Belvidere Residential Home

41/43 Stourbridge Road, Dudley DY1 2DH
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8.3 23 Reviews
  • Belvidere Residential Home, Dudley
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Care Provided by Belvidere Residential Home

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 28 Service Users
  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Epilepsy
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Belvidere Residential Care Home Ltd
  • Person in charge
  • Harbinder Ralhr (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (22)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2017

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restrictions on visiting although a protected meals policy is in place. This is to enhance meal times.


  • Parking

  • Off the road parking on the front of the building for 6 spaces. There is also parking at the rear of the building for 10 spaces.


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Belvidere Residential Home Reviews (23)

Total of 23, showing 1-20
8.3

Belvidere Residential Home has a Review Score of 8.3 (8.315) out of 10, based on 2 reviews in the last 2 years. Over all time Belvidere Residential Home has 23 reviews.

Overall Experience

  • 12
  • 11
  • 0
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Date Published

23
0
1
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21

Review from Joy R (Sister of Resident) published on 6 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just want to extend my thanks to the wonderful care team at Belvidere Residential Care Home. A couple of months ago we found ourselves in a situation where we had to find respite care for my sister who has dementia. Anyone who has been in this situation would understand the anxiety this decision caused
us as a family. I was extremely concerned that the experience would create a lot of distress for my sister and it was not a decision I took lightly. I have to say, however, that my worries were put to rest from day 1, upon seeing the level of care that the staff provide at this home. My sister soon settled in after being warmly welcomed by the carers and it was plain to see that the residents well-being was at the forefront of their approach. The home is kept spotlessly clean, there is good entertainment provided and most importantly the staff maintain a good rapport with the residents. Thank you so much for all your hard work and for your care you all gave my sister.

Reply from Harbinder Rahlr, Manager at Belvidere Residential Home

Thank you so much for your heartfelt review of Belvidere Residential Care Home. Your kind words mean the world to us. We understand the immense trust you placed in us by choosing our care home for your sister, and we are truly grateful for the opportunity to support your family during such a challenging time. Knowing that your sister settled in comfortably and that our staff's dedication and care helped ease your worries is incredibly rewarding and your feedback reassures us that we are succeeding in our mission. We are delighted to hear that you found our home clean, our entertainment enjoyable, and our rapport with residents strong. Your appreciation motivates us to continue delivering the highest standard of care. Thank you once again for sharing your positive experience. It was our privilege to care for your sister, and we are here for you and your family whenever you need us. With gratitude, Harbinder Ralhr, Registered Manager, Belvidere Residential Care Home


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Review from Jean B (Next of Kin) published on 24 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We have to express how pleased we are with the care that our father has received. He was sent here from the hospital (discharge to assessment). All staff, care, housekeeping, laundry, kitchen and management have been nothing other than professional, kind and approachable.
The care staff keep us informed
about his care, any concerns etc.
The food is excellent and varied. We are aware that the building is a little dated but it is exceptionally clean.
We actually thought that a negative review on one site was for another home. Cannot agree with what was written.
This is a 'caring' care home.

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Review from S S (Son of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mom is excellently cared for at all times. The staff are exceptionally kind and friendly, nothing is too much trouble.

Reply from Jacqueline Spittle, Registered Manager at Belvidere Residential Home

Thank you for your kind words. We appreciate your positive review and this will be shared with all the staff.


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Review from Tony N (Son of Resident) published on 2 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepfather was a resident at Belvedere till the end of November when he had a chest infection and was admitted to hospital and later sadly passed away. The home was covid-free for several months because they put in all the restrictions anyone could have done. Belvidere was the best place my stepfather
could have spent his final days in, it was home from home, he had Alzheimer's and dementia and all the staff were marvellous. When we visited, it felt like they were our extended family. A noticeable thing when you enter Belvidere is everyone is all smiles and relaxed. The food always looked very tasty and the smell was very appetising. If ever I end up and need care, Belvidere will be my first choice. A message to all staff, keep up the great work you are all doing.

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Review from Joanna B (Niece of Resident) published on 22 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My auntie stayed here for a month. She was very well looked after. The staff went above and beyond. The home was clean and inviting. The staff were all very bubbly and always made me feel welcome when I visited. I admire how the girls work together, it's not a job I could personally do.

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Review from Patricia C (Stepdaughter of Resident) published on 4 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepdad was at Belvedere for 18 months and he was looked after by very caring people. He always had a smile on his face, the staff were so happy and cheerful and I always felt welcome when I visited, they took care of my stepdad so well and I wouldn't hesitate to give the staff 10/10 for their care,
very professional in every way...Thank you, Belvedere.

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Review from G S (Son of Resident) published on 11 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mam spent the last few years of her life at the Belvidere which was a very happy time. The home itself, I found to be very safe, homely and had a happy atmosphere. the staff were always kind and professional and would go out of there way to help you. When man pasted away. The manager, sometimes in
her own time helped me all the way with arrangements as I'm on my own, It was greatly appreciated the staff showed great empathy. So I feel the last few years of my mom's life they made it a happy and wonderful time. I could not have asked for any more.

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Review from Catherine F (Great-Niece of Resident) published on 5 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Great aunt was admitted into Belvidere for a short period only. Considering the current circumstances the staff went above and beyond in ensuring how well my aunt was looked after throughout her stay. Although visiting restrictions are in place I was able to see my aunt via facetime. It was evident
that she had settled in well. I would recommend Belvidere to anyone looking for a caring home for their family member.

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Review from L J (Daughter of Resident) published on 30 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother received excellent care during her 2-year stay at Belvidere. All the staff were very caring and compassionate towards all the resident and me. I would highly recommend anyone looking for residential care.

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Review from Robert H (Son of Resident) published on 14 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I could only say that all the staff were very good. They could not do enough for you and my dad.

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Review from Alan W (Son of Resident) published on 29 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the fourteen months that my mother was in care, the last seven months were spent at Belvedere. The staff were absolutely brilliant, very professional in their duties and a very kind and friendly attitude. It is obvious that care is a vocation and not just a job. The management is excellent and leads
by example to maintain the very high standards that have become the norm. A very good home.

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Review from M M (Daughter of Resident) published on 14 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been at Belvidere Residential Home for the past twelve months; my dad is very happy being there. The staff are all friendly, and they treat all the residents as though there were looking after a member of their own family. They do various activities and have themed days. I wouldn't hesitate
to recommend anyone to have their Mom, Dad, Aunt, Uncle or Grandparents staying there.

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Review from C W (Daughter of Resident) published on 29 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad went into Belvidere in January 2020. What I experienced before lockdown, was very good care. Dad was very underweight and was not eating; they tried hard to encourage him to eat. My dad would like a shower more often he's only had two since he moved in there. He finds this upsetting as he loves
his showers, and was a very clean person. This is the only downside everything else is good.

Reply from Jacqueline Spittle, Registered Manager at Belvidere Residential Home

Your Dad has full capacity and knows his own mind. He has dressings to both legs which the district nurses tend to daily. We do have a facility to shower him (and protect the dressings) if requested. However, at present, your dad is choosing to remain in his room and prefers a full body wash daily. Prior to this, he was happy to sit in the communal areas. However is more than happy with his own company in his room with his TV. All requests adhere to him. We do have other residents who do have a shower daily.


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Review from Emma D (Granddaughter of Resident) published on 23 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My grandad has been a resident since August 2019. Can’t recommend it highly enough. The staff are warm and welcoming and the quality of care is excellent. Very down to earth, always happy and grandad is being cared for in a safe, clean environment. We’ve just returned from the home after not seeing
grandad since February. We enjoyed a lovely afternoon outside, with 2 singers who entertained us with songs from 1900-1940. The carers got my grandad up and dancing then had a bbq. All visitors and staff wearing masks and strict 2m rule adhered to. Was lovely to see my grandad singing, dancing and smiling.

Reply from Jacqueline Spittle, Registered Manager at Belvidere Residential Home

Stimulation and keeping contact with family is key.
COVID-19 has been very challenging and trying for all. We will strive to ensure families, residents and staff remain safe during this unprecedented time. We plan to follow all guidelines and hopefully reinstate our full activity program when deemed safe. In the meantime, we actively encourage families to keep in contact with their loved ones via various forms of communication.,


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Review from Jo-Anne T (Daughter of Resident) published on 10 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was admitted initially to Belvidere residential home in a Pathway 3 bed. She quickly settled and when it came to looking for a permanent place she was adamant that she wanted to stay at Belvidere. All the carers are very conscientious and caring. Nothing is too much trouble. My mother is very
happy and loves all her meals. Difficult to fully review due to lockdown due to Covid-19.

Reply from Jacqueline Spittle, Manager at Belvidere Residential Home

We appreciate that a full review is difficult during the COVID pandemic. Restrictions are in place to ensure our staff and residents are protected. Therefore we have been unable to provide the external entertainment as previously.
We have booked external entertainment to take place on the 16th July which will take place in our large garden, (weather permitting) Family are invited to attend (observing the social distancing) and enjoy a BBQ.
When safe to do so, we will resume our scheduled activity programme.


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Review from J D (Granddaughter of Resident) published on 9 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am pleased with the care that my grandad has received whilst in this home. The staff are amazing and worked out his character straight away. The food always looks great with a wide variety and staff go above and beyond to cater to individual needs. I can't thank the care team enough as they have provided
a wonderful environment for my grandad when needed.

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Review from Patricia B (Niece of Resident) published on 9 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Aunty has been a resident at Belvidere since December 2013. She has always been treated with care and dignity. She has always been happy there and the staff is always there for the family too. We can be content that she is safe and cared for by the excellent staff and manager.

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Review from Beverley H (Daughter of Resident) published on 9 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been staying at Belvidere since February 2020. The staff has been very efficient and caring. Nothing is too much trouble and my Mom has settled in very well. Due to lockdown I have not been able to visit but have been able to chat through the window and phoning her has never been a problem.
Well done Belvidere for keeping the home COVID-19 free throughout the pandemic.

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Review from Paul S (Son of Resident) published on 7 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother, who is now in an advanced stage of dementia, has lived at Belvidere for over four years. During this time we have never had cause to consider changing this. There are no issues with regard to food, cleanliness, and accommodation generally. Have always found the staff to be genuinely caring in
attitude and responsive to resident's needs. The home is well managed with a proactive attitude to problem-solving. Prompt communication of any issues regarding mother, medical or otherwise, is particularly appreciated.

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Review from K W (Daughter of Resident) published on 7 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been staying at Belvidere for four years and is well looked after and cared for by the staff. Her room is very basic but this is partially due to her illness as she moves, empties, and hides things. As mealtimes are protected I can't comment on them as I only see cups of tea and biscuits at
snack times between meals.

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Current Review Score: 8.3 (8.315)

Overview of Review Score

The Review Score of 8.3 (8.315) out of 10 for Belvidere Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for Belvidere Residential Home is calculated as follows: ( (20 Excellents x 5) + (4 Goods x 4) ) ÷ 24 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.482 Points relating to the number of positive Reviews for Belvidere Residential Home is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6. 2 Positive Reviews ÷ 5.6 = 0.357

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 May 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Belvidere Residential Home

What types of Care is Belvidere Residential Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment & Detention Under Mental Health Act are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Belvidere Residential Home provide?

Palliative Care & Own GP if required are other types of care provided.

How many Rooms does Belvidere Residential Home have?

There are 22 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Belvidere Residential Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens & Television point in own room are some of the Facilities & Services.

How far is Belvidere Residential Home to the centre of Dudley?

1.0 mile(s) as the crow flies, distance by road may be significantly further.