room and is able to have her own furniture, photos etc. The staff are all very caring
and loving to my mum. They are efficient and always able to show empathy to her and other residents. The home is clean and tidy. Cleaning staff also have a good relationship with all residents. There is always things going on in Victoria Mews Care Home to entertain residents.

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Review from Tracey B (Daughter of Resident) published on 12 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff go above and beyond their duty. All are welcoming and friendly. Nothing is too much trouble. My mother went for a weeks respite last year and after unfortunately breaking her hip in fall, which required her to have full time care, Victoria Mews was our first choice of care home!

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Review from A H (Wife of Resident) published on 4 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My husband seems to be quite happy here. He has made a few friends.

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Review from J J (Resident) published on 2 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care home staff very helpful and kind. Very supportive.

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Current Review Score: 9.6 (9.617)

Overview of Review Score

The Review Score of 9.6 (9.617) out of 10 for Victoria Mews Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.917 for Victoria Mews Care Home is calculated as follows: ( (77 Excellents x 5) + (7 Goods x 4) ) ÷ 84 Ratings = 4.917

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.7 Points relating to the number of positive Reviews for Victoria Mews Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 7 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Michael

Michael David

Job Title: Home Manager

Joined: 2014

Introducing Michael David
Home Manager at Victoria Mews, Coventry
“To me, kind care is care that is truly tailored to each individual, promoting their independence and life history.


As a qualified healthcare professional, Michael has gained a wealth of experience in providing care and nursing
support to elderly people, to enrich their lives. He is a knowledgeable and dedicated leader who is passionate
about delivering the highest standards in care and quality of life for Residents.


Having worked at Victoria Mews since2014, Michael began at HC-One as a care assistant and has worked his way
up to the Home Manager position. He closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. He extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they
gain the most benefit, in a warm and welcoming home.


When asked what he enjoys most about his role, Michael remarked: “Getting to know my residents and working with the team to enhance their skills an knowledge.”


Michael has also achieved much throughout his life, with his proudest achievements being how he has worked
his way up through the company. He started by having no qualifications to hold a level 5 in health in social care.


Outside of work, Michael enjoys reading and visiting his family back in Birkenhead.


If you would like to find out more about Victoria Mews, Michael would be delighted to have an informal discussion
with you over the phone to answer any questions and provide further information.