The Willows

38/39 Westminster Road, Earlsdon, Coventry CV1 3GB
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9.5 32 Reviews
  • The Willows, Coventry
In the heart of Coventry, this family-run and award-winning care home offers affordable, quality care. The friendly, caring team ensure person-centred care with residents encouraged to lead an enriched life, supported by the engaging social programme packed with clubs, trips out and regular entertainment.

The home has a range of comfortable bedrooms and the pleasant sensory garden has a patio seating area. Residents with dementia are supported with sensory areas, reminiscence activities and memory boxes.

Residents enjoy a varied and engaging program of activities and events, designed to enhance their physical, mental and spiritual well-being of all residents. From creative activities such as painting, baking and gardening, to regular visits from entertainers such as singers, dancers and musicians, religious services and outings, activities are intended to inspire and engage residents as individuals and as a community.

The home has a great choice of lifestyle facilities, including a hair salon, where residents regularly get together and enjoy a little ‘me time’. With three separate lounges and intimate restaurant-style, dining rooms, residents also have a great choice of dining options, and the team take pride in offering high-quality food, prepared by the experienced catering team.

The Willows offers affordable, high-quality residential, dementia, respite and day care. The home has a range of lounges and relaxation areas, residents can find the perfect mix of social interaction or privacy. Care provides comfort and peace of mind.

The Willows is actively welcoming new residents, with the team ready to welcome new residents who need care and support, they are there to provide help and advice to ensure you find the right care for you or your loved one. Book a visit to arrange your tour or contact the team for more information.

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Care Provided by The Willows

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 32 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Teresa Dalton (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (32)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2006

Funding & Fees Guide for The Willows

  • Weekly Charges per Person
    • Self-Funded Residential Care £650 – £850
    • Self-Funded Residential Dementia Care £650 – £850

  • Fees are dependent on rooms - a detailed guide is available upon request.
  • (these prices are only a guideline, please contact The Willows to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

The Willows Reviews (32)

Total of 32, showing 21-32
9.5

The Willows has a Review Score of 9.5 (9.479) out of 10, based on 6 reviews in the last 2 years. Over all time The Willows has 32 reviews.

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  • 29
  • 3
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Review from Stuart P (Son of Resident) published on 26 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Plenty food and drinks, always excellent, just like a home cooked meal. Staff always friendly and time for a chat, always make us welcome. Home away from home.

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Review from TJ (Husband of Resident) published on 24 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very informative and I am happy with the care that everyone takes with my wife and keeping us informed with her condition.

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Review from Paul L (Son of Resident) published on 24 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Every time I visit my mother I always get a lovely reception. The staff are very kind and always offer me tea and biscuits on arrival. The staff and management are always trying to improve activities and there is always work going on to home painting, new carpets etc. I believe my mother really likes
being at The Willows.

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Review from Bonita D (Daughter of Resident) assisted by family/friend published on 25 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely caring staff, always puts residents first. Great communication. Freshly cooked meals. When I visit I am always greeted with a smile and offered a drink. Top care home.

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Review from Stephen P (Son of Resident) assisted by family/friend published on 25 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care of my Mum and Dad excellent. After the passing of my Dad, all staff, even ones we don't see, were a great help. Care for Dad, right up to the last was out of this world by all. The care and concern by all for Mum is excellent. Mum is happier now and smiles more than she has for the last three years
which we are pleased about. She eats well, is happy with activities which are done and the whole experience for Mum and me is really excellent.

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Review from Annette L (Stepdaughter of Resident) published on 22 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Willows is a warm and welcoming care home. The staff, work hard to ensure that all the resident's needs are met.

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Review from Ruth T (Friend of Resident) published on 17 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice friendly home. The staff are wonderful.

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Review from Pamela D (Sister of Resident) published on 13 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visit with my brother. Staff were very helpful and friendly. I love the way the home is now looking. All standards are met 100%.

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Review from David L (Son of Resident) published on 5 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly staff, very clean, not too many residents so plenty of staff to look after them. Food good and also nice garden to take mum out in the summer.

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Review from Jennie P (Granddaughter of Resident) published on 3 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan seems very happy staying here and we are happy she's in a safe and secure environment. The staff are always friendly and helpful. The facilities are clean and safe, and my nan never complains about the food!
Overall we are extremely happy we have found this home where my nan can stay.

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Review from Ron J (Husband of Resident) published on 31 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and staff of the Willows Care Home have my total confidence. There was an incident earlier in the year, concerning my wife but this was resolved to my satisfaction. I am totally satisfied with the care received by my wife.

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Review from Jane Lynne J (Daughter of Resident) published on 11 December 2015
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Since mother went into The Willows in October she has made massive improvement, previously she did not recognise me but the care and attention she is now receiving has made a great improvement thanks to the Manager and the team she now enjoys the company and the social mixing, her general wellbeing
from eating properly has made such a difference, when I visit the staff are always out and about very friendly and helpful. As I live in Birmingham this has been a great weight off myself knowing that she is happy at the Willows. A heartfelt thanks to you all.

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Current Review Score: 9.5 (9.479)

Overview of Review Score

The Review Score of 9.5 (9.479) out of 10 for The Willows is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.941 for The Willows is calculated as follows: ( (65 Excellents x 5) + (2 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 68 Ratings = 4.941

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.538 Points relating to the number of positive Reviews for The Willows is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4. 6 Positive Reviews ÷ 6.4 = 0.938

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Mar 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (10)

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Meet the Team (1)

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Teresa Dalton

Job Title: Registered Manager

Joined: 2021

Teresa believes to be good in her role you need to understand residents’ needs and the ability to make a difference. Skills and ability to plan and organise own workload and ability to work independently. To establish links and encourage involvement with families and local communities in the home. To promote a positive image of the home by maintaining a professional approach at all times. Excellent communication skills. Treat people with dignity and equality. To provide occupational opportunities for individual residents. To confidently plan and organise group activity programmes.


The favourite part of her working day is making a difference and seeing a smile on residents’ faces is what motivates her and keeps her going; makes her job rewarding. It is the satisfaction gained knowing she has made a difference.


The biggest professional challenge in her current role is working with advanced dementia residents and understanding their challenging individual needs.


Qualities which make Teresa stand out are her good people skills and management, good communication, treating people with equality and approachable and understanding