Ashbourne Care Home

Lightwood Road, Dudley DY1 2RS
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9.7 50 Reviews
  • Ashbourne Care Home, Dudley
Ashbourne Care Home in Dudley, provides residential, dementia and respite care for older people.

The 37 bed care home has a team of trained, caring staff and a wide variety of social activities for residents.

Delicious home-cooked food is prepared by staff.

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Care Provided by Ashbourne Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 38 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Linda Lovett (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (38)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2002
    • Number of floors: 2

Funding & Fees Guide for Ashbourne Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,120 – £1,210
    • Self-Funded Residential Dementia Care £1,150 – £1,250
    • RESPITE Self-Funded Residential Care £650 – £800
  • (these prices are only a guideline, please contact Ashbourne Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Ashbourne Care Home is thrilled to welcome visitors. Visitors encouraged to visit loved ones at their convenience; dedicated team members always available to greet them with a warm welcome.


  • Parking

  • Ashbourne understands that convenience is key when visiting loved ones, which is why parking is hassle-free, offering on-site parking, completely free of charge.


Ashbourne Care Home Reviews (50)

Total of 50, showing 1-20
9.7

Ashbourne Care Home has a Review Score of 9.7 (9.725) out of 10, based on 10 reviews in the last 2 years. Over all time Ashbourne Care Home has 50 reviews.

Overall Experience

  • 33
  • 16
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Review from C T (Son of Resident) published on 26 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Quite simply I could not have asked for better - My Mother was happy and settled and the staff treated her with care and genuine affection.

Reply from Davey Taverner, Digital Marketing Manager at Ashbourne Care Home

Thank you for your wonderful review of Ashbourne. We are thrilled you are pleased with the home and the care we offer. Have a lovely day.


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Review from K S (Niece of Resident) published on 26 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt has been in Ashbourne for over 6 months and it gets 5 stars from us. The staff are very caring. She is always clean and tidy and she adores the gentleman who does the activities. Christmas was made special with a visit to the local school to see the children sing and she made lovely Christmas
cards. The home is very supportive of the relatives. Thank you Ashbourne.

Reply from Davey Taverner, Digital Marketing Manager at Ashbourne Care Home

Thank you for taking the time to review Ashbourne so highly. We appreciate your feedback and are thrilled your Aunt is settled in well with us and is enjoying the home. We truly believe in making our residents and their loved ones feel like family. Have a lovely day.


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Review from D T (Daughter-in-law of Resident) published on 17 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law moved to Ashbourne Care Home in June 2024. The care she has received has been excellent. She is treated with dignity and respect and we can be confident that she is being looked after in the way she deserves. I have nothing but praise for all of the staff and would not hesitate to recommend
the care home. Thank you for all you do.

Reply from Alison Foreman, Commercial Director at Ashbourne Care Home

Thank you very much for your review and your recommendation of Ashbourne Care Home, both are very much appreciated. Kind regards.


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Review from A W (Sister of Resident) published on 11 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found the home to be excellent. My sister has been very happy there. All the staff have become her friends and they look after her with great care. There is always something going on, activities etc. The management is top-class.

Reply from Davey Taverner, Digital Marketing Manager at Ashbourne Care Home

Thank you for taking the time to review Ashbourne. We are delighted to know that you are happy with the high level of care and support we provide to your sister. It warms our hearts to know that you appreciate what we do for your loved one, thank you for choosing Ashbourne and for the lovely words of recognition for our team. Have a lovely day.


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Review from Kerry B (Daughter of Resident) published on 23 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashbourne Care Home is a lovely well-presented care home of which my mother is a resident. The care she receives is very good, lovely choice of food and she is quite happy there. Management and staff are excellent, kind and considerate and I find they are lovely to me too when I visit. I am always informed
of developments there regarding Mom needing a nurse, doctor, etc. I wouldn't want my mom to be anywhere else.

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Review from Tracie C (Daughter of Resident) published on 15 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to say how caring and supportive the staff and management at Ashbourne are. I'm not supported by any family and am not in great health, so their care and support are very important to me. I couldn't ask for any more; the whole experience of Ashbourne is amazing. The ambience is warm, homely
and relaxing. I'm very grateful for their support. Mam is loved; I can see for myself. I'm always offered a drink and a chair. Can't rate this care home enough! Thank you!

Reply from Linda Lovett, Manager at Ashbourne Care Home

Thank you for your kind words; we are always here to support you and Mom.


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Review from B P (Son of Resident) published on 23 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since our mother moved in over a month ago, we have found the home fits her needs very well. The staff are professional and friendly, but also very approachable and have more than put our decision on our mother's future. We would more than recommend Ashbourne as a great care home.

Reply from Linda Lovett, Manager at Ashbourne Care Home

Thank you for your kind words, we always have an open-door policy.


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Review from J F (Daughter of Resident) published on 9 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Found staff friendly and helpful. Always available. Answer queries quickly. Comfortable surroundings.

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Review from Caroline C (Daughter of Resident) published on 29 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very happy with the level of service my mother gets. She can be difficult in her eating/drinking/toileting all of which my dad struggled with at home but the staff seem to have got my mum into a better frame of mind and encourage her to walk and do things for herself but help is there when she needs
it.
My mum's memory is a lot worse and she no longer remembers what meal content she has but I've asked others and they say the food is lovely which it does seem to be.
She is clean and happy. Does not want to leave there either so we are happy. Thanks to the staff.

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Review from T J (Nephew of Resident) published on 13 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Right from the beginning my aunt was looked after in a professional and personable way. The home is very well-run and maintained. The staff from the care assistants to the senior management are fabulous. The staff make it a very good place to live and my aunt is kept to a high-level standard of living.
Thank you to you all!

Reply from Linda Lovett, Manager at Ashbourne Care Home

Thank you for your kind words it's our pleasure to look after your aunt.


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Review from S D (Daughter-in-law of Resident) published on 8 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law moved into Ashbourne nearly 4 years ago, and I can't thank the staff enough for the care they gave. She moved there on a temporary move following a hospital stay and needing a bit of time before returning home. She made the decision to stay at Ashbourne saying they look after me well
and I like it there so I will stay. We have always found staff to be helpful and supportive and very friendly. The care they gave was excellent, the home was always clean, it may not be a fancy modern building but when you walk in there it felt like home.
Thank you all at Ashbourne you are a credit to your profession.

Reply from Annette Allen, Manager at Ashbourne Care Home

Thank you so much for the kind words, all the staff at Ashbourne are dedicated supportive and very caring it is our pleasure to care for your relative my door is always open.


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Review from Sarah S (Daughter of Resident) published on 19 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad moved into Ashbourne for respite after several falls and hospital stays. It was a difficult time as he had been independent up to that point. The staff are extremely caring, not only towards Dad but also to me as I was very worried about the move. Dad is well looked after and if he has to be in
care long-term we would certainly want him to remain at Ashbourne. He is treated as an individual and loved by the staff after only a short time there. The activities held at Ashbourne are brilliant, lots for residents to do. And the chicken dinners are wonderful so Dad tells me! I am comforted knowing my Dad is well looked after and feels safe.

Reply from Linda Lovatt, Manager at Ashbourne Care Home

Thank you so much for the kind words, it's our pleasure to look after dad, our door is always open for a chat.


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Review from Paul H (Son of Resident) published on 24 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom was a very independent lady who took time to settle into her new surroundings. After a few weeks, she settled in and was very happy at Ashbourne. The staff are very caring, loved mum, and always kept me fully informed regarding mum's health and wellbeing. The home is always clean and rooms are
always tidy. Staff and management are very well trained, it is more like a family home than a care home. All the staff should be congratulated on keeping residents, staff, and visitors safe during this Covid 19 pandemic. Food is excellent and residents' needs are always taken care of. Excellent care home.

Reply from Annette Allen, Manager at Ashbourne Care Home

Thank you so much for your kind words Paul, it really does mean so much to the team here. Kind regards.


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Review from K G (Son of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in the care home for around 15 months now. Our family now she that she is well cared for and loved by all the staff. There is a strong management team at the home all the staff are well trained, compassionate, friendly and have always kept our family updated on Mums health and wellbeing.
The home is always clean, rooms are always tidy. I would like to congratulate all staff for keeping all the residents as safe as possible during this awful Covid-19 pandemic. Well done. Excellent food choices.

Reply from Annette Allen, Manager at Ashbourne Care Home

Thank you so much for your kind words and I am so glad of the positive experience you have had in the home from the team at Ashbourne.


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Review from Mark R (Son of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Dads care is wonderful - can't fault it. He is very happy there and well looked after. All his needs are met, and the carers inform us of everything. During Covid, we had video calls from his carers to us, which made Dad happy.

Reply from Annette Allen, Manager at Ashbourne Care Home

Thank you for your positive feedback. It is much appreciated and helps to improve our Service further, many thanks from the team at Ashbourne.


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Review from G P (Son of Resident) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly, always willing to help and contact if there are any issues. If I had any issues or concerns they are always dealt with promptly and in a professional manner. I always get a call back with any enquiry I put in. Well done all staff at Ashbourne Care Home.

Reply from Annette Allen, Manager at Ashbourne Care Home

Thank you so much for your positive feedback, it’s much appreciated by the Ashbourne Team.


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Review from Wendy L (Daughter of Resident) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mom took a while to settle because she has always been independent. However, she now is settled and it helps that staff have taken the time to get to know her. Mom has a spacious room and it is good that she is able to sit outside on the patio. On the occasions when mom has been ill I'm kept fully informed.
Mom says the food is good.

Reply from Annette Allen, Manager at Ashbourne Care Home

Thank you so much for your views on our home. From All the team at Ashbourne.


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Review from Paul W (Son-in-law of Resident) published on 21 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first time we visited Ashbourne Care Home we found all of the staff to be very caring and most helpful. Their attention to detail is excellent. We found the home to be very clean and freshly decorated. We felt very reassured when we saw how well looked after our relative is. As a team, nothing
is too much trouble for the residents and for us as visitors. For anybody needing to place a relative into care, I would recommend a visit to Ashbourne Care Home to view the facilities and meet the staff.

Reply from Annette Allen, Manager at Ashbourne Care Home

Thank you so much for your kind words and positive review. From all the team at Ashbourne.


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Review from Jackie P (Daughter of Resident) published on 21 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What can I say about this care home except that it is absolutely wonderful. The staff go above and beyond and my mom has improved massively since going there. Their understanding of dealing with people with dementia is first class. Every single staff member is lovely and make you feel part of the extended
family. They do not rush you when you are visiting and answer all the questions you have without hesitation. Without the support of this wonderful home and its staff, I am not sure my mom would be here today. Thank you.

Reply from Annette Allen, Manager at Ashbourne Care Home

Jackie, thank you so much for your review of your experience here at Ashbourne. It's much appreciated. From the Ashbourne Team.


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Review from Leah A (Granddaughter of Resident) published on 15 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is truly amazing. My nan is not a very sociable person but during her stay, she was extra happy. The staff are fantastic and the manager is extremely accommodating. I would not hesitate to suggest this care home to anyone who needed it.

Reply from Annette Allen, Manager at Ashbourne Care Home

Thank you so much for your kind words Leah, always a pleasure. Kind regards from the team at Ashbourne.


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Current Review Score: 9.7 (9.725)

Overview of Review Score

The Review Score of 9.7 (9.725) out of 10 for Ashbourne Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.725 for Ashbourne Care Home is calculated as follows: ( (87 Excellents x 5) + (33 Goods x 4) ) ÷ 120 Ratings = 4.725

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashbourne Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

Linda

Linda Lovatt

Job Title: Home Manager

Linda is the manager at Ashbourne Care Home with several years of experience in the care sector managing successful care homes. Linda has experience in care home management and is committed to providing high-quality service. She is also responsible for the smooth running of the care home and the happiness and well-being of our Residents.


Frequently Asked Questions about Ashbourne Care Home

What types of Care is Ashbourne Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Ashbourne Care Home provide?

Palliative Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Ashbourne Care Home have?

There are 38 Single Rooms.

What are the Facilities & Services at Ashbourne Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Ashbourne Care Home to the centre of Dudley?

0.9 mile(s) as the crow flies, distance by road may be significantly further.