Highfield Residential Home

Stream Road, Kingswinford DY6 9PB
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1.7 1 Review
  • Highfield Residential Home, Kingswinford
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Care Provided by Highfield Residential Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 20 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required

Good to Know

  • Owner
  • Highfield Residential Homes Ltd
  • Person in charge
  • Saquib Choudhary (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (20)
    • Single Rooms with ensuite Wet Room (11)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2010

Funding & Fees Guide for Highfield Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £600 – £700
  • (these prices are only a guideline, please contact Highfield Residential Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
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Highfield Residential Home Reviews (1)

1.7

Highfield Residential Home has a Review Score of 1.7 (1.727) out of 10, based on 1 reviews in the last 2 years. Over all time Highfield Residential Home has 1 review.

Overall Experience

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  • 0
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  • 1

Date Published

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Review from Kelly R (Daughter-in-law of Resident) published on 30 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Mother-in-law here 3 days, 2 nights and in an absolutely shocking condition. She has Alzheimer's, we explained she would refuse food, medication, and toileting, but when prompted she will have it, she was walking around.
2nd day, not dressed, soiled. Refused food, drink and meds so I washed, dressed
gave food and meds.
3rd evening - had 2 falls, no one phoned or left a message or called other contacts. No senior or manager on site!
Bruises everywhere, was soiled, hadn’t eaten or drunk anything, no medication for days as refused - again not informed! hallucinating, reaching things which weren’t there (didn’t do this before). Couldn’t walk without help as unsteady and falling again.
The manager didn’t want us to take to the hospital but I explained if I left her she would break something, but didn’t seem concerned. Also didn’t seem concerned by the condition my mother-in-law was in from 3 days here.
The hospital has put safeguarding on my mother-in-law and the home is under investigation.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 1.7 (1.727)

Overview of Review Score

The Review Score of 1.7 (1.727) out of 10 for Highfield Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 1.7 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 1.727 for Highfield Residential Home is calculated as follows: ( (2 Goods x 4) + (1 Satisfactorys x 3) + (8 Very Poors x 1) ) ÷ 11 Ratings = 1.727

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 0 Points relating to the number of positive Reviews for Highfield Residential Home is based on 0 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) =

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4. 0 Positive Reviews ÷ 4 = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 May 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Highfield Residential Home

What types of Care is Highfield Residential Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Highfield Residential Home provide?

Own GP if required is an additional type of care provided.

How many Rooms does Highfield Residential Home have?

There are 20 Single Rooms.

What are the Facilities & Services at Highfield Residential Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Stairlift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Highfield Residential Home to the centre of Kingswinford?

0.7 mile(s) as the crow flies, distance by road may be significantly further.