Nelson House

1/3 Nelson Road, Dudley DY1 2AG
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8.0 19 Reviews
  • Nelson House, Dudley
Nelson House is situated close to Dudley town centre and local amenities, where carers offer a warm, inviting, home from home atmosphere, ensuring a relaxed, safe and secure environment. The priority is to provide a high standard of care for the well being of each individual, ensuring happiness and contentment in their surroundings.

A hard working care team work closely with residents and their families as well as other visiting health professionals in order to achieve care packages that suit personal needs which promote essential quality of life, dignity and independence.

An extensive activities programme is in place to work towards creating an enjoyable lifestyle for residents that is beneficial to their long-term health.

All meals are cooked on site and the team offer nutritious, varied menus that are reviewed regularly with input from residents.

Basic fees are kept in line with local authority rate, whether state or privately funded, but there is a third party top-up for en-suite rooms and there may also be a third party top-up depending on each resident's individual needs and abilities.

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Care Provided by Nelson House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 21 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Quality Care Home (Midlands) Ltd
  • Person in charge
  • Leigh-Ann Brown (Registered Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (21)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2012
    • Number of floors: 2

Funding & Fees Guide for Nelson House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £625 – £750
    • Self-Funded Residential Dementia Care £660 – £820
    • RESPITE Self-Funded Residential Care £650 – £650
    • RESPITE Self-Funded Residential Dementia Care £650 – £785
  • (these prices are only a guideline, please contact Nelson House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Here at Nelson House the team have an open door policy, please feel free to come and visit whenever you choose. Please note at certain times your loved ones may be enjoying a meal, please call ahead if you wish to know these times.


  • Parking

  • The home have a small car park at the front, however street parking is available


Nelson House Reviews (19)

8.0

Nelson House has a Review Score of 8.0 (8.018) out of 10, based on 2 reviews in the last 2 years. Over all time Nelson House has 19 reviews.

Overall Experience

  • 14
  • 5
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Date Published

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Review from A W (Sister of Resident) published on 31 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided to my Brother was excellent. The staff were totally supportive and gave nothing but first-class support and encouragement every day. Family members were welcomed and encouraged to visit. The home felt comfortable and nothing was too much trouble for the staff. I felt my Brother
was a member of their family and treated with respect throughout his time at the home. The manager was so professional and focused and I can only give nothing but praise for the while team who worked as a unit to provide the first-class service my Brother received. Thank you so much.

Reply from Leigh-Ann Brown, Registered manager at Nelson House

Thank you so much for your review. It was an honour to look after him and an honour to continue looking after our boy.


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Review from J A (Daughter of Resident) published on 2 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mom went into Nelson House in February 2024. It took her a little while to settle, but with the care and compassion of the staff, she soon settled down. Mom's health declined but it was agreed that she could stay with them and the necessary love would be provided, which it has been. Every care and
consideration is given, Mom's dignity is always taken into consideration. Whatever needs doing is explained to her beforehand. My feelings are always respected and I feel free to discuss any issues.

Reply from Leigh-Ann Brown, Registered Manager at Nelson House

Thank you for your feedback. It is a pleasure looking after Mom if there is anything else either of you need we are always here.


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Review from Rosemarie L (Daughter of Resident) published on 27 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not recommend this care home highly enough. The manager and her team of staff are just brilliant making it feel like home from home nothing is too much trouble for them they care so much for all of there residents. The home is spotlessly clean my mom has made so much progress in the short time
she has been there and I know I do not have to worry about her because she is so well looked after they keep me up to date with what activities she is doing. She calls it home from home now and says they are all her family.

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Review from John W (Son of Resident) published on 26 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at Nelson House for over two years now. My friend's mother was a resident so we used to visit her there so my father knew the residents and the staff so when he was diagnosed with vascular dementia himself, it made perfect sense to ask if they’d be able to have him. In
over two years I’ve never had any concern, staff are always helpful and willing to assist with any query. I’m very happy with the level of care my father gets and would recommend Nelson House fully.

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Review from Marie R (Daughter-in-law of Resident) published on 24 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law became a resident of Nelson House in 2017 after a couple of respite stays with them and I cannot fault them. From day one the management and staff made us feel so welcome and my mother-in-law was extremely happy there. She was always clean and presentable and it was nice to see her
gain weight now that there was someone to encourage her and provide her with nice meals. She enjoyed activities in the home and was so grateful when the manager purchased some of her favourite music CD's and books that she wanted to read, she also enjoyed going on outings that included afternoon teas and a Pantomime. When Mother-in-Law became ill with a terminal illness the whole staffing team treated her with dignity and compassion as her illness worsened and they also provided the whole family with emotional support. We were so relieved that she could spend her final days at Nelson House rather than in hospital with strangers and we are eternally grateful for this.

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Review from Victoria M (Niece of Resident) published on 9 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family cannot recommend Nelson House highly enough. All of the staff cared for our Aunt to the highest standard. They went the extra mile and we were always safe in the knowledge that she was in excellent hands. Nelson House staff have a very personal touch and treated our Aunt like a cherished
family member. We will be forever grateful to the manager and her team.

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Review from M W (Resident) published on 23 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently stayed at Nelson House for respite stay whilst my daughter had a holiday. The care I received was very good and homely.

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Review from J C (Daughter of Resident) published on 3 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nelson House promotes the concept that residents are at home, not IN a home. The management try a variety of ideas to promote individuals well being and meet individual needs.
The staff are always welcoming when you visit and are aware of mums state of health, needs etc. As my mothers only near relative,
they are very supportive of my needs and are like a second family to myself and my mother. I have total confidence in the management and staff at Nelson House in providing my mum with the very best of care.

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Review from Evelyn S (Wife of Resident) published on 17 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband went in on the 16-9-17 for two weeks respite for me to go on a holiday I had booked. I was pleased with the arrangement because he can not walk well and also very stubborn in his ways. The people that work there were very friendly to him and me.

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Review from J C (Resident) assisted by family/friend published on 18 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am looked after very well here. I have a lovely bright, airy large room. There are nice people to talk to. If I feel poorly I get a lot of attention. The food is good. I like the activities especially the art and craft session, the service with the Methodist minister and the visiting entertainment.
I like having my hair and nails done every week.

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Review from Maureen M (Sister of Resident) published on 14 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister is very happy at this care home.
She is well looked after, kept clean and fed.
They are kept stimulated.
The staff are very welcoming when I visit.
The home is very clean, you never get that smell that you get when there are a lot of people together.

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Review from J W J (Daughter of Resident) published on 21 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mom is very well cared for. I can go anytime to see her mom is always very clean, the food is all fresh not frozen. Mom can have anything she wants. The staff are lovely and very pleasant. I've got no worries about my mom being in Nelson House, they always tell me whats going on with mom's health.
My mom is very happy in there.

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Review from Sarah S (Granddaughter of Resident) published on 17 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan is happy and well cared for at Nelson House. The staff are very friendly and helpful and clearly understand my nan's needs. I have visited at different times of day and the staff are always very accommodating, offering drinks etc. The owners and the manager have good relationships with the residents
too and I am confident that my nan is getting the best care and that the staff are treating her with kindness and respect. I would not hesitate in recommending this care home to others as I am very pleased with what I have seen when I have visited.

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Review from Susan G (Daughter of Resident) published on 1 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom went in for a week's rest bite. She has dementia. The staff got her settled in very quickly. Comfortable and homely home. When I visited mom she seemed happy and all the staff were very attentive. They also had singers there with piano and mom was even having a little dance. All in all very
happy with service there and would not hesitate to take mom there in the future.

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Review from Josie W (Daughter of Resident) published on 12 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Nelson House since July 2016 due to a fall at home that left her with a broken hip. The transition from hospital to Nelson House was handled with great care and understanding she has dementia and can get confused but all staff are patient and caring. Myself and the family
are very happy with the standard of care she receives.

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Review from Lynn L (Granddaughter of Resident) published on 14 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The decision to move my grandfather into residential care was not one that was taken lightly, like all families we wanted the best for him and at 103 we felt he deserved the best we could provide. I can say with all honesty, we have found that in Nelson House. His dementia can be challenging at times
but the staff and the management team have risen to the challenge and have been consistent in their care and support of both him and of us as a family. Nothing is too much trouble, the standard of care, in my opinion, is excellent and the home has a unique family atmosphere where family input and support is encouraged. In the few months my grandfather has been there, he has flourished, gained weight and his personality is shining through once again. I cannot recommend Nelson House highly enough.

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Review from Elizabeth P (Granddaughter of Resident) published on 14 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my grandfather arrived here in May, he has been looked after with professional carers who seem to have the time for his daily needs. Nothing is a tedious task and no job is a hardship. They are very caring and loving in every way. They are also very supportive and understanding of our family and
are always there to listen to any concerns. My grandfather despite his dementia looks a different man and it is all thanks to them.

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Review from Keith P (Son of Resident) published on 11 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been in Nelson House for 3 years. He has been looked after well by good staff.

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Review from Michelle C (Daughter of Resident) published on 21 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted in January 2015 after leaving hospital. My mother has dementia and had been very ill. Whilst at Nelson House she improved tremendously, she started eating again and putting on weight etc. The care she receives is excellent. There are lots of activities, she can get involved with
arts/crafts, entertainers, animals, keep fit etc. I can talk to the staff about any problems that arise. My mother is now a permanent resident of Nelson House, my mother is extremely happy there, which in turn makes me happy. I know she is safe, secure, well looked after and above all else happy where she is. I would recommend Nelson House to everyone.

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Current Review Score: 8.0 (8.018)

Overview of Review Score

The Review Score of 8.0 (8.018) out of 10 for Nelson House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.6 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.417 for Nelson House is calculated as follows: ( (13 Excellents x 5) + (9 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 24 Ratings = 4.417

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.601 Points relating to the number of positive Reviews for Nelson House is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 21 registered maximum number of service users is 4.2. 2 Positive Reviews ÷ 4.2 = 0.476

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Apr 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (10)

Leigh-Ann

Leigh-Ann Brown

Job Title: Registered Manager

Joined: 2023

My name is Leigh-Ann and I am the registered manager of Nelson House. I have been in the care sector for 15 years. I have worked with many different clinical needs such as; mental impairment, physical impairment, challenging behaviour, rehabilitation, end-of-life, diabetes and Parkinson's Disease. I have an NVQ level 5 diploma and also a level 2 in Counselling. I would say I am a very bubbly and outgoing person who has a passion for care.


In my spare time, I enjoy Travelling and spending time with family and friends. I am a huge Animal lover. If there is anything else you wish to know about me please do not hesitate to contact me.


Jodie

Jodie Matthews-Bennett

Job Title: Senior care assistant

Joined: 2023

My name is Jodie and I have been working at Nelson House since 2023.


I have always wanted to go into care it is a passion of mine and I have been doing it since a young age. I have many qualifications from, Child Psychology, Child Care and Education level 3, NVQ level 3 and First Aid level 3.


I would like to continue supporting my manager and gain the skills and qualities I need to become a manager myself preferably in health and social care.


In my spare time, I enjoy spending time with family and friends.


Charlie

Charlie Lee-Jillings

Job Title: Senior Care Assistant

Joined: 2023

My name is Charlie and I have been working at Nelson House since August 2023. I have been in care for 3 years all together. I have been to college and I have a childcare qualification and I am currently working towards my Level 3 NVQ in health and social care.


I decided I wanted my career in care due to me being a caring and passionate person, I genuinely like making people's lives better.


I chose Adult social care as my career as the elder generation has been through so much and I would like to give something back.


In my spare time, I enjoy shopping, walking and spending quality time with my family.


Edward

Edward Kent

Job Title: Senior Care Assistant

Joined: 2024

My Name is Eddie and I have been working at Nelson House since July 2024 - I have been working in care for I have 10 years of experience working in the care sector, i have worked in brain injuries, mental health, Dementia, SEN needs, epilepsy and many other aspects of care.


I decided to start working in care because I have a strong passion for caring for people. I have psychology, leadership and management, NVQ level 3 in health and social care and positive behaviour.


My goal in the next 5 years is to become a deputy manager or preferably a home manager.


In my spare time, I enjoy professional and personal growth courses, taking part in war hammer tournaments and spending time with my friends.


Bridget

Bridget Lester

Job Title: Night Senior Care Assistant

Joined: 2022

My Name is Bridget and I have been working at Nelson House since 2022.


I have been in the care sector for many years and it started from me looking after a family member when they were ill. When I first went into care I was a shy and nervous person however my team leader trained me to be the most caring of team leaders now. I love giving back to others and making a difference in people's lives.


I hold my NVQ level 2 and 3 in health and social care and team leading. At the moment I don't feel like there is anything I wish to do at the moment other than continue in my current role.


In my spare time I enjoy learning, we have a family member with a diagnosis of FND. I spend a lot of my time reading and learning about it. I also enjoy spending time with my family and taking my dogs for walks.


Emma

Emma Dovey

Job Title: Night senior carer

Joined: 2022

I have been working at Nelson House since early 2023.


I started in nursing but soon decided it was not for me. I have worked in care for many years including SEN, mental health and the elderly.
I have my NVQ levels 2 and 3 in health and social care.


I feel content in my current job role at the moment so I do not have any current goals set up.


In my spare time, I enjoy going out with my family listening to music, and shopping.


Jasbir

Jasbir Kaur

Job Title: Care Assistant

Joined: 2010

I have been working at Nelson House since 2010. I love spending time and caring for our residents.


When I was in India I started looking after my granddad and I wanted to continue to care for and love people the way I did for my granddad back home. I currently have my NVQ level 2&3 in health and social care.


I love learning, so I would like to continue my journey in the healthcare sector and learn more about care and health.


In my spare time I enjoy cooking, I like socializing with my friends and family and spending time with my children.


Sukhwinder

Sukhwinder Kaur

Job Title: Care Assistant

Joined: 2022

My name is Sukhi and I have been working at Nelson House since December 2022.


I started working in care because I love helping people and I thrive on caring for others, it gives me such joy learning about the elder generations' life and their stories, I guarantee every single day you learn something new
I am currently completing my NVQ level 3, I also have my Level 3 and Level 4 in English.


I have no plans to leave the care sector, In the meantime, I am enjoying my current role but possibly I may look into training for a senior role.


In my spare time, listening to music, dancing, painting and socializing with my family.


Jayne

Jayne Green

Job Title: Chef

Joined: 2023

I have been working at Nelson House since May 2023.


I decided to start working in care homes due to my enjoying cooking and ensuring our elderly generation is provided with Great quality homemade food.


I currently hold a level 3 catering and hospitality qualification.


My goals for the future are to hopefully win the lottery and move to the beach. (wishful thinking I know)


In my spare time, I enjoy eating, watching TV, crocheting and spending time in the Isle of Wight.


Ann

Ann Cooper

Job Title: Chef

Joined: 2023

I have worked at Nelson House since early 2023 - I came into the care sector as I love helping others and giving back to the elderly.


I currently have my Level 2 in food safety and hygiene.


I love my job at the moment and cannot see myself doing anything different. I want to continue working with the elderly as I love my job.


In my social time, I love reading, traveling and socialist with my friends and family.


Frequently Asked Questions about Nelson House

What types of Care is Nelson House registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Nelson House provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Nelson House have?

There are 21 Single Rooms.

What are the Facilities & Services at Nelson House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Nelson House to the centre of Dudley?

0.6 mile(s) as the crow flies, distance by road may be significantly further.