Castlewellan House

41 Moss Grove, Kingswinford DY6 9HP
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9.3 8 Reviews
  • Castlewellan House, Kingswinford
Castlewellan House is in Kingswinford, West Midlands and offers residential care to older people.

Staff are experienced and compassionate and offer personalised care. Residents are encouraged to maintain their independence and staff ensure they interact with fellow residents and pursue their favourite hobbies.

Residents are encouraged to bring items of furniture to personalise their rooms.

The care home is small and intimate and offers residents a family, homely environment where they can live a fulfilling life.

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Care Provided by Castlewellan House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 18 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Horizon Senior Living Ltd
  • Person in charge
  • Emma Jones (Registered Home Manager)
  • Admission Criteria
    • Admissions individually assessed
    • Ages 65+
  • Room Information
    • Single Rooms (16)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022
    • Number of floors: 2

Funding & Fees Guide for Castlewellan House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £850 – £950
  • (these prices are only a guideline, please contact Castlewellan House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors always welcome - please try and avoid breakfast (8-9:30) and lunchtime (12:30 - 1:30)


  • Parking

  • Parking available at front of house


Castlewellan House Reviews (8)

9.3

Castlewellan House has a Review Score of 9.3 (9.311) out of 10, based on 8 reviews in the last 2 years. Over all time Castlewellan House has 8 reviews.

Overall Experience

  • 6
  • 2
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Review from Jayne B (Daughter of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is a resident at Castlewellan House. He has been there for the last 18 months and has settled in very well. The staff are always attentive and thoughtful and very helpful. The residents all seem to get on very well. It is always very clean and tidy. My father always says the meals are very
nice. We are very satisfied with the home, care and staff.

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Review from Steven F (Son of Resident) published on 9 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was a resident of Castlewellan for about 16 months. During that time he was happy and content there. Staff were pleasant, kind and caring and eager to accommodate us wherever possible to make dads stay with them a happy time. Staff were very approachable and nothing ever seemed too much for them.
The manager always made herself readily available to discuss any potential concerns (this was very important to us). I would have no hesitation in recommending the manager and her team to anyone looking for care facilities.

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Review from Helen W (Daughter of Resident) published on 5 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find every time I visit the staff are very helpful and friendly, giving me confidence in the care my mother receives.

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Review from Mike D (Son of Resident) published on 5 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are wonderful - always friendly and more than happy to help with anything. Importantly, mom is really content and happy, which means a lot to me and my sister. All in all 10/10 all round.

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Review from J N (Daughter of Resident) published on 30 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Recently mum has suffered problems with her catheter leaking, this has been distressing her. The staff have been caring and attentive. Mum has also had problems with low blood pressure, and again staff were very caring. Overall I am satisfied with her care.

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Review from P F (Son of Resident) published on 30 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After reviewing endless care homes in the local area, I felt Castlewellan House would best suit mom's needs. With just 18 residents, it has the intimate, homely feeling I know mom prefers, which allows the excellent staff to provide a more personal level of care. Any issues mom has had has been dealt
with immediately, on occasion calling for paramedics, making mom's welfare a priority, and keeping us informed at all times. Although mom has a hearing problem, the staff have shown a lot of patience and always treated mom with respect and dignity.

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Review from S T (Son of Resident) published on 11 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We recently attended the summer party at Castlewellan. Good food and drink (punch) and a BBQ, Excellent singer, games, etc.
The residents were well attended to by the staff and management, with the owners attending and joining in.
Mom is well looked after at the home, with any issues promptly attended
to.
All staff are very friendly and helpful.

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Review from S C (Daughter of Resident) published on 3 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother and my aunt have been in this home for 3 years. They have had a good standard of care and respect during their time here. When they first arrived it was during COVID times so the circumstances were difficult as regards visiting. The contrast now is overwhelming. There is a real open door policy
and I feel welcomed to visit at any time. The manager and staff are all caring and open to discussing any concerns I have. I would not hesitate to recommend the facility.

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Current Review Score: 9.3 (9.311)

Overview of Review Score

The Review Score of 9.3 (9.311) out of 10 for Castlewellan House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.511 for Castlewellan House is calculated as follows: ( (54 Excellents x 5) + (34 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 94 Ratings = 4.511

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for Castlewellan House is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 18 registered maximum number of service users is 3.6, which has been reached with 8 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Mar 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Emma

Emma Jones

Job Title: Registered Home Manager

Joined: 2023

I have worked in the Care sector for 15 years to date starting with caring for and supporting individuals in their own homes with activities of daily living after several years working in the community I was promoted to Care Coordinator but found having an office-based role I missed having the connection with individuals who needed care and support. I moved into support work within care settings which specialised in Dementia Care as a Lead Care Practitioner moving up to Assistant Care Manager, I also have experience working in Care training and the development of Care staff spending several years working as an Assessor in Health and Social Care supporting learners to gain qualifications in Adult Care. My passion is person-centred care and providing an environment that promotes quality of life until the end of life ensuring all our staff at Castlewellan House support our residents with dignity and respect enabling them to maintain their independence. Castlewellan House is a warm and homely environment that welcomes all providing a positive atmosphere for our residents their loved ones and visitors.


Frequently Asked Questions about Castlewellan House

What types of Care is Castlewellan House registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Castlewellan House provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Castlewellan House have?

There are 16 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Castlewellan House?

Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Castlewellan House to the centre of Kingswinford?

0.3 mile(s) as the crow flies, distance by road may be significantly further.