The Willows

38/39 Westminster Road, Earlsdon, Coventry CV1 3GB
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9.5 32 Reviews
  • The Willows, Coventry
In the heart of Coventry, this family-run and award-winning care home offers affordable, quality care. The friendly, caring team ensure person-centred care with residents encouraged to lead an enriched life, supported by the engaging social programme packed with clubs, trips out and regular entertainment.

The home has a range of comfortable bedrooms and the pleasant sensory garden has a patio seating area. Residents with dementia are supported with sensory areas, reminiscence activities and memory boxes.

Residents enjoy a varied and engaging program of activities and events, designed to enhance their physical, mental and spiritual well-being of all residents. From creative activities such as painting, baking and gardening, to regular visits from entertainers such as singers, dancers and musicians, religious services and outings, activities are intended to inspire and engage residents as individuals and as a community.

The home has a great choice of lifestyle facilities, including a hair salon, where residents regularly get together and enjoy a little ‘me time’. With three separate lounges and intimate restaurant-style, dining rooms, residents also have a great choice of dining options, and the team take pride in offering high-quality food, prepared by the experienced catering team.

The Willows offers affordable, high-quality residential, dementia, respite and day care. The home has a range of lounges and relaxation areas, residents can find the perfect mix of social interaction or privacy. Care provides comfort and peace of mind.

The Willows is actively welcoming new residents, with the team ready to welcome new residents who need care and support, they are there to provide help and advice to ensure you find the right care for you or your loved one. Book a visit to arrange your tour or contact the team for more information.

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Care Provided by The Willows

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 32 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Teresa Dalton (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (32)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2006

Funding & Fees Guide for The Willows

  • Weekly Charges per Person
    • Self-Funded Residential Care £650 – £850
    • Self-Funded Residential Dementia Care £650 – £850

  • Fees are dependent on rooms - a detailed guide is available upon request.
  • (these prices are only a guideline, please contact The Willows to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

The Willows Reviews (32)

Total of 32, showing 1-20
9.5

The Willows has a Review Score of 9.5 (9.479) out of 10, based on 6 reviews in the last 2 years. Over all time The Willows has 32 reviews.

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Review from Niki K (Granddaughter of Resident) published on 27 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nan has been at The Willows for nearly 5 years now and I’m very happy with her care there. The staff has always been attentive, kind, and caring with sincerity. Additionally, with me being the only member of my family taking care of things for my Nan and looking out for her best interests, I have
found them all to be an immense support to myself as well. The current management team is fantastic and I really cannot fault them. My Nan’s level of dementia throughout her time has worsened, as is natural with this disease, and in no way due to the quality of care given. The team has always done the best for her during every single stage of her dementia. I highly recommend The Willows and the care team. I give my utmost thanks for everything that they do for my Nan, the other residents, and the relatives of residents.

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Review from Teresa V (Daughter of Resident) published on 19 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care for my mum was excellent. The carers always made sure she was comfortable and well looked after. Nothing was ever too much trouble.
Not only were they lovely to my mum but they continued to support my dad and myself right up to her passing away.
I would recommend The Willows to anyone looking
for care for a loved one.

Reply from Shaquille Pabani, Managing Director at The Willows

Thank you for taking the time to share your experience with The Willows. We are truly grateful for your positive feedback regarding the care and support provided to your mother and your family. It is heartwarming to know that our team's dedication made a significant difference during such a crucial time.
We acknowledge your concern about the food and drink quality, as reflected in your review. We take this feedback seriously and are committed to continuous improvement in all aspects of our service. To address this, we are excited to announce our partnership with a meal provider starting at the end of this month. They are renowned for their high-quality, chef-prepared meals and we are confident that this collaboration will significantly enhance our food and drink offerings, ensuring that all our residents enjoy excellent quality meals at all times.


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Review from H F (Great-grandson of Resident) published on 19 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently visited my great-nan at The Willows Care Home, where she has been a resident for the last few months. I don’t travel to the UK as often as I’d like and thus have not seen my grand-nan since prior to Covid. Since then, she had deteriorated substantially with dementia. Whilst this was extremely
difficult to see during my visit to Coventry, I was impressed with the way The Willows staff cared for her needs. They were patient and considerate when providing assistance to her and more than welcoming to myself and my aunt who visited the home with me. We even stayed for lunch and got fed some homemade fish and chips.
Overall, pleased to see she is in a place like The Willows, being well cared for.

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Review from T G (Granddaughter of Resident) published on 16 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has been at The Willows for a couple of months now, she is extremely happy in this place. They have been nothing but nice and friendly to her, they care for her every need. Every time I come here she’s always singing their praises. Thank you to every staff member who looks after her.

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Review from Harvey S (Nephew of Resident) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt has been a resident at The Willows for the past several months, and I have been consistently impressed with the level of care and attention that they receive.
From the moment we first toured the facility, I was struck by the warm and welcoming atmosphere. The staff were incredibly kind and
knowledgeable, and they made a point to get to know my aunt and her unique needs and preferences.
One thing that has really stood out to me is the sense of community at The Willows Care home. It is clear that the staff go out of their way to create a welcoming and inclusive environment where everyone feels at home.
Overall, I cannot recommend The Willows Care home highly enough! If you are looking for a safe, supportive, and truly caring environment for your loved one, this is the place to be. The staff are exceptional, the facilities are top-notch, and the sense of community is truly special. I feel incredibly grateful to have found such a wonderful place for my aunt to call home.

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Review from R M (Grandson of Resident) published on 11 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't express enough thanks to the staff at The Willows for the wonderful care they provided my grandmother during her stay. From the moment she arrived, they went above and beyond to make her feel comfortable and at home. The facilities were always clean and well-maintained, and the staff was incredibly
attentive to her every need.
They always made sure she had a comfortable bed to sleep in and provided her with delicious, healthy food that she enjoyed. They scheduled activities that matched her interests and abilities, which kept her engaged and allowed her to build new relationships with other residents.
Importantly, every interaction with the staff was a positive one, which helped put our minds at ease knowing that my grandmother was being cared for by caring, kind, and compassionate people. I feel so grateful that my grandmother was able to spend her final months in such a loving and nurturing environment.
I would highly recommend The Willows to anyone. Thank you

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Review from Wendy J (Niece of Resident) published on 7 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Had a great experience with The Willows when my aunt was here on respite for a couple of months. They were very professional and made sure to keep her gluten requirements at the forefront of her care - this was something we were very worried about with putting her in care for the month.

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Review from Andrew G (Son of Resident) published on 29 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, they’ve been pretty good. During the lockdown, they made sure that Mum and I spoke very frequently and even asked me to come for window visits when she was feeling down. Mum seems a lot better in the home vs when we had carers coming round to assist her. She seems to enjoy the activities they
do in the lounge.

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Review from Babita P (Daughter of Resident) published on 21 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager of the home was very good. She allowed me to drop off food for my father-in-law every day during the lockdown as he has very strict dietary requirements and only likes our ethnic food. I think that care is hard to find in homes now.

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Review from Beth W (Sister of Resident) published on 19 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been at The Willows for some time, and I’ve been very happy with the care she’s received. The family was very sad when we couldn’t visit her at Christmas, but this wasn’t The Willows fault. I’m overall pleased with everything.

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Review from Leia R (Daughter of Resident) published on 19 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’ve not dealt with the home much previously as my brother took care of my mum's placement. He’s moved now, and I’ve taken this responsibility over, and I was very pleasantly surprised with how helpful they can be. I’m not a big fan of one lady, but I’ve heard she’s no longer working there. The new
manager is great though. She helped us have Mum moved downstairs due to her legs no longer functioning as they used to. I live in Birmingham, so I wasn’t able to do the window visits during the lockdown, which they were aware of. Since last week, I have since received three calls from them asking me to book a visit to see Mum. It was nice to see how much they care that Mum interacts with her family.

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Review from Jane M (Granddaughter of Resident) published on 15 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nan has been at The Willows for a couple of years now. The staff are very caring and take good care of her. She is definitely getting worse as time goes on, but the team at The Willows keep catering to her needs. Can’t really ask for much more from a service!

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Review from Johanne F (Daughter of Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been wonderful with mum. Caring, compassionate and cheerful with her. We are all relieved that we know mum is being properly cared for on all levels.

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Review from Doreen B (Daughter of Resident) published on 13 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I have been very pleased with the care, the attitude of staff and manager of The Willows. They have listened to our feelings and emotions and treated our mum with kindness and patience. Nothing has been too much trouble.

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Review from C T (Friend of Resident) published on 12 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I come to the home the staff are always very welcoming and supportive of my friend. Everyone is well dressed and the meals are lovely - like a 5* hotel. I am always saying what an excellent home The Willows is and would recommend it to anyone who is put in a position where they can no longer
cope with the illness of a loved on. Very pleased.

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Review from Jenny T (Daughter of Resident) published on 17 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our families would like to thank staff and carers for the care and attention given to our mum during her stay with you until her passing away. We think your care and kindness is 1st class and the Willows is a lovely place for people who need residential care.

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Review from Kay B (Niece of Resident) published on 8 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone treats all the residents as individuals firstly!
My aunt is so happy and safe - every time I visit she is clean, tidy and enjoying a cup of tea - her favourite pass time!
A huge thank you to everyone.

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Review from Veronica P (Resident) assisted by family/friend published on 29 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's a nice place. Very good staff. Food very good. Nice garden. Comfortable. The staff are very nice; friendly, pleasant and very helpful. Will always have a chat with us, lots of activities.

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Review from Nichola H (Daughter of Resident) published on 26 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at The Willows for 18 months. He has settled in completely and loves the 'banter' with the staff. The home has a great 'home from home' feeling and I am totally happy with my Dad's care at The Willows.

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Review from Jo W (Daughter of Resident) published on 26 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I visit my father, the friendly attitude of the staff and the general feeling of 'home from home' is ever present. A wonderful home that gives me the comfort and confidence of knowing that my Dad is in good hands.

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Current Review Score: 9.5 (9.479)

Overview of Review Score

The Review Score of 9.5 (9.479) out of 10 for The Willows is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.941 for The Willows is calculated as follows: ( (65 Excellents x 5) + (2 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 68 Ratings = 4.941

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.538 Points relating to the number of positive Reviews for The Willows is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4. 6 Positive Reviews ÷ 6.4 = 0.938

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Mar 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (10)

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Meet the Team (1)

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Teresa Dalton

Job Title: Registered Manager

Joined: 2021

Teresa believes to be good in her role you need to understand residents’ needs and the ability to make a difference. Skills and ability to plan and organise own workload and ability to work independently. To establish links and encourage involvement with families and local communities in the home. To promote a positive image of the home by maintaining a professional approach at all times. Excellent communication skills. Treat people with dignity and equality. To provide occupational opportunities for individual residents. To confidently plan and organise group activity programmes.


The favourite part of her working day is making a difference and seeing a smile on residents’ faces is what motivates her and keeps her going; makes her job rewarding. It is the satisfaction gained knowing she has made a difference.


The biggest professional challenge in her current role is working with advanced dementia residents and understanding their challenging individual needs.


Qualities which make Teresa stand out are her good people skills and management, good communication, treating people with equality and approachable and understanding


Frequently Asked Questions about The Willows

What types of Care is The Willows registered for?

Older Person Care, Dementia, Respite Care & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Willows provide?

Day Care, Physiotherapy, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does The Willows have?

There are 32 Single Rooms.

What are the Facilities & Services at The Willows?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Willows to the centre of Coventry?

0.6 mile(s) as the crow flies, distance by road may be significantly further.