Holly Lodge Residential Care Home for Elderly

9 Rectory Road, Oldswinford, Stourbridge DY8 2HA
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9.5 22 Reviews
  • Holly Lodge Residential Care Home for Elderly, Stourbridge
Holly Lodge takes a bespoke approach to each individual's care and social needs, taking pride in a truly premium service of recognised quality to healthcare professionals and of real benefit to clients.

Care workers want residents to achieve their potential in terms of lifestyle choice and interests, while having the peace of mind of living in an atmosphere where dignity, privacy and respect are paramount.

Well-furnished rooms have many homely qualities, with the owners having aspired to produce a 'home away from home' where care workers can be contacted 24/7.

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Care Provided by Holly Lodge Residential Care Home for Elderly

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Residential Care
  • For a maximum of 23 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Iftikhar Ali
  • Person in charge
  • Paula Hubble (Manager)
  • Admission Criteria
    • we take private residents as well as hospital referels
    • Ages 65+
  • Room Information
    • Single Rooms (23)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2015
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Holly Lodge Residential Care Home for Elderly

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £950 – £1,100
    • RESPITE Self-Funded Residential Care £1,000 – £1,200

  • The fee includes all foods, washing, personal care but does not include hairdressing and chiropody service. Top-up is payable for those residents who are local authority funded.
  • (these prices are only a guideline, please contact Holly Lodge Residential Care Home for Elderly to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Any time except lunch and tea times


  • Parking

  • Ample parking


Holly Lodge Residential Care Home for Elderly Reviews (22)

Total of 22, showing 21-22
9.5

Holly Lodge Residential Care Home for Elderly has a Review Score of 9.5 (9.528) out of 10, based on 6 reviews in the last 2 years. Over all time Holly Lodge Residential Care Home for Elderly has 22 reviews.

Overall Experience

  • 19
  • 3
  • 0
  • 0
  • 0

Date Published

22
3
4
6
16

Review from Sarah S (Niece of Resident) published on 5 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has been a resident here for three years. The quality of care and communication is outstanding. Every member of staff treats the residents with respect and dignity. Nothing is too much trouble for staff who put themselves out to care for individuals. The home is well managed, care plans updated
regularly and family kept informed. Mealtimes are a highlight for the residents with delicious meals served and even a glass of wine with Sunday lunch. On arrival, the manager makes an effort to know as much about a resident's past as possible to aid conversation and getting to know them. Residents are encouraged to be independent, but support and encouragement are there when needed. Large scale entertainment is organised and smaller regular games of bingo, sing songs and games occur daily. Occasionally residents go out to the pub or tea room; funded by a Christmas Fair, which helps make the home a community. As a regular visitor, I am known by name. I'm 100% satisfied.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gary S (Son of Resident) published on 11 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Advertised as specialist dementia and Alzheimers care.


Unfortunately it was abundantly clear they did not know to deal with dementia behaviour.


In their opinion, nursing and further medical attention was required, however, mom immediately settled in another residential care home.


Just feel

people should be aware.


The team are very nice and pleasant but alas, I feel they want the easiest residents at hand and quickly reject residents who may appear more high maintenance.


Reply from M Ali, Partner at Holly Lodge Residential Care Home for Elderly

I don't agree with the reviewer, Gary. Yes we are registered for Dementia but we only take residents with very light or mild dementia. We are not Dementia specialists and unfortunately we could not care for Gary's mother as her needs were different and she could not settle in.


Facilities

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Cleanliness

Treated with Dignity

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Value for Money

Current Review Score: 9.5 (9.528)

Overview of Review Score

The Review Score of 9.5 (9.528) out of 10 for Holly Lodge Residential Care Home for Elderly is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.928 for Holly Lodge Residential Care Home for Elderly is calculated as follows: ( (64 Excellents x 5) + (5 Goods x 4) ) ÷ 69 Ratings = 4.928

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.6 Points relating to the number of positive Reviews for Holly Lodge Residential Care Home for Elderly is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 23 registered maximum number of service users is 4.6, which has been reached with 6 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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