Ashbourne Care Home

Lightwood Road, Dudley DY1 2RS
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9.7 50 Reviews
  • Ashbourne Care Home, Dudley
Ashbourne Care Home in Dudley, provides residential, dementia and respite care for older people.

The 37 bed care home has a team of trained, caring staff and a wide variety of social activities for residents.

Delicious home-cooked food is prepared by staff.

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Care Provided by Ashbourne Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 38 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Linda Lovett (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (38)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2002
    • Number of floors: 2

Funding & Fees Guide for Ashbourne Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,120 – £1,210
    • Self-Funded Residential Dementia Care £1,150 – £1,250
    • RESPITE Self-Funded Residential Care £650 – £800
  • (these prices are only a guideline, please contact Ashbourne Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Ashbourne Care Home is thrilled to welcome visitors. Visitors encouraged to visit loved ones at their convenience; dedicated team members always available to greet them with a warm welcome.


  • Parking

  • Ashbourne understands that convenience is key when visiting loved ones, which is why parking is hassle-free, offering on-site parking, completely free of charge.


Ashbourne Care Home Reviews (50)

Total of 50, showing 21-40
9.7

Ashbourne Care Home has a Review Score of 9.7 (9.725) out of 10, based on 10 reviews in the last 2 years. Over all time Ashbourne Care Home has 50 reviews.

Overall Experience

  • 33
  • 16
  • 1
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Date Published

50
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40

Review from I S (Son of Resident) published on 18 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful care provided to my father during his time at Ashbourne. The staff are excellent with residents and family. They have been particularly excellent during lockdown with the things they have done to help Dad and us when we are missing visits. Although we visit regularly they still inform us and
keep us updated re doctor's visits. First class home.

Reply from Annette Allen, Manager at Ashbourne Care Home

Thank you so much for your kind words, Dad is missed by the whole Ashbourne Family and has left a large chair to fill.


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Review from Chris E (Son-in-law of Resident) published on 9 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We recommend Ashbourne Care Home to anyone wishing to ensure that their relatives are loved and cared for. We have always found that the staff are compassionate, caring and "go that extra mile" to ensure the residents are very well looked after. It has given us complete peace of mind and comfort to
know that our loved ones are receiving the best possible care. The home manager has always been very approachable, helpful and is always readily willing to go out of her way to assist. Both the manager and her team are doing a magnificent job, under extremely difficult and testing times.

Reply from Annette Allen, Manager at Ashbourne Care Home

Thank you so much for your kind words. These are very trying times for everyone but we can only do our best for everyone in the Ashbourne Family. Many thanks. Annette and the Ashbourne Team.


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Review from Annette S (Daughter of Resident) published on 4 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has been at this care home for just over 2 years. The care he has received has been very good. After just a few months he was moved to a larger, more spacious room when one became available. The staff are attentive and resolve any issues or concerns immediately making sure to contact us and discuss.
Nothing has been too much trouble. Their Covid measures have been excellent. The staff have used their personal devices to ensure we could talk and FaceTime or Whatsapp with him. After a spell in hospital, the care he received was exceptional. I would recommend this home to others.

Reply from Annette Allen, Manager at Ashbourne Care Home

Thank you so much for your kind words and your review of Ashbourne.


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Review from Catherine R (Daughter of Resident) published on 1 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Mum has moved into Ashbourne Care Home she has had a new lease of life. The staff are extremely knowledgeable and friendly and the home is very well managed. As a family, we are always made welcome when we visit Mum. They have dealt with all the issues surrounding COVID-19 extremely well and made
sure that residents and families have been able to stay in contact without compromising the resident's safety. I wholeheartedly recommend Ashbourne Care Home.

Reply from Annette Allen, Manager at Ashbourne Care Home

Thank you so much for your kind words, Catherine. Roll on the day we can go back to normal and hold the doors wide open to our wonderful families again.


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Review from Shelagh J (Daughter of Resident) published on 13 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful care provided by all the staff during these very challenging times. My mother required residential care following her discharge from hospital, during the lockdown. This was facilitated quickly and sympathetically by the Ashbourne team. Nothing was too much trouble for her carers and they had
endless patience. Mum particularly enjoyed the activities! Overall it was a positive experience for both my mother and her family.

Reply from Annette Allen, Manager at Ashbourne Care Home

Thank you for sharing your recent experience of our home. We are pleased that it has been so positive especially during these trying times. Mom will be greatly missed.


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Review from L J (Daughter of Resident) published on 16 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff have worked really hard during lockdown to keep residents in touch with family by phone, FaceTime and photos.
I have been very touched by the little things they have done to help residents and family who are missing their visits, they have been very thoughtful at this difficult time.
Well
done to everyone and a very big thank you.

Reply from Annette Allen, Manager at Ashbourne Care Home

Thank you so much for your kind words. It is a very difficult time for everyone. However, we are all striving to maintain as much contact as possible while maintaining social distancing.


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Review from Karen J (Daughter of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are excellent with residents and family. I am satisfied my mom is well looked after.

Reply from Olivia Shields, Marketing Assistant at Ashbourne Care Home

Thank you, Karen, for sharing your recent experience of our home. We are pleased that it has been so positive and look forward to seeing you again soon. Have a fantastic day.


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Review from Susan C (Daughter of Resident) published on 20 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the staff very caring and pleasant. They look after the residents really well but sometimes there are not enough of them, such as if there are people that need help to go to the toilet, they have to wait until someone is free. Old people can't wait! And more toilets are needed downstairs so they
don't have to queue.

Reply from Olivia Shields, Marketing Assistant at Ashbourne Care Home

Thank you, Susan, for your comments about Ashbourne Care Home. We appreciate you taking the time to give feedback and letting us know how we are doing. We have acknowledged the concerns you have, and improvements you have suggested to better the home. If you would like to discuss any concerns directly, please reach out to us at the home. Thanks again.


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Review from G S (Husband of Resident) published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First class across the board. A nursing home as it should be. Very high standards indeed.

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Review from K B (Daughter of Resident) published on 22 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and understanding of my dad's needs. Always made welcome, I feel staff are my second family.
Although I visit every other day, I'm still informed if Dad is not well and what the doctor has said should he/she have to be called out.
I still have concerns on the level of staffing on the
dementia suite. In my opinion, two staff is just not enough to safely care for these most vulnerable and sometimes challenging residents.

Reply from Ronnie Cavanagh, Marketing at Ashbourne Care Home

Thank you for your comments about Ashbourne Care Home. We appreciate you taking the time to give feedback and letting us know how we are doing. We have acknowledged the concerns you have, and improvements you have suggested to better the home. If you would like to discuss any concerns directly, please reach out to us at the home. Thanks again


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Review from G B (Niece of Resident) published on 22 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever we come to visit my Auntie, staff are always welcoming and courteous. We always talk to other residents who seem to be very happy with their care arrangements.

Reply from Ronnie Cavanagh, Marketing at Ashbourne Care Home

Thank you for sharing your recent experience of our home. We are pleased that it has been so positive and look forward to seeing you again soon. Have a fantastic day.


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Review from Steve B (Son of Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Welcoming, friendly staff, clean, helpful staff, Mum is well cared for, pleasant atmosphere. Excellent management, is very helpful and approachable, always available to answer any questions/queries. Mum is happy and we would recommend Ashbourne to others.

Reply from Ronnie Cavanagh, Marketing at Ashbourne Care Home

Thank you, Steve, for your wonderful feedback following your recent experience at Ashbourne Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Thank you once again for your feedback and for the recommendation. Have a great day.


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Review from Jill C (Daughter of Resident) published on 22 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is welcoming. Staff are lovely, helpful and kind.
This is a wonderful place.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Ashbourne Care Home

Thank you, Jill, for your feedback about Ashbourne Care Home. We really appreciate you taking the time to let us know how we are doing and are pleased to learn that your experience has been so positive. We look forward to seeing you again soon. Have a wonderful day.


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Review from Anthony W (Nephew of Resident) published on 7 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie was admitted to Ashbourne Care Home through social services due to unforeseeable tragic circumstances. It was an emergency placement. I had not had time to do preliminary checks with regards to the home so we were reliant on the good choice of the social worker.
I and my auntie could not
have wished for anywhere better. the support that my auntie, my wife and I received was priceless. At this most traumatic time in our lives, there were people who readily supported us. The manager was caring and professional which filtered down to all staff members. it was evident that staff were well trained in their various roles and all demonstrated a very caring attitude. Nothing was too much trouble, staff were patient, friendly and had the time to perform their caring skills. I had total confidence in the care delivered to my auntie.
Within a week, my auntie looked better than she had done in years. The environment was clean and fresh, something that was noticeable as soon as you walked through the door. The temperature throughout was warm and constant. Excellent place to be cared for.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Ashbourne Care Home

Thank you, Anthony, for your comments about your recent experience at Ashbourne Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very happy to learn that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents, and it is very rewarding to have their efforts recognised.


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Review from Denise M (Daughter of Resident) published on 29 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom and Dad needed respite care over the New Year period for a couple of weeks. The staff were excellent, from the initial assessment to the welcome and ongoing for the next week or so, till my parents left. Dads needs were far more complex than moms, with his dementia causing behaviour issues. The
staff handled it with care and attention to detail with meds, etc. My mom was very welcomed by everyone and really enjoyed her time there. Unfortunately, my dad became very ill and left after a week to go into hospital, but mom stayed there for another few days and was made most welcome. The food was good and plentiful. The rooms pleasant, but mostly it was the staff and their lovely attitude.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Ashbourne Care Home

Thank you, Denise, for your comments about your recent experience at Ashbourne Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from J P (Son of Resident) published on 16 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I rate this care home as being of a good standard all round, and would highly recommend it to anybody who requires a good care home with excellent standards.

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Review from K H (Daughter of Resident) published on 16 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This care home is very good. The staff are always friendly and very helpful. The food is excellent. My dad has settled in very well much to my surprise because he is difficult to please. My Mum was here for a short time and was looked after very well. I have recommended this care home to others.

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Review from Gladys M (Sister of Resident) published on 28 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Ashbourne Care Home is a really good care home and they are taking care of both of my sisters very well.

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Review from Chris M (Son-in-law of Resident) published on 16 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home is warm and welcoming, you are always greeted with a smile and in a while offered a refreshment. The place is always clean and tidy, the management have an open door policy where you can easily discuss any issues. It would seem it suffers from staff shortages but this doesn't affect the
care level. My mother in law is very happy there, is well cared for and treated very well. This is a very nice place and the staff do their best. All the family think she is in safe hands.

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Review from Jayne P (Granddaughter of Resident) published on 3 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the care provided for my grandmother at Ashbourne House. I do feel that the level of care could be categorised as "excellent" if only the staffing levels were increased. This is particularly evident on the dementia wing, where residents require extra care and attention, due to their
condition. My grandmother chooses to stay in her room and is confined to bed much of the time. She is largely alone and lacking in individual attention and stimulation. This is not because the staff do not wish to provide this, but because they are limited by restrictions of workload. I think this also applies to certain areas of cleaning and laundry too.
The staff and management are all wonderful. They are approachable and respectful in every area of my grandmother's care and I would not hesitate to recommend this home.

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Current Review Score: 9.7 (9.725)

Overview of Review Score

The Review Score of 9.7 (9.725) out of 10 for Ashbourne Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.725 for Ashbourne Care Home is calculated as follows: ( (87 Excellents x 5) + (33 Goods x 4) ) ÷ 120 Ratings = 4.725

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashbourne Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

Linda

Linda Lovatt

Job Title: Home Manager

Linda is the manager at Ashbourne Care Home with several years of experience in the care sector managing successful care homes. Linda has experience in care home management and is committed to providing high-quality service. She is also responsible for the smooth running of the care home and the happiness and well-being of our Residents.